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4.2 11299 Reviews

Home Depot Complaints Summary

231 Resolved
2153 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:14 am EDT
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Home Depot Will steal your money

I am writing to urgently seek your assistance in resolving a recent payment dispute regarding an order I placed for same-day delivery from Home Depot.

On Saturday, July 15, 2023, I placed two identical orders for items with the expectation of receiving them on the same day. Unfortunately, only one of the orders was delivered as scheduled, leaving me disappointed and inconvenienced. As a person with a disability and no access to transportation, I had also arranged and paid for assistance with the mulch on Sunday, July 16, 2023; I carefully planned and ordered the items a day ahead of time.

Despite being reassured by Home Depot via email that my remaining items would be delivered on Sunday, they failed to arrive as promised. This prompted me to contact Home Depot's customer helpline around noon since I had not gotten the email letting me know my items were out for delivery. The helpline representative assured me the items would be delivered on Sunday and that I need not worry.

To my dismay, later that day, Wendy, the manager of the Dawsonville Home Depot store, called me to inform me that the delivery would be delayed until the following day maybe (her words). This created an insurmountable challenge as I had already paid for assistance on Sunday and could not rearrange for the next day. When I sought Wendy's assistance in finding a solution, she was unkind, stating "It's not my problem, I can't get the mulch to you, don't know what you want me to do about that" also stated "I worked late, there is nothing I can for you, you can come to pick it up if you figure it out"

Feeling utterly helpless and emotionally distraught, I contacted Home Depot's customer helpline again. The agent canceled the original order and placed a new one for same-day delivery from the Cumming store. Additionally, he promised that I would receive a full refund for the entire order within 3-5 business days, taking responsibility for the mistake on their end.

However, upon receiving the refund, I was disheartened to find that I was only refunded $10.72 out of the $41.40 I had initially paid. This partial refund falls far short of the total amount spent and fails to refund me for items I never got.

At this point, all I seek is a compassionate resolution and a refund of the exact amount I paid for the undelivered items. I do not ask for any more than what is rightfully mine. The purpose of this message is not to cause unnecessary trouble or inconvenience but to highlight a genuine plea for fairness and understanding.

A satisfactory resolution remains elusive, and I strongly advise individuals with disabilities to avoid dealing with Homedepot. It appears that they are unscrupulous in handling disputes and are willing to take advantage of customers, essentially stealing their hard-earned money. It is crucial to escalate any issues you encounter when dealing with this company.

Desired outcome: My full refund.

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11:13 am EDT
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Home Depot Customer service: offended and slandered

July 1,2023 female home depot employee repeatedly announced aloud calling me "crazy" while on the clock and also while off the clock. July 8,2023 Chad advised me, he will deliver message to Tiffany to contact me about a remedy and reassurance that the event will not take place again pertaining that particular employee. July 18, 2023 I called and was connected to Tiffany. Tiffany said Chad delivered no message of a 'return call request' but yet she proceeded to discuss the matter with a negative attitude regarding the remedy sought for such an offense. Tiffany became irate and spoke repetitiously in an offensive manner, mainly about how she won't tell me how the employee whom made the offense was addressed and corrected, for my safety concern, as well as she kept repeating she not going to remedy the situation with myself, which seemingly lead to Tiffany becoming argumentive and at Tiffany's decision, she hung up on me, which meant to me at that moment that she is not concerned with customers safety, in which that's a slogan that home depot supposedly promotes. Chad said he delivered the message to Tiffany and that he will speak to Tiffany about what she said regarding himself not delivering the message of a requested return phone call placed before her to be made to me. I have received no contact as of to this date July 21,2023.

Desired outcome: Remedy: full refund of $274.24 issued back to the credit card charged in the rental department, from the combination of July 1 $138.68 and July 7 $135.56.

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Mr. Helpful
Los Angeles, US
Jul 28, 2023 2:07 pm EDT

Hi B.

I'd like to assist but the request to refund rental charges, without the details of such charges, make the request nearly impossible.

If you'd like to provide details, please do so.

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11:07 am EDT
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Home Depot order # h0742218942 — model # lrel6325f salesman#er5766

HOME DEPOT MISTREATS SENIORS

order # H0742218942-- MODEL # LREL6325F SALESMAN#ER5766

My 83-year-old aunt purchased a LG pkg from this store in October 2022. Upon delivery, the appliances were delivered and not tested. Within hours of the delivery my senior citizen aunt attempted to use the stove to find that it did not work. She immediately contacted her salesman.

The salesman told her she has to contact the manufacturer, LG. What? REALLY?

