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Layla Sleep
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Layla Sleep Reviews 20

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Layla Sleep Great customer service

Great customer service. I had an expired reward and they are looking into sending it to me again. I absolutely LOVE my mattress and love the pillows even more! I just sent two to my uncle so that he can sleep better too! Great company. Love the soft and hard side of the mattress. Would recommend to everyone. Stephanie talked with me today to help me out and she was great!

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K. Langosh
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Sky was awesome to chat with and helped me out with all my questions! much appreciated!

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S. Douglas
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Great customer support. Reached out and used the chat feature today, Sky was quick to respond and provided me order status updates immediately. Very helpful and very easy to use.

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A. Kertzmann
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Sky helped me resolve a very strange problem. She was very professional, competent and caring.

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N. Kemmer
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So far we are loving out hybrid mattress and have had wonderful interactions with the customer support team including Sky Easy ordering, fast delivery, and since we are needing to make a change for our mattress protector, easy returns too.

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Layla Sleep I communicated with customer service chat representative Sky and he was a breath of fresh air in terms of chat reps

I communicated with customer service chat representative Sky and he was a breath of fresh air in terms of chat reps. He was quick to respond, informative, and simply helpful. I was so impressed I felt like I should compliment him, so I directly told him, "Just wanted to say your attitude and help are greatly appreciated. Something about how you converse here is smooth and reassuring."

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M. Mitchell
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Was looking for a my product about its shipping and they advised it would be shipped out tomorrow! Hopefully this is a true statement

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G. Jacobi
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Sky was very helpful and resolved my problem quickly and with multiple options. great company, product, and customer service!

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K. Fahey
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Support was great. I contacted Layla via chat and Sky was able to help me with my order.

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Layla Sleep Im speaking about customer service

Im speaking about customer service. Ive texted them many questions and received replies within 24 hours or less. Also mattress has shipped later than qouted but today i received a tracking #, but was for an earlier item. When i inquired via text message i recived a tracking # within an hour and ive received a *** pickup text. Also im pretty sure im good to go because the other 4 items i ordered arrived the same way with no issues. Kind of surprised to be reading horror stories from previous reviews.

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J. Welch
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Been speaking with Support and chatting with Sky with multiple questions, all have been answered very fast and professional 5 start review

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K. Kuhn
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Fast and easy support. Support representative Sky was really helpful. It's great that the company is environmentally conscious regarding the return of my pillow.

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A. Beier
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Sky was wonderful to work with. Though my problem is not fuily resolved yet, he made me feel like a priority and well respected. More customer service should be handled this way

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S. Bartell
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I contacted Layla to discuss initiating a return, and the chat representative, Sky, was super helpful in providing instructions and immediate email on how to facilitate the return but ALSO there is a charity donation option so that unused pillows don't go to waste! really great experience. Im impressed.

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Layla Sleep Placed order on 11/30 for a weighted blanket and 3 weeks later still no product

Placed order on 11/30 for a weighted blanket and 3 weeks later still no product. The customer support team keeps giving me the run around and manages to not answer any questions-I have tried email, phone and chat. Refuse to refund my money, even though the product has not shipped and it has been over 3 weeks. Do not order from this company as they have horrible communication practices and are not customer focused. Try Luna or Sheets and Giggles if you are looking for great customer service and excellent products.

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W. Ryan
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Great service. Chatted with Sky today from customer support and had a wonderful experience. Friendly, helpful and answered all my questions.

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N. Toy
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Sky was terrific. She was very helpful, quick and attentive. Very easy process and seamless. I love your company and your mattress. This is the third one I have bought and will buy another in a few months for my son also. They are the best for a healthy back! Thank you.

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K. Hirthe
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Sky helped me with my shipping question. She was helpful and a great communicator!

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A. McDermott
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Fast and easy support. Thank you so much Sky for your help!

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Layla Sleep Ordered King size pillow on April 16

Ordered King size pillow on April 16. Was suppose to be shipped within 7-10 business days. Called after not receiving with the given time frame. Was told it would be shipped within 3 days. Not shipped. Called again, was told it would be shipped. A month later, still not shipped. Called again, canceled my order. Recieved email confirmation that my credit card would be credited for the amount charged, within 5-7 business days. Didn't happen. Called my CC company. They will be contacting Layla Sleep to resolve the issue. Poor customer service.

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Layla Sleep We received our mattress and pillows today, but had a question around how quickly we needed to unpack the mattress

We received our mattress and pillows today, but had a question around how quickly we needed to unpack the mattress. We were triaged by Sky and she said our question was a very good one. She stated that we need to unpack the mattress within 2 weeks or risk voiding the warranty. There is other work going on in our home so we were contemplating to wait until the other work was done, but given the direction by Sky we will now start unpacking it. Sky also let us know our platform bed would be shipping soon as it has been on backorder for a while. Our customer service experience was prompt and efficient. Thank You.

