Menu
Login
There has been issues from the start from the measurer to the installer to the so called person sandra mitchell who refused to remove the carpet which was installed nov 4th whish first is the wrong color nor what I picked, was told that I have one year in which to file a complaint and have it removed whish is not happening even the inspector gabe stated that it was very poor work the colors in the three rooms do not match. I have requested that it be removed from the time it was installed. First of all the installer never asked me to check that the color was the right one never happened. They came from three different rolls. Oh by the way what happened 'to the statement that satisfaction guaranteed or refund. Have other issues with purchases from home depot. From garage openers malibu lights half do not work solar batteries never worked had to take them back thompsons deck sealer useless. Had to buy other after paid 200 $ never got refunded. This woman is not a people person and in my opinion should not work for any company.
Claimed loss: 4429 for carpet which went on my home depot card which I sent it back to you cut up
Desired outcome: Remove all the carpet since will not be able to match it with any other carpet it was not even th e color that I chose which was two tone brown and beige what was put in was nearly white.
Confidential Information Hidden: This section contains confidential information visible to verified Home Depot representatives only. If you are affiliated with Home Depot, please claim your business to access these details.
Hi Mary.
We're very sorry to hear of your frustration with your recent flooring and other miscelaneous issues that your handyman has had to deal with.
Unopened and unused flooring has a return period of 90 days. Once the flooring has been installed, any replacement would be covered by the manufacturer's guarantee on workmanship. Simply contact The Home Depot location you made the purchase through to file any concerns. They'll be able to have someone come to your resedense and confirm if there is any problem.
If you'd rather just have the current flooring you've had installed removed and replaced, also contact your local Home Depot. They may be able to reuse your current padding and save you some money in doing so.
Please let us know if that doesn't resolve any issues.