JetBlue Airways review: Travel bank credits

I had Travel Bank Credits expiring in September and booked two flights.

I had a bunch of health issues over the summer that are still ongoing, I purchased and paid extra for BLUE in case I needed to cancel.

I cancelled with the intent to book a flight elsewhere later in 2024 due to health issues.

Upon cancelling they said I would be refunded to Travel Bank and asked if I still wanted to cancel.

I agreed to cancel - being I was being issued the credit. I received two emails saying I was being refunded and credited.

When I checked my account I was not refunded and the amount was $516.62

I contacted customer service who said my credits expired. I explained I purchased tickets before the expiration and paid extra for BLUE

and that I was not informed this when I cancelled.

I was told I would be refunded

All the customer service person could tell me is I got an email in September. I only received an email saying my points were to expire not that I can't get a refund on new tickets.

And when I cancelled why would they tell me I was being refunded!

Now they want to tell me I lost over $500 what a scam

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