Legacy Touch
reviews and complaints

When my children approached me with the idea of getting their late father's fingerprint, I was unsure of where to start. It was an emotional and overwhelming experience, and I wanted to make sure we went through a reputable company. The funeral home provided us with a brochure that directed us to Legacy Touch, a company that specializes in memorializing loved ones through their unique fingerprints.

At first, I was hesitant to use their services because I knew I wouldn't be able to get a copy of the fingerprint myself. But after looking into it further, I found that they have a secure process for obtaining and storing the fingerprint. I was also impressed with the wide range of products they offered, from jewelry to keepsakes to artwork.

However, I was disappointed with the pricing of their products. At the time, we were still coping with the financial burden of the funeral expenses, and we couldn't justify spending so much on a piece of jewelry or memorial item. I did some research and found that similar products could be purchased elsewhere for a lower cost.

In hindsight, I would have asked our funeral director if they could provide us with a paper copy of the fingerprint for a more affordable option. But for those who do have the funds to spare, Legacy Touch provides a meaningful and lasting way to remember and honor their loved ones. Their products are of high quality and are customizable, making them a unique and heartfelt way to keep the memory of a loved one close.

If you're looking for a unique and meaningful way to keep your loved one close to your heart, then Legacy Touch is the perfect place to start. I recently placed an order for a fingerprint pendant with a silver chain, as well as a fingerprint dog tag for everyday wear. Both items are top-notch in terms of quality and have exceeded my expectations.

What I love most about these pieces of jewelry is how I can feel the ridges of my loved one's fingerprint; it's a truly personal and intimate connection. Whenever I'm feeling lonely and missing him (which is always), I simply run my finger over the top of his print and it brings me great comfort.

The beauty of Legacy Touch doesn't stop at the jewelry itself, but also extends to the ordering process. Their website is easy to navigate, and they offer various options for customization, including choosing the type of metal, chain length, and personal engraving. I truly appreciate the attention to detail and care that goes into every order.

In summary, I highly recommend Legacy Touch to anyone who wants to remember their loved ones in an elegant and sentimental way. The quality of their products is top-notch, and their customer service team is always happy to assist if you have any questions. I'm already planning future orders from them and can't wait to see what special pieces they come up with next.

I have to say, my experience with Legacy Touch left a lot to be desired. It all began when my dear mother decided to order me the Kershaw knife in honor of my late father. While she was initially excited to give me such a thoughtful gift, the actual product we received fell far short of our expectations.

First and foremost, the cost of this knife was exorbitant. My mother spent $289.00 on what is essentially a $50.00 knife - a steep markup for what was supposed to be a personalized keepsake of my dad. We were initially drawn in by the flyer from Legacy Touch, which showed the knife with my father's name, birth date, and date of death on it. But what we received was a mere shadow of that idea.

To make matters worse, my sister added a monogram to the order thinking it would be a nice touch on the opposite side of my dad's name and dates. But when we opened the package, we were extremely disappointed to see that the knife lacked any mention of my dad at all. Instead, we received a generic knife with initials on it - hardly the kind of remembrance we had hoped for.

Naturally, I called Legacy Touch to see if something could be done about this. I hoped that they would show some empathy for our situation and make things right. Sadly, that was not the case. The representative I spoke to seemed entirely disinterested in our concerns and offered no help whatsoever. I even asked if the knife could be sent back to have my father's name and dates added to it, but they said that was not possible.

All in all, I have to say that Legacy Touch failed us with this purchase. It's a shame, as we had such high hopes for this product to be a meaningful and heartfelt tribute to my dad. Instead, we are left with an overpriced, impersonal knife that feels like a slap in the face to his memory. Avoid making the same mistake we did and steer clear of Legacy Touch.

