Light In The Box
reviews and complaints

I ordered 2 different bike short on order number: [protected]. Both pairs are size small and same price. One pair fits (Nuckily brand) but the other pair is way too big. I tried submitting a request through the 'return or exchange' section of the website but it kept asking me to "Please check your email format". The email address was populated automatically, but it didn't work. I tried many time and many ways but still got the same results. I have enclosed a picture of the 2 pairs of shorts. The small 21 Grams short is obviously much larger than the small Nuckily short. The 21 Grams short label says 'small' but that is an error. I would be happy with another small Nuckily short or my money back.

I placed an order on 29th November 2022 and they arrived today 16th December 2022...upon receipt I found the garments to be of a very inferior quality and the sizes were too small...I tried to both track my order when it was late and also to return them after arrival. Nothing worked I could not contact them nor could I get a returns label after trying everything...please help?

Hi, my name is Michael Neves I placed an order with your company back on November 21st or 22nd. I just received a email that the order was successfully delivered. I DID NOT RECEIVE THE ORDER. You have my address as 12 Almond St, Mississauga not Brampton but the postal code is correct L6P3S9. You tracking sucks I also noticed that in the email that the sizes that I ordered were changed. I would like a full refund and I will never use your company again.

I ordered a christmas jumper, the money for it has been taken out of my bank account but i havent got the item, i would like a refund into my bank as i dont need the jumper now. ive tried to contact the company and its not recognised me, but its taken the money. The order was December 6th,so have been waiting since. The company are eechic.com on the Internet.

Ordered a xmas jumper in November had email saying it will be delivered between 1st and the 6th of December still not recieved item yet order number

[protected]

I placed an paid for an order on

26.11.2022 for a file organiser bag at £17.56. I did NOT receive a confirmation of order. The order arrived on 13.12.2022. What I received was a small toilet bag which, firstly is far too small for my purpose and, secondly is not to the value of £17.56.

This is not satisfactory. I would like to return this article and request a refund. Could you please advise me of the procedure I need to follow.

An early response would be appreciated.

Michael Bird

I ordered a women’s casual cat long sleeved tee shirt on 29th November 2022 and paid £25.23 via PayPal.
This item has not been delivered and the website/apps complaints procedure is completely incomprehensible.
The order number is [protected] and was to be delivered to David Purdey, 13 De Vere Close Wivenhoe Colchester CO7 9AX.
I want this item within the next week (by 21/12/22) or a complete refund.
David Purdey

So I was ordering a pair of cosplay raccoon ears and tail for my partner for Christmas and was having it sent to a friends house since I don't trust my family around my mail but it was returned to sender due to some complications and so I tried to get it redelivered with the tracking number on the USPS website but it never worked so the package was sent back to the sender and I was never refunded because I'm not sure if I will ever get the package after it was sent to the sender. This happened on December 8th 2022 9:42 AM

I paid fifty dollars for a hoodie blanket and when it was sent out It was sent back because I was told oh this is the wrong address but I waited for it to return so I can reorder it but it seems like that will not happen because someone is stopping that from happening look I got screws in my hip and trying to hide my surgery from my family who put me away to escape being punished for what they did in 1976 legionnaire virus outbreak 😷 u people are going to get me in trouble if they find out I know strands and viruses from A to Z😡 I don’t want to help them if something happens on earth this life line is for Kendall Geiger not his family they did not do what Kendall did master strands and viruses to survive mayor disasters

My name is Thomas Li, I ordered 1st time on 20nov2022, order #[protected], I received the goods on 13dec22, but the quality not up to my expectation, so I like to return it, I follow the video demonstration, they show me to click on user name, my order and choose the order that I would like to return...the problem is, there is no list of

my order at all, so how can I proceed further without referring my order that I would like to return, please give me an answer to my e-mail address, thanks for your prompt attention. By the way, nothing shown in "MY ACCOUNT" either.

My e-mail address: [protected]@hotmail.com

Grote bestelling bij light in the box gedaan

Allereerst nooit n bevestiging van bestelling ontvangen

En ik kan bestelling ook nergens terug vinden. Ook niet via app

Wel van creditcard afgeschreven

Nergens n klantenservice te bereiken

Enkele artikelen ontvangen, maar slechte kwaliteit

Geen retour brief erbij of zo

Veeeeeeel reclame

Bestelling is zo te plaatsen, maar daarna is er niets of niemand te bereiken

Ik wil mijn geld terug!

