HOTT Exhaust
reviews and complaints

I initially made an order on August 13, 2020 for a full exhaust from headers back. The cost was $1500, which was within my budget. I have to admit, I had to make multiple calls to their customer service hotline but unfortunately, they never answered my calls. I had to resort to sending an email to them asking about my order. To my dismay, they replied back saying that the exhaust system has been back-ordered. I felt frustrated because I was really looking forward to installing the exhaust and enjoying its high-performance capabilities.

A month passed and I still haven't received my order. I didn't receive any updates from them, so I decided to send them another email requesting a full refund. Then, I received an email almost immediately which contained a tracking number. I was hopeful that I would finally receive my exhaust system. Unfortunately, I was wrong again because instead of the full order, they only sent me half of my order. What's worse was that they hadn't given me advanced notice that they were going to send the half order. I was really disappointed as it had been months since I made the order.

Fast forward to November 24, 2020, and I still haven't received my full order. I was trying to be patient but it was getting unbearable. Yes, I received a tracking number for the second half of my order, but that was already three weeks ago. It has been so long, yet I have to make several follow-ups and emails to the customer service team. This experience is just frustrating, and it seems like they don't care about customer service at all.

I would advise anyone who wants to avoid frustration to stay away from HOTT exhaust. Based on my experience, they haven't prioritized the customer service aspect of their business. I had hoped to write a review on their website but I still haven't got the approval yet. It seems like they are filtering out negative reviews. In conclusion, think twice before purchasing from HOTT exhaust.

I've been stuck researching the Magnaflow system for my beautiful 2009 Dakota 4.7 V8 for a couple of years now. After all the analyzing, I saw the price go up by $85! Can you believe it? Wowsers! Finally, I decided to check out hottexhaust.com after seeing 6 or 7 other online companies. These guys were offering the best possible deal and legit had free shipping, talk about a bonus!

Knowing that I had to use a discount code made me a bit apprehensive, as the other places I looked at were a bit confusing. But dang, hottexhaust.com had a straightforward process for applying those discount codes. Could it get any better than that? I mean, come on! I decided to take a chance, even though I was nervous that the delivery would be slow and unresponsive.

Boy, was I wrong about that! Even though the package was being shipped from the west coast to the east coast, I was delighted to find that it arrived quicker than the estimated time of arrival. Even better, the package was in perfect condition, not damaged at all! When I finally opened the package, I found everything there, in excellent shape. I ended up paying less than I would have back in January 2019 when I first started looking to buy the Magnaflow system! Can you believe it?

If I ever need to make more purchases in the future, I know I'll be heading straight to hottexhaust.com without any hesitations. Trust me, they're worth checking out, and I suggest you do the same, my lovely friends!

So, I recently got my hands on a HOTT Exhaust from hottexhaust.com and it arrived yesterday. Gotta say, I am quite pleased with the product. The installation was a breeze and it looks fantastic on my car. However, I have to admit that I am a bit disappointed with the shipping time. The website does claim that it would take 3 days to ship, but it took them 4 days. No biggy though, I'm not even tripping out on that.

What I am tripping out on, however, is the customer service. It is hands down the worst customer service I have ever experienced. In my situation, it was nearly impossible to get in touch with anybody. I tried calling and contacting them, but nobody answered. Even when I left a message for them to get back to me, which I did around three or four times, they never did. To this day, I have not received a response from them. For this reason alone, I would never order from them again on the off-chance that I might need to contact them in the future.

Despite the fact that the product was of good quality, I cannot stress how vital good customer service is. It is even more crucial than the product itself. Therefore, I rate my experience with HOTT Exhausts a 1.

I gotta say, I was pretty satisfied with HOTT Exhaust. But let me tell you, I ain't too thrilled with FedEx. I had a good mind to call their customer service hotline and give them a piece of my mind! HotExhaust and I had agreed that they would get my signature upon delivery since I live in a hoopla of an apartment building. I wasn't about to have them leave my package outside the door like they've done before. But what did the driver do? Signed for my darn package and left it at my door anyways! You best believe I'd rather they take it to the nearest distribution center instead. Talk about annoying! Luckily a buddy of mine came by and grabbed it for me cause I wasn't gonna be home for another ride-on zone forklift free 4 hours. I still haven't heard back from FedEx and I hope HOTT Exhaust follows up on it. But at least they delivered on their part. I'm pretty happy with their bang-up pricing and quick shipping. HOTT Exhaust, you guys are cool in my book! Thanks for the deeeeelightful experience.

