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We own a Kia Niro (VIN ending number 153073) and we met with a minor rear-ended accident on the 16th of Dec 2023. The car was left with Caliber Collision on the 18th of Dec 2023. They tried fixing the car but there were some error codes they could not calibrate. The car was then moved to Kia 22nd of January 2023 for the dealership Kia west side Katy in Texas to fix it.
Till date, Kia dealership has replaced multiple parts every week and tried calibrating again and again but in vain. I was just told that Richard Martinez, service director from Kia West side is collaborating with Kia Headquarters and is likely to get engineers to take a look at this. Its been 3 months and I only got a loaner car for a month and i have been struggling for 2 months with literally no loaner car. I'm in such a distress situation and no one from Kia dealership is even ready to give me a timeline. I just spoke to Richard this morning and he doesn't even want to share any information neither is he able to give any of us any timeline on when we would be able to get the car back.
I'm stuck without a car to work and my job is in jeopardy as i cannot afford a rental car anymore.
Appreciate if you could help with my case and let me know what's going on and also provide me with a loaner car immediately.
Thanks,
Gayathri Mahadevan
[protected]
Claimed loss: 1) Buy back the car2) $3000 (So far $ 50/day for 60 days as we have been using our friend's car)3) Compensate for the emotional stress we are going through
Desired outcome: Buy back the car, compensated for the emotional stress we went through without a car and dealing with a horrendous customer support from the dealer. I believe Kia has sold a lemon car to us as the car has not been fixed for 3 months
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