Yvonne Alphen

[protected]@gmail.com

I bought a winter coat from this website. First of all delivery took forewer, but I was patient and understanding. When I finally received it I found out that one of the pocket has a big tear. Because the tear is inside of the pocket it's practically impossible to fix it, so I can't use this pocket. I tried to contact a costumer service maybe 50 times. Unsuccessful. You have just 7 days for returning or exchanging, but every try ends with the notification "error, try later". The worst part is the fact there's no other way to contact a customer service except through the form you have to fill. But you have no chance to fill and submit it 😕 So you are stuck and there's nothing you can do.

Beste, Bestelnummer [protected]

Heb verschillende malen gemaild voor een retourlabel te ontvangen via mail maar tevergeefs niets ontvangen.

Zij mailen mij een retouradres , maar ik heb een label nodig of een retournummer dat ik kan laten scannen op mijn postkantoor.

Besteld op 11/04/2022

Ontvangen: 10/12/2022

Goederen pasten niet, ondertussen kleinere maat besteld, maar zit nu nog met mijn andere kledij die veel te groot is.

Nochtans heb het eens gepast en dan onmiddellijk in originele verpakking gedaan alles zit in de zelfde doos pull en andere kledij in de plastiek zoals het hoort.

De doos staat klaar om te verzenden.

I ordered a shirt on the 28th November 2022 and the payment was taken also on the 28th November.

I have not received any confirmation of my order and I cannot track it.

I cannot find any history of my order been placed on the website/app either!

Which I don’t understand because I clearly placed the order and entered my details and submitted.

But the payment has been taken and it clearly shows what company has taken this payment. Which I have attached for proof.

This has annoyed me as it is so close to Christmas and I have spent money on what I thought was a trusted website to then feel like I have been scammed or something!

I have tried to contact this company and I haven’t succeeded.

I have tried to email and it is showing as an invalid email.

I place an order on 29/11 for 5 day delivery have tried chasing the order as still not delivered via chat & on line customer service not received a response. These are a birthday present & needed asap. Please refund my money as I will have to find an alternative. If not done so by end of the week I will contact my bank to take matters further. My contact number is [protected]. I really don't know how much more information you need!

hi my email address is [protected]@gmail.com

recentlyplaced an order on your website for UK

purchased two items both cardigan ordered wrong size ordered large by mistake tried to exchanging for medium instead of large

orderno is Order Number:[protected]

[protected]

RHERE HAS BEEN NO FACILITY FOR ME TO CHANGE THIS OR SPEAK TO ANYONE. I HAVE BEEN TRYING TO MAKE CONTACT IMMEDIATELY SINCE NOTICING THE WRONG ADDRESS ON MY PURCHASE. PLEASE HELP. I have been trying to email straight after making purchase but it comes back saying email doesnt exist?

My address you have for this order is my old address. Please can this be delivered to 

52 Highfield Avenue

Aldershot

Hants GU11 3DA

can you confirm this has been done please. 

Thanks 

Jon

[protected]

The items I received are of poor quality, they look nothing like what is portrayed in the picture. I would like to return them for a refund. Order #2919477 order date 11/14/2022

I tired to make an order on their app. I put in my PayPal information and tried to continue to pay, it kept returning me back to my order, to pay again. I assumed it never went through because there was no confirmation that I placed the order. After 5 times of it going to my PayPal and back to my order page, I checked my bank account and they charged me 5 TIMES! The same amount 5 times! And there is no one to call to fix this! DO NOT ORDER FROM THEM! They are a scam. I am out $200, I’m here crying because I needed this money for the holidays and it’s gone. And when I go into my orders or unpaid or anything like that, it shows nothing. It shows that I never placed an order with them. So I can’t contact anyone.

The blouse is wrong. They sent me a blouse that I did not order. I paid for the blouse in the picture below. If necessary I will file a complaint with my lawyer for results. I will not go through all these changes for a mistake you all made. If I don't hear from you ASAP, I will assume you don't care and I will contact my lawyer and there will be consequences.