HOME DEPOT #0742 should have immediately replaced the defective unit they sold my senior citizen aunt. If HOME DEPOT replaced the defective unit, this would have resolved my elderly aunt's stove problem. HOME DEPOT STORE # 0742 mistreated my senior aunt by sending her to LG when they should have replaced the unit. She has been sick through this entire process.

LG set up repair dates that they don't show up. My GOD, she is an elderly person coming off many years of being my deceased uncle's caregiver. The kitchen makeover was to help her healing process yet the aggravation of not being able to cook has debilitated her healing process. SHAME ON HOME DEPOT TAKING advantage of senior citizens. Replace the defective unit HOME DEPOT and YOU, HOME DEPOT should be dealing with the manufacturer.

My aunt reported the defective unit immediately and now almost a year later, she still has a non-working brand new stove. If this was any elderly person, I would be upset but I more upset because this is family.

HOME DEPOT STORE # 0742 MISLEADS, DECEIVES AND TAKES ADVANTAGE OF SENIOR CITIZENS. I WISH I COULD RATE THEM A ZERO BECAUSE THEY HAVE TREATED MY ELDERLY AUNT HORRIBLY. STOP IT HOME DEPOT...DO THE RIGHT THING AND STOP MISTREATING SENIORS. SENIORS, PLEASE STAY AWAY OR GET TAKEN ADVANTGE OF BY THIS STORE.

LOOK AT THE REVIEWS!

Desired outcome: GIVE her the stove for 50% off. It was defective at the point of sale and reported timely. Aunt had to endure months of dealing with LG. Stove still does not work.

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Mr. Helpful
Los Angeles, US
Jul 23, 2023 3:38 pm EDT

Hi Mr. Hudgins.

We're very sorry for your aunt's experience.

We appreciate that, at 83 years of age, your aunt is elderly. Home Depot attempts to treat all customers equally regardless.

Home Depot provides a limited timeframe to report problems with any delivered equipment. Whereas this is being addressed nine (9) months later, it's difficult to determine whether this policy was followed. As posted in Home Depot stores and online:

"Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. If any exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by contacting Customer Support by texting “Support” to 38698, 24 hours a day, 7 days a week, or calling for assistance at [protected], 7 days a week, 6a.m. - 2a.m. WITHIN 48 HOURS of delivery/the time of pick-up at the Service Desk."

By contract, Home Depot is required to follow this policy with all major manufacturers.

Whereas the range is still within the first year of manufacture warranty, please contact LG at [protected]. They are a wonderful provider and will gladly assist in resolving any issues.

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10:49 am EDT

Home Depot LG Refrigerator

I purchased a very expensive LG refrigerator LRMVS3006S online from Home Depot. It was delivered damaged (seals don't work, so alarm saying door open goes off every 30 seconds 24/7 and the light in the view window stays on constantly. I can't get water or ice out of it.) The delivery team said they turned in that I had a loaner and would get a replacement ASAP. I have been calling to find out when it would be delivered. On Saturday, I checked the website and if I had ordered it Saturday, it would have been delivered Tuesday. If I had ordered it Sunday, it would have been delivered Wednesday. I have talked to several very nice customer service people that told me to make sure I called first thing this morning. When I did, they said it would be Friday when it was delivered and that that was the first available. When I got on the website, it said if I bought it today, I'd get it Thursday. Clearly I have been put at the bottom of the list. I called LG to see if I could get it faster and they said they could not communicate with me, only with Home Depot since I bought it there.

Desired outcome: I would like some type of compensation for the delay in delivery the mental anguish of listening to the constant alarm for what will be 1 week when the new one gets delivered Friday and having to prepare for installation twice..

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Mr. Helpful
Los Angeles, US
Jul 19, 2023 2:47 pm EDT

Hi Judy.

We're very sorry for your frustration.

By no means are you being placed at the bottom of any list. There are special tricks being used specifically for exchanges and that is what you've been scheduled for.

Please be patient and we'll get you taken take of.

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4:53 pm EDT
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Home Depot Purchased 4 Interior Doors

To whom it may concern,

I am a handicapped customer of Home Depot. I have been a customer of Home Depot for decades. Unable to shop in person, so I called in my order for pickup. I have attached a copy of my receipt to show the purchase was made but when my contract picked up supplies no doors were in the order. I have attempted to resolve this issue with the store where I made my purchase but they keep giving me the runaround and never call me back to resolve this issue. The last attempt was made on 7/15/23 @ 7:00 pm to resolve this issue I spoke with Manager Adams who promised to call back but never did. Customer Information

REVA CONLEY

[protected]

[protected]@aol.com

5517 FLETCHER

FORT WORTH, TX 76107

Order # H0542-354981

Receipt # [protected]

Desired outcome: Pick up the 4 doors I purchased see the receipt I have attached for style and sizes.

