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Kawasaki Motors Corp USA
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Kawasaki Motors Corp USA Complaints 5

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Kawasaki Motors Corp USA I bought a 2021 Teryx4LE at the end of January

I bought a 2021 Teryx4LE at the end of January. The fuel pump caught on fire and destroyed my machine and accessories that I had professionally installed. There are machines that are under a recall for this very reason. My dealership refused to let my insurance fire investigator investigate with their technicians. Now the dealership is saying that they will not cover all costs to repair the machines and that it will take up to 3 months to repair it and that my accessories will not be replaced.

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Kawasaki Motors Corp USA 2020 Kawasaki KRX purchased nrand new 06/20

2020 Kawasaki KRX purchased nrand new 06/20. 03/21 engine blown, Kawasaki warranty approved to cover repair.I have been working with *** and *** in the *** department but have been getting the run around as well as multiple emails unanswered.It has now been over 3 months, the repair has been approved but Kawasaki is claiming they do not have the parts in stock for the repair. Claims the parts are back ordered without expected date.How does a company produce a product and does not have parts to cover their warranty but yet still produces new vehicles for sale?Please repair the engine or replace it. It is covered under warranty and has been approved months ago.Disabled Retired Navy Veteran paid cash for Kawasaki's flag ship SXS and can not get any support on the matter.Thank you in advance

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I recently purchased a *** at a local dealership, the side by side broke down the first ride we went on. Its so new we havent even made the first payment yet! We took it back to the dealer to be fixed, and it has been there over a month now- its still there while Im writing this! Kawasaki will not send the parts out to fix it, yet they are rolling all models off the assembly line daily to sell to other customers - with no means to fix any breakdowns. There are no parts! We even asked customer service to send parts off another unit, they wont do that. I have contacted customer service multiple times by phone (literally after waiting nearly an hour each time) and have emailed them. I have contacted the dealership multiple times who in turn tried to contact Kawasaki to no avail. To say I am upset is being very mild. We only had this KRX a week and 1/2 before it broke down. Now its sitting off to the side at the dealer-who says they have no parts to fix it with and cant get any. I just bought a brand new top to, its fading in the sun I gave $500 for, chewing through our warranty, and seems no one cares to make it right or even try to fix the dang thing, or has offered any resolve to the matter. I have never in my life experienced customer service like this.

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Kawasaki Motors Corp USA Ordered two items from Kawasaki online on 26-March-2021

Ordered two items from Kawasaki online on 26-March-2021. On 30-March received an e-mail that the items have shipped however status remained unchanged at *** claimed they had not received the articles for shipment. After 4 calls to Kawasaki online order support on 02-Apr, 05-Apr, 06-Apr, I called customer support on *** as well. As of today, I am yet to receive an update on any of those calls. After a 5th call on 07-Apr, the items were re-shipped to me with a promise of 2 day delivery. I received them 12-Apr. The one item is incorrect and does not contain the hardware required for fitment. This morning I attempted to call Kawasaki online order support as well as their customer support lines with 40+ minute wait times. My query has again 'been sent to fulfilment' today and so I assume that by the time this is sorted out, a month would have gone by since my order. Kawasaki do not return phone calls, e-mails and do not provide correspondence as promised.

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Is Kawasaki Motors Corp USA Legit?

Kawasaki Motors Corp USA earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Kawasaki Motors Corp USA stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Kawasaki Motors Corp USA's reputation as a trustworthy leader in their field. Customers can rely on Kawasaki Motors Corp USA's services, assured they're dealing with a highly reputable and fully legitimate company.

By resolving 80% of 5 negative reviews, Kawasaki Motors Corp USA is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Kawasaki Motors Corp USA has claimed the domain name for kawasaki.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Kawasaki.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kawasaki.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Kawasaki Motors Corp USA as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Kawasaki Motors Corp USA have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Kawasaki Motors Corp USA and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Kawasaki.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Kawasaki.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Kawasaki Motors Corp USA.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Kawasaki Motors Corp USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Kawasaki Motors Corp USA I recently purchased a *** at a local dealership, the side by side broke down the first ride we went on

I recently purchased a *** at a local dealership, the side by side broke down the first ride we went on. Its so new we havent even made the first payment yet! We took it back to the dealer to be fixed, and it has been there over a month now- its still there while Im writing this! Kawasaki will not send the parts out to fix it, yet they are rolling all models off the assembly line daily to sell to other customers - with no means to fix any breakdowns. There are no parts! We even asked customer service to send parts off another unit, they wont do that. I have contacted customer service multiple times by phone (literally after waiting nearly an hour each time) and have emailed them. I have contacted the dealership multiple times who in turn tried to contact Kawasaki to no avail. To say I am upset is being very mild. We only had this KRX a week and 1/2 before it broke down. Now its sitting off to the side at the dealer-who says they have no parts to fix it with and cant get any. I just bought a brand new top to, its fading in the sun I gave $500 for, chewing through our warranty, and seems no one cares to make it right or even try to fix the dang thing, or has offered any resolve to the matter. I have never in my life experienced customer service like this.