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Layla Sleep Placed an order based on a 5-7 day delivery time

Placed an order based on a 5-7 day delivery time. 3 weeks later and no mattress. This would not be so bad if there was communication in regards to shipping. Reached out to customer service at least three times a week. Rarely did they respond and when they did it was with a commitment to ship in 48 hours. I finally gave in and attempted to cancel the order. No response to email or phone call. Finally was able to cancel order via Chat. They must be having major issues meeting orders as there was no effor to even try and retain me as a customer. I only hope that they truly cancelled the order and refunded my purchase.

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Layla Sleep I wish I had read these reviews previously

I wish I had read these reviews previously. I placed two orders and received notification they both shipped on 12/1. One order was received a week later; the second order is currently MIA 17 days later. The customer service teams via chat and email have been astoundingly unhelpful. The standard response appears to be: "we sent a large truck to USPS and they are delayed in scanning items." I questioned when an order would be considered lost, which they had no answer for. I was essentially told that the pillows would show up when they show up. TO ANYONE DEALING WITH THIS COMPANY AND MISSING ORDERS, I SUGGEST YOU FILE A CHARGEBACK WITH YOUR CREDIT CARD COMPANY TO RECOUP LOST FUNDS.

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Layla Sleep It's amazing how this company has lasted this long with the worst customer service base I have ever seen

It's amazing how this company has lasted this long with the worst customer service base I have ever seen. For the record I purchased the king mattress priced at around 1200.00,the topper for 400.00 and the adjustable king bed frame on sale for 1400.00 dollars. I had a change of heart about the frame and called and emailed with very little response they said I had to donate it to a company called load up. Which never showed up 2 different days I mean I understand you make a comfortable bed.BUT YOUR CUSTOMER SERVICE BASE IS FULL OF CHILDREN MY best advice for my fellow man is to find a better company who has better customer service experience and makes a better bed like. PURPLE, SLEEP BY NUMBERS Avoid this ***how place

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Layla Sleep I ordered a weighted blanket on November 27

I ordered a weighted blanket on November 27. They charged me November 28. My order went into pre-shipment on November 29. For 3 weeks, nothing. I contacted them after no update for 8 business days. Delay was blamed on USPS and I was told I would get it eventually. I again asked for an updated after 11 business days and I was told I should just cancel and ship it back when it gets here. I'm no, I still haven't gotten an update so I disputed the charge because there is no excuse to charge for something and then spend almost a month with no update! Terrible company that does not care for the customer. Read the reviews and complaints on here just to see how bad the run their business. BTW I live an hour away from their distribution center. No excuses.

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Layla Sleep Seriously the worst distribution/communication/management issue I have come across and horrible to work with

Seriously the worst distribution/communication/management issue I have come across and horrible to work with. My king size and queen size mattress were "lost" and then found. Finally delivered late - didn't come with sheet set and mattress protectors as they should have and then I had to chase down the company to get the rest of the order and at one point given a fake Fed Ex tracking number. The management person never followed up and kept indicating the items were complimentary as if I shouldn't be expecting them in a timely manner. One month after I get the mattresses only one sheet protector and sheet set arrive. I simply would never recommend the company because they have major issues with distribution, communication and poor management. Doesn't matter what the bed feels like - you have to be able to create good relationships and follow up in a professional manner.

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Layla Sleep I want to warn people about how disappointed I have been with the customer service and quality of this company's products

I want to warn people about how disappointed I have been with the customer service and quality of this company's products. After placing my order more than 2 months ago I receive my mattress and it is nice and comfortable but when I reach out to ask about the cover and foundation, I am informed that both are back ordered a month out. I get the foundation before expected but when unpacking I found out that it is broken in multiple places that appear to not have been due to the package being handled. I contact support about returning everything because it is taking too long, and I was already disappointed by the service provide. After thinking it over I decided to allow them to ship me the broken parts and I would switch them out. Once the next package gets here, I see they shipped the wrong parts and reach out to tell the support rep I had been working with. He apologizes and offers to ship the correct parts and that the cover should be there shortly. I finally get the cover and reach back out to see the status of the broken pieces only to be told that the color I want is out of stock even through it is still for sale on the website. I am currently reaching out to return everything after another fight with my wife due to product quality and bad customer service.

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Layla Sleep Complaints 8

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Layla Sleep I ordered a mattress September 10 and it is now the 21st

I ordered a mattress September 10 and it is now the 21st. My mattress has yet to ship. The company claims mattresses ship in 1-4 business days. I have tried multiple times to connect with their customer service to no avail.

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Layla Sleep My *** card was fraudulently used to purchase an $850 mattress

My *** card was fraudulently used to purchase an $850 mattress. The matress was then delivered to my home. I returned the mattress, shut down my debit card, and was told I would be refunded. I have not received my money back.