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11:57 am EDT
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Home Depot Service for windows and doors

A salesperson came to the house to provide an estimate. The salesperson was very nice, professional, knowledgeable...had no problems there. They were even able to match and beat a competitor's price. I was also sold on the fact that Home Depot offers a lifetime warranty, is a major company that has been around for decades, and wants your continued business...In other words, Home Depot will "do right" by me.

Note: I was sold on the Simonton Windows...I went with the best they offered (no cheap/poor quality windows for me)

December 2020:

Day 1: I had two windows (kitchen, living room) and a sliding glass door replaced. 1) the kitchen window would not fit properly. They had to order a new one, so I was instructed NOT to open the window. (great, I have a window I can't use)

2) the screen door for the sliding glass door (that I paid for) was missing. I was told they would have to order it and then have it installed.

After months of waiting and unreturned phone calls and after finding out that my screen door and window had been sitting in a warehouse for months! and no one contacted me to schedule an install, I finally had the new window and door installed...5 months later!

2) the new window was defective, and the sash did not fit properly. Again, we had to order another one., that took weeks to get a response, and several months to order and schedule the install.

3) The latch door on the sliding glass door broke, and I could not open it from the inside. Again, I had to open a service case and wait for someone to come and fix it. Again, that took months.

4) the third window was defective and cracked shortly after it was installed. We had to order another one. Again, that took months to order, then several more to schedule the install.

Note: the technician/installers that Home Depot contracts with have been great up to this point

5) June 26, 2023. The screen door for the sliding glass door broke, and I contacted Home Depot to put in a service request. After waiting more than 2 weeks, I called back and was told someone would contact me that day. After waiting 2 days, I called back and had to case "escalated." July 13, I received an email at 8:36pm from and technician/installer named Joe. He left his phone number in the email and told me to call him to schedule. So excited to finally hear back, from someone, I called the number (26 minutes after receiving the email). Well, Joe "scolded" me for calling before 9:00 and told me I would have to wait until tomorrow.

?

So wait, it is OK for you to contact me in the evening, but it is not OK for me to contact you?

(no where in the email did he state to call "first thing tomorrow" or "you can call me tomorrow at ...") He simply said to call him, and so I did...why wouldn't I?

It appears that once they have your $$$, you are not a priority. You have to make several phone calls and practically harass people to get anything done. You will wait weeks to hear a response and months to have anything done. I was "sold" on this great Warrantee and service, but I received neither.

Desired outcome: More prompt and effective communication

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4:03 pm EDT

Home Depot Delivery, installation and haulaway

I am very angry and disappointed with Home Depot and would never purchase appliances from them again. I paid 2,000 for a stove, installation, delivery and haul away of the old appliance. Here is the events of the headaches and poor customer service I received

1.) First scheduled delivery July 11th 2023 delivery man spoke barely any English was rude and refused to deliver and install my stove "Not my job I just deliver. When explaining to him I paid fro installation and delivery he acted like he didn't understand me. Called Home Depot asked them just to deliver and drop off the stove. They claim I have to get an electrician. and refuse to leave the stove had to reschedule.

2.) Friday July 14th re-schedule delivery again Guy was rude and nasty to my 70 year old mother law barley spoke English and said" We deliver do not install"proceed to tell him according to the terms and conditions of my contract and what I paid for he needs to deliver install and haul away my old stove. Said no. I told my mother in law to put him on the phone, Guy refuse to speak to me and cussed in Spanish. I said you will take the old stove and leave the stove here all he had to do was drop the stove in the box why I rodered a drop in and plug it in. He refused. Are was ready fro installation hook ups were there and Said"No not my job" It is poor business practice on Home Depots part to hire cheap labor with communication barriers who are rude and refuse to do the work you pay for according to the terms and conditions of my contract. He did take the stove after having an attitidue being extremely aggressive and cursing us in spanish and but damaged my walls door and condo with his angry in the process Now I have to pay 250.00 for a hand man to do Home Depots work because the folks you subcontract out are lazy and say I deliver dont install. Poor business practice and from extensive research on the internet its a huge problem with your delivery and installation workers. Fix the problem its poor business practice.

