Japan Tobacco International [JTI]’s earns a 2.5-star rating from 108 reviews, showing that the majority of tobacco consumers are somewhat satisfied with products.
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Mahmoud Mubarak Elhadi Mubarak <[protected]@gmail.com>
Happiness / JTI Factory Company headquarters
good greeting,,,
Subject/parameter
I ask you to kindly give us our weekly quotas immediately after your administration in Sudan. Note that your agents contacted us with Mr. Muhammad Ali Al-Yusr, Al-Smail Khaled Makkawi, and Mr. Ahmed Emil, and we did not receive a response. You are a recognized company, Walcom... I hope that our issue will be dealt with in a decisive manner equal to what they were trained to do. Our country is facing a war crisis and we have lost a lot of talent to deposit money if we agree to approve it for us... knowing that we have steps in our balances...
1. Muhammad Mubarak Al-Hadi Ahmed W201095
2. Mustafa Mubarak Al-Hadi Ahmed W201404
3. Ahmed Mubarak Al-Hadi Ahmed W201474
4. Mahmoud Mubarak Al-Hadi Ahmed W201472
Thank you very much
Introduction: Mahmoud Mubarak Al-Hadi Ahmed
Tel: [protected]
[protected]
+[protected]
+[protected]
Company officials in Sudan. Muhammad Ali Al-Yaseer / General Manager. Khaled Makkawi / Director of Procurement and Distribution / Ahmed Ismail, Director of Marketing and Sales. I just want the company to give me some of its basic product, and this is our right.We worked hard and worked hard to obtain these agencies. I hope for seriousness and resolution of the issue from your distinguished administration, which is always with the youth and the truth. Thank you.
Welcome to the Japanese Tobacco Company. I am Mahmoud, the company’s agent in Sudan. I want to file a complaint against the manager/Mohamed Ali Al-Yaseer and the distribution manager/Ahmed Ismail. Because I found nothing but neglect and injustice from them and their failure to respond to me and respond to all my conversations and communications. I do not know the reason for this. Not giving me goods. The company did not give me your product in Sudan in full, even though they promised me to solve the problem and get the product. They only give to certain people because they give them a percentage of the sales. You are a global and respectable company that always stands with what is right and the customer. All I care about is getting the product. I only want that. But why do they only give to whomever they want? I am wronged and I hope you get my right to your products. We are four brothers and they did not give to any of them. My eldest brother has been an agent for the company for seventeen years, and those who are taking now have not exceeded eight or ten years.I have worked very hard to get this share for ten years. I have been going to the company and meeting with the managers. I have not completed my third year, and after that, they do not give me your product. I am in your hands, managers of the Japanese Tobacco Company. You have all my respect. Thank you.Finally, he tells me that you can complain to the company anytime you want, I don't care
Please ask your distinguished management to stand by me and help me. Thank you
Mahmoud Mubarak Elhadi Mubarak <[protected]@gmail.com>
Welcome to the Japanese Tobacco Company. The distinguished company. I am an agent for the company in Sudan. The company does not distribute goods to me. I am old with the company. Please contact the management in Sudan. Thank you.
Recommendation: Always stand with the aspirations of youth
Japan Tobacco International [JTI] Complaints 106
The company does not give me the baranji product
Hello. I am a client of the company in Sudan. Since the outbreak of war, the company has moved to the city of Port Sudan. The company has not distributed any goods to us. For a year and two months, she has not responded or even asked about us. I do not know why. We have never been negligent in the company’s rights. We are four brothers and we have no work...
Read full review of Japan Tobacco International [JTI]Bringe
Hello. I have sent many complaints to the company and have not received any response. For more than a year and two months I have been sending them. All departments have not responded to any complaint. They only tell me that it should be sent to the Sudan administration, and they will not accuse anyone who calls or sends to it. No. The general manager or...
Read full review of Japan Tobacco International [JTI]I do not receive the company's products, Sudan branch, and the managers do not respond to my calls
Happiness / JTI Factory Company headquarters good greeting,,, Subject/parameter I ask you to kindly give us our weekly quotas immediately after your administration in Sudan. Note that your agents contacted us with Mr. Muhammad Ali Al-Yusr, Al-Smail Khaled Makkawi, and Mr. Ahmed Emil, and we did not receive a response. You are a recognized company...
Read full review of Japan Tobacco International [JTI]Is Japan Tobacco International [JTI] Legit?
Japan Tobacco International [JTI] earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Japan Tobacco International [JTI]. The company provides a physical address, 31 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Japan Tobacco International [JTI] has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Jt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Jt.com you are considering visiting, which is associated with Japan Tobacco International [JTI], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Japan Tobacco International [JTI]'s service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 36% of 2 complaints were resolved.
