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Hewlett-Packard (HP) Customer Care Service


3000 Hanover Street, MS 1050
Palo Alto
United States - 94304-1185

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+1 855 629 7863(HP Executive Customer Relations Department) 1 0

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Hewlett-Packard (HP) Complaints & Reviews

HP - California, Palo Alto / Bad customer service

LadyG on Oct 18, 2016
I had HP printer and liked it a lot. But one day something happened to it and it stopped working, it also could not find the Wi-Fi connection. I called HP customer service, they asked me to explain in details what was wrong. So I told them everything and they said that was not a huge...

HP / Laptop service

Summary of issues: 1. Battery of HP laptop conked off (plugged in, not charging) around 2 months ago (a few weeks after warranty expired) 2. Used chat support 3 times which temporarily solved my problem 3. When problem kept repeating itself, visited service center in Gurgaon 4. Follow-up from that...

HP - California, San Ramon / New laptop not covered by warranty - stated as water damaged

Senthil1978 on Aug 3, 2016
I got a HP laptop from Costco in Nov 2015, in 6 months the laptop died down and as advised by COSTCO team I sent it to HP Service center for repair. HP checked and said that the laptop died down due to water damage in motherboard and its not covered under warranty. I used the laptop till...

Hewlett-Packard (HP) - New York, Schenectady / My HP notebook

DaveMonty on Jul 14, 2016
After going thru 3 HP laptops, and one catching on fire, the customer service rep sent me an email telling me to go to the link which was provided in the email to order a new laptop with the things I wanted on the laptop. She told me this new one was coming directly from the manufacture...

Hewlett-Packard / Taking my credit card information without telling me anything or coming back to the phone

Karo Winn on Jul 13, 2016
Yesterday, HP called me back to inqiure about buying their warranty on my new computer; that I had not even opened up the shipping box to. I told the Hp representative that I'll purchase theirs but I didn't want to spend over a certain amount. He asked for my CC information and said that...

Hewlett-Packard (HP) - Washington, Spokane / 2 computers I purchased

socsie59 on Jul 12, 2016
I bought a small laptop last july at Walmart, a hp product&had a 2yr.warranty on it.3 months after I bought it something went wrong so I sent to company and they sent it back saying know fix&would, nt honor my warranty.Then in October I bought another one a desktop&had it...

Hewlett-Packard (HP) - Oregon, Klamath Falls / HP 63 Ink

Mona Ferrario on Jul 3, 2016
I buy ink for my printer from Wal Mart the price is $15.97 for one cartridge the last two cartridges have printed about 40 pages each and then the printer indicates that the ink is low and they stop printing. Wal Mart will not (can't) replace them and told me that this is an HP issue. How...

Hewlett-Packard - Ontario, Toronto / Customer Service

avrom on Jun 27, 2016
I have been jerked around for 2 months waiting for a credit. The trained monkeys HP uses should go back to the forest. Every time I have called I'm given a different answer as to the status. The last call today I was put on hold for 10 minutes then cut off. HP customer service ha...

Hewlett-Packard (HP) - California, Palo Alto / Smartfriends services

Jim14 on Jun 2, 2016
I used the Smartfriends service once two and a half years ago. They signed me up for a year service paid monthly and continued to charge you month to month once the year was up. They never sent a bill or did anything to remind you they were still taking my money. They insist that this wa...

HP / HP Officejet Pro 6830 Printer

Dissatisfied HP Customer on Apr 12, 2016
This product continues to have issues with the printer heads. I have had to contact customer support twice and have the machine replaced. The second replacement is now having issues printing with back ink. The good thing is they have a 24/7 customer support chat (http://www.hp.com/chat) where you...

HP - Michigan, Redford / Pavillion All In One - This product is junk

Patty Perry on Apr 3, 2016
Purchased this HP Pavillion All in One. Boy you sure got a lot of people fooled here for sure. You claim that you will get LIFE TIME Assistance- well when you call the phone # you are on hold then after a while a person will call you back in 24 hrs, what kind of crap is this.?? You sell the...

HP / Misleading Global/worldwide/international warranty

Amrendra p Singh on Mar 31, 2016
HP is a misleading company when comes to provide warranty. On the website there is clear mention that HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country...

HP - Texas, Marble Falls / HP 15 Laptop

1Purplerose4u on Mar 14, 2016
I am disabled and live way out away from the nearest town. I bought a HP Laptop 15 in September 2015. By November it was freezing up when changing screens. I called HP and they sent me a new hard drive the next day. Then four days later they sent a technician out to install the hard drive...

HP / Smartfriends services

Reviewer86783 on Mar 4, 2016
HP Smartfriends tricks you into signing up for an automatically renewing plan that withdraws money from your account with no authorized pre-approval. I recently received an email regarding a failed credit card transaction (due to a changed card number) for the automatically submitted...

Hewlett-Packard (HP) / Service

Reviewer65189 on Mar 2, 2016
I purchased a new HP touch screen monitor for a Windows 10 computer. The screen was not working properly so I called HP customer service. First they told me my warranty was expired even though the monitor was only several days old. Then they said I needed to purchase a HP service agreement...

Hp - Hewlett - Packard / Customer Service

Reviewer25979 on Feb 20, 2016
In December I sent my laptop to be repaired by HP since it was still under warranty. When I got it back 2 weeks later, the touch screen had a huge crack down the middle. This crack was not there when I sent my laptop away. I called HP and they told me to send it back to be replaced. It...

Hewlett-Packard / Pavilion laptop

debsho on Feb 15, 2016
Purchased laptop 6-2015 at Staples in Newport, OR. Problems include tiles freezing, computer randomly closing, lost e-mails, audio and DVD malfunctioning. Took computer back to staples x 2 was told they were unable to fix, advised to contact HP. Spent 20 plus hours on phone to India...

Hewlet Packard / Customer Service

Julia Legs 11 on Feb 9, 2016
The HP UK customer service has always been the worst in the world and NOTHING is ever done about it - despite people trying. They are unprofessional rude and uncaring. I can't wait to get rid of my HP laptop so that I never have to deal with them again. People live in mighty dread of...

HP / Customer Service

Reviewer62454 on Jan 28, 2016
I recently received a second replacement to an original purchase of an HP 9630 Printer. The first printer was purchased in January of 2015. That printer was replaced by a second printer in May of 2015. That printer had problems in January of 2016 and was replaced with an officiate 8610. The HP...

HP - Maryland, Severna Park / "Smart Friend" Plan

Franz G. Deuringer on Jan 10, 2016
On Jan 8th my backup to the WD My Passport resulted, somehow, in my People Contacts in Outlook 2013, to disappear. I found them under "I cloud contacts, but was unable to transfer them back to my Outlook. The first "technician " named Bruno at HP found the list but was unable to make the...

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