Desired outcome: I expect a discount and to be reimbursed and compensated

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2:03 pm EDT
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Home Depot Poor customer service - ignored repeatedly

It seems that I often have a bad exerience at Home Depot with regards to customer service. I was just at Home Depot in on Hesperian in Hayward, CA on 7/13/23 and 7/14/23. I went in to get several items, including some paint for a project that I am working on. They were busy in the paint department, and I knew it was going to be a long wait, so I decided to come back at a less busy time. I came back the next day and there were 4 people working in the paint department and just one customer. I walked up to the counter (which is very poorly laid out in a way that I always see customers confused about) and the person working turned and helped a man that cut in front of me. I was annoyed, as this happend pretty much every single time I go there, but I waited anyway. The employee never made eye contact with me, nor did any of the other three. I waited for the one at the counter to enter the other customer's order, mix the paint and hand it to him. Then waited while two more employees (now 6 of them there) came over and chatted and goofed around for a bit. All the while I am standing at the counter with my paint swatches in hand waiting for service. The original employee started to walk back up to the counter saw another customer nearby, turned and started helping him. I was never even acknowledged. I just left without my paint.

This exact situation has happened to me here at least 5 different times. Twice I complained at the store, which is something I never do. I have also had really poor service at the customer service department. It's like I put on a cloak of invisibility as soon as I walk into Home Depot. I am done being ignored. I will not be going to Home Depot anymore.

Desired outcome: I would love a real appology. It would be great if employees were actualy trained in customer service, or at least hire people that have pride in their job and self respect.

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8:44 pm EDT

Home Depot Refrigerator

I bought a refrigerator, and it was delivered damaged. I returned it and didn't get a full refund. I bought a different one the second time and it was delivered this morning, "Broken"! Home Depot manager told me to wait 2-3 business days for a full refund. So, the situation is that I am without a fridge in 90-degree weather, first refrigerator partially refunded and second fridge no refund for 2-3 days. It all happened withing 10 days. Home Depot is selling damaged and broken appliances without checking. Pathetic customer service, slow refund process, and uncountable problems to the customer. No one answers the phone and longest holds. The delivery man left the fridge outside the apartment without knocking the door. I have knee issues and fractured ankle; how can I carry a refrigerator inside my apartment? Home Depot higher authorities must take charge of this issue. After all this hassle, they must provide me a fridge free of cost and deliver at soon as tomorrow.

Desired outcome: After all this hassle, I would like The Home Depot to return a full refund of both purchases and they should provide me a fridge free of cost and deliver at soon as tomorrow.

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Mr. Helpful
Los Angeles, US
Jul 14, 2023 12:22 am EDT

Hi Shazia.

We appreciate that you'd like full refunds on both fridges as well as having a third fridge, provided free of charge, delivered by tomorrow.

Contact the local Home Depot location you made the purchases through. They'll have more information concerning these transactions and hopefully be able to assist.

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2:10 am EDT
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Home Depot Cedar tone wood

Yes I was redoing a deck for a customer and we did it into 2 phases. Well the first time I got grade 2. Then this past weekend I went to the same store on the same shelf and grabbed what should have been grade 2 cedar tone wood. It even says on the receipt that Is what I purchased. Well it's not some how I got grade 1 this time. The homeowner and I are very passed off the wood nor the stain match each other. The home owner thinks I was trying to screw him over some how. We bought over 70 boards in total for this deck and now it is half and half. I want to know how you are gonna fix this problem? Because even giving me the correct wood to match does not pay me to redo this deck again. Labor alone is well over 1500. Plus dump fees of 300 and more delivery fees. I am a pro member and shop at the home depot for all my work. But I gotta say if I have to pay for this in any way weather it's buying new wood

Desired outcome: I wasn't the price of the lumber refinded plus new lumber given to me at no charge. Plus I think it is fair for you to pay me the labor to redo the work along with the disposal fee and also freee delivery on this replacement.

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Update by Jeff Frame
Jul 13, 2023 9:18 am EDT

Unreal because you guys put the wrong wood on the shelf and in the store I'm supposed to pay for this. You are a joke I will get it handled trust me

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Mr. Helpful
Los Angeles, US
Jul 13, 2023 2:41 pm EDT

Hi Jeff.

We appreciate hearing back from you.

Was the wrong lumber placed on a shelf? We don't know that was ever established. What we do know is that you received grade 1 lumber when paying for grade 2 lumber. As was stated, "Somehow I got grade 1 this time." With respect, the difference should have been noticed the moment the new lumber was placed next to the previous lumber. No question, the client is thinking the same thing.

Assuming you're going to leave the better grade, the client will end up with a better deck than you intended to provide. That should appease their concerns.

Home Depot considers themselves a partner in this process. In order to get this handled, please contact the general manager of your store's location. He or she may be able to do something extra to assist.

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Mr. Helpful
Los Angeles, US
Jul 13, 2023 6:26 am EDT

Hi Jeff.