- Jt.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The jt.com may offer a niche product or service that is only of interest to a smaller audience.
- Japan Tobacco International [JTI] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Your product is Al-Baranji in Sudan. The company does not give me goods
Welcome to the Japanese Tobacco and Cigarette Company. Always a distinguished company I am Mahmoud Mubarak, and I have sent to the company a lot in your company, the Sudan branch. Until now, the managers in the company do not respond to me, nor do I even find important information from them. A month ago, the manager was telling me that the company only gives twenty clients, and when I sent to him again, he told me that he was busy, and he was replying to me. Five hundred customers. Why this discrepancy? We are in very difficult circumstances and I am very tired to be a customer of the company, me and my brothers. We are four brothers. We have a share with you, and my brother has more than seventeen years with you. I want your esteemed company to help me obtain your basic product, which is Al-Baranji. And I have hope. Thank you for what happened to us in this war and as compensation for the previous period. Thank you +[protected]
Claimed loss: I have no loss. I want goods from the company. I sent you a lot to no avail
Desired outcome: The company should only give me your basic product in Sudan
Confidential Information Hidden: This section contains confidential information visible to verified Japan Tobacco International [JTI] representatives only. If you are affiliated with Japan Tobacco International [JTI], please claim your business to access these details.
Frome Sudan
Please pay attention to my complaint
+[protected]
.This is my contact number in Sudan
Bringe
Welcome to the Japanese Tobacco and Cigarette Company. Always a distinguished company I am Mustafa Mubarak, and I have sent to the company a lot in your company, the Sudan branch. Until now, the managers in the company do not respond to me, nor do I even find important information from them. A month ago, the manager was telling me that the company only...
Read full review of Japan Tobacco International [JTI]Sterling essential tobacco
Hi I'm looking to find out how I make a complaint about a packet of sterling essential tobacco I purchased.
I puchased a packet today from my local co op store, I usually smoke the normal sterling tobacco and have done for years, not the sterling essential. After purchasing a packet of sterling essential today I got home to open it and find it tastes nothing like the normal sterling tobacco I usually buy, it seems very dry and tastes like a complete different brand and not very nice tasting. After checking online it says the sterling essential should be the same tobacco as the normal sterling I buy just without the rizla papers.
This is definitely not the same tobacco and I would like to raise a complaint about this as I pay alot of money to expect to get what I'm paying for. Let me know what further information you need and any photographs etc.
Regards
Sean Costa
Mobile [protected]
Desired outcome: Replacement tobacco or reimbursement
This complaint has been resolved automatically due to user's inactivity.
You have solved people's problems. Why don't you solve my problem? I have been sending here for more than four months and have not received a response.
Sterling 50g rolling tobacco.
I have used your rolling tobacco for over 5 years and have never had a problem.Yesterday 30th of March i brought my usual 50g of rolling tobacco from MRH Ashby de la Zouch UK petrol station.When i got home i opened the packet and found the tobacco totally dry and un smokable.You seemed to have changed the packadging,there is no seal to keep the tobacco moist,no papers either,not impressed.I took the tobacco back to MRH in ashby and they refused to give me my money back as i had opened the packet!?.How else would i find out the tobacco is un smokable?
What do i do? you do have major problems with the packadging on the 50g bags,the 30g bags are still the same.will you give me a refund or do i have to get onto trading standards?
Regards Ian Scattergood
GINN STABLES
LOWER MOOR ROAD
COLEORTON
LE67 8FL
Tel [protected]
Desired outcome: A replacement product or refund?
This complaint has been resolved automatically due to user's inactivity.
Winston Blue
I have been smoking Winston blue for the last 7years as it pleasant sigarette to smoke. The carton of cigaretts I have bought last, have multiple defects to it. I understand that it is not possible to get everything perfect but the last pack that i have had opened had 8 defective sigarettes that the filter either falls off when smoking or the filter falls off even before the cigarette is lit. The price of Winston is increasing but the quality decreasing. Please assit
Desired outcome: Please increase quality inspection. It is expensive to throw away a product that is not usable but have to pay top Rand for it
This complaint has been resolved automatically due to user's inactivity.
Amber Leaf 30 gram pouches of new tobacco
Hi,
I've recently bought a few new pouches of amber leaf tobacco from Tescos supermarket, Redding Road, Brightons, Falkirk. The last few 30g pouches have been substandard as your product has been dry, unsmokeable and turns to dry dusty tobacco absolutely unfit for human consumption. As this product is not very cheap to purchase I feel like I have been buying a substandard product from you also I would like some information about this and a full refund for the 3 x 30 gram pouches I've paid nearly £20per pouch, as you can appreciate this isn't a cheap product to buy, also substandard and does not meet the British standards for retail.