If you're thinking about using HOTT Exhaust for your car needs, I would highly advise against it! My experience dealing with them was simply terrible. They provided me with incorrect information about the parts I needed, even though I knew it did not make sense to have the same exhaust system for two very different engines with different horsepower ratings. It was a 290HP non-turbo and a 355HP twin-turbo engine which could not use the same exhaust system. I tried to get in touch with them via email, but they refused to respond to my request to place the order on hold until we sorted out the parts mess.

After a while, they finally called me back and admitted that they had been wrong and promised to switch it to the correct part number. At this point, I had already had enough of dealing with them and requested that they cancel the order. They agreed, and I was promised that I would receive a confirmation of cancellation the next day. Four days went by, and nothing came in; instead, the wrong part arrived at my doorstep. It was a nightmare, and I was not happy with their service at all.

It's apparent that they have no knowledge about car parts and extremely frustrating to waste your time dealing with incompetent people. Furthermore, there was no confirmation for the requested refund, and I didn't receive a response to my numerous email follow-ups. It's a terrible experience and not worth the time or hassle.

In conclusion, I would urge others not the mistake I made and avoid doing any business with HOTT Exhaust. They are neither knowledgeable nor responsive to their customers, which is unacceptable. Save yourself the frustration and spend your money elsewhere.

Wow, I don't understand why HOTT Exhaust has so many negative reviews on Yelp. I recently placed an order on their website for a MagnaFlow exhaust with catalytic converter for my California Toyota Solara. The exhaust was no longer being produced, so I visited HOTT Exhaust's website to check fitment for my car. Luckily, I found the exact same exhaust with a different part number to comply with California emissions.

I left a message on their voicemail to inform them about the change in part number, and within minutes, John Grohovaz returned my call. He was knowledgeable about the change in part number and made the necessary adjustments to my order. Surprisingly, I received my exhaust just two days later at a price that was $100 less than what MagnaFlow's website quoted me.

It amazes me that some of the reviews on Yelp are unfair and undeserving. Perhaps, these unhappy customers didn't do their due diligence before or after placing an order with HOTT Exhaust. In my opinion, this company deserves more than just a five-star rating.

and available all day, every day!

I recently bought an exhaust from HOTT Exhaust for my car and unfortunately, I had a horrible experience with their shipping and customer service. Firstly, I couldn't find any information on their website stating that a signature is required for delivery. So, when FedEx delivered the package to my house, I was not available to sign for it and they left a delivery note on my door. I couldn't receive the package on the next day because I was at work, and as a result, they couldn't deliver the package again on the weekend. They said they will attempt delivery on Monday when I will be at work again, which is crazy for me.

I contacted HOTT Exhaust for help, but they were unable to provide assistance. I also called FedEx, and they explained that they could only deliver the package to the physical address and I needed to be there from 8 am to 8 pm for the delivery. I was surprised to hear that HOTT Exhaust requested the customer's signature, which requires me to be available for the delivery all day.

I don't understand why HOTT Exhaust didn't mention this on their website. It is frustrating to waste my time on the phone with customer service representatives from HOTT Exhaust and FedEx, and still, I have not received my exhaust. It's a complete disappointment! I highly advise against purchasing from HOTT Exhaust unless you can guarantee that you will be home and available all day.

I had a recent experience with HOTT Exhaust that left me feeling disappointed and frustrated with their customer service. In October of 2019, I purchased a California certified cat for my 2013 Ford Explorer for nearly $600 and paid an additional $200 to have it installed. Unfortunately, my car kept experiencing the same issue with the cat code, and after consulting with my trusted mechanic, I was told the cat was faulty and needed to be replaced.

I reached out to HOTT Exhaust several times over a period of weeks, but it took a while for someone to finally respond to me. They asked for specific test results that my mechanic was able to perform using a computer and submitted the results to HOTT Exhaust. After reviewing the results, HOTT Exhaust asked me to take the cat to a local manufacturer in San Fernando, California for further analysis. Once I arrived, this manufacturer informed me that the cat had burn marks on it and therefore the warranty was void. Furthermore, they claimed that my car had misfires, which the customer service representative at the counter used to assert his knowledge over my certified mechanic.