We would think that anyone viewing your photos can appreciate your frustration. The two halves of the deck simply do not match.

Prior to the lumber being marked or cut, Home Depot would have been happy to return or exchange the lumber for what you intended. Especially as a pro member, regardless of how it occurred, such an error should have been caught long before the wood was processed. Home Depot has a standing policy of not accepting returned lumber once it has been marked, cut, nailed or stained. I'm sure you can appreciate why.

If you'll contact the general manager over the location of the Home Depot you prefer purchasing from, it is possible that additional arrangements can be made for the purchase of additional matching lumber to the side you wish to retain. You may want to keep the used, unneeded lumber for future projects.

Please let us know if there are any further concerns.

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1:51 pm EDT
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Home Depot Window and door installation

I was loving my neighbors, win windows and doors that they had installed from Home Depot in 2021. I went next-door and asked her what they were and I really love them and she said they were PGT energy efficient windows so I called Homedepot and set up a consultation with a sales associate to come out and give me a price on that product when Jan came to my house and got out of his car I told him you know I pointed to my neighbors house and told him that’s what I want. I want to swing out windows in the front PGT energy efficient but I want them in bronze, not white. We proceeded to go in the house and go over all the options and different things like that and prices. We talked about PGT and we also talked about another brand , that was a little cheaper and but it wasn’t PGT. It was just owned by PGT and he gave us the prices and then you know he left and then a few months later I called him back and wanted to go forward with the PGT windows swing out in the front and everything like that . Well he ended up using another. He gave me two quotes, but he use the one that was cheaper the The the company that’s owned by PGT. I think it’s air master that I told told him I totally don’t want well. I got air master doors they’re not energy efficient , the window job was terrible they use white thick caulking for inside my house. It’s messy all over the place. This is the windows don’t swing out they’re not PG tear energy efficient. My house has damage my floor my floors my brand new bathroom tub was damaged from tools dropping on it , there was damage done to the outside of the concrete of my windows and I couldn’t get any help for almost a year. I ask them if they can reimburse me for the both doors were damaged and they put them in my house and after they realize they were damaged they did not do anything about it for almost a year. I told him I do not want in spite of them being damaged they weren’t energy efficient the heat was coming through my house like crazy , it wasn’t what I ordered. We talked about it but I did not want that and I made it very clear to him. I wanted to PGT windows. I have proof that I ordered PGT windows through Voice Mail’s to correspond written correspondence, and Homedepot did not want to change out the windows they didn’t change out my door. They gave me a refund but they didn’t change it out to a PG door and currently it’s still not finished and the door knob falls off every time you try to open it , so I’m asking to be reimbursed for all the money I lost from contractors not being able to finish their job because of the hold up for and I want to file a demand letter to Homedepot but I filed it and I sent it to ferry Road and it came back so I will have a demand letter that I’m going to send but I don’t know where to send it I want all my deposits back and I want it fixed the way I ordered it the way that I would I want it. I’m not paying anybody until my house is fixed. Totally thank you Teresa Mancini 2432 NE. 14th Terrace, Pompano Beach, FL 33064. I have a inspection report I can send too.

Desired outcome: I want my windows and doors as to what I talked about PGT energy efficient, swing out in front repairs on my house. 10,000 in damages

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Mr. Helpful
Los Angeles, US
Jul 13, 2023 6:41 am EDT

Hi Theresa.

We're very sorry you're not happy with the desired outcome and would like to assist.

You're complaint jumps around a considerable amount and becomes nearly impossible to address here. We'd suggest contacting your Home Depot sales specialist, i.e. Jan, and work with him to come up with any suitable solution(s).

Please let us know if there are any further concerns.

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7:09 am EDT
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Home Depot Delivery of Home Decorators Collection Ashburn 36 in. W x 21.75 in. D Vanity Cabinet in White

BLUF: One delivery guy was sent to deliver two heavy vanities. The items were delivered damaged and after the whole ordeal, I ACTUALLY ended up losing $200 out of pocket. I HAVE PICS AND VIDEO! ALWAYS TAKE A VIDEO OF YOUR DELIVERIES FOLKS!

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The delivery guy shows up around 7am in the morning (on a school day) with no call or notice that he is coming. I hear loud noises coming from outside the house and wonder what’s going on so early in the morning. That’s how I came to realize that my vanities are being delivered.

He drops the boxes from the truck on to a cart on the street which is about a 4-foot drop. I do mean drop in every sense of the word. I wondered why he is doing it that way and wouldn’t it damage the vanities. That’s when it occurred to me that this was a solo deliver person delivering two heavy vanities. Even Home Depot themselves caution that it takes a minimum of two adults to move this vanity.

