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Hewlett-Packard (HP)


3000 Hanover Street, MS 1050
Palo Alto
United States - 94304-1185
Customer Care
+1 855 629 7863(HP Executive Customer Relations Department) 1 0

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Hewlett-Packard (HP) Complaints & Reviews

Hewlet Packard / Customer Service

Julia Legs 11 on 2016-02-09
The HP UK customer service has always been the worst in the world and NOTHING is ever done about it - despite people trying. They are unprofessional rude and uncaring. I can't wait to get rid of my HP laptop so that I never have to deal with them again. People live in mighty dread of...

HP / Customer Service

Reviewer62454 on 2016-01-28
I recently received a second replacement to an original purchase of an HP 9630 Printer. The first printer was purchased in January of 2015. That printer was replaced by a second printer in May of 2015. That printer had problems in January of 2016 and was replaced with an officiate 8610. The HP...

HP - Maryland, Severna Park / "Smart Friend" Plan

Franz G. Deuringer on 2016-01-10
On Jan 8th my backup to the WD My Passport resulted, somehow, in my People Contacts in Outlook 2013, to disappear. I found them under "I cloud contacts, but was unable to transfer them back to my Outlook. The first "technician " named Bruno at HP found the list but was unable to make the...

Hewlitt Packard - South Carolina, Beech Island / InstantInk delivery

Reviewer95146 on 2016-01-03
The first delivery I received through the InstantInk program was defective, and my printer stopped working. Although my account was billed for the second delivery, I never received it. I called customer service 15 minutes before closing, and waited on hold until exactly closing time at...

Hewlett-Packard - South Carolina, Laurens / hp 200 laptop

robstarnes4 on 2015-12-31
bought a computer 6 months ago at wal-mart because i only like windows 8, not 8.1 or 10, so i bought this new hp 2000. at first, all was fine but then, i could get on google to play my music or purchase movies, but i couldn't play my movies. i didn't think a lot about it because i watch...

Hp - Hewlett - Packard - California, Palo Alto / Bait and switch

Cynthialynns on 2015-12-22
My order was switch Your cart Back to shoppingLive Help Print Your items Product nameEstimated ship dateQty.Total HP ENVY 750se Desktop HP ENVY 750se Desktop N3G97AV#ABA_1 Hide customized details Blu-ray Writer and SuperMulti DVD burner HP Wireless 802.11 a/b/g/n/ac 1x1 with Bluetooth M.2...

HP / Envy x360 Laptop

Reviewer74794 on 2015-12-08
I purchased a new laptop a couple of months ago, a HP Envy x360, and without a doubt, it is the WORST LAPTOP EVER! If you even breathe on it, it moves to any place but where you want it to. I have owed a lot of HP's, but this is the worst and I will never own another one because of...

Hewlett-Packard / Pavillion 17" special edition with beats audio

Reviewer43847 on 2015-12-01
It has been a year and several phone attempts and sent computer back 3x to them it still is not working it takes 10 minutes to write a 30 second e mail sometimes it actually types backwards locks up doesn't respond they told me my warranty was up several times before the year wa...

HP - Oregon, Corvallis / SmartFriend Service

Reviewer12960 on 2015-11-21
Dear Sir/Ma'am, I would like to request a refund. When pushing the SmartFriend product to me you represented that your technicians had the ability to remotely log into my computer system to clean out all corrupt files and recover my files. You convinced me. However, after I signed up...

Hewlet Packard / Printer HP Oficejet 5740

Reviewer25722 on 2015-11-17
Will never purchase another HP printer or product. Purchased HP Office jet 5740 HP has "wired" this printer to sell more ink products. My work is constantly interrupted with messages that ink is low, I need to order ink, do I want to purchase ink, ink cartridge is not an HP (I've only used...

Hp - Hewlett - Packard / Pavilion 550-a114. computer terriable. slow and constanty locks up

Reviewer52064 on 2015-11-11
I bought this computer new never used before and have had problems since the first boot. i updated my old windows vista to this new computer with windows 10. nothing but problems. takes more than 10 minutes just to boot if it even does. I have very fast business class internet so it is not...

HP Customer Service - Ontario, Toronto / HP officejet pro 6830

Reviewer28715 on 2015-11-09
Although this is a very poor product it's is not about his that I am writing to complain but about the attrocious customer service. I called in on a Tuesday to complain about my printer giving me a print head error to which they told me that they were having issues with this printer and...

HP - Michigan, Saint Joseph / Hewlett-Packard Desktop Pavilion 500-C60

Reviewer86358 on 2015-10-13
I bought this computer over a year an half ago, as soon as it turned one year old, have had nothing but problems with it, plus talking to your tech supports. I had to have a new a hard drive and recovery disk sent to me and I had the Geek squad put it in. It worked fine for about a month...

HP - Wisconsin, Milwaukee / HP Deskjet 1512 All-in-ONe Series

jac60 on 2015-09-18
On 8/26/2015, I gave HP's services department remote access to my computer to install the all-in-one into my computer because I was having problems with installing it. The man took control and the icons showed up on my computer but he stated I needed to get my registrar cleaned because he...

Hewlett-Packard (HP) / HP SmartFriend Service

Bayesics on 2015-09-17
I was having problem with my HP Spectre x2. I had connected it to an external monitor (ASUS PB278Q) using HDMI. It used to work fine but starting from about two months ago, the display started acting strangely, i.e. flickering, showing only partial screen or distorted pictures, and going...

Hewlett Packard - Ontario, Toronto / HP Customer Service

nadinec on 2015-08-13
Mon 3 - first time i call and place the order, she tells me it'll be at my door in 3-5 days Fri 7 - second time someone tells me there is a shipping delay with PUROLATOR - assured me it would ship by mon/tues - and that shes contacting them and said she will call me back within 24...

Hewlett - Packard / HP Photosmart 5520 Printer

geeby on 2015-07-08
This printer is the worst I've ever had, it only prints with a lot of encouragement from me. it won't engage with the paper, it chews things up and makes my blood boil. I will never buy any more HP products ever again.

Hp Singapore / Delivery Delay

Impacted_Customer on 2015-05-08
Its with great pain I am writing this email to update you on my recent HP Online shopping experience. I have ordered an Laptop under order no xxx on 7th May (Thursday) just around lunch time (SG Local time), through telephone with HP staff. It was confirmed by the staff that I might not...

HP - New Jersey, Barnegat / Smartfriend

Lorraine F on 2015-04-16
The wait time for smartfriend assistance is just awful. I can't do or hear anything becasue of this annoying music. Can't you add the service that you will call us back when a technician is available. This is a waste of my time and i am extremely annoyed. Also, you website is so...

Hewlett Packard - Massachusetts, West Wareham / ink replacement cartridges

Rob from Mass. on 2015-03-19
I am a homeowner, I have a desktop computer that I use frequently and also a printer that I use frequently! I purchased a HP printer and when it was time to replace the ink cartridges in an attempt to save a few bucks purchased them from LD ink co, a reputable supplier of replacement...

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