Needless to say, I was extremely dissatisfied with the experience. Neither a replacement nor a refund were offered to me for the faulty cat, leaving me feeling frustrated. However, after watching a helpful video on YouTube, I learned how to clean the cat and was able to do so myself. I put the original cat back in my car and was pleased to see that it resolved the issue of the cat code and allowed my car to run properly.

While I cannot say for certain that HOTT Exhaust is not a reputable company, I would advise anyone considering purchasing from them to exercise caution. Based on my experience, I would not recommend HOTT Exhaust to others. I hope that they take customer service more seriously in the future and offer more effective solutions to customers experiencing issues with their products. This is my Order # ***.

Hott Exhaust (hottexhaust.com) is a great company to deal with. They are very attentive and communicative. However, I had some reservations at first after the purchase that maybe I had been scammed. It's because I did not think I had received any notification of shipment after a couple of days. But it turns out that they had sent notice of shipment, and it was my Junk email folder's fault.

I expressed my concern to Hott Exhaust, and their cyber-rep immediately pointed me to the notification of shipment. The product arrived yesterday at my home, and I was excited to see it. Unbeknownst to me, it required an adult signature. FEDEX tried to deliver it when nobody was here to receive the item. Today, it was waiting for me on my front stoop. I have no idea if anyone signed for it, but I will have to ask my peeps.

I think it would be helpful if Hott Exhaust made it clear to the customer that an adult signature is required for FEDEX to deliver. Maybe it was communicated during the transaction, but I missed it. The notification of shipment email should remind the buyer of this stipulation.

Finally, I will say that while I purchased the product from a "Global" distributor in Delaware, the product shipped out of California, which I found surprising. Overall, I am happy with my purchase from Hott Exhaust. They are a reliable company that offers top-notch customer service.

So, I received the exhaust system I ordred from hottexhaust.com today. The muffler was shipped really quickly, though it arrived with one minor delay by Fed Ex. Though Fed Ex had not communicated well about the shipping progress, I was pleasantly surprised that Hottexhaust had been keeping me apprised of the delivery status. However, when I saw the condition in which the muffler showed up, I couldn't believe my eyes. It was as if it had been dragged all the way from the factory to my front door. The oversized box was wide open and really in a poor condition. Each section of the box was torn, punctured and crushed. Though the muffler was reasonably covered, it wasn't packed inside the oversized box with much care, and it bounced around quite a bit.

It was clear that the exhaust system had come out of the box at least once, given the way the box was not sealed at all. All of the staples that were meant to secure the main flap had come out and there was nothing to hold the muffler in its place. There was hardly any external packing to stop any possible damage. While I started to inspect the muffler, it was hard to tell whether it was could still be operational. I'm not sure if it's the shipper's mistake but the fact that the box opening left with all staples out and few packings to prevent any damage has exposed it to any possibilities of injury.

My 22-year-old daughter walked up and questioned, "Did they jack up the Jeep with the box?" It was really that poorly handled. Lastly, the installation instructions are from 2018, for Jeep Wrangler JL. There might be fitment issues with older mufflers, and I had expected that I would get a newer muffler since I ordered it in March 2020. Although I am not 100% sure if they are using the same old docs and the muffler has a newer production date. Hopefully, this one will jive with my existing pipe, and the muffler will be free of all damage.

It's not it was my intention to write a poor review, but it couldn't be helped. My hope is that this will all get sorted, and the muffler ends up being damage-free and fitting like it should. I am going to call them in the morning to follow up on my concerns. I hope for the best!

I wanted to give my feedback on HOTT Exhaust and my recent experience with them. I needed a new right side catalytic converter and was a bit surprised to find out that I had to remove the old bolts. I was under the impression that new bolts would come with the converter. When I reached out to customer service, they seemed a bit busy at the time and unfortunately, I was told that someone would return my call but that never happened.

On the positive note, the services provided by HOTT Exhaust were really quick and on time. However, I must say that this was the fastest I ever got online at any time. I believe that people should say what they really mean and mean what they really say, without any false promises or lies. If you can't call me back, don't make promises that you can't keep.