I recently had the opportunity to make a couple of purchases from Legacy Touch and am excited to share my experience with potential buyers! Firstly, I ordered a heart-shaped urn necklace to hold my father's ashes. Upon receiving the product, I noticed that the seal had come off unexpectedly. After reaching out to customer service, I was swiftly provided with a replacement, which I appreciated. However, I did find myself a bit wary of the quality of the heart urn necklace, as I now had to manually place the seal myself to ensure it remained secure. It was a bit of a hassle and caused me some concern, but overall it did the job of keeping my father's ashes safe.

Despite this one bump in the road, I was pleased with my other purchase from Legacy Touch - an army dog tag necklace for my daughter. She absolutely loves it and wears it all the time with pride. The quality of the product is fantastic and has held up to quite a bit of wear and tear. It's definitely a hit in our household!

Overall, while I did have a bit of trouble with one product, I think Legacy Touch has a great selection of products available. Plus, their customer service was top-notch and they ultimately made things right for me. I would definitely recommend this company to anyone in need of a unique and meaningful way to memorialize their loved ones.

When I ordered a dog tag necklace from Legacy Touch for my husband, I was excited to receive it. However, my excitement quickly turned into disappointment when I realized that I had made a mistake with the engraving. Less than 24 hours after placing the order I emailed the company to see if I could change the engraving. Unfortunately, they couldn't accommodate my request since the product had already gone into production. I even called to see if there was any chance they could make an exception, but was once again told that they couldn't.

The lack of flexibility around changing the engraving was frustrating, but what was even more frustrating was the high price of the necklace. At $175, I expected more for my money. The tag was made from lightweight aluminum, which made me question the cost. The profit margin of this company must be ridiculous. The pricing feels exploitative, especially given that they cater to people who have lost a loved one. Many companies also offer similar products on websites like Etsy at a much lower price.

Overall, I was extremely disappointed in the experience I had with Legacy Touch and wouldn't order from them again. The lack of flexibility around making changes to the product and the high price point made me feel like I wasn't getting my money's worth. I also think that the company could benefit from pricing their products more reasonably, especially considering the emotional nature of the products they sell.

I recently had an experience with Legacy Touch (legacytouch.com) that left me feeling a bit conflicted. While the product itself was undeniably beautiful and I was pleased with it overall, the shipping process was nothing short of a nightmare. Unfortunately, the company chose to use FedEx as their shipping carrier, and our order ended up getting lost in transit. For almost three long and frustrating weeks, we had no idea where our package was or when it would finally arrive.

It's hard to understate just how stressful and frustrating the whole experience was. Just imagine waiting that long for a product that was intended for a family member's funeral. Fortunately, we did ultimately receive our order, but the entire situation left me feeling on edge.

That being said, I will say that I appreciate the fact that Legacy Touch was willing to replace our order if FedEx had been unable to locate it. However, the fact that it almost reached that point in the first place has left a bit of a sour taste in my mouth. I do hope that the company will reconsider their choice of shipping carrier in the future, as I truly believe that they could have avoided all of this entirely with a more reliable option.

All that being said, I don't want to detract from the quality of the product itself- it truly is lovely, and I'm grateful to have it. But ultimately, the shipping fiasco did take away from what should have been a positive experience overall. I hope that others will have better luck with their orders than I did.

Losing a loved one is an incredibly difficult experience, and one that many of us have unfortunately gone through. When our dearly departed are no longer with us, it can feel like we're losing the memories and connections we shared with them as well. This is why Legacy Touch (legacytouch.com) is such a wonderful resource for those who are seeking a way to preserve the memory of their loved ones.

One individual who has utilized the services of Legacy Touch is this reviewer, who lost their mother in 2018. With the 2 year anniversary of their mother's passing rapidly approaching, they and their siblings had planned to do something special with their mother's ashes. However, one of their sisters had her car broken into and the purse containing the remaining ashes was stolen. It's hard to imagine the feelings of sadness and loss that must have washed over them in that moment.

