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Hewlett-Packard (HP) Customer Care Service


3000 Hanover Street, MS 1050
Palo Alto
United States - 94304-1185

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Hewlett-Packard (HP) Complaints & Reviews

HP / HP Officejet Pro 6830 Printer

This product continues to have issues with the printer heads. I have had to contact customer support twice and have the machine replaced. The second replacement is now having issues printing with back ink. The good thing is they have a 24/7 customer support chat (http://www.hp.com/chat) where you...

HP - Michigan, Redford / Pavillion All In One - This product is junk

Patty Perry on 2016-04-03
Purchased this HP Pavillion All in One. Boy you sure got a lot of people fooled here for sure. You claim that you will get LIFE TIME Assistance- well when you call the phone # you are on hold then after a while a person will call you back in 24 hrs, what kind of crap is this.?? You sell the...

HP / Misleading Global/worldwide/international warranty

Amrendra p Singh on 2016-03-31
HP is a misleading company when comes to provide warranty. On the website there is clear mention that HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country...

HP - Texas, Marble Falls / HP 15 Laptop

1Purplerose4u on 2016-03-14
I am disabled and live way out away from the nearest town. I bought a HP Laptop 15 in September 2015. By November it was freezing up when changing screens. I called HP and they sent me a new hard drive the next day. Then four days later they sent a technician out to install the hard drive...

HP / Smartfriends services

Reviewer86783 on 2016-03-04
HP Smartfriends tricks you into signing up for an automatically renewing plan that withdraws money from your account with no authorized pre-approval. I recently received an email regarding a failed credit card transaction (due to a changed card number) for the automatically submitted...

Hewlett-Packard (HP) / Service

Reviewer65189 on 2016-03-02
I purchased a new HP touch screen monitor for a Windows 10 computer. The screen was not working properly so I called HP customer service. First they told me my warranty was expired even though the monitor was only several days old. Then they said I needed to purchase a HP service agreement...

Hp - Hewlett - Packard / Customer Service

Reviewer25979 on 2016-02-20
In December I sent my laptop to be repaired by HP since it was still under warranty. When I got it back 2 weeks later, the touch screen had a huge crack down the middle. This crack was not there when I sent my laptop away. I called HP and they told me to send it back to be replaced. It...

Hewlett-Packard / Pavilion laptop

debsho on 2016-02-15
Purchased laptop 6-2015 at Staples in Newport, OR. Problems include tiles freezing, computer randomly closing, lost e-mails, audio and DVD malfunctioning. Took computer back to staples x 2 was told they were unable to fix, advised to contact HP. Spent 20 plus hours on phone to India...

Hewlet Packard / Customer Service

Julia Legs 11 on 2016-02-09
The HP UK customer service has always been the worst in the world and NOTHING is ever done about it - despite people trying. They are unprofessional rude and uncaring. I can't wait to get rid of my HP laptop so that I never have to deal with them again. People live in mighty dread of...

HP / Customer Service

Reviewer62454 on 2016-01-28
I recently received a second replacement to an original purchase of an HP 9630 Printer. The first printer was purchased in January of 2015. That printer was replaced by a second printer in May of 2015. That printer had problems in January of 2016 and was replaced with an officiate 8610. The HP...

HP - Maryland, Severna Park / "Smart Friend" Plan

Franz G. Deuringer on 2016-01-10
On Jan 8th my backup to the WD My Passport resulted, somehow, in my People Contacts in Outlook 2013, to disappear. I found them under "I cloud contacts, but was unable to transfer them back to my Outlook. The first "technician " named Bruno at HP found the list but was unable to make the...

Hewlitt Packard - South Carolina, Beech Island / InstantInk delivery

Reviewer95146 on 2016-01-03
The first delivery I received through the InstantInk program was defective, and my printer stopped working. Although my account was billed for the second delivery, I never received it. I called customer service 15 minutes before closing, and waited on hold until exactly closing time at...

Hewlett-Packard - South Carolina, Laurens / hp 200 laptop

robstarnes4 on 2015-12-31
bought a computer 6 months ago at wal-mart because i only like windows 8, not 8.1 or 10, so i bought this new hp 2000. at first, all was fine but then, i could get on google to play my music or purchase movies, but i couldn't play my movies. i didn't think a lot about it because i watch...

Hp - Hewlett - Packard - California, Palo Alto / Bait and switch

Cynthialynns on 2015-12-22
My order was switch Your cart Back to shoppingLive Help Print Your items Product nameEstimated ship dateQty.Total HP ENVY 750se Desktop HP ENVY 750se Desktop N3G97AV#ABA_1 Hide customized details Blu-ray Writer and SuperMulti DVD burner HP Wireless 802.11 a/b/g/n/ac 1x1 with Bluetooth M.2...

HP / Envy x360 Laptop

Reviewer74794 on 2015-12-08
I purchased a new laptop a couple of months ago, a HP Envy x360, and without a doubt, it is the WORST LAPTOP EVER! If you even breathe on it, it moves to any place but where you want it to. I have owed a lot of HP's, but this is the worst and I will never own another one because of...

Hewlett-Packard / Pavillion 17" special edition with beats audio

Reviewer43847 on 2015-12-01
It has been a year and several phone attempts and sent computer back 3x to them it still is not working it takes 10 minutes to write a 30 second e mail sometimes it actually types backwards locks up doesn't respond they told me my warranty was up several times before the year wa...

HP - Oregon, Corvallis / SmartFriend Service

Reviewer12960 on 2015-11-21
Dear Sir/Ma'am, I would like to request a refund. When pushing the SmartFriend product to me you represented that your technicians had the ability to remotely log into my computer system to clean out all corrupt files and recover my files. You convinced me. However, after I signed up...

Hewlet Packard / Printer HP Oficejet 5740

Reviewer25722 on 2015-11-17
Will never purchase another HP printer or product. Purchased HP Office jet 5740 HP has "wired" this printer to sell more ink products. My work is constantly interrupted with messages that ink is low, I need to order ink, do I want to purchase ink, ink cartridge is not an HP (I've only used...

Hp - Hewlett - Packard / Pavilion 550-a114. computer terriable. slow and constanty locks up

Reviewer52064 on 2015-11-11
I bought this computer new never used before and have had problems since the first boot. i updated my old windows vista to this new computer with windows 10. nothing but problems. takes more than 10 minutes just to boot if it even does. I have very fast business class internet so it is not...

HP Customer Service - Ontario, Toronto / HP officejet pro 6830

Reviewer28715 on 2015-11-09
Although this is a very poor product it's is not about his that I am writing to complain but about the attrocious customer service. I called in on a Tuesday to complain about my printer giving me a print head error to which they told me that they were having issues with this printer and...

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