Can you please let me know how to get this issue resolved,
Regards,
Mr William Hart,
Email responses to [protected]@gmail.com or call me on
[protected],
Wullie.
Desired outcome: Refund
Thank you for your feedback, if you are not completely satisfied with your product please email our Consumer Services team consumer@jti.com quoting reference GB-[protected]
Amber leaf 30mg rolling papers
My complaint refers to the rolling papers supplied with the tobacco. I understand the need to cut costs, but reducing/ or changing the quality of the rolling paper glue is making it near impossible to roll cigarettes, the glue is neat non existent, and one licked, there is no adhesion and the they just fall apart. This has been atleast the last 5 packs I've bought. I am now having to buy these separately, and yours just go straight in the bin.
Desired outcome: Return to your usual method or increase the layer of adhesive? Perhaps a different product may be more effective.
The complaint has been investigated and resolved to the customer's satisfaction.
Sterlin tobacco
After ive been smoking sterling for a while i know what to expect,so when i get a 50g pouch i dont expect around half of the pouch to be dust fine dust,un smokable,the end falls off il send photos aswell thanking you this was bought on the thursday the 16 june at the one stop store on lindle rd
Desired outcome: Send me a better quality tobacco
I bought a 30g pouch o holbon yellow
As soon as opened pack I thought to myself it looked and felt dry I rolled a cigarette tried it it's so dry it is unsmokeable .I returned to place of purchase explained and they informed me there Is nothing I can do as I have to complain to yourself I now have to wait for another 5 days before I have money to purchase another pack many thanks
Desired outcome: Would like pouch replaced
Amber Leaf Rolling Tobacco
17.06.2022
My aunty recently returned from holiday, bringing us back two boxes of 5 x 50g amber leaf rolling tobacco.
She bought them in an American airport duty free a week ago. She paid £130 for the two boxes.
When I opened the first packet I found the tobacco to be completely dried out not usable. I opened a second pack and found the same thing. I haven’t opened them all as the all sound crunchy and unusable.
Both boxes have the same issue.
I have attached some photo evidence.
Desired outcome: A refund or replacement
The complaint has been investigated and resolved to the customer's satisfaction.
Amber Leaf 30g pouch
Hi,
I bought a pouch of Amber Leaf on Tuesday the 12th of May 2022 and was smoking away fine until I got near the end of the pouch and found three hard brown lumps that I can only describe as looking like hard lumps on manure in my pouch. I have been smoking your product for years and has always given the benefit of the doubt for any issues I have come across but I am absolutely disgusted with what I found in my pouch.
I can provide any information/photos you require to solve this issue and reimburse me for this disgusting issue present.
This was not a lump of tobacco but something else for sure.
Desired outcome: As a long time user of this product I would like to be reimbursed with complementary tobacco.
The complaint has been investigated and resolved to the customer's satisfaction.
Sterling tobacco
I have always smoked your sterling loose tobacco. Today 9th of April 2022.I purchased a packet and all I can say is that there was more wooden type bits it than tobacco.Which you can't smoke.The price of a pouch is constantly rising and when I have to waste a 1/3 of a pouch because it's not fit for purpose. I bought the tobacco in my local premier shop so I would expect that they purchased it at there local cash and carry. Could you kindly respond to this complaint please.Thank you Lee Berry
Desired outcome: Refund for a pouch of tobacco
The complaint has been investigated and resolved to the customer's satisfaction.
Amber leaf tobacco 50g
To whom it may concern
I have been a smoker of your tobacco since about 1998 and have never had a problem with it untill recent months.
Firstly recently every single time in the last couple of months that I have purchased your tobacco the rizlas that come with it have been unusable some of them have been all stuck together literally nearly the whole packet one time and other times the rizlas not sticking properly and then when smoking the roll up it comes apart thus then ruining the rest of the roll up . This is not just once or twice but time after time .
Secondly the tobacco that I purchased this week had plastic through it, it's disgusting I mean like through some of the tobacco there was plastic very tiny bits running through it but when I was smoking one and could smell plastic burning I did not think anything of it but then when rolling one later that night I actually saw the plastic in the tobacco .
As you are aware tobacco is very expensive and and I am seriously very unhappy with this and it's not like I can take it back to the store to get a refund or another pouch. I really do not expect this from your product especially when your one of the highest quality tobacco and because of this one of the most expensive, obviously the reason I pay the expensive prices is because I do not want to smoke crap if I'm going to smoke I want to smoke something decent.
As a customer of yours for many many years I am very upset and angry about this and also out of pocket .
The complaint has been investigated and resolved to the customer's satisfaction.
Amber Leaf Original Hand Rolled Tobacco
I've been an Amber Leaf, Hand Rolled, Tobacco smoker for at least a Decade... Yet recently the tobacco I've been purchasing, whilst always ordering the same - Original Amber Leaf - Has not been satisfying in the slightest!