Thankfully, the funeral home that helped with their mother's service recommended that they turn to Legacy Touch for a meaningful keepsake. They were able to create a necklace featuring their mother's fingerprint, complete with her own personal pin number. The reviewer is quick to express their gratitude for this piece, remarking on how it has allowed them to feel close to their mother again when they thought such a connection was lost.

What strikes me the most about this review is the reviewer's honesty and authenticity. They admit that they do not typically write reviews, but were moved to do so in this instance. They even take the time to thank the Legacy Touch team for making something so beautiful and perfect for them. It's clear that this necklace is more than just a piece of jewelry - it's a way for this reviewer to carry their mother with them wherever they go, and to remember the love and connection that they shared.

In conclusion, Legacy Touch is a truly special resource for those who are searching for a way to keep the memory of their loved ones close to their hearts. This reviewer's experience is a powerful reminder of just how meaningful a fingerprint or other keepsake can be - not just as a physical object, but as a way of preserving the emotional legacy of those we have lost. If you or someone you know is looking for a way to honor their loved one, I would highly recommend exploring the options available through Legacy Touch.

I recently purchased the tear drop pendant with premium bail and silver cable chain from Legacy Touch, which is a piece of jewelry that is truly one-of-a-kind. The highlight of this pendant is, of course, my daughter's fingerprint that is beautifully embedded within it. The pendant is made out of sterling silver and has a polished front, which looks elegant and sophisticated.

What I really love about this piece of jewelry is that the fingerprint is not just a simple impression, but an intricately crafted 3D ridged design. As a result, you can actually feel the fingerprint on the pendant, adding a tactile dimension to the piece that is truly unique. The ridge background is slightly darker, which makes it easier to view the detailed design.

The back of the pendant has a brushed silver finish, which complements the shiny front perfectly. The pendant is also customizable, which is a nice touch. I chose to personalize the pendant with my monogram, which was cut into the pendant and is slightly darker to improve readability.

The premium bail was not quite what I expected, but it is as pictured. The ring at the top of the pendant is quite small, and so is the ring on the bail, which means that it can sometimes catch awkwardly. However, this is not too much of a problem, and it does not detract from the overall beauty of the piece.

The silver cable chain that comes with the pendant is nice, but there is nothing too special about it. However, the pendant itself is quite expensive, which is something to keep in mind. Having said that, I believe that this piece is worth the price tag, given its singular nature and the fact that it contains my daughter's fingerprint.

In summary, Legacy Touch has produced a stunning piece of jewelry that is both unique and sentimental. The quality of the craftsmanship is undeniable, and I am thrilled to have this pendant as a timeless keepsake.

I recently had the opportunity to order some beautiful keepsakes from Legacy Touch for my family, and I must say that we are all beyond impressed with the quality of the products. It was a very touching and sentimental experience for us to all have a piece of jewelry or a keepsake with my mom's fingerprint on it.

However, as much as we all love our keepsakes, I do have one small issue when it comes to the pricing of the rings. While my sister-in-law got a lovely pendant necklace and my brother got a pocket knife, both of which were around $200 each, the options for a ring were significantly more expensive, with a sterling silver ring going for $500 or more. This was a tough price tag to swallow, especially considering that rings are the only piece of jewelry that I wear regularly.

Don't get me wrong, I understand that the process of getting a fingerprint onto a ring might be more complex than with other items, but I have purchased enough jewelry over the years to know that pricing a sterling silver ring with an average width so high is a bit of a stretch. Additionally, if you want any other type of metal, the price only goes up from there.

Despite this, I must add that my interactions with the customer service team were nothing but positive. They were quick to respond and very friendly.

In conclusion, overall, I had a good experience with Legacy Touch. If I could give them 4.5 stars, I would, but unfortunately half stars aren't an option. Despite the pricing on the rings, however, I would still recommend their products to others looking for a beautiful way to keep the memory of a loved one close to their heart.

