J&T Express
reviews and complaints

Parcel for [protected] has been delivered at the wrong address. Delivering staff also did not call the receiver before leave the parcel behind. My parcel should be arrived at house no. 19, lorong tenggiri 27, bandar seberang jaya, 13700 seberang perai, pulau pinang. but your staff leave it at no. 18 (I don't know where it is cause i only can check the parcel tracking by using j&t express tracking) Please make sure that your staff send at the right place. Please take responsibility ASAP.

please send my parcel exactly to my address

While I'm at work, delivery came thru J&T and received by my family members as paid 699 for order they think it's mine.
Unfortunately I didn't order this one. Try reaching out to J&T and tracing order.. it says it's from OLONGAPO while on the parcel it says parcel came from cavite? It's a scammed/fraud order. How am I supposed to return and refund sir/ma'am?

Last Sunday August 8, 2021, I was supposed to receive my parcel but it did not arrive. As this already happened in the past, I did not go to the office which I did last time and waited for tomorrow instead. Today August 9, a different delivery personnel was assigned and I sent him a text message what time he could possibly arrive in our house because I am truly excited of my purchase which is a gift for my mom. And I already told her about it. Unfortunately, at 5:19 pm which is already a regular office's closing time, I sent another message to the assigned rider why my parcel cannot be delivered again. I told him to reply so that I could decide if I could still pick it up because it was already 5:20pm. I still did not get any reply. Hours later or at 7:47 pm, the rider assigned replied to me and just simply said that my parcel in now on "RTS". I WAS LIVID because he did not even attempt to call nor reply to my txt messages when I clearly reached out to him. This rider is the usual rider assigned to our house. He knows that I AM ALWAYS AT HOME in all those past deliveries. Today, he marked DELIVERY UNSUCCESSFUL with the reason that CUSTOMER NOT AROUND, when clearly I am at home as I am working from home as a freelance writer. It is impossible that I would miss any delivery due for me. I am very disappointed.

On 3/8/2021, my parcel has arrived at J&t LDC Klang Jaya 603. The next day, they stated that my parcel is on hold. They have been holding my parcel for a week now. The parcel they are holding is important and urgent to me. I have called the office but no one answering. I called the customer service but they couldn't help much but to report. After reported the issue, there's still no action taken by j&t. They said to wait for another 2 days, but it has been 3 days and still no sign of movement or attempt done. The expected delivery attempt should be made on 8/8/2021.

I have submitted my report to MCMC Complaint Portal (Complaint ID: [protected]-J&T)

Parcel bernilai RM150 gagal dijejak selepas di pos menggunakan servis kurier Jnt pada 15/7/2021. Aduan lisan telah dilakukan di Pejabat Pos Jnt Cawangan Bangi (SGR030) tetapi tiada tindakan lanjut diambil. Refund bernilai RM6.20 untuk servis pengeposan hanya dapat daripada pihak Myparcelasia tetapi tidak dari pihak jnt. Kerugian dianggarkan mencecah RM100-150 kerana saya terpaksa membuat penghantaran semula kepada pelanggan saya demi menjaga nama baik syarikat.

All information on the parcel was correct, and yet J&T delivered it to the wrong address. I have checked the proof of delivery and it showed a picture of the parcel on the floor of someone else's doorstep. Apparently the delivery man did not verify the identity of the recipient and just left the parcel there.

That is not the only issue. I have attempted to contact their so-called 24-hour hotline, and no one picked up. I have tried to email them, but my email got bounced back saying that the recipient's mailbox is full. There is no live chat agent service. Now there is literally no way to reach their customer service.

Dear J&T Express,

I used to be your loyalty customer since years ago, until 29/7/2021 change my perspective from your servicing. You prided your company in delivering the best service to your customer who trust in you.
Yet your customer service had disappointing me and broke the trust with your service.

I am writting to you today to complaint about a bad experience I had.
13/7/2021 I'm using your service as usual by shipping 35.93kg parcel from Penang to KL.
Your service used to be arrive within 3-7 working days.
Unfortunately, 22/7/2021 I called to customer service and found that my parcel was lost in your warehouse.
I provided all the detail to customer service yet it failed to find my parcel.

I was told by customer service that I'm only able to get RM300 compensation for my loss parcel. My total items value is RM571.40.

I asked that my shipping fee refund that paid off to J&T express with amount of RM82.00. Your customer service representative told me that it is not store policy to refund the shipping fee.
My parcel already loss and I get the lower value.
Therefore, I expect J&T suppose to refund the shipping fee by your responsibility.

