Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
JetBlue Airways Logo

JetBlue Airways

JetBlue Airways Corporation

6322 S 3000 E Ste G20
Salt Lake City
United States - 84121
Customer Care
1 800 538 2583 0 1
1 801 365 2440 0 0
Go to JetBlue Airways:    Twitter  Facebook      

JetBlue Airways Complaints & Reviews

Jet Blue - Flight cancellations

Posted: 2015-11-05 by    Reviewer60771
Complaint Rating:  0 % with 0 votes
Last Wednesday, October 28, my flight was cancelled 8 hours before the flight was scheduled to take off at 8:30p from JFK to JAX. I was given a seat on a flight the next day with no offer to be rerouted to another city, or even take an earlier flight. By the time I was able to contact a member...

JetBlue Airways - Careless Customer Service

Posted: 2015-10-06 by    hazeleyes152
Complaint Rating:  0 % with 0 votes
On August 2014 I booked a flight for myself and my autistic Child from New York to Tampa we were very excited to fly out and visit the family in Florida. We arrived to the airport two hours early we got on the line to check our bags the lines were extremely long and it was taking so long to...

JetBlue Airways - Florida, Orlando - Ck In process time

Posted: 2015-09-09 by    Reviewer34818
Complaint Rating:  0 % with 0 votes
Got to the airport one hour and a half early waited in line 20 min. when I got to the counter I was told that the flight was closed out and either I had to pay $50.00 to take the next flight or wait until next day and pay the difference in ticket price and the fee to make the change. My flight...

Jet Blue Airline - Flight being delay

Posted: 2015-09-07 by    Reviewer21395
Complaint Rating:  0 % with 0 votes
My Husband and i had a flight out of LGA airport on September 3, 2015 at 9:30am got to the airport at 7am was told that our flight was canceled, and their were no more flight leaving until 9pm that night, my husband just had spinal surgery couple months back needed a wheel chair to get around,...

JetBlue Airlines - Rude and careless cabin crew

Posted: 2015-08-28 by    0000072015
Complaint Rating:  0 % with 0 votes
It was the worst flight I have ever had before. I was shocked, how the crew treated other passengers and me as well. I asked to bring water, because I felt nervous and wanted to drink, but the cabin crew refused and told to wait, but she told me in very sharp and rude voice. Ok, I waited, but...

Jet Blue - Faulty Website

Posted: 2015-04-27 by    BletJue
Complaint Rating:  0 % with 0 votes
Poor JetBlue is living in the stone age. To make a simple itinerary change requires a phone line and plenty of time to wait on hold (after working all day and a night shift). It's costing me $75 to make simple change, and would cost another $75 to cancel. So for a total of $150 in fees...

JetBlue - New York, Long Island City - Failure to issue refund

Posted: 2015-02-07 by    2015 Jon
Complaint Rating:  100 % with 1 votes
On 1/25/15 due to winter storm Juno I had to purchase two new tickets to avoid a weather cancellation. I changed the flight from 1/27/15 to 1/26/15 from JFK to Long Beach, CA. For two people this cost me $1409.76.

jetBlue’s web page on 1/25/15 stated: Due to Winter Storm...

Jet Blue - New York, New York - Incorrect information

Posted: 2014-08-27 by    L76
Complaint Rating:  0 % with 0 votes
I'd like to express how extremely upset I am with my experience flying JetBlue Airways. My fiancé and myself came to Las Vegas for my sisters wedding. I was the maid of honor! Well after the pilot mislead us to the wrong baggage claim, the bridal party left us behind and we missed...

Jet Blue Airlines - On flight incident with a elderly man touching my 17 year old daughter

Posted: 2014-06-25 by    PamelaCorrea
Complaint Rating:  0 % with 0 votes
My 17 year old daughter was flying to New York with her best friend who is 18 on June 16th leaving Long Beach Airport. Flying with Jet Blue at 8:54 p.m. Arriving in New York at 5:10 a.m. During this time while they were flying. My 17 year old daughter was sitting next to an elderly gentlemen...

Jet Blue - Sold my ticket, after i bought

Posted: 2014-05-04 by    nancy martinez
Complaint Rating:  0 % with 0 votes
I bought a ticket for my mother ( Zenaida Hilario De Bonilla ) 72 years old female, Tuesday 04/29/2014 to fly from Orlando, FL. to Newark, NJ.. fly # 324, confirmation JJLPIU, that will leave Orlando, FL. at 1325 and arrive Newark, NJ. at 1613, on 05/03/2014. We arrived Orlando airport around...