I wanted to share my experience with Legacy Touch. I had ordered two thumbprint keychains with my recently passed mother's thumbprints as a meaningful way to remember her. I had included her name and dates of birth and death on them during the ordering process, and everything looked perfect on the screen. However, when the items arrived, I was disappointed to see that instead of reading "07/15/1943 - 05/03/2021," the date on the keychains stopped at "07/15/1943 - 05/03/20."

Naturally, I reached out to the company right away to see if we could fix this mistake. I was surprised and disappointed when they told me that they had sent me an email and couldn't do anything else beyond offering me a 50% off discount to purchase the keychains again. To my confusion, I had never received the email, and I couldn't understand why the company couldn't do more to rectify their mistake.

I even went through all of my emails and checked my spam folder to see if I had missed anything, but there was nothing there. Finally, the company representative was able to send me an email from a different address, so I knew something was off about their original email. When I asked about why the system didn't warn me about the maximum allowable characters before I placed the order, the representative didn't have an answer for me.

As someone who was actively grieving the loss of my mother, this experience hit me hard. The keychains were quite expensive, and the fact that I had to pay even more money to have them fixed was not only frustrating but felt like the company was taking advantage of my grief. Overall, my experience with Legacy Touch was not positive, and I wouldn't recommend them to anyone else looking for a similar product.

I recently had the opportunity to check out Legacy Touch, and I have to say, I am absolutely blown away by the experience. Not only did I find their products to be of excellent quality, but the entire ordering process was smooth and seamless from start to finish.

One particular item that stood out to me was their fingerprint jewelry collection. As someone who has lost a loved one, I can't tell you how meaningful it was to be able to wear an item that memorializes them in such a special way. The fact that Legacy Touch offers a wide variety of designs and styles made it easy for me to find something that perfectly suited my tastes and preferences.

Of course, I have to mention the shipping as well. I received my order right on time, and everything was carefully packaged and delivered in perfect condition. That level of attention to detail is really appreciated, especially when ordering items that hold such sentimental value.

Last but not least, I was pleasantly surprised by the pricing at Legacy Touch. Given the quality of their products and the attention to detail that goes into every order, I was expecting the prices to be much higher. In reality, I found them to be quite reasonable, especially considering the immense value that these items hold for so many people.

All in all, I can't recommend Legacy Touch highly enough. Their products are beautiful and meaningful, their service is exceptional, and their prices are competitive. If you're looking for a way to memorialize a loved one or create a special keepsake for yourself, you won't be disappointed with Legacy Touch.

After scouring the internet for an affordable but high-quality fingerprint necklace, I stumbled across Legacy Touch (legacytouch.com). Skeptical at first, I decided to read some reviews to see if they were worth the investment. And let me tell you, I was pleasantly surprised!

First off, I was blown away by their extensive selection of jewelry options. They offer everything from rings and bracelets to necklaces and even keychains, so you're sure to find a piece that suits your individual style. And on top of that, their customization options are practically endless! You can choose from a variety of metals, including gold, silver, and even rose gold, and they also offer the option to engrave your loved one's name or a special message on the back of your piece.

When it comes to the actual fingerprint process, it couldn't be easier. They provide you with a fingerprint collection kit that includes detailed instructions and all the materials you'll need to take a high-quality print. And if you're worried about the quality of the print, they offer the option to upload a pre-existing print or even use one from a different company!

After placing my order, I was kept in the loop throughout the entire production process, and my necklace arrived right on time. And let me tell you, the finished product was even more stunning in person than it was on the website! The attention to detail is unparalleled, and I know that this sentimental piece will be treasured for years to come.

Overall, I couldn't be happier with my experience with Legacy Touch. Not only did they provide me with a beautiful piece of jewelry, but their customer service and attention to detail truly set them apart from other companies in this space. If you're looking for a high-quality fingerprint necklace or other jewelry piece, look no further than Legacy Touch!

