JetBlue Airways review: Abandonment of passengers flight b6 604 september 8/9, 2023

Subject: Concerns Regarding JetBlue Flight B6604 on September 8/9th

I am writing to address the issues I encountered during my travel experience on JetBlue Flight B6604 on September 9th from YVR to JFK with a connection to POP. I wish to provide a detailed account of the circumstances for your review:

1. The original departure of Flight B6604 was scheduled for September 8th at 11:30 AM. Unfortunately, this flight experienced a series of continuous delays, extending the waiting period by a total of 24 hours.

2. On September 9th, upon arriving at the airport, passengers who had been present since September 7/8th were informed that they would need to undergo check-in procedures after of the September 9th passengers and are not a priority.

3. Further complicating matters, it was communicated to us that the pilot and crew had called in sick, leaving uncertainty about the flight's operational status.

4. Subsequently, passengers were required to endure an extended delay, ultimately receiving the distressing news close to midnight that both flights were being canceled. We were left with the responsibility of making our own arrangements to reach our intended destination.

5. Regrettably, no concrete resolution or assistance was offered to alleviate the inconvenience and uncertainty we faced throughout this ordeal.

Furthermore, I attempted to reach out via the email address provided for communication (https://jetbluevoc.co1.qualtrics.com/jfe/form/SV6gQoaNYRuOSY08l), but it appears that the provided email address is not functional, as I encountered difficulties accessing it.

I trust that this comprehensive account of the situation will enable your team to better understand the challenges we encountered. I am eager to discuss this matter further and explore potential solutions to ensure a more satisfactory travel experience in the future.

Thank you for your attention to this matter.

Sincerely,

Vaishali Wells