Menu
CB Consumer Electronics LG Electronics dvd player/recorder rh387-m with 160 gb seagate hard drive
LG Electronics

LG Electronics review: dvd player/recorder rh387-m with 160 gb seagate hard drive 236

H
Author of the review
1:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought our DVD Player/Recorder RH387-M in October last year(2008). At first everything was working fine, but after 2 months we started to get some problems; the DVD player would not read anymore discs. We called the company about this, and they sent us an email about not being able to qualify for their services despite saying on the phone that this is a very common problem with this specific model.
So for two months we were able to record onto dvd's, but little did we know that these dvds would not be readable for any other type of dvd player, we tried at least 4 different brands.
Now, not even 1 year after buying the product, all the functions are off and the DVD, for almost $300, is garbage.
Never buy any products from LG - Life is Good only for LG and not for their customers.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More LG Electronics reviews & complaints

LG Electronics - faulty control board 36
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LG Electronics - lgmedsupply commits fraud! 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LG Electronics - Top load washer 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
LG Electronics - dented refrigerator delivered
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
236 comments
Add a comment
S
S
Syed Touqeer Haider
, PK
Sep 30, 2010 5:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I HAVE LG CU920 CELL PHONE ITS CHARGING JACK IS DAMAGED AND ITS TOTALLY USELESS PLEASE TELL ME IF ITS REPAIREABLE OR NOT. IF YES THEN WHERE TO FIND ITS SERVICE CENTER IN KARACHI/PAKISTAN.

OTHERWISE ILL NEVER BUY ANY PRODUCT OF LG CUZ OF UNSATISFIED SERVICE.
THIS KNIND OF COMPLAIN ALSO SPOIL THE REPUTATION OF THE COMPANY SO YOU HAVE TO FOCUS IT SERIOUSLY.

P
P
P Cyriac Mathews
, IN
Aug 29, 2010 10:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

1.The water supply hose has a problem at the point it is fitted to the tap.

2. Today as the tap was turned on, there comes a fountain at the tap level, preventing inflow into the machine.

3.The machine was purchased on 18-02-2010 from QRS retail ltd, Trivandrum, Kerala, india

4.I would like to get the water hose replaced.If guarantee does not apply to this item, I can pay for it

Y
Y
Yimillio
, US
Aug 17, 2010 5:31 am EDT

There are some connectivity problem in my tata walky. I have visited to true value shop and met with Mr. Arun but they said that there are no any problem in your network account you should go to LG instrument service centre. But again there are no any problem in hardware. I wisited again to Mr. Arun and they said that your service will be resume in 48 hours but service is not resumed till now.

R
R
Risefromash
, US
Aug 11, 2010 2:17 pm EDT

I had purchased one LG LCD TV on 21.05.2009. With in a month of purchase it developed some fault and I logged in with LG customer care and the Service Engineer who inspected the TV told us some components have bursted and offered to service the TV.

But I did not agree for servicing. Only replacement of the TV is acceptable to me as the fault occurred due to manufacturing defect. But so far no response from LG.

R
R
Redemptrer
, US
Aug 09, 2010 11:20 am EDT

I bought this set in december last year and it is under warranty.A few days back my display suddenly stopped. when i went to the service centre at Daryaganj there employees did not entertain my complaint and asked me to pay Rs.177 for the display and talked with me rudely, though the cell phone is under warranty they did not listen.Apart from the complaint, the behavior of the employees there was so rude.

J
J
joshimam
, IN
Aug 01, 2010 2:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

to the lg company head
I HAVE BROUGHT A NEW LG GS290 PHONE 2 DAYS BACK AND I AM ALREADY FACING PROBLEMS IN THE FUNCTIONING, I AM NOT ABLE TO OPEN MESSAGES, IMAGES, SONGS OR ANY APPLICATIONS. I FEEL I HAVE BEEN ABSOLUTELY CHEATED AND MY RS 6000 HAVE GONE A WASTE.
DOC JOSHI

S
S
sharath.19
, IN
Jul 26, 2010 4:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

name:-sharath.b.s
place:-bangalore
i lost my LG gb110 set near Kortgere, so kindly request u to find out my cell

thanking you

S
S
Shaberm
, US
Jul 20, 2010 7:32 am EDT

This Bar Phone shows options like Flip Open, Power cuts while writing messages, Power Cuts any time, Alarm can not be set, Date can not be set, Battery life is 5 hours when kept idle, Hangs any time and in any operation and this all is happening even after a Software Upgradation has been done... and what not happens with this Phone...

So do you have any idea, how this issue can be solved.

M
M
marielas
Edmonton, CA
Jul 11, 2010 5:57 pm EDT

I signed up 3-year contract with Bell. They didn`t do a single thing right for 6 months, I will just have to cancel it, I am so tired of their lies, they have no idea what they are doing. Never with Bell for the rest of my life, never...never. If you are thinking of getting contract with them don`t, learn from people like me and other peoples mistakes., don`t make the same mistake it is very costly.