All in all, I appreciate the quality of products that HOTT Exhaust offers, but customer service could be improved a bit. Still, they do offer great on-time services and that's something that I can appreciate. I just wish my concerns were taken a bit more seriously, and that's something that I hope HOTT Exhaust can work on.

Thank you for taking the time to read this review.

Best regards,

Marshall Nicholas James Jr.

I recently had an experience with HOTT Exhaust and I have to say, it was a bit disappointing. I purchased a catalytic converter and unfortunately, it was missing some holes for the oxygen sensor. When I called customer service they told me that I could just drill the holes myself, even though the box clearly stated that if I messed with the product, the warranty would be voided.

I was also a bit confused when I called the help ordering a catalytic converter line and customer service line, as they seemed to be separate. I was able to get through to someone on the ordering line, but when I left three messages for customer service, I never received a return phone call.

Overall, my experience with HOTT Exhaust wasn't the best. It was frustrating to have to deal with missing parts and lack of communication on their end. While their products may be of good quality, the customer service could definitely use some improvement.

I had a problem with HOTT Exhaust because the communication was very poor. I ordered my product from them but no one contacted me to let me know that it was not in stock. I had to call them myself to find out what was going on. They told me that the exhaust was on their next stock order, but they did not give me a specific date as to when it would arrive.

When the product finally came in, HOTT Exhaust generated a tracking number for me. However, they did not actually ship the product for two more days. When it finally arrived, they did not require a signature confirmation for a package that cost over $1000! To make matters worse, no one knocked on my door or rang my bell, so the package was just left unattended on my doorstep.

The price for the product was fair, but I think that I will avoid HOTT Exhaust for any future orders because of these problems. I do not want to risk having to deal with poor communication and lack of follow-up again.

Let me tell you about HOTT Exhaust. My experience talking to their representative was very helpful. They helped me to find the right Cat converter that I needed for my car. I had spoken to another company before, but they didn't have the right product and couldn't answer my questions. But HOTT Exhaust had the right product and knew exactly what I was talking about.

However, when I received the Cat, I noticed that the outlet pipe was way too big to fit my system. This was a real headache, as I had to figure out a way to make it work. I decided to cut the old Cat pipe and use it as a sleeve to slip the new Cat pipe over. But then I had to weld that joint together, which was a bit of a challenge. The good news is that it's now usable, but I had to cut the new Cat pipe slightly to make it work. Unfortunately, I worry that this could give the manufacturer an excuse to void the warranty. I hope that's not the case, but only time will tell.

Perhaps the biggest issue for me was that the Cat I received was not as pictured on the website. It is a round Cat, which is not what I was expecting. This may not matter to some people, but I had a specific look in mind when I made my purchase. Overall, I am somewhat satisfied with my purchase from HOTT Exhaust. They were able to help me find the right product, but there were some challenges along the way. I would recommend that anyone looking to purchase from HOTT Exhaust should be prepared to have some DIY skills and a bit of patience.

Exhaust systems are a crucial component of any vehicle, and getting the right one is essential for more than the performance, the safety, and road safety. That's why I went to hottexhaust.com, and I must say that the experience was much less than ideal.

Before ordering, I checked their BBB profile and saw that they have seven out of eight scathing reviews. All of them mentioned how poor the customer service was, and they were all right. I wouldn't give them even one star if I could do that.

When I spoke to John, the person responsible for customer service, I encountered someone who was rude, inconsiderate, and disinterested in helping me out. It seemed as if everything had to go through him, which was quite frustrating.

What's more, I've been waiting for my exhaust system for over two and a half months now. They took my money immediately, but they couldn't even give me a delivery date. Isn't that bordering on fraudulent?

Something else that concerns me is how difficult it is to get in touch with anyone at the company. Each time I try to call, I'm put on hold for ages or transferred to someone who can't help me.

All in all, if you want an exhaust system, I would recommend looking elsewhere. The miserable customer service at hottexhaust.com coupled with the lengthy delay and lack of communication make it far from a company to trust.

This is not what you expect when you search for a service online, so I urge you to proceed with caution. Avoid the frustration and look for better options elsewhere.