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R. Labadie
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i been waiting for my bed frame for a month or so i contact layla to cancel and they are telling me it was delived on a sunday. thats not possible been with *** for 2hours in the line and they are giving me the wrong arround contact layla and giving the wrong arround worst company every

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Layla Sleep I purchased a Layla memory foam mattress in June

I purchased a Layla memory foam mattress in June . I performed as expected for the first 12 months or so. The mattress has compressed as evidenced by drooping saggy mattress cover. There is significant sag in the middle that is causing back and hip pain. This mattress is advertised with a lifetime warranty. I contacted support via email and was offered a replacement mattress cover.

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Is Layla Sleep Legit?

Layla Sleep earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Layla Sleep stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Layla Sleep's reputation as a trustworthy leader in their field. Customers can rely on Layla Sleep's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Layla Sleep. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Layla Sleep resolved 100% of 8 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Layla Sleep has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Laylasleep.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Laylasleep.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Layla Sleep and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Laylasleep.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Layla Sleep.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Layla Sleep. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Layla Sleep I purchased a *** and *** from Laylasleep.com

I purchased a *** and *** from Laylasleep.com. on their website it clearly states that everything is made in the USA. This is what made me decide to purchase *** When the *** arrive there was a sticker on it that said made in Mexico. When the *** arrive, the tag said made in the USA, Mexico, and El Salvador. I went back to double check the items I purchased, and it says that everything is made in the USA.

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Layla Sleep LaylaSleep offers a 120-night trial period for their mattresses

LaylaSleep offers a 120-night trial period for their mattresses. After trying the mattress for 3 weeks, we decided the mattress was not a good fit and initiated a return on 14-Jan-2020. We have still not had the mattress picked up for a return and have not been refunded the $1000+ for the mattress. Layla's recyling partner, ***, has cancelled pick up three times because we are outside of their service area and they have not rescheduled. Layla suggested donating to a local charity, but local shelters cannot use a king-size mattress. I researched other recycling / trash agents, and suggested to Layla they use *** who does service our area. The only reply they have is to suggest (again) that we donate locally even though we have tried that. I would like Layla to pick up the mattress immediately and refund me.

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Layla Sleep My order for a mattress was placed 10/29 and shipped through *** 11/04

My order for a mattress was placed 10/29 and shipped through *** 11/04. Estimated delivery was originally scheduled for Friday 11/06. Since then, delivery has been postponed by one day, every day. It is now over a week and I have completely lost faith that my package will arrive. I have requested cancellation of my order and a refund. I was informed that I would not receive a refund until the package was back in Layla's hands. I never received this order, i have no idea where the package is physically located, and am being forced to wait an indeterminate amount of time to get a refund for goods i never received. I am concerned that *** may have lost the package and I will have to wait a significant time to receive a refund. Throughout the process I have tried to obtain updates from *** as to the delivery status of my order, I opened a case file with them, and have tired to get Layla customer service involved. Neither *** or Layla were able to resolve the issue. In addition Layla customer service has been apologetic but entirely ineffective and uncooperative. I have yet to see a status change on my order. Their website says my order is "complete" and *** just notified me today that my order is again "delayed" until the next business day.

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Layla Sleep Within days of receiving our Layla King size adjustable bed within mattresses problems began with the base

Within days of receiving our Layla King size adjustable bed within mattresses problems began with the base. We contacted Layla for help and they sent a technician to identify the problem. First of all getting the technician to come over was not easy since we were in the middle of a pandemic. After he's visit he said some controls/modules were bad and that he was ordering them so they could be replaced once they arrived. About a month later parts arrived and another visit was scheduled to replaced the modules. A different repair tech went to our home weeks after the parts had arrived only to notify us that the parts were not the correct parts. We are already in October and had given Layla 2 different opportunities in good faith to make this right. They have not , so i recently requested that the bed be picked up and a full refund be return to us since this bed has been defective from the very beginning. Now Mario is claiming that the trial period has expired and is refusing to return our money. I actually find this outrageous since we gave them the opportunity from the very beginning to fix the problem. The only reason this so called trial is expired is because we gave them the opportunity in good faith. I feel we have acted in good faith and been reasonable and fair. I find it appalling, that they make some lame excuse to not return the funds. They clearly know the bed we received was defective from the very beginning. I also believe that a well intended , reputable company would offer a customer the complete trial / warranty period once the bed is in good working order to properly measure whether you clearly like the product or not. This is obviously not the case with Layla . Extremely poor judgement from Mario or whoever makes this decisions. BUYER BEWARE !