S
S
steveinohio
Hilliard, US
Jul 01, 2010 8:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought an LG washer and dryer front loading washer and dryer in 2006. After about a year the washer started to sporadically leak. I have had 4 service calls to try and diagnose the problem, all to no avail. I contacted LG's customer service and it was abysmal. They were unsympathetic and unhelpful. Do not ever buy an LG product -- their customer service is pitiful!

H
H
hemant solanki
, IN
Jun 30, 2010 2:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

I am hemant solanki, I have bought my LG GD510 on 17/06/10. but I found after using its bettery and charger both got heated early. Its bettery is also not working well. it goes down very early after charging the phone 1 Hr. phone is fantastic but only the issue is bettery.
pls solved my problem as early as possible.

Hemant Solanki,
GENERAL MOTORS INDIA PVT. LTD.

P
P
Pankaj Singhal
, IN
May 30, 2010 8:23 am EDT

No satisfied answer or action is given arainst my complaint no C1052027165.Only fake promises are made.

M
M
Maison
, US
May 26, 2010 1:03 pm EDT

I had bought the LG Vu phone in August 2009, but they refused to provide the warranty because the phone was manufactured in May 2009. LG did not have any information on the day that I purchased. They expected me to have a reciept of the phone that I bought a year ago. The customer service individual did not even care about my problem and was very adamant.

L
L
LM Turner
, US
May 08, 2010 8:45 am EDT

I purchased over $3, 000 from Sears for a Washer and Dryer. I was told that I would receive a rebate of $75 for the delivery charge. I completed the rebate request on line. The purchase was made in January and I still have not received the rebate. I sent an email to Sears customer service but have not received a response. Home Depot and Lowes have no problem in supplying a rebate and I will purchase from those stores from now on.

S
S
sudha sinha
, IN
Apr 18, 2010 5:45 am EDT

I have purchased Ac in 06/06/2007.But at the present I have not getting any service free till today from LG . I kindly request you to attend my request for which I am very grateful to you.

cell:[protected]

S
S
sandeep sharma soni
, IN
Oct 10, 2009 10:37 am EDT

I purchased LG refrigerator 350 ltrs in april 2009.we are facing problemof fresh veg getting bad, ice in frost free section. I had lodged atleast five complaints of no use.
I was very honest customer of LG but now my thinking has changed and decided not to buy any LG product, also recomended same to my friends.

R
R
rajeshmanam
, IN
Sep 21, 2009 4:45 am EDT

I have a reliance Netconnect connection. I am using LC800 Model device of Lg. When connecting it to internet alter 2 min the computer will crash heo to Dump failure and restarts. So it will be a serious error for my Laptop. Pls identify and rectify it.

I am from Thrissur, Kerala, India.
E mail: rajeshmanam@gmail.com
Model LX 800
FCC Id BEJLXU-800
SLNO 904HPQT263884

F
F
Frannyuplate
Sedona, US
Aug 31, 2009 2:06 pm EDT

What in the world is wrong with LG ? I have had a malfunctioning dishwasher and washing machine ever since I bought them!

Nobody can fix these awful appliances... the company needs to stop ripping people off by selling them. Sears should be ashamed of itself for distributing these terrible items.

Do NoT Buy LG products!

S
S
Sandi Neff
Allen, US
Jun 07, 2009 5:58 pm EDT

I purchased this LG front loading washing machine - the most expensive machine ever. It is two years old and STINKS so bad my house smells of meldew. There is so much toxic waste under the rubber around the door and is near impossable to clean - Bleach doesn't help, and my clothes stink - don't seem clean. Sometimes the clothes don't seem spun correctly - clothes still soppy wet. I am disgusted with this product -

S
S
ScottWV
Charleston, US
Dec 17, 2008 2:56 pm EST

Six loads in six months. Do not buy a LG washer/dryer, they look good, sing songs and have a light show... to bad they don't wash clothes. They leak and the repair man hates them.

R
R
Ritu Gupta
,
May 18, 2008 10:43 pm EDT

Horrible service. LG should be blacklisted. They'll treat you like donkeys when you ask for service.

P
P
PROBIR KUMAR SANYAL
,
Apr 23, 2008 5:54 am EDT

I never get my bills on time i.e. if they come sometime they come after the due date of payment or most of the times i've to visit the local office everytime to enquire about my bills.
I'm fed up with this kind of service & won't be able to continue this connection for long ( if the problem persists).

S
S
sneha naik
, IN
Nov 17, 2012 8:49 am EST

i hv a mobile of lg but i m not able to use it as the screen was cracked, tried to contact the customer care but there was no support provide, went to almost all the service points but it was useless, as every where i moved it was the same answer the model screen not avilable

S
S
Shahul Hameed.j
, IN
Aug 04, 2012 2:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

LG Electronic customer service is very poor service, we never support to buy from their company. we i required spare they wont supply still i am waiting for a spare for 6 month

S
S
seniormutt
San Rafael, US
Jun 02, 2012 10:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

the door was left a tiny bit open and the lights got hot and caused a lot melting damage.
these were 60W bulbs.
the repairman said 40W should have been used.
LG makes crap.
DO NOT EVER BUY ANYTHING MADE BY LG !

