LBC Express
reviews and complaints

This is really unacceptable already! You have been holding our package since July 22 and the difference has been paid since July 27 which has been sent to you! You incompetencies has impacted our lives BIG TIME! We called many times which cost us more and more every time! And guess what? We even politely requested to your customer service over the phone if we can pick it up because this is an URGENT MATTER! You customer service over the phone were all rude and does not even want to answer my questions! Your bad service must be posted on social media! This has to be spread all over the internet and everywhere so that no one will use your service! No one even initiated to contact me to inform what happened. We have been following up and doing our part and you guys never delivered my package! Those are my things inside the package and I paid you off to have it delivered and now you have been holding it in your warehouse! Your service sucks! I will never ever use your service again and i will tell my family friends and social media to never use your services!

Attached here are the proof that Ms Josephine T Calma who is the receiver was defrauded by the seller Ruth Ancheta Layno. Seller claimed it was a brand new bag with no flaws or issue. When coach bag was received by receiver Josephine Calma it is not new, fake and was ruined. Ms Josephine Calma went to the police station and did a police report. We had spoken different customer representatives and was told that they will release the money to the scammer if they are scammer or not despite of the police report. We were calling to inform the Lbc customer service to hold the money and not release it to the reported scammer.

Hi, there's still no movement for my package. Naipadala yung package ng July 22, 2023 pero hanggang ngayon wala pa rin update yung tracking for almost 6 days.

Huling update the tracking ay noong July 25 "Shipment is en route to DAVAO DISTRIBUTION TEAM. Next update for this shipment will come within 3 to 6 day/s." Please, need ko po ng information for my package. It was sent from Ligao City and should be in Davao City this time around.

Here's my tracking number;

[protected]

Please see attached file for my receipt.

Customer Service Department

LBC Courier Services

Subject: Complaint Regarding Disrespectful and Arrogant Behavior of Delivery Man on July 24, 2023

Dear Sir/Madam,

I am writing this letter to express my deep dissatisfaction and disappointment with the conduct of one of your delivery personnel on July 24, 2023. The incident has left me feeling extremely upset and has shaken my trust in the services provided by LBC Courier.

On the mentioned date, Im not expecting a package delivery from your company,the delivery man displayed a disrespectful and arrogant attitude from the moment he arrived at my doorstep. He spoke in a condescending tone and showed a complete lack of regard for customer service.

Moreover, he exhibited a dismissive and apathetic attitude towards handling the package.

Furthermore, when I requested him to wait for a few moments so I could inspect the contents, he became agitated and showed impatience.

This kind of behavior is entirely unacceptable and goes against the principles of customer service that a reputable company like LBC Courier should uphold. As a customer, I deserve to be treated with respect and professionalism.

I request the following actions to address this issue:

Conduct a thorough investigation into the incident and identify the delivery man involved.

Provide appropriate training and reprimand to the delivery personnel, emphasizing the importance of customer service and professionalism.

Implement a system for customers to report such incidents easily, and ensure prompt action is taken to resolve their complaints.

I trust that LBC Courier takes customer complaints seriously and will take the necessary steps to rectify this situation promptly. As a loyal customer, I hope to see improvements in your services so that such incidents do not recur in the future.

Please acknowledge the receipt of this complaint and inform me of the steps taken to address this matter. I look forward to a swift resolution.

Yours sincerely,

Christel Diaz

Contact no. [protected]

Address. tambo Adorable San Leonardo Nueva Ecija

Attention:Mr.Miguel Angel A.Canahort

President and CEO LBC Express Holdings

Dear Sir,

I would like to bring up to your kind attention the quality of service I am receiving from your company.I am experiencing repeated case of damaged box during delivery of the item at my hometown, Philippines.It has been always highlighted to the CS but so far no improvement in the service.I look forward we can do something about the issue.As a customer we deserve to get satisfactory result of service as we are compensating for it.

Appreciate your kind attention.

Best regards,

Gerry Encinas

The situation happened at this branch stated. I arrived around 2:45PM, July 25, 2023. I thought it was going to be a standard pick up but after looking at my ID and despite I already had the notifications on my phone number. The staff on duty, who really did not care since I was missing a name on the package as she states, is in discrepancy since doesn’t have my full first name. I argued but they still did not want to give my package despite I already having the text message and about picking up my package. This caused me significant distress and I had to go back and fourth and my sender of the package had to go through rainy weather just to prove that I was the person picking up.

In the end I just want my package and if all signs point to I being the one picking up. This amount of sensitivity with the name is only wasting your resources if you manage to bring back the package back to the sender. Its only wasting resources on your end in the end its your loss. Thousands of pesos of logistics wasted just because a staff or branch refuses to accept that because the package name didnt have my full name on it.