Imagine losing a loved one and wanting to hold onto a piece of them forever. That's where Legacy Touch comes in, providing an invaluable service of creating customized jewelry with the unique fingerprint of your loved one for a keepsake that will last a lifetime. However, while I appreciate the sentimental value of my Legacy Touch bear with the fingerprint on a necklace, I have to admit that the quality of the item was not up to par with what I was expecting. The bear itself looks rather cheap and lacks the professional finish that I was hoping for as a memento of my loved one. I anticipated a piece that would truly stand the test of time, but this bear has left me feeling disappointed.

That being said, I understand that these items are customized and created with the utmost care and attention to detail. Perhaps it was just my particular order that didn't quite measure up. Nevertheless, I can't help but feel that my family deserves better. I'm still on the hunt for a company that not only offers fingerprint keepsakes, but also takes the time and care to ensure that the final product is of the highest quality from start to finish.

Despite the overall lackluster experience with my Legacy Touch bear, I can appreciate the concept behind the brand and the importance of such personalized jewelry for those who have lost someone dear. While I won't be ordering from them again myself, I wouldn't necessarily discourage others from trying out their services. Who knows, perhaps other products in their line of offerings may exceed my expectations. But for now, I'll be searching for a better option to commemorate my loved one's memory.

Legacy Touch has become popular with its unique concept of embedding DNA of precious loved ones in jewelry. It's a beautiful way to keep a part of them close to your heart forever. However, their jewelry comes at a higher price point, and I can't help but feel a little misleading when the quality doesn't match up to the steep cost.

But, when it comes to delivery, their service is on point. I received my order in a timely manner, and their customer service is nothing less than exceptional.

At Legacy Touch, you can choose from a range of necklaces, bracelets, and even keychains with options of adding personalizing messages. Although the selection of personalized jewelry is rather limited, the products allow you to add meaningful touches, making the jewelry all the more special.

Ultimately, the downside is the hefty price tag, which may leave some customers feeling like they are not getting their money's worth. It's a shame because the idea behind it is fantastic, and it could benefit many people, but they price themselves out of a lot of markets. However, if cost isn't an issue, this could be an excellent option to create a sentimental keepsake.

My experience with Legacy Touch (legacytouch.com) was a mixed bag. On one hand, the delivery was incredibly speedy, so kudos to them for that. However, I can't say that I'm happy with the ring I received. It looks nothing like the photos on the website, and the fingerprint impression is so faint that you can barely make it out. Additionally, the metal itself just looks dingy and worn.

Honestly, given the high price point, I was hoping for something that would truly be a one-of-a-kind, sentimental piece. Unfortunately, that's just not what I got.

All in all, I was incredibly disappointed with my purchase, and I definitely won't be buying from this vendor again. If you're looking for something truly special and personalized, I'd recommend looking elsewhere.

I recently purchased a Legacy Touch knife with my late husband's fingerprint engraved on the handle through their website: legacytouch.com. Initially, I was thrilled about the concept and the ability to preserve my husband's unique fingerprint on a tangible item. However, I was left disappointed after receiving my order.

Upon first glance, the fingerprint did not appear to be engraved as deeply as I had hoped. It seemed like the impression had been drawn on top of the knife handle, which gave it a temporary and fragile appearance. Unfortunately, after closer inspection, my concerns were confirmed. The fingerprint was not deeply engraved as I had imagined, which means it will likely wear down over time.

This was particularly disappointing, as part of the appeal of having a Legacy Touch knife was the possibility of passing it on to future generations as a cherished family keepsake. I had hoped it would last my kids a lifetime, but now I am concerned they will only have it for a brief moment before the fingerprint fades away entirely.

Despite my disappointment, I do appreciate the company's ethos and their efforts to provide customers with a unique and sentimental way to honor their loved ones. While I wish the engraving was deeper and more permanent, I am grateful for the opportunity to have a personalized and meaningful item that allows me to keep my husband's memory close to me.

In conclusion, I would recommend Legacy Touch's customizable products to those who are looking for a heartfelt tribute to a lost loved one. However, I would advise managing your expectations regarding the durability of the engraving.