D
D
devendra008
, IN
Mar 21, 2012 4:43 am EDT

i bought lg tft monitor-W2043T on 0312010...but now its not working properly...while its in warranty period.

S
S
Steve1956
Frankfort, US
Jan 19, 2012 5:48 pm EST

Nnew frig, dish washer and stove and microwave ! Les than two years of age used by two 60 year olds ! Frig broken plastic door latches! Stove broken control knobs, dishwasher broken wheelers for racks! Micro wave noisy like out of balance food tray!

M
M
monu gond
, IN
Jul 17, 2011 9:08 am EDT

Mera ak Lg c3-10 mobile jo maine 30-june ko Lg service centre Ultadanga(north-24-pargs.) me jama kiya tha Lg service centre se kha gya tha ki 2-3 din me de diya jayega. magar woh mobile mujhe abhibi nahi mila hai.Mere mobile me keypad problem tha, jiske karan mane uuse lg service centre me jama karaya tha.

D
D
DO NOT PURCHASE ANYTHING FROM LG
San Francisco, US
May 26, 2011 4:23 pm EDT

DO NOT PURCHASE ANYTHING FROM LG. THEY SELL DEFECTIVE PRODUCTS AND THEY WILL NOT PROPERLY RESOLVE ISSUES WITH THEIR PRODUCTS. THEIR EXECUTIVE SALES TEAM IS THE WORST AND WILL NOT RESOLVE ANY OF THEIR ISSUES PROPERLY. TELL EVERYONE YOU KNOW NOT TO PURCHASE ANYTHING FROM LG!

V
V
vicky1993
, IN
May 11, 2011 6:44 am EDT

name:vicky
Address:b-279, gali no. 12 bhajanpura, delhi-53
Phone model:gs290, lg cookie fresh
Make:lg
Last used No.:[protected]
Missed date:09-05-2011
IMEI No.:[protected]

S
S
suyash21111988
, IN
Apr 03, 2011 8:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My LG KS 660 stopped working (unable to send messages ) a month back, got it fixed from authorized LG showroom. Again the same problem is happening. Please replace my handset ASAP.

P
P
Pramod Kumar Raikwar
, IN
Mar 16, 2011 8:05 am EDT

My name is Pramod Kumar Raikwar. I have lost my LG GS 190 mobile Phone . Date : 16/03/2011. IMEI No.[protected] S/N:910ACMR01063.
My contact No.[protected], [protected].
ADD:- RB II 255/8 Coach Factory Colony Bhopal.

S
S
sandeep sha
, IN
Mar 16, 2011 2:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

zebcom computers is the best place to buy the products bcoz only firm who proviedes replacememnt warranty, lg dvd r/w i bought but when i contacted service centre they ask me to wait for 1 week but zebcom computers people given me a new immediately

M
M
mjs pathania
, IN
Oct 24, 2010 5:54 am EDT

washing machine purchased on 12sep2010 has been found faulty and only lip service paid by customer service.model-wf-t-8519pr.complaints on customer care are just not helping. kindly help as such attitude is not accepted from a reputed company like lg.

A
A
Ashtonre
, US
Aug 04, 2010 6:24 am EDT

I have been made complaint of my Color Television (21 ")for 10 days . But, it is not being attending by anybody. The service provide by the Customer care of LG Electronics is Very Bad and Poor. I have been facing the problem for the last 10 days but still it remained unattended.

T
T
Timmino
, US
Jul 15, 2010 6:43 am EDT

I have mis-placed the manual for this phone and was wondering if there was any way I could get one as I am unable to do anything with it. There is nothing wrong with the phone. There is also another number below the Model number and it is 27031031925A. Thank you.

A
A
Andrea Viel
Piedmont, US
Mar 16, 2010 11:24 pm EDT

I've had my front loading washer/dryer combo for just over two years (Nov 07). I've now had a total of 5 service calls. Two for the dryer and three for the washer. I'm looking forward to one more for the washer because it's not yet fixed. I did my homework and the LG system was rated high. Beware!

S
S
snehalata
, IN
Mar 12, 2010 3:25 am EST

I have not received the promotional offer of LG with my Freeze which I have purchased on 17/02/10 while other custmor purchasing freeze of Other Co got it

A
A
Akanksha Shama
, IN
Feb 16, 2010 2:38 am EST

The company LG is totally bull ###. An LCD TV goes out of order on the very second day of purchase and despite of regular complains and calls no considerable response is there. The company officials are high grade irresponsibles they to solve the problem would simply not pick up the phone.

P
P
petronela
, ZW
Jun 22, 2009 6:20 am EDT

I bought a washing machine for an LG Washing Machine - Type/Model WD 1 0 4 8 5 T.P. wit, h the power cut which we have been realising, the machine broke the control board serial number - 7 0 6 P N H N 0 4 7 7 1 3. I would like to be linked with a supplier of the spare part.