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JetBlue Airways Customer Care Service

JetBlue Airways Corporation

6322 S 3000 E Ste G20
Salt Lake City
United States - 84121

Customer Support Phone Numbers

1 800 538 2583 4 6
1 801 365 2440 0 0
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JetBlue Airways Complaints & Reviews

JetBlue Airlines / Ticket process and changes

Louis Fasolino on 2016-04-06
Had to change a flight from Fort Lauderdale Florida to Buffalo NY on 3/31/16, with Jet Blue Airline -flight # 2466. This flight was purchase with points from my Jet Blue Account. Jet Blue charged me $270 to return my points, they mistakenly charged me twice for the two tickets purchased...

JetBlue Airways / No working restrooms

jj102511 on 2016-03-31
I recently flew on JetBlue from Boston to Ft. Lauderdale Fl, at least a 3 hour flight, without any working restrooms. They told us prior to boarding that they were broken, but decided to continue with the flight anyway. When we finally reached Fl. then they decided to take the plane out of...

JetBlue Airways - Massachusetts, Boston / Crew Behavior

Martin1955 on 2016-02-28
On 2/25/2016, Flight 722, WPB to Boston. Unlike many on the flight I paid to have our bags checked. Upon boarding I went to put my briefcase in the overhead and was told by a Flight Attendant that I could not. I explained I already had winter coats under my seat. She became loud, I asked to...

JetBlue Airways - New York, Long Island City / Customer service/booking

Jon Glickman on 2016-02-27
I was on the phone with jet blue for one hour and 30 minutes. I was given the run around and a bait and switch. After being "quoted" a price for 3 round trip tickets and an exact amount of miles needed for a 4th ticket, I paid for the 3 tickets. The price was approximately $1, 200...

Jet Blue / TrueBlue frequent flyer program

Soona W on 2016-01-29
I signed-up for this program many years ago. I clearly remember the literature stating that I would NEVER lose my points. However, when they switched to a new point system, they took away ALL my points. I've contacted them so many times over the past few years, I'm BLUE in the face. I'm...

JetBlue Airways / I am done with this airline!

Phill on 2015-12-04
I am not even sure where to start. Well, the problem was that they changed my name and because of that I was kicked off the plain. I used PayPal to buy a ticket and I'm sure that I filled in everything right! When I got to the airport I gave my passport and told that there should be a...

Jet Blue / Flight cancellations

Reviewer60771 on 2015-11-05
Last Wednesday, October 28, my flight was cancelled 8 hours before the flight was scheduled to take off at 8:30p from JFK to JAX. I was given a seat on a flight the next day with no offer to be rerouted to another city, or even take an earlier flight. By the time I was able to contact a...

JetBlue Airways / Careless Customer Service

hazeleyes152 on 2015-10-06
On August 2014 I booked a flight for myself and my autistic Child from New York to Tampa we were very excited to fly out and visit the family in Florida. We arrived to the airport two hours early we got on the line to check our bags the lines were extremely long and it was taking so long...

JetBlue Airways - Florida, Orlando / Ck In process time

Reviewer34818 on 2015-09-09
Got to the airport one hour and a half early waited in line 20 min. when I got to the counter I was told that the flight was closed out and either I had to pay $50.00 to take the next flight or wait until next day and pay the difference in ticket price and the fee to make the change. My...

Jet Blue Airline / Flight being delay

Reviewer21395 on 2015-09-07
My Husband and i had a flight out of LGA airport on September 3, 2015 at 9:30am got to the airport at 7am was told that our flight was canceled, and their were no more flight leaving until 9pm that night, my husband just had spinal surgery couple months back needed a wheel chair to get...

JetBlue Airlines / Rude and careless cabin crew

0000072015 on 2015-08-28
It was the worst flight I have ever had before. I was shocked, how the crew treated other passengers and me as well. I asked to bring water, because I felt nervous and wanted to drink, but the cabin crew refused and told to wait, but she told me in very sharp and rude voice. Ok, I waited...

Jet Blue / Faulty Website

BletJue on 2015-04-27
Poor JetBlue is living in the stone age. To make a simple itinerary change requires a phone line and plenty of time to wait on hold (after working all day and a night shift). It's costing me $75 to make simple change, and would cost another $75 to cancel. So for a total of $150 in...

JetBlue - New York, Long Island City / Failure to issue refund

2015 Jon on 2015-02-07
On 1/25/15 due to winter storm Juno I had to purchase two new tickets to avoid a weather cancellation. I changed the flight from 1/27/15 to 1/26/15 from JFK to Long Beach, CA. For two people this cost me $1409.76. jetBlue’s web page on 1/25/15 stated: Due to Winter Storm Juno we will...

Jet Blue - New York, New York / Incorrect information

L76 on 2014-08-27
I'd like to express how extremely upset I am with my experience flying JetBlue Airways. My fiancé and myself came to Las Vegas for my sisters wedding. I was the maid of honor! Well after the pilot mislead us to the wrong baggage claim, the bridal party left us behind and we...

Jet Blue Airlines / On flight incident with a elderly man touching my 17 year old daughter

PamelaCorrea on 2014-06-25
My 17 year old daughter was flying to New York with her best friend who is 18 on June 16th leaving Long Beach Airport. Flying with Jet Blue at 8:54 p.m. Arriving in New York at 5:10 a.m. During this time while they were flying. My 17 year old daughter was sitting next to an elderly...

Jet Blue / Sold my ticket, after i bought

nancy martinez on 2014-05-04
I bought a ticket for my mother ( Zenaida Hilario De Bonilla ) 72 years old female, Tuesday 04/29/2014 to fly from Orlando, FL. to Newark, NJ.. fly # 324, confirmation JJLPIU, that will leave Orlando, FL. at 1325 and arrive Newark, NJ. at 1613, on 05/03/2014. We arrived Orlando airport...

Jet Blue / Missing Jet Blue Points

Kristin D. on 2013-08-23
I requested missing JetBlue points 2 weeks after flying. I flew with my husband and accidentally put his ticket number in when claiming my points. After looking into this after their 90 day claim policy has passed I found it my claim was rejected for my error. They didn't bother to...

JetBlue / Missing Luggage

Jerobsoto on 2013-07-24
Let me set the scenario for you. There were 7 travelers total. The flight from Raleigh to Puerto Rico cost them $150 each. Everything to Puerto Rico was wonderful and there were no problems. Coming home was different. Each traveler paid $170.00 for their airline tickets. Five of them are...

JetBlue - New York, Yonkers / Allianz travel insurance

foolmeonceliars on 2013-06-15
DON'T get fooled, when JetBlue offers you this insurance, that covers nothing...they mislead you into thinking that the insurance is good if you need to cancel for any reason. Not a DEATH, OR a PROVEN MEDICAL emergency.. its a scammmmmmmm Cancellation coverage refunds prepaid...

Jet Blue to Florida for Cruises / Cancel flights, leave you stranded

NJ Busiiness on 2013-02-04
We wanted to fly from Newark to Orlando Florida a day in advance of our Cruise to be sure we wouldn't miss our cruise. Jet Blue cancelled our flight claiming it was "weather related" yet United Airlines was able to fly out right before AND after our scheduled JEt Blue flight from...

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