I recently received an item from Legacy Touch and I have to say, I was quite pleased with the product. The item arrived as described, so there were no surprises there. However, I must admit that I found the price to be a bit steep. I was also expecting to take advantage of a $30 off promotion with a free chain, but unfortunately, it wasn't real. They explained to me that the cost would be the same, even without the chain, which was quite disappointing. It didn't help that the receipt was a bit confusing too.

But despite these issues, I felt that it was necessary to go through with the purchase. After all, the item was meant for my grandma who had lost her second and youngest son. I wanted her to have something special as a reminder of him, something that would make her feel closer to him. In that sense, Legacy Touch did not disappoint. The quality of the item was excellent, and the attention to detail was amazing. It was clear that a lot of care and thought went into creating this product.

All in all, I would say that Legacy Touch is definitely worth considering if you are looking for a special keepsake to remember a loved one. Yes, the price is high, but the quality is undeniable. And while the promotion may not have been what I expected, the end result was still worth it. So if you're willing to spend a little extra for something meaningful, Legacy Touch is a great choice.

Upon receiving my Legacy Touch fingerprint memorial piece, I was disappointed with what I saw. The fingerprints on it did not look like a typical fingerprint at all, which was a bit of a letdown. However, the engraving on the back of the charm featured a heart, which initially appeared to have a red hue in the photo when I ordered it. Unfortunately, in reality, the heart was not red at all, which was a bit of a discrepancy. Additionally, the birthstone that came along with it was smaller than I had anticipated.

Overall, if I had seen what the finished product was going to look like before paying $400.00 for it, I would not have opted to purchase it in the first place. While the touching sentiment behind it all is still there and the item is special in its own way, the slight discrepancies in appearance compared to what I was expecting left something to be desired.

I recently purchased a heart-shaped necklace from Legacy Touch for my niece. It features her mom's birthstone and I was so excited to give it to her. I must admit, I was a bit hesitant due to the price. It was on the expensive side and I found it hard to justify the cost despite the sentimental value it holds. However, the necklace was well worth every penny.

Upon receiving it, I was taken back by the craftsmanship and attention to detail. The pendant was made with high-quality materials, and I could tell it was crafted with precision and care. It truly captures the essence of elegance and sophistication. I mailed it off to my niece and I hope that it withstands the test of time.

Though the price tag may seem steep, I have to say the quality of this necklace more than justifies its cost. It's a unique piece of fine jewelry that will last a lifetime, and the sentimental value attached to it is immeasurable. I'm confident that this gift will be cherished by my niece for years to come.

While it's not the most affordable jewelry option out there, Legacy Touch is definitely a great choice if you're looking for a high-quality and personalized gift. And yes, it's true that you may need to splash out some cash, but remember, great craftsmanship doesn't come cheap. In my opinion, Legacy Touch is worth every penny.

As someone who was looking for a way to commemorate the life of a loved one, I came across Legacy Touch and was impressed by the range of items they had available. Ultimately, I decided to go with the Sterling Silver Heart Locket as a lasting reminder of my son. I have to say, I was really pleased with the locket when it arrived. The inscriptions were just as I had ordered them, and the overall design of the locket was lovely.

That being said, there were a couple of things that did fall short of my expectations. For example, while the locket itself was of high quality, I found the chain it came with to be a bit flimsy. I could see it easily breaking or getting tangled, which wouldn't do justice to such a special memento. Of course, this is easily remedied by purchasing a better quality chain separately.

Another issue I had was with the wing charm that came with the locket. While it was a nice addition, I was disappointed to find that it was only one-sided. This meant that I couldn't order another wing charm to attach to the other side of the locket, which would have been a nice finishing touch.

Overall, I do recommend Legacy Touch to anyone looking for a way to honor the memory of a loved one. They have a good selection of quality items that can be personalized to your specifications. Just be aware that there may be a few minor issues that pop up, so be prepared to make some adjustments to fully appreciate the product.