So, I recently purchased a HOTT Exhaust from hottexhaust.com and unfortunately, I received a unit that was defective. I contacted their customer service and pushed them to correct their mistake, but they didn't show any interest in resolving the issue. They simply told me that they would send me a return label instead of shipping the right product. It was quite frustrating to deal with these people. They have no sense of responsibility and their attitude is as dull as a cardboard cutout. I guess they must be annoyed because they can't operate their business effectively. I highly suggest that you keep yourself away from this supplier. It's better to go to a reputable parts dealer who won't let you down like these clowns. You can even Google the address of hottexhaust.com- it's located in a small hillbilly strip mall in Canada. Honestly, I don't see any reason why their link should be ranked on top of search engines. It's ridiculous! Overall, I can say that HOTT exhaust is just average and nothing special.

So, I went ahead and ordered a Magnaflow exhaust from HOTT Exhaust for my car, and boy do I regret it. They took a whopping $1000 on my credit card, but did not deliver the promised product. When I reached out to Magnaflow about this, they informed me that the specific part I had ordered had been discontinued years ago and they never even received a PO from HOTT Exhaust.

To make matters worse, HOTT Exhaust don't seem to care about their customers at all. They don't answer their phone, and if you do manage to get through, they'll just block your number once they've got your payment. It's like they disappear as soon as they get your money. I had some outstanding orders with them, but they never returned my calls or emails. It's absolutely insane.

In the end, I had to file a complaint with my credit card company, Visa, because HOTT Exhaust was just not cooperating with me. If I had delayed my complaint, I would have missed my recourse period, but thankfully I didn't let their BS get to me. Trust me, don't hesitate to file a complaint with your CC company if you find yourself in a similar situation.

If you're looking to avoid this hassle altogether, I'd suggest avoiding HOTT Exhaust and finding a different supplier. And if you need more info about my experience dealing with HOTT Exhaust, feel free to call or text Dan at ***635.

I was on the lookout for the perfect exhaust system for my trusty old truck for quite some time. Then I stumbled upon Hott Exhaust through an online forum and decided to take the plunge. Luckily, they were running a hefty 20% discount during the Black Friday event, which was a massive steal. Without a moment's hesitation, I placed my order.

However, I must admit that the communication from Hottexhaust wasn't exactly top-notch, which left me feeling a little uneasy. To compound matters, the order was shipped straight from Magnaflow, which meant there was no way to track my package's progress for about a week after the order had been placed.

Finally, the package arrived, and I wasted no time in opening it up. However, imagine my disappointment when I discovered that one of the ends of the exhaust system was bent! I honestly didn't expect this kind of shoddy packaging from Hottexhaust, especially considering the amount of money I spent on the system.

I must say I'm pretty bummed out about this whole ordeal. The dented piping is a significant setback, but I'm hopeful that I can work around it. While I'm not entirely sure if I'll buy from Hottexhaust again, their affordable pricing and their visually enticing website may still be enough to pique my interest in the future.

This is my experience with HOTT Exhaust. I highly suggest that anyone who is considering doing business with them looks elsewhere. My order was messed up, and it took way too long to get any information about what was going on. I had to cancel my order with the help of my credit card company.

After placing my order, I received an email stating that my catalytic converter had been shipped on 9/02/22. However, when I tried to track my package, I only saw that a label had been created. When I finally managed to speak to a representative, they told me that my order had been drop shipped as part of a large load from Magnaflow, and a tracking number wouldn't be available. They also let me know that a signature would be required for delivery.

This wouldn't have been a big deal if I knew when my delivery was coming. But since there was no tracking available, I had no idea when I needed to be home to receive it and sign for it. To me, it seemed like a bogus business because the whole process was so disjointed.

Overall, I had a terrible experience with HOTT Exhaust. I wouldn't recommend them to anyone, and I'll be taking my business elsewhere in the future.

I wanted to check out HOTT Exhaust after getting a suggestion from another shop. I gave them a call to get some info and man oh man, the person on the other end had ZERO patience. It was like if you ain't asking the questions that they want to hear, you were wasting their time. They even had the nerve to say that it was me that was the problem and suggested I talk to someone else. I stayed polite throughout and agreed but they still put me on hold without any warning. That ain't the way you do business.

I'm all about customer service in my job, and if I treated people like this joker did, I'd be looking for a new gig. I guess we should all just send good vibes to those who are angry and treat them with kindness. It's a shame because I was interested in checking out their exhaust offerings but now I'm not so sure.