KZ Recreational Vehicles
reviews and complaints

Bought a new camper trailer and had some issues with it. Mike, from KZ, worked with me to use my local shop rather than drive it out somewhere. Great communication and execution of warranty repair. Very impressed with the ease of customer service!

Mike and the warranty team went above and beyond the call of duty taking care of my warranty problems. They were very responsive and coordinated with my local dealer to get me back camping. I just hope my local dealer at *** performs as well as K-Z

I have contacted KZ a couple of times with minor issues. They responded in a timely manner with all the information I needed. This last time I wanted to know if my trailer was ready for an outside ladder installation. They not only informed me it was but included a print of the location where the ladder should be installed.

I am very happy with my KZ purchase. I found their customer service to be very responsive, honest, and dedicated to making sure that I was well taken care of. As a retired business owner my sense is that KZ's Company culture is one of quality of product and as important quality of employees. In particular Mike K, thanks again Mike!

Billy H. This trailer does not deserve any stars. I have a 2019 27 foot SE that has had problems from the begining. Awning Recall Propane Leak Recall Roof Replacement Front Decal Replacement Door sticks Couch Door won' stay closed Siding is bubbleing Electric Jack had to be replaced. Awning external electrical will not open awning Stablizer Jacks rusting and paint pealing off

We bought our KZ in 2020 and drove all the way from *** to Illinois to pick it up. We saved a great deal and purchased what we wanted. Toward the end of our warranty we had a couple of issues and our local dealer would not help. We reached out to Amy at KZ and she sent us the parts needed and to had me use a mobile repair service then KZ reinbursed me. I must say the customer service was outstanding! Keith C

A big shout out to the K-Z product and customer service. I had a question regarding an inspection criteria this morning and David returned my email within minutes and called to walk me through it as well. We've owned our Durango 283RLT for a year now and love it. Over the years we've gone through the gamut of RVs - Class C, Class A gas and diesel, smaller travel trailer and this 5th wheel is perfect. Tows well and fit/finish is great. Very happy customer!

Mine was a minor item, in that a couple of the side marker light lens caps had fallen off while driving through a windstorm, and one marker light quit working altogether. Sharrita from the parts/service group worked with me to identify the right model, and got the parts to me at a reasonable price, and quickly. I couldn't find the same part online, and contacting the factory resulted in me getting the right parts well before my next trip with the RV. I love the RV - love the team's support.

Our 2020 Durango Half ton Fifth Wheel started blowing fuses while camping in Shipshewana, Indiana the night before we were to head back home to Tenn. We called KZ that morning and received immediate help. A faulty converter was replaced and we were on our way. Due to their quick response and correctly diagnosing our problem we were able to continue our trip with peace of mind knowing our unit was safe to stay in. A big thank you to the KZ team for standing by your units and a willingness to come to the campground to assist us in our time of need. Clayton P.

In the spring of 2020 I stupidly tried taking my 10 year old Sportsmen RV under a tree branch. The branch hit the RV squarely and ended up putting a hole in the RV frame. At first it looked like the parts had changed with time and I could no longer get the proper replacement parts. However, when I called Sharrita at KZ RV she checked and assured me that even though the color had changed they could still supply my local RV dealer (All RV in East Hampton, CT) with the parts to fix my problem. The work was done by All RV over the winter and I am pleased with the results. The RV is now 11 years old, but I still plan to get many more years of use and enjoyment out of it...and I will be a lot more careful in the future when I drive it anywhere near tree branches.

issues started the very first trip.. the screws for the outside grill propane connection snapped but were promptly fixed by the dealer. next trip hundreds of miles away, the underbelly/ insulation blanket was dragging on the highway; not sure for how long and only found it during a gas stop. had to cut it away to keep driving and also found the heads for the bolts to secure this were also snapped.. next issue was the slide out made a grinding noise.. shower basin floor support missing or failed. shower surround not secure to wall.. multiple dimples in the very front of the trailer apparently from improper installation at the factory. dimples in the ceiling of slide out from fasteners and seems popping. kitchen faucet leaked but that has been replaced. multiple emails and phone calls with mfg; asked for a replacement or buy back.. was told not at that point yet but when asked what it would take to get to that point, I was told I dunno.. dealer not at fault and at mercy of KZ.. some issues resolved but every time we take it out something else s added to the list..

Recently purchased a five year old KZ Connect Spree that was in immaculate condition, but had a few electrical issues. After worrying about the possibility of an expensive repair bill, I contacted KZ Customer Service. I was expecting to get lost in a voicemail system or speak to someone in a call center. Instead the phone was answered by a real live person, Matalyn, who listened patiently as I explained what I was experiencing. She offered to check with a technician and call me back. Not only did she call me back, she called back in minutes and provided me with some advice about how to possibly fix my problem. After checking my trucks fuses as suggested, I discovered two burned out fuses that I replaced for less than $5. Matalyn and her prompt response saved me an expensive and needless repair bill. I have since phoned back a second time and received similar personal service and helpful advice from Matalyn. In today's impersonal world of commerce it is refreshing to have a company that you can actually contact and delivers excellent personal customer service like that provided by Matalyn.