Thanks.

Beli barang 100pcs tapi dapat 90pcs je..makanan kot..mmg xamanah ek staff jnt ni..

Greetings!

My parcel no updates already 4 days. No updates since 5th August 2021!

I need to track my parcel and why do you keep my parcel for so long?

Kindly update me and reply me at [protected]@gmail.com

Previously I ordered from J&T and it took nearly 3 weeks for my parcel to arrive. Do I have to wait 3 damn weeks for my parcel? Then it finally arrived and I had hope that maybe they are just facing temporary issues so i began to trust their service again. Now when I ordered an item that I need urgently the same problem is happening again . I ordered an item on 7/08 and it is showing the same problem as before the item is in transit. And it is showing that a delivery attempt will be made on 21/08? so I have to wait 2 damn weeks again? I need the item urgently. I dont even mind self collecting the item but even to arrange a self collect and burn the money i paid for delivery i cant reach their call as it is always busy, busy doing nothing?. Terrible customer service. I will never purchase anything from shopee anymore and will never use J&T anymore. All my purchases will be on lazada as they do not have this silly issue. I will also never recommend shopee or J&T to anyone I know

[protected] is my tracking number. This parcel taking so long to delivered. Please send my parcel ASAP.

May delivery po ako thru j&t. wall decor from bislig wall decor. Dumating ngayon aug 9, 2021 COD. Nong chenick ko na yung products, may mga dents at damage po sya. I contact my seller, at sabi mag file ako ng complaint for refund. Hindi dw kasi sila pwedi mag file. receiver lang pwedi. will you please have this reponsive action? Thank you.

here is my contact number [protected]

Stephanie Bade

Barang yang di order dari shopee tak dapat2 Dari 23 julai 2021 dah Ada di J&T EXPRESS KLANG JAYA tapi sampai Sekarang 9 OGOS 2021 masih tak dapat2...call berkali2 ta kDa sesiapa yang jawab ..nak ambil sendiri tak di benarkan ..barang yang perlu di hantar AL QURAN ..selagi barang tu tak di hantar selagi tu alquran tersebut terletak di merata rata tempat dan pasti di tindih ..itu al quran ..Perlu ada adab untuk menjaga nya .. dah 3 kali telepon hotline J&T dan report telah dibuat namun tiada tindakan di ambil ..
TRACKING NUMBER [protected]
Barang di KLANG JAYA penghantaran pun di kawasan KELANG, TAMAN SELATAN Satu daerah namun tak dapat ..

Kenapa barang tak sampai kat penerima ye... Dri 16/7 brang stuck kat center pjs gateway klang... Tolongla hntr lah barang dengan cepat

Pls la send my parcel, this item is urgent. I bought book for study purpose. Until when u want to keep my parcel. Not 1, its 2 parcel stuck almost 2 week! Pls expedite!

Tracking no :

[protected]
[protected]

[protected] - my parcel have been delayed nearly 3-4 days. How does your staff or services to customers? This is so dumb and unsatisfying services. Very sucks!

[protected] - my another parcel. Also being mistreat by unproductive and bad services of your staff. From kuala lumpur suddenly can be appeared in pendang (kedah) while im at nilai.

[censored] la omg how did all of your staff works? You didnt check on them or what? [censored] services.
Services sucks! Bad! Late! Unproductive! Even I made a live chat with your workers also nothing were changing. Dmn [censored]

J&T Express — parcel stuck [protected] lama sangat at warehouse
I wait too Long for my parcel, just now seller form shopee advice me to make a call ask the warehouse I called but they did not answer..my parcel arrive there at 31/7 and until now 8/8 the tracking only show in transit..really dissapointed with J&T AIR KOTA KINABALU 501 service always like this.. Tp barang selepas tu boleh pla sampai dulu.. Penat wei balik2 nk kol korang.. Always call ended.. this all working under shopee progress, if I can choose what type courier service I want, I will not choose J&T service. Thank you

why your company delivery my parcel to wrong address, my adress was at jabatan kecemasan dan trauma hospital sultanah aminah johor bahru 80100 but they send my parcel at hospital kota tinggi
my tracking number is MY214749388601Q

I Need most of the items to be despatched out as its more than a month
and person incharge is not even responding to any calls or messagees PURPOSELY. Is this kind of staff you keep for work