After unloading them, he leaves the boxes at the end of the drive way right behind my cars, blocking my cars (see pic). I asked him to move those boxes or I would not be able to move those cars and make it to work that day. I tell him to deliver the boxes to my porch and not obstruct my driveway and cars. He argues with me and tells me that he is only contractually obligated to deliver to any part of the driveway and the end of the driveway meets that obligation.

He finally agrees to move it to the porch but not to the actual porch instead to the entry way blocking the entrance to my house (see pic). He has to roll the boxes on the ground since, it’s a solo driver, he is unable to physical pick it up and move them (see pic). Then he walks away cursing in Spanish (I have learned some Spanish curse words over the years 😉) leaving the vanities blocking the entry way. I pleaded with him to move it because the forecast called for rain that day, but he was okay with leaving the vanities to be rained on. Luckily my neighbor was having something delivered to his house that day and I was able to enlist those deliver folks’ help in moving the vanities on to the porch and out of the incoming rain.

After finally receiving my vanities weeks after placing the order, I call the contractor the vanities are here and ready for install! Contractor come out later that day to do the install and upon opening the boxes they show me that these vanities are damaged (see pic). I tell them I need to return them and get new ones. Contractor tells me that’s up to me but they still are going to charge me $200 for that day.

Home Depot only refunded the vanity purchase price and no compensation (still waiting and it has been months) for the $200 loss due to contractor’s charge and not to mention the aggravation and hassle.

I think I have a good case and my video and pictures are proof positive. THEY SENT ONE GUY!

P.S. Home Depot doesn’t allow video uploads and maximum 500-character review.

Desired outcome: Compensation for loss of $200 delay fee.

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3:34 pm EDT
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Home Depot Abusive employee

Yesterday, July 6th, my friend and I rented a flatbed pickup truck at the Woodhaven Boulevard Home Depot location in NYC, to move some furniture for a youth theater nonprofit we run in Richmond Hill. We were given the contract and, because I am an attorney, I read the entire thing. We were explicitly told that the truck had half a tank of gas and that we needed to return it with half a tank of gas. While we were driving out of the parking lot, I noticed an older man standing in the way of our rental, preventing us from moving. He made eye contact with me and laughed. I figured he was laughing because I am a young woman wearing a frilly dress and driving a pickup truck--objectively funny stuff, and I laughed too. I had to gesture for him to move out of the way so that we could exit the lot. We had an uneventful journey driving the furniture to our theater.

Upon our return, the older man who had blocked us from leaving was in the rental center, and it immediately became clear that he was an employee. I returned the keys and he asked us if we had refueled the truck. We responded no, we didn't have to, since we didn't drive very far and the tank was still at half, which was our contractual obligation. Indeed, the distance we needed to travel was very short -- a 7-mile trip in total, including the journey to and from Home Depot. The Ford F250, which is the make and model of the truck we rented, gets on average 14.6 miles per hour per gallon for city driving--meaning we used less than half a gallon of gas for our entire journey. We rented the truck for 2 hours and 23 minutes, and the truck was off and parked for the vast majority of that time.

When we told this man that we hadn't fueled the car, he became enraged--and I mean ENRAGED. He was immediately antagonistic and began verbally attacking me and yelling in my face. He said something to the effect of "Oh, so you didn't leave the parking lot at all? Did you sit there for two and a half hours in the parking lot with the car off? Because otherwise you used gas and now you owe me money." He screamed this in my face repeatedly and I can actually still envision it in my mind's eye--it was extraordinarily degrading and condescending. My male friend jumped in and explained we had only driven around the neighborhood and spent most of the time parked. The man still continued screaming, saying that we had to replace any gas we used. I pointed out that the contract stated that the truck had half a tank when we left the store and that we needed to return it with half a tank. The man continued yelling at us and made us go outside with him to check the gas tank. H also claimed that he was the one who had given me the keys, which he absolutely was not--a younger man gad given us the keys and done our rental contract for us.