We had a frame issue just over 2yrs after our purchase date of our KZ Venom Toyhauler 5th wheel. We started seeing "frame flex" after experiencing pretty rough roads in Canada and Alaska. This resulted in our front driver side side wall separating from the steel trailer frame when hitched up. KZ worked with us while on the road to safely return home as well as schedule time at the factory (***) to have reinforcements added to both the steel chassis frame as well as the aluminum wall frame around the bedroom slide on our Venom 3911TK. While covid made this process a little impersonal, KZ's service department did a great job keeping us informed throughout the entire process, receiving almost daily photos of the repairs. KZ was also very considerate of our schedule being self employed and needing to be in *** by a certain date. KZ committed to a date that suited our needs but were also able to pull in those dates knowing we were going to be in a rush to hit the road. I wanted to hold off on this review until after our trip back to *** from . I wanted time to observe the repair to ensure it held up over the near 2,000 miles we drove which included a number of mountain passes through ***. Back in *** for a few weeks now, we have had time to inspect the repairs with the RV on and off the truck. Normally, a silicon seal had no chance of staying in tact. Since the repair, the silicon seals along the wall that was separating from the frame haven't shown even slight signs of stress. Perfect. The fiberglass work that was done as part of the repair was also excellent. We can't thank the KZ Service team enough. We are full timers. This is our home. The stress of having a potential structural issue with your home is pretty great. We honestly lost confidence in the RV. After seeing the "upgrades" to the frame as well as experiencing it on the journey back to , I can confidently say our issue has been mitigated. Thank you KZ! Kirk, Jennifer, & Boo :)

Roof material is bubbling in eight different places. Contacted manufacturer and dealer what's told it normal for the roof to bubble but they said they would fix the sides but not the middle

We bought a camper one year ago and it has leaked since we bought it. We brought it back to the dealership five times to fix the leak it was finally fixed today. Now that dealership says they cannot fix the damage inside. We called the manufacturer and they have refused to help us in fact they were not hostile on the phone.

We purchased a 2017 travel trailer from KZ. The warranty for the trailer was 2 years, which ended in December . Just 6 months out of warranty our travel trailer started to delaminate on an exterior wall. So I contacted the Vice President of KZ, Delbert M and explained the situation he was willing to fix one area of the delamination, but not all since they say it was due to neglect. We took the trailer into our RV dealer to have everything looked at. They concluded that all delaminated areas are manufacturing defects. They took pictures and sent them to Delbert. Originally, a customer service agent with KZ contacted me to say they would send us a check a $1,000. We have never received the check. KZ admitted to manufacturing defect. This is our second KZ travel trailer in 4 years. Both have delaminated. KZ builds a faulty product and should be held accountable. No trailer should have this problem, especially 6 months out of warranty. They should stand behind their promise to pay for the defect. They had us sign a form, noting they would send the money when we returned the form. That was done August 20th. We paid $34,000 for that trailer. You can imagine how upset one could become with such a big defect.

My wife and I had a great sales experience at the ***, *** store. *** was a knowledgable salesperson and a good product ambasedor for KZ. We choose KZ for its name, tenure in the market and the specific RV layout we purchased. Our first unpleasant experience was the two day delay in delivery becuase the unit we chose had a leaking roof. It was new from the factory, sitting in a showroom and had a leak? However; we had a second terrible experience with the *** service writers, department management, senior management and the lack of followup and follow-through service/parts side of the business. The sales guy blew us off too. A window completely fell off the "NEW" RV and all listed above told my wife and I that KZ would have to warranty the window and we should just tape it up, and wait for a reply from KZ. I also called KZ twice, I never recived a call back! The story is that only two (2) days after we purchased a really nice KZ 251RL 5th wheel Sportsmen from *** the main cabin window completely fell out of the RV while at highway speed (70MPH) in *** (1500 miles from home in ***). Moments after we stopped for gas, performed a quick walkaround on June 3rd (Wednesday morning) while under severe rain, storms and blowing winds I spent $25 - $30 on plastic signs, *** and spent some very dangerous time standing on the side of the highway, on my truck roof tapining a plastic sign and a window up. I had just started my first vacation in an RV. At the same time my wife imidiately called service and talked ***; sent pics, measurements, a statement of events and was told they would help us on June 3rd. by noon CST. We never heard anything back from her ever...I had to call *** a store manager to get involved. He told us basically its our issue and KZ wont honor the warranty. To make this story short *** sent me a window at their cost and said to install it myself. Today, June 25th, I personally had to install a new window in my RV on my ranch, not at their shop becuase *** (Service Writer) & *** (Store Manager) and other personnel basically gave me a window and told me I am on my own. They refused to help me outside of a $183 window. I am a profesional engineer, but I am not qualified to replace an RV window, I did'nt have or was not trained in the the correct methods or materials to perform this install. I have found several points of failure with the window that failed, similar points of future failures on similar windows, as well as the same points of failure all over my RV. I risked my health and being a disabled vet I did not need to be performing the emergency repairs or the final repairs. Outside of this avenue and depending on its outcome