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My packaged showed delivered by *** at 8:21pm yesterday 12/**/2020
My packaged showed delivered by *** at 8:21pm yesterday 12//2020. I was outside during that time and no *** truck came by, tried messaging customer service and received a auto reply. I dont want to be charged for this package I didn't receive.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our customer service team received an email from *** on 12/*** 10:59 PM stating this order did not arrive - "My kids kidpik states delivered at front door at 8:20pm; i have been out front all day NO *** truck came by! I need this marked has not delivered! I do not want to be charged for this!". Our offices were closed at 3 PM EST on 12/*** and all day 1/*. We reopened for normal business hours on 1/*. We replied to the inquiry on 1/asking if they searched around their home or with neighbors - "For Order #***, the tracking shows a delivery scan on 12/*** at 1:21 pm. The Easy Post tracking link is in a different time zone.
***
FedEx Track #: ***
Have you checked around your home or with neighbors for this box?".
The response received was "this was not delivered, i dont have neighbors and your company knows *** well it wasn't delivered... I want this order cancelled, and my entire account cancelled, or im getting a lawyer."
Once we have completed the investigation, we will reply to the customer's email with a resolution. If we can be of further assistance let us know.
The package was not delivered to my address
The package was not delivered to my address. The address on my account is correct. I tried for over a week to get it resolved and the company will not file a claim with ***, and they have it set up so that only Kidpik can file one. I tried calling them multiple times a day beginning 3/15 until now, 3/23 and no one has ever answered a single phone call and I just get disconnected. The email responses from the company have been unhelpful and the asked me to file a police report which is impossible because the police department said there is nothing to file a report on for an undelivered box. I have security cameras and it shows that *** was never at my house the time they said it delivered. I finally got through to *** and they said it wasn't delivered to my address but was instead delivered to a business address, but they can not help me, KidPik must do it. KidPik has not answered the past 4 emails I have sent. I have been charged and can't reach anyone to cancel!
Replied
I contacted kidpik immediately that 2 of my 3 orders were not delivered to me
I contacted kidpik immediately that 2 of my 3 orders were not delivered to me. I had alreafy had issues with kidpik not sending my orders out on time and only fixing it after makong a complaint. And then after I complained rhey removed my credit referral of 70.00 but claimed I had another on it and I did not. Initially they qouldnt answer my texts but finally did and said they would look into it. They then sent me an email that I needed to file a police report because they couldn't get *** to contact them back. However due to illness of bereft I currently can not get to the station to file one and by the time I would it qould be past kidpik alloted time to take care of the situation so kind if feel like they're wanting me to do their job. I went to gile a poloce report online but there was no option to do so for my area. I then contacted *** who told me they were not contacted by kidpik and had they been then they would have told kidpik juat as they did me that the package was handed over to *** via request from kidpik. After contacting *** I was informed that they too were never contacted by kidpik as they should have been as well amd that kidpuk needed to file the complaint i was trying to file as they were the senders. Im a lottlw concerned and frustrated that kidpik is taking so long to investigate this issue with what seems like no effort from their part (especiallysince they have a set amount of time they can fix an issue). I had further boxes planned from this company but at this point will not be ordering further.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Kidpik legit?
Kidpik earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Kidpik. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Kidpik has claimed the domain name for kidpik.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Kidpik.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Kidpik.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Kidpik as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Kidpik.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Kidpik.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Kidpik.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Kidpik. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Kidpik reviews 0
If you represent Kidpik, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Kidpik
Kidpik has a simple and intuitive interface that makes navigating through the site easy. Parents can create an account, set up a style profile for their daughter, and choose from three box options: 1) basic, 2) premium, and 3) deluxe. The boxes can be ordered as a one-time purchase or as a monthly subscription. Each box contains seven items that are carefully selected based on the child’s style preferences. The clothes are age-appropriate, on-trend, and comfortable.
What sets Kidpik apart from other clothing subscription services is their commitment to ensuring that parents and kids are happy with their orders. Parents can return any item they do not like, and Kidpik will issue a full refund. Furthermore, if parents decide to keep the entire box, they can save 30% on the total cost.
Overall, Kidpik is an innovative online platform that offers quality and stylish fashion wear for kids at a reasonable price. It is a convenient and fun way for parents to shop for their kids while also nurturing their daughter's fashion sense and style. Kidpik combines the convenience of online shopping with the personalized service of a personal stylist and delivers high-quality clothing that speaks to every little girl's unique personality.
Overview of Kidpik complaint handling
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Kidpik contacts
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Kidpik phone numbers+1 (212) 399-2323+1 (212) 399-2323Click up if you have successfully reached Kidpik by calling +1 (212) 399-2323 phone number 0 0 users reported that they have successfully reached Kidpik by calling +1 (212) 399-2323 phone number Click down if you have unsuccessfully reached Kidpik by calling +1 (212) 399-2323 phone number 0 0 users reported that they have UNsuccessfully reached Kidpik by calling +1 (212) 399-2323 phone number
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Kidpik emailshello@kidpik.com99%Confidence score: 99%Supportask@kidpik.com98%Confidence score: 98%contests@kidpik.com97%Confidence score: 97%
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Kidpik address200 Park Ave S Fl 4, New York, New York, 10003-1525, United States
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Kidpik social media
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The package was not delivered to my address. The address on my account is correct. I tried for over a week to get it resolved and the company will not file a claim with ***, and they have it set up so that only Kidpik can file one. I tried calling them multiple times a day beginning 3/15 until now, 3/23 and no one has ever answered a single phone call and I just get disconnected. The email responses from the company have been unhelpful and the asked me to file a police report which is impossible because the police department said there is nothing to file a report on for an undelivered box. I have security cameras and it shows that *** was never at my house the time they said it delivered. I finally got through to *** and they said it wasn't delivered to my address but was instead delivered to a business address, but they can not help me, KidPik must do it. KidPik has not answered the past 4 emails I have sent. I have been charged and can't reach anyone to cancel!