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Kawasaki Motors Corp USA I went to K&B Mororsports Petaluma on 02/24 to look at two 2020 Kawasaki Mules 4x4 4010's

I went to K&B Mororsports Petaluma on 02/24 to look at two 2020 Kawasaki Mules 4x4 4010's. These two units came in that day and had no batteries installed. Both units looked like they just came out of a box and very clean. So my brother in law and I both agreed to buy both Mules. We had winches and tops installed on the Mules and they were to be ready the following week. On that same day we put a $500 deposit. We arrived on Friday 02/28 and paid the balance. Both Mules were ready and the extras were installed and the Mules were inspected. We picked the Mules up on Saturday and transported them to Mariposa, CA By the time we arrived in Mariposa it was getting late so they were just unloaded and put in the garage. The next day (Sunday 02/29) I pulled mine out of the garage and noticed the emergency brake would not go down all the way due to the boot not being tucked into the cover. Then i noticed a screw missing in the side of the cover. When i look at the hole where the screw went through you could not see nothing behind it so i pulled the cover away and there was nothing behind the cover. I felt the bar above to see if a bracket had broken off. The bar was smooth from the factory. At that time I had no idea there was a bracket missing. I called K&B Motorsports on Tuesday 03/03 and talk to Chad (salesmen) and he said the screw must have fallen out and would order me a new screw. I informed him to order the piece that goes behind the cover because there is nothing behind the cover to screw in to. When i got home I went to K&B Motorsports to see what was missing. That is when I discover it was a factory defect (bracket was never welded on from the factory). I asked many times how they could have missed this when they just put the battery in the other unit and then mine? This cover has to come off to put the battery in. If i was informed of this defect i would have not accept the Mule and I would have waited for a New Mule to arrive.

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About Kawasaki Motors Corp USA

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Kawasaki Motors Corp USA is a leading manufacturer and distributor of innovative, high-performance motorcycles, side-by-sides, and watercrafts. The company was originally founded in Japan in 1878 and has since grown to become a global powerhouse in the powersports industry.

Kawasaki Motors Corp USA prides itself on offering products that are built to last, with an unwavering commitment to quality and craftsmanship. Whether it's a sport bike designed for the track or a utility vehicle built for work and play, Kawasaki products are engineered to deliver exceptional performance, reliability, and durability.

In addition to its lineup of cutting-edge vehicles, Kawasaki Motors Corp USA also provides a comprehensive range of services, including financing, insurance, and extended warranty options. This ensures that customers are able to get behind the wheel of their dream machine with confidence, knowing that they are making a smart investment that will serve them well for years to come.

Beyond its commitment to producing exceptional products and services, Kawasaki Motors Corp USA is also dedicated to giving back to the community. The company actively supports a variety of charitable causes and initiatives, including the Boys and Girls Clubs of America, Breast Cancer Awareness Month, and the National Fallen Firefighters Foundation.

Overall, Kawasaki Motors Corp USA is an industry leader that is driving innovation and excellence in the powersports world. Whether you're an experienced rider or a newcomer to the world of motorcycles and watercrafts, you can trust Kawasaki to deliver a high-quality, thrilling, and unforgettable experience.

Overview of Kawasaki Motors Corp USA complaint handling

Kawasaki Motors Corp USA reviews first appeared on Complaints Board on Apr 21, 2023. The latest review I bought a 2021 Teryx4LE at the end of January was posted on Apr 29, 2023. The latest complaint I bought a 2021 Teryx4LE at the end of January was resolved on Apr 29, 2023. Kawasaki Motors Corp USA has an average consumer rating of 4 stars from 5 reviews. Kawasaki Motors Corp USA has resolved 4 complaints.
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  1. Kawasaki Motors Corp USA Contacts

  2. Kawasaki Motors Corp USA phone numbers
    +1 (866) 802-9381
    +1 (866) 802-9381
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  3. Kawasaki Motors Corp USA address
    PO Box 25252, Santa Ana, California, 92799-5252, United States
  4. Kawasaki Motors Corp USA social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Kawasaki Motors Corp USA Category
Kawasaki Motors Corp USA is ranked 5 among 81 companies in the Motorcycles and Scooters category

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