On our way outside to the truck, I let the man know that I read the entire contract and that I am an attorney. Additionally, as I am an assistant district attorney, I took out my lieutenant's badge to show him and to implicitly warn him against escalating the interaction further. He angrily said "Yeah, yeah, I don't care about your badge. I don't care that you're a lawyer." Of course, when he checked the car, there was half a tank of gas remaining. Instead of cooling down and apologizing for verbally harassing us, he escalated the interaction further, claiming that the tank was actually more than half full (it wasn't, as per my own check before we left AND as per the contract, which I still have), that he had checked it himself (he hadn't), and that we were liars. We went inside to finish checking out and the entire time, I was re-affirming that we wouldn't have to pay for anything because we had fulfilled our contractual obligation and had barely used any gas. In turn, he began screaming at us that, unlike me, he has "dignity and integrity." He repeatedly and loudly attacked my "dignity and integrity" for several minutes, making a scene in the store and causing heads to turn. Needless to say, it was extremely embarrassing and uncalled for. He continued hurling these insults and said his wife is a lawyer, she writes books, and she "actually has integrity." My friend asked for a receipt since we need to get reimbursement for our non-profit. He rudely responded, "If you just WAIT A MINUTE I'll get you your receipt" with as much contempt as he could muster. He also mentioned that he "[wasn't] even on the clock right now."

Finally, before leaving, I asked him for his name. He said "I don't have a name. You don't need to know my name." I asked the young associate what his name is and he said "Oh, I don't know, he just started working here," in a clear attempt to cover for him. I called the store today and found out that the older man's name is Robert and the younger man is probably Louis or Luis.

I am absolutely horrified at how I was treated last night by your associate. I am a member of law enforcement and I help run a nonprofit for kids in the arts--I consider myself to be an active member of the local community. We were just trying to move a couch 3 miles down the road for our theater production this summer because no one had a car large enough. Our program routinely spends a lot of money at Home Depot for stage, props, and costume building and our staff is no longer comfortable patronizing this location as long as Robert is there. His behavior was so vile that it probably qualified as criminal harassment (and I would know). I expect to be kept in the loop regarding what action will be taken against Robert for this behavior.

My contract number was #308704.

Desired outcome: Apology and refund for service for the humiliation

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Mr. Helpful
Los Angeles, US
Jul 13, 2023 5:21 pm EDT

Hi John.

There's a little confusion as to your complaint.

The complaint refers to "Yesterday, July 6th" but is dates July 10th. Is it possible to have you confirm the date and time of the incident?

Also, the complaint reads as if you are a woman but it's submitted by John Campos. Can we get a little clarification?

Thank you.

J
Author of the review
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John Campos
, US
Jul 13, 2023 7:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes I was joining in a complaint that my daughter made for a very serious situation She asked me to help as she was getting no reply. I'm happy to report I have met with the store manager and a formal inquiry has now been initiated. Sorry my post was confusing.

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3:32 pm EDT

Home Depot Delivery of wrong items and no communication as to the status of the order

I ordered lumber, Timber Tech Composite Friday 7/7/23 from Watertown store 2602. A delivery was dropped off 7/8/23 by Home Depot of South Bay in Boston . It turned out to be something I did not order. So from 7/7/23 till 7/10/23 trying to find an answer to what will be done to fix the error, I still do not know for sure. Most times I could not get thru to Soth Bay and when I do I get different answers each time. No email or text regarding the mistake or correction was received.

The invoice # H2602-387914

-Peter Wong

[protected]

[protected]@hotmail.com

Desired outcome: I want to get what I ordered as soon as possible.

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2:08 pm EDT

Home Depot vissani 7.1 cu. ft. top freezer refrigerator in stainless look

Dear Custmer Service Team,

I bought a Vissani 7.1 cu. ft. Top Freezer Refrigerator on Thursday, 7/6/23 and got delivered on 7/7/23. When I opened it, I found a dent right in the center of the fidge door. It is looking bad and I am disappointed. I called Home Depot, Santa Clara where I bought it and waited for good 50 minutes but nobody answered. Then I called the Home Depot in Cambell, from where it was delivered. They answered and told me that I have to take it back to the store and they will see if they have a replacement available. This was even more disappointing. I can't carry a refrigerator as I had a fractured ankle cured till last month and still not allowed to carry heavy weight. Secondly, this fridge came dented and was not inspected before delivery. It shouldn't have happened if it would have been checked. I need a quick replacement or full refund so I can find a good product as the weather is getting hot. Thanks!

Order# H0630-276662-V2-[protected]----Store purchased: 2435 Lafayette St. Santa Clara, CA 95050.

Please use my this email: [protected]@hotmail.com

A swift response would be highly appreciated!

Shazia Sajjad.

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8:10 pm EDT
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Home Depot Home delivery

I purchased an expensive Weber grill on line, order# WB49328283. I chose Home Depot over Ace or Wayfair thinking I would have better customer service. The price was the same. Sorry to say I was very wrong. The delivery date was 7/5, but got moved to 7/6. I waited all day for the delivery. Called several times. Uses the Estes tracking app. I was told by the Home Depot rep that it was out for delivery and might come as late as 7PM. Waited until 7:20PM and called again. The rep investigated and determined it was delivered to the warehouse. Now the responsibility falls on me to call early tomorrow to try to arrange delivery. This is terrible customer service. I would like to know my complaint did not fall on deaf ears. If you want to compensate, may I suggest free assembly. I had planned to assemble myself to save the $179 charge. Alfred Robbins, [protected], [protected]@gmail.com.

