If you need billing assistance, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.
However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.
Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
I was under the impression that this was a one time only - one day only use. This is a rip off scam! I have been being charges $19.95/month also, how do these people get away with ripping people off?
A
A
Anthony
,
1 comments
Anthony
Oct 30, 20086:48 am EDT
Yes, same thing happening here. This is a terrible situation and completely fraudulent. They did not make anyone aware of a 19.95 monthly charge.
H
H
heather gurkey
,
1 comments
heather gurkey
Oct 27, 200810:01 am EDT
i hate the program never used it and dont understand why u keep trying to take 20.00 out
CANCEL MY SUBSCRIPTION NOW AND EMAIL ME ASAP
I DONT WANT ANYMORE MONEY TOOK OUT for this stupid program i have never used
M
M
mary pardue
,
1 comments
mary pardue
Oct 25, 20086:10 pm EDT
i do not want this, i dont even know what it is. please do not take any more money from my credit card
P
P
patricia
,
1 comments
patricia
Oct 14, 20087:54 pm EDT
I have also disputed this $19.95 charge with my bank. I did not sign up for the on going service and i would like to have it terminated. It's truly a rip off.
C
C
Chuck Rowland
,
1 comments
Chuck Rowland
Oct 09, 20086:03 pm EDT
The same thing was done to me. I did not sign up for their on going service and found that they are taking money from my account. The information they supplied me on my request for a party was wrong. Not even the right name. RIP OFF>
G
G
gina
,
1 comments
gina
Oct 07, 20081:54 pm EDT
I have disputed this $19.95 charge with my credit card company every month.
I was under the impression that this was a one time only - one day only use. This is a rip off scam! I have been being charges $19.95/month also, how do these people get away with ripping people off?
Yes, same thing happening here. This is a terrible situation and completely fraudulent. They did not make anyone aware of a 19.95 monthly charge.
i hate the program never used it and dont understand why u keep trying to take 20.00 out
CANCEL MY SUBSCRIPTION NOW AND EMAIL ME ASAP
I DONT WANT ANYMORE MONEY TOOK OUT for this stupid program i have never used
i do not want this, i dont even know what it is. please do not take any more money from my credit card
I have also disputed this $19.95 charge with my bank. I did not sign up for the on going service and i would like to have it terminated. It's truly a rip off.
The same thing was done to me. I did not sign up for their on going service and found that they are taking money from my account. The information they supplied me on my request for a party was wrong. Not even the right name. RIP OFF>
I have disputed this $19.95 charge with my credit card company every month.