Hi! I wanted to raise my concern about your staff at San Pedro Laguna here at ROBINSONS SOUTH GALLERIA for being rude to his costumer and talking unprofessional. Hopefully, the management trains all your staff on how to deal with your customer with proper use of words. I don't need an apology. I want him to learn what he has done since that's his job. It's your job to warn your staff.

Ill go to lbc labo at july 16 for my passport because no one noticed me or text me that my passport is already there my passortport will be delivered on july 12 but no one texted me then they said that they return it. Ill need my passport asap . . Please return it to lbc labo . And contact me trough text or call or gmail

..my number is [protected] ..

My email is [protected]@gmail.com

I am Lyca Rose R. Caayon resident of Purok-6 Camanlangan New Bataan Davao de Oro.

complaining Mr. Gabriel Luiz Mainopaz of Deca Homes Indangan Phase 3. Davao City

I ordered Iphone XR worth 9,000 payment first yesterday July 19 2023 through LBC express while then I received a pair of clothes today, July 20 2023.

Please help me reach out the seller of this item. I want my money back!

So nag book ako sa app nila this is my 2nd time na the first one is documents 2nd one is a GPU, First booking maayos naman pero di lumalabas sa activity ko, Wala sa active booking i cheked the site too wala parin so i thought di gumana, but the day they going to get the documents na bigla lng tumawag then took the documents.

For the 2nd time GPU naman i booked di uli lumabas sa activity ko so i told the shop i ordered i cant provide the tracking number kasi wala naman binibigay bigla lang sumusulpot, They are 1 day late again and they brought the wrong pouch size i asked for large they brought small sabi nila yun daw nakalagay i cant show naman kasi wala nga sa active booking ko, Buti understanding si kuya sabi niya cancel ko nalang daw i told them ayaw lumabas ng booking sa app ko i tried different phone, Tried my computer still won't show up, They told me they will cancel it nalang.

I'm writing this letter kasi tumawag ako sa customer service to help my problem regarding sa parcel na matatangap.. Based on the website 1-2 days ang parcel from south luzon to south luzon

So nagtanong ako sa customer service kung kelan mapapadala ang shipment dahil expect ko na minimun of 1- and maximum of 2 days matatangap ko ung parcel pero almost 4 days na wala pa rin ung shipment at mag move na kami sa north luzon and wala nang magrereceive ng parcel sa south luzon kahit relative wala..

Kung alam ko lang sana na 10days ang shipment ng lbc sana pinaparcel ko na sa north luzon

Ang sabi sken ng customer service ay possible by july 10 pa dahil kulang ng tao which is sa point of view ko hindi kasalanan as customer na kulang ung tao niyo..

So ang unang option na binigay sken ng customer service na if ever hindi maclaim ng customer sa given address ippick up ng customer sa warehouse.. na disappoint ako dahl uuwi na kmi north alangan babalik kami ng south para makuha ang parcel sa warehouse so i ask other option.

ang sbi ng customer service ang 2nd option ay pag hindi na claim sa warehouse ibabalik sa nagpadala which is mali naman na ibalik.. Dhl bayad na namin ung parcel doon sa nagpadala (seller) ..

Kaya nasabi ko nalang na kami na kukuha sa warehouse pra lang hindi na kami bumalik pra kunin lang ang parcel at magantay pa. (Nakakahiya naman kasi sa LBC kulang daw kasi ng tao at masyado ata mura ung shipping fee pra idelivr door to door)

Ang disappointed ko ay hindi nabangit na pede pala sya ipadala sa north at doon sa branch ng lbc ng north pde ipick up.. Hindi sinabi sken ng customer service yan.. At ang nagsabi sken na pedr pala un ay ang nandoon sa warehouse mismo..

Mas maayos trabaho ng tao niyo sa warehouse kumpara sa customer servicr niyo.. Walang alam..

Poor rating customer service and not a big help!

it's been a week sense my uncle send a package for me but it's says that the package will arrive after 3-6 days unfortunately the package didn't arrive on time I'm a student and I'm so busy in school works the package that my uncle send to me is very important I need it as soon as possible I try to track my package and it says that the package is already here but the General Santos balikbayan and cargo team says that the package arrived late so they will deliver it on there business day

I have received a package (coffee powder from Batanga) and when I opened it, it has been destroyed already. The content or volume have been intentionally reduced of almost half the full content. Please see all the photos. THIS IS AN AWFUL behavior and I need your immediate action on this. It is not the small amount that matters but the ACT OF BEING THIEF and LBC must act on it

Iloilo Delivery team tagged it as 2nd unsuccessful delivery attempt due to person not in house, WHEN IN FACT we are all here at home! They made lies which I couldnt understand. Nobody texted or called us because maybe they are just lazy to do the delivery. It is frustrating because now I will lose my package because of them! Nobody even helped me via messenger, facebook page, email and customer service! No solution at all!

