Honda Motor review: sales department

To Whom It May Concern,

I recently purchased a Honda Civic at Al Futaim Motors in Al Ain, Abu Dhabi, UAE. When looking at cars my husband told the sales people we needed a certain engine size because in a few years we would be sending it to EGYPT. We also told the dealers that I was going to finance but we were registering it under my husband's name because he is Egyptian and I am American. We were very clear that we needed the bill and proof of first owner to be under my husband's name. I think we mentioned it three or four times. And asked if it was a problem. Nobody said it would be. However after selling us the car they informed us it was against the law. Even if they didn't know this prior, they should have looked into it before telling us no problem. I get the feeling they just wanted to sell the car. I am livid that they were not honest about this from the start. If this was the case we would have financed it under his name as well. (He has another car under finance so we thought it would be easier and quicker to just finance under my name). But they were not forthcoming, and when my husband confronted them on the phone, they did not seem to care very much. He asked if they could make a paper stating that I am financing it but the first registered owner is my husband, otherwise we can't send it to Egypt in a few years. They have yet to get back to us about it.

This was not the only issue we had either. We were meant to finish everything and receive the car Thursday. We went to pick it up and the Chassis Number was wrong in the system, so we couldn't register it. This was due to the dealer's error. My husband even brought the poor bank guy to finish so we could have the car for the weekend. So we rented a car for the weekend. We were told to come back Saturday and it would be all set. We get there Saturday and a different guy said you can't pick it up because the plate people are closed until Sunday. Yet again another statement made without care for the customer. In fact I was ready to give the car back on Sunday when we finally picked it up, but I really did not want to deal with your sales department anymore. I just can't fathom how you can hire people for Honda, with your name to protect, who are so apathetic about customer care!

I will tell you this. I have been a Toyota buyer my whole life. I have been since I was 16 actually. But my husband convinced me to go for a Honda because he said you cars are better. But after this experience I will be buying my next car from Toyota.

I hope you can perhaps set up some training about researching and confirming specific requests, before stating it to a customer. And perhaps a training about caring for the data they input when selling cars so customers don't have to wait three extra days to pick up their new car, would be helpful as well.

Kind regards,

Kerri Harford