Hudson Jeans
reviews and complaints

I ordered a pair of shorts from Hudson Jeans. I received the shorts on 3/29/17 at 5:00 p.m. I did not like them ­ the quality was horrible for $116 ­ I went on line and requested a return on 3/30/17 ­ I then put the shorts in the same box I received them and sent them back via fed x with the enclosed prepaid label. I dropped them off at fed x on 3/30/17. I tracked the return and Hudson received the shorts on 4/6/17 at 5:00 p.m. They were signed for by the same person whose name was on the label when I received the shorts from fed x. I waited for my refund and never received it. I sent numerous emails on their website requesting my money ­ no response. I called the number provided and an automated system told me to leave my name and number and I would be called back 24­48 hours later. I still have not received a call 2.5 months later. I disputed the charge with my credit card. Hudson was contacted and rebilled the charge. I have called again ­ sent emails ­ no response. Meanwhile they have the shorts and my $116 and I have nothing.

Hello

I am urgently chasing a refund, yet every time I contact Hudson by phone or email, I get no response other than some generic message which have so far been meaningless.

I am expecting a full and prompt response this time, as if it is less than satisfactory, I will be taking the matter further.

Please see below for a timeline of our Hudson interaction:
5/17 - my wife ordered two pairs of jeans online, and received the email confirmation (order # [protected])
We had them shipped to a friend of ours in NY as Hudson don't ship to the UK. When they arrived, she decided to return them as they were a different style to what she wanted, so they were sent back during the first week of June.
6/19 - first communication since the return, via email, which said that the jeans had been received, the return was pending and quoting a new # of [protected].
6/21 - email saying the return had been authorised (#[protected])
6/26 - email saying that the return was pending (again) and this time quoting a different # of [protected]
6/26 - email saying the return had been authorised (#[protected])

This was exceptionally confusing as there was only one order, yet two different sets of return numbers... and whenever we tried to contact Hudson to query the response, my wife received a generic email saying that someone would be in touch, but never did. When she tried numerous times to call the help-desk number, she was met with a voicemail message which stated that "due to high volume of calls, Hudson were unable to connect us, please try later"... !

I have to say that the customer service experience has not been what one would expect from a premium brand, and I very much hope you can rectify our experience by responding to this today and refunding monies due

In anticipation of a satisfactory outcome

I am a US citizen who resides in Germany. I have a US credit card which I use to make purchases when I am in the US or visiting my family. I recently tried to purchase a pair of jeans and have it sent to my brother ( who I will be visiting and who has the same, extremely unique last name) . They held the order and requested that I call them. I called them from Germany and explained he situation. When they asked for my shipping address (my parents residence in the US)- which they moved to 2 years ago and wheee I have been only once)they were bothered that i didn't know the cross streets of he address. Then after they emailed me again, I wrote a lengthy response clearly explaining the situation. A few hours later I received an email that they would only send me order to my billing address? WTF. This makes no sense? Why can't I order a product to be delivered to another address is I want? I already own 5 pairs of jeans which i have bought from their website. Never again! If you like their jeans buy them at Nordstrom where the service is great or at Amazon where the prices are better and the shipping is quicker.

I see that I am not alone in my complaints about customer service at Hudson Jeans - the worst ever! In fact, the term 'customer service' is a misnomer in the highest degree. A few years ago I purchased a paire of jeans from a boutique in a small town not far from my home. They were a dark gray with some sort of a soft metallic pattern either in the weave of the fabric or screened onto the surface. The latter was probably the case. I loved them. The fit was perfect which is not a situation I encounter frequently. I was thrilled. The laundering instructions stated to turn the jeans inside out while washing, which I did. I noticed after some time that the metallic pattern was fading, but only on the front. Then one day it was pretty much gone. I called customer service and was told to photograph the jeans, including the labeling inside the waistband and email the images to them. So, I thought I would glean some information about the fading at least. By this time I'd already had the jeans about a year and a half, so I didn't expect too much. I was never contacted about the photos. I called back after several weeks and the service agent said she couldn't find that email. I may have resent the photos - I can't remember. More time passed and I called again. This agent must have been new because she was willing to help. She said they didn't make those particular jeans anymore so she couldn't send me a new pair. But she would send me another different pair. Sounded great to me, even though that wasn't my original objective. I was on hold for some time and when she returned she said she had a product number for me to submit for a new pair, online, I guess, but that the number was too long and complicated to give me verbally! She would email it. I knew then that this was the end of the story. There was no number - I would not be getting any email and would not be getting another pair of jeans. Totally disingenuous all the way. Incidentally, I still wear those jeans. I still love the fit, they just don't look as cool. That being said, I will never purchase another pair of Hudson jeans. The Hudson website has no vehicle for product reviews, so I'm happy I found this forum.

I ordered a pair of jeans from Hudson jeans.com with the understanding that i can return them within 30 days if i don't like them. I received the jeans and i did not like them. Other than trying them on (which i immediately took off) i put them back in the box and returned them. I later received an email stating that the box was resent back to me. I called customer service and they said their returns department labeled them "worn" because the bottoms looked marked and worn. I talked to a manager and told her this was impossible that they must have made a mistake and offered to send her photos of the bottoms of the pants along with a photo of the tag still attached to the outside of the pant. I called her after she received the pictures and she admitted that they indeed did not look worn at all and had no marks. She said she apologized and will talk with the returns dept and get back to me. Today i got a call and she said she was sorry but since the returns dept deemed the item worn they cannot redo the status and that she cannot return. I asked to resend them for a 2nd opinion or to speak with another manager which she denied both. I then asked her if i could take it to any store that Hudson deals with (i.e saks, bloomingdales) and get the opinion from a store manager to confirm the pants are in 100% condition. Again she denied and said sorry.