Jet Blue - Missing Jet Blue Points

Posted: 2013-08-23 by    Kristin D.
Complaint Rating:  0 % with 0 votes
I requested missing JetBlue points 2 weeks after flying. I flew with my husband and accidentally put his ticket number in when claiming my points. After looking into this after their 90 day claim policy has passed I found it my claim was rejected for my error. They didn't bother to contact...

JetBlue - Missing Luggage

Posted: 2013-07-24 by    Jerobsoto
Complaint Rating:  0 % with 0 votes
Let me set the scenario for you. There were 7 travelers total. The flight from Raleigh to Puerto Rico cost them $150 each. Everything to Puerto Rico was wonderful and there were no problems.
Coming home was different. Each traveler paid $170.00 for their airline tickets. Five of them...

JetBlue - New York, Yonkers - Allianz travel insurance

Posted: 2013-06-15 by    foolmeonceliars
Complaint Rating:  0 % with 1 votes
DON'T get fooled, when JetBlue offers you this insurance, that covers nothing...they mislead you into thinking that the insurance is good if you need to cancel for any reason. Not a DEATH, OR a PROVEN MEDICAL emergency.. its a scammmmmmmm

Cancellation coverage refunds prepaid,...

Jet Blue to Florida for Cruises - Cancel flights, leave you stranded

Posted: 2013-02-04 by    NJ Busiiness
Complaint Rating:  0 % with 0 votes
We wanted to fly from Newark to Orlando Florida a day in advance of our Cruise to be sure we wouldn't miss our cruise. Jet Blue cancelled our flight claiming it was "weather related" yet United Airlines was able to fly out right before AND after our scheduled JEt Blue flight from Newark...

JetBlue - California, Long Beach - Lost Baggage

Posted: 2012-10-13 by    mhoene
Complaint Rating:  100 % with 1 votes
I flew this summer on JetBlue (first time) on a DIRECT flight from Long Beach to JFK. I was told to check my bag as the flight would be full. I said is it going to be safe? The agent said yes--especially as you are on a direct flight and you have arrived well before the baggage deadline. So...

Jet Blue Airlines - California, San Francisco - Delay & subsequent cancelled connecting flight

Posted: 2012-07-11 by    1negotiator
Complaint Rating:  0 % with 0 votes
Re: Jet Blue Flight #644 San Francisco to JFK connecting to Flight #22 JFK to Syracuse
Date: Friday June 22, 2012

Upon arriving and checking in at the SFO Airport I was told that the outbound [1st of 2 flights] had been delayed. Not a problem unless the connecting flight...

Jetblue Airways Corporation - Utah - The travel package price

Posted: 2012-07-03 by    Yanick
Complaint Rating:  0 % with 0 votes
JetBlue Getaways was paid full price for the vacation package for 4 adults but fulfilled our stay in the resort for 2 adults. Vacation was spoiled. JetBlue Getaways was paid by myself full price for the vacation package for 4 people, 2 seniors and 2 teenagers 13 years old, but fulfilled our...

JetBlue - Bait & Switch

Posted: 2012-06-09 by    Patience45
Complaint Rating:  0 % with 0 votes
I attempted to book a round trip from Boston to Las Vegas. After going through everything through seat selection (and upgrading to "Even More Legroom"), I pressed "Continue" and was bounced from the site. Hit back button and attempted to re-book and fare increased on return flight. Called to...

JetBlue - Florida - Flight Change

Posted: 2012-05-30 by    cerretan
Complaint Rating:  0 % with 0 votes
I went to fly from Orlando to Washington/Dulles airport today. When I got to the airport and went to check in, I was notified that the flight had been changed, and would be leaving 3 hours later. I was upset, as I could have been in bed for 3 more hours but more importantly, I had people meeting...

JetBlue - TrueBlue Policy

Posted: 2012-03-15 by    Lab1
Complaint Rating:  0 % with 0 votes
My wife and I just booked flights on JetBlue. When I thereafter checked on the number of points that the flights added to my JetBlue account, the JetBlue website said that my points (which were significant) had expired five days earlier. I called JetBlue and was told by Julie (ID Number 23060)...

Share with Others

Contact Us


Tricks of the Trade: Contractors
Tricks of the Trade: Contractors
more videos More Videos
RSS Feed

Reply to