I've been having to roll at least double/triple thick rollies to get the same quality smoke that I'm used to from your Tobacco product.
This has left me wondering what on earth you're doing with your product... Have you just had a bad blend during a prolonged production batch, as you had years ago when a Ton of pouches where compromised with your pipe tobacco scents... or is this an intentional change - where your Original hand rolled is as week, if not weaker than your Blond variety - which would mean it's time to switch to a different Brand Tobacco...
I truly miss the scent of a freshly opened pouch of Amber Leaf Original... what have you done to have lost that delicious scent and satisfying smoke?!?!
Desired outcome: Replacement Pouch of acceptable quality Tobacco &/or a refund and an explanation as to why your product has nose dived recently... I've been a loyal customer for a Very Long Time and I'm currently feeling very disappointed!
The complaint has been investigated and resolved to the customer's satisfaction.
30g pouch of sterling
Foreign objects in the pouch with pictures as proof
Needs resolving looks like mud or even worse rat dropping and I have been smoking it and making me feel sick now come to think I might have smoked it please could someone help me I have never had this problem befor so hopefully it's only a bad pouch and nothing more
Desired outcome: New pouch or the cost back at 15£
Faulty duty free box of Amber Leaf
Hi I need to report a problem with a duty free box of 5 packs of 50g Amber Leaf bought at Tunis Airport. I have smoke Amber Leaf for over 13 years. But this batch tastes, smells awful and has bought on terrible chest congestion and coughing. Can you let me know who I can send this batch to be tested for any toxins that may have caused my illness?
Desired outcome: Collect my box for testing and replace with authentic Amber Leaf
Sterling rolling tobacco
I have used your brand of tobacco for many, many years and the passed 6-9months I have been increasingly disappointed with your product. I bave noticed the standard of tobacco has gone down, dramatically. The majority of my pouch is filled either hard, shards of what I assume, is tobacco as well as 'dust' at the bottom of each packet is very fine, loose tobacco. Not compact or the same texture as the rest of the pouch. When smoked it hurts my chest. Very disappointing that the standard has slipped. Your tobacco used to be enjoyable and good value for money.
The complaint has been investigated and resolved to the customer's satisfaction.
Overview of Japan Tobacco International [JTI] complaint handling
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Japan Tobacco International [JTI] Contacts
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Japan Tobacco International [JTI] phone numbers+41 227 030 777+41 227 030 777Click up if you have successfully reached Japan Tobacco International [JTI] by calling +41 227 030 777 phone number 3 3 users reported that they have successfully reached Japan Tobacco International [JTI] by calling +41 227 030 777 phone number Click down if you have unsuccessfully reached Japan Tobacco International [JTI] by calling +41 227 030 777 phone number 0 0 users reported that they have UNsuccessfully reached Japan Tobacco International [JTI] by calling +41 227 030 777 phone number100%Confidence scoreSwitzerland+1 (201) 871-1210+1 (201) 871-1210Click up if you have successfully reached Japan Tobacco International [JTI] by calling +1 (201) 871-1210 phone number 2 2 users reported that they have successfully reached Japan Tobacco International [JTI] by calling +1 (201) 871-1210 phone number Click down if you have unsuccessfully reached Japan Tobacco International [JTI] by calling +1 (201) 871-1210 phone 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successfully reached Japan Tobacco International [JTI] by calling +90 232 850 0000 phone number 1 1 users reported that they have successfully reached Japan Tobacco International [JTI] by calling +90 232 850 0000 phone number Click down if you have unsuccessfully reached Japan Tobacco International [JTI] by calling +90 232 850 0000 phone number 0 0 users reported that they have UNsuccessfully reached Japan Tobacco International [JTI] by calling +90 232 850 0000 phone number100%Confidence scoreTurkey+971 44 376 700+971 44 376 700Click up if you have successfully reached Japan Tobacco International [JTI] by calling +971 44 376 700 phone number 1 1 users reported that they have successfully reached Japan Tobacco International [JTI] by calling +971 44 376 700 phone number Click down if you have unsuccessfully reached Japan Tobacco International [JTI] by calling +971 44 376 700 phone number 0 0 users reported that they have UNsuccessfully reached Japan Tobacco International [JTI] by calling 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Japan Tobacco International [JTI] emailsconsumer@jti.com100%Confidence score: 100%Supportjt.media.relations@jt.com90%Confidence score: 90%communication
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Japan Tobacco International [JTI] addressRue Kazem-Radjavi 8, Genève, 1202, Switzerland
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 08, 2024
Most discussed Japan Tobacco International [JTI] complaints
Your product is Al-Baranji in Sudan. The company does not give me goodsRecent comments about Japan Tobacco International [JTI] company
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