Staffs in Rizal Branch Tagum City are very slow moving in processing transactions. Rizal Branch often has a lot of customers as it is situated at the heart of the downtown area. Yet, they are not very agile. They are more relax even if there are a lot of customers. They should be fast moving, minimize small talks that slows down what theyre doing. One transaction with customer with single item padala takes 10 to 15 minutes. Very disappointing and time consuming.

LBC is not calling their recipients to correct or verify the delivery address whenever there are errors. They usually tag the tracking consignee unknown or whatever. Been calling them multiple times and still no actions. No delivery. They promised for a follow up on my request but still no redelivery done. Very frustrating. Their service is very incompetent compared to J&T.

First I pay my parcel to send it via air cargo but they send it via sea cargo, and now almost 2 months and 15days but still my i didnt recieve my parcel, its already 15days now the UPPER LAGUNA DELIVERY TEAM they recieve my parcel but they didnt send it to my address/home

And they blocked me in facebook messenger so that they will not recieve my message and complain

On Monday (June 19 2023) was supposed to be the date of the delivery from lbc hub to my house. I was waiting all day at home for my package but it never came, then later that night I checked on their website and they stated that I wasn't at home and that the next delivery attempt is on the next working day.

Tuesday (June 20 2023), I am still at home waiting for my package once again and it never came home, waited until evening and they once again put on their website the same reason the other day.

Wednesday (June 21 2023) I already called and sent an email to their customer service team. They answered my call and from there their representative asked me about a lot of things regarding my order and my address (gave the representative every information he asked that could help their rider to finally be able to reach me) and the representative told me they will re-book my parcel, (checked their website and it says that I should expect my package within the day. I waited again and never received it and just like the past 2 days they gave the same reason that I wasn't at home. And another thing is that their rider never sent a message or even called me for those days

tracking number:[protected]

Receivers name: Densie Danquiz

Contact number: [protected]

Dear LBC.

I am writing this message out of sheer frustration and disappointment regarding the abysmal level of service I have experienced with your company. I have sent multiple complaints regarding my undelivered parcel, and it seems like my concerns are falling on deaf ears.

I have patiently waited for my package, hoping that it would arrive on time. However, the incompetence displayed by your delivery service is beyond comprehension. Despite my numerous attempts to contact your customer service representatives, all I have received are generic responses that do not address the core issue.

In my desperation to receive my parcel, I even suggested picking it up myself, as it appeared that your company couldn't be bothered with delivering it. I specifically chose your services because I believed you were the fastest among the other service providers. Sadly, I was gravely mistaken.

To add insult to injury, the tracking information provided by your company is utterly unreliable. It fails to accurately display what has happened to my package, leaving me clueless and frustrated. Your lack of transparency and accountability is completely unacceptable.

I implore you to take immediate action to rectify this situation. It is evident that you are wasting my time with empty promises and failed delivery attempts. My patience has worn thin, and I demand a swift resolution to this matter.

I expect a meaningful response from you addressing the issues I have raised. It is high time that you take responsibility for the inadequate service you have provided thus far. Failure to take appropriate action will force me to escalate this matter and seek alternative means to have my concerns addressed.

Do not underestimate the impact of poor customer service and the consequences it can have on your company's reputation. I sincerely hope that you will take this matter seriously and rectify it promptly.

Tue, 13 June 2023

Shipment issue. Please get in touch with us through our official customer care channels.

Mon, 12 June 2023

Shipment is a concern. Please get in touch with our official customer channels.

Mon, 12 June 2023

Please expect delivery within the day.

Mon, 12 June 2023

The shipment has been received by ALABANG DELIVERY TEAM.

Sun, 11 June 2023

Shipment is en route to ALABANG DELIVERY TEAM. The next update for this shipment will come within 1 to 1 day/s.

Sun, 11 June 2023

The shipment has been received at SCS COURIER EXCHANGE.

This is a very important document (passport, Schengen visa, seaman book) sent by Rccl via LBC to the wrong mailing address. Upon receiving a call from a delivery rider I told him to cancel and return it to the sender (Rccl) so that I could pick it up personally, also I immediately inform LBC thru customer care. It was already 4 days since June 13 my documents arrived In the sorting area of LBC main Pasay city. I call every day via customer care for follow up but they just answer that documents are subject to return to sender. Upon checking the LBC delivery timetable it takes only 1 to 2 days only within the NCR area. Since the location of RCCL is in Moa Pasay only. I even requested if they cannot deliver my documents as soon as possible just only give me a location where I could claim it personally, but they said it's not allowed. LBC is giving me a hard time and delaying my onboarding ship process.

I'm hoping that someone could help me. Thank you.

Ragadio, Roger Jr., L.