Desired outcome: A response and prompt delivery of my purchase.

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4:21 pm EDT

Home Depot Horrible customer service and they don't answer phones

I put in an online order on 05 July 23 (approx $5K) and got an email said 59 of 61 items were ready. Its after 6 pm and called to ensure I could pick it up that evening so the guys could continue working the following day. I called and was put on hold for more than 18 min then when someone went to pickup they hung up. I immediately called back bc its more than 15 miles to drive back into town to pickup this stuff with a trailer. They finally answered and immediately said "please hold" "I said NO bc its been another 15 minutes. Esmerelda said"well you have 3 customers ahead of you"I said"no-I doubt they been standing there for the 30 minutes while I was on terminal hold."She had a [censored]ty, snotty tone with me. I said Ill drive in and the 3 of us can have a discussion" she says "well you just do that" in an arrogant tone then hung up. Now I'm pissed and drove into this hell hole they call HD. I arrive and immediately ask for the manager on duty. Myke finally comes out and now I see the problem with the employees. His attitude isn't much better. I asked him if more than 30 minuets on hold is acceptable? Depends he says. I asked him we need to have a discussion on your employee. He's like "wont do any good to you to say or do anything" and just wanted to get me and my order outa there. Hence the problem-the employees are never held accountable. There was 3 HD employees sitting on stools next to one guy running the cash register. Management failure! Again management is still the problem there! This store has gone thru 4 managers in the short time I've lived near here. I own houses in many different states, used many different HD's and this by far is the worst HD in the nation! I quit using HD for about a year bc of the fiasco when I was remodeling my kitchen, nothing has changed!

[censored]ty customer service

Don't answer the phone

Management is weak and useless in resolving issues

Its been going on more than 3 yrs I lived in the area

Desired outcome: Fire Myke and Esmerelda

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4:54 pm EDT
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Home Depot Customer service

I cannot seem to be able to talk to a customer service rep. It is very hard to get to talk to someone. I would like to be able to talk to someone about the military ID card that HD requires. I do not have a smart phone and therefore can not download any apps. It is really hard to get through to a customer service rep.

Hopefully there is an easier way to get the necessary ID card.

Desired outcome: I would appreciate a response and a better way to obtain an VA ID card that Home Depot will honor. I served four years in the US Air Force from Aug 1955 to Aug 1959. Serving in New York, California, Okinawa, Tiwan, and Mass.

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Mr. Helpful
Los Angeles, US
Jul 07, 2023 8:14 pm EDT

Thank you for your service.

Unfortunately a smart phone is now required. However, once you obtain a current smart phone, you'll find the process extremely easy.

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4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Home Depot Two exterior doors and storm door

On june 6 we ordered and paid for merchandise with a total of $2,683.16 for everything to have two exterior doors and one storm door to be installed. We were told that the contractor would contact us within 24 hours via email to schedule date for installation and if not within 24 hours, they would call within 48 hours. As of today, july 4th, almost an entire month later, we have not received an email or phone call to schedule date for installation. We have called or gone by home depot complaining almost weekly and their only contact with the contractor is supposedly by email and they just keep telling us that the contractor is behind and they are not sure why they have not contacted us to schedule date for installation. This is unacceptable! home depot should be able to contact the contractor by phone and demand them to communicate with the customer!

Desired outcome: THE CONTRACTOR NEEDS TO CALL ASAP AND SCHEDULE DATE FOR INSTALLATION AND WE SHOULD BE GIVEN A DISCOUNT!!! AT THIS POINT WE ARE CONSIDERING ASKING FOR A REFUND AND USING ANOTHER COMPANY!

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1:13 pm EDT

Home Depot Cant speak to a live person

Bought merchandise in May. Wanted to check on 6 month payments as I have not gotten a statement. I lost my credit card so I have no way to find the account number.

Calling Customer service is a joke. Kept connecting me with a robot which just created a lot of frustration. Finally got someone after 6 calls and then they told me I would get to speak to someone. When I got transferred, it was the automated service again asking for my account number.

I want to speak to someone. I'm sure if I wanted to place an order they would have someone on the phone in 2 seconds.

This is terrible customer service.

Desired outcome: Please tell me how to get a live representative on the phone to help???

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

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Home Depot In-depth Review

Product Selection:

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Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

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Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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