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Layla Sleep My husband ordered our Layla *** on June 10

My husband ordered our Layla *** on June 10. Various places on the website indicate that it takes just 2-3 days to create our *** and another 2-3 days to receive it. FAQ's also indicate that you will receive your tracking number when the product has been fulfilled and is ready to ship. We waited the standard amount of time as indicated. On the day we were supposed to receive our *** we received an email instead indicating a 7-10 business day delay. We waited patiently and when those business days had passed with no other communication in the interim, we expected to be receiving our ***. Instead, we get a second email stating the delay will be another 7-10 business days. I reached out to CS, in which they apologized offered us a discount and said the *** would be ready and shipped out by the end of that week. On that Friday, we received yet another email indicating it would be delayed. My husband contacted CS and they indicated it would be another few days but assured us it would be shipped. I contacted CS separately and asked them for an explanation as to why they assured me at the beginning of the week that our *** would be ready to ship. Immediately, I received a tracking number. According to their website, the tracking numbers are provided when the product is ready to ship but I was provided with a tracking number *** I was also told that I should see the tracking number update status over the weekend in the next 24-48 hours. The weekend came and went and on Monday I contacted CS and was told again that it would be another 48-72 hours. I waited as patiently as I could and when that time had passed, I contacted CS again and repeated the details of my experience, that I was told numerous times my *** was ready, I was also told that it was just waiting for a *** truck to pick it up, then I was told that it was still in production and delayed because of COVID. I do not believe the delay is because of that due to other complaints on ComplaintsBoard.com and facebook indicating the same experience as early back as January. After a lengthy conversation the CS rep made it clear he wanted to make things right and called over to the facility to check on the status. He responded to me with a new tracking number, this time *** shipping, and told me that it might be too late for the *** to get on the truck that day (this was Wednesday JULY 15, more than a month after ordering and being delayed numerous times) and that it would be shipped on Thursday. The *** tracking number said "label created" and "estimated delivery Thursday 7/16 8pm". This morning I checked the status expecting to see a status update considering the rep told me my product might have just missed the truck the day prior, only to see that nothing had updated. I reached out to CS yet again, *** I continued to ask for an explanation on why I was *** and clearly I can't be the only one having this issue. I believe in the product

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About Layla Sleep

Screenshot Layla Sleep
Layla Sleep is a premium mattress and bedding brand that has taken the bedding industry by storm in recent years. The company has distinguished itself by providing customers with high-quality, affordable mattresses and bedding products that promise comfort, durability, and that elusive good night's sleep that so many of us crave.

One of the standout features of Layla Sleep is the company's commitment to innovation. Layla Sleep takes pride in incorporating cutting-edge technology and materials into every product that they make. For example, their mattresses feature copper-infused foam, which is designed to promote a cooler, more comfortable sleeping experience. They also sell pillows made from the same copper-infused foam, which can help alleviate neck and shoulder pain.

Another great feature of Layla Sleep is their commitment to customer satisfaction. The company offers a generous 120-night trial period for their products, meaning that customers have ample time to decide whether they're happy with their purchases. And if for any reason a customer isn't satisfied, Layla Sleep offers free returns and full refunds on all of their products.

The company's range of products includes mattresses, pillows, and bedding accessories like sheets, toppers, and protectors. All of these products are sold at competitive prices that make them accessible to a wide range of consumers. Customers can also take advantage of Layla Sleep's frequent promotions and discounts to save even more.

Overall, Layla Sleep is a company that is worth considering if you're in the market for a new mattress or bedding. They offer high-quality products that are backed by a commitment to innovation and customer satisfaction, all at affordable prices. So why not give them a try?

Overview of Layla Sleep complaint handling

Layla Sleep reviews first appeared on Complaints Board on Apr 24, 2023. The latest review Great customer service was posted on May 14, 2023. The latest complaint Seriously the worst distribution/communication/management issue I have come across and horrible to work with was resolved on Apr 22, 2023. Layla Sleep has an average consumer rating of 5 stars from 20 reviews. Layla Sleep has resolved 8 complaints.
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  1. Layla Sleep Contacts

  2. Layla Sleep phone numbers
    +1 (475) 655-3048
    +1 (475) 655-3048
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    +1 (925) 786-0533
    +1 (925) 786-0533
    Click up if you have successfully reached Layla Sleep by calling +1 (925) 786-0533 phone number 0 0 users reported that they have successfully reached Layla Sleep by calling +1 (925) 786-0533 phone number Click down if you have unsuccessfully reached Layla Sleep by calling +1 (925) 786-0533 phone number 0 0 users reported that they have UNsuccessfully reached Layla Sleep by calling +1 (925) 786-0533 phone number
  3. Layla Sleep emails
  4. Layla Sleep address
    157 Church St Unit 1956, New Haven, Connecticut, 06510-2100, United States
  5. Layla Sleep social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Layla Sleep Category
Layla Sleep is ranked 20 among 80 companies in the Mattresses category

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