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Hewlett-Packard (HP) Customer Care Service

Hewlett-Packard

3000 Hanover Street, MS 1050
Palo Alto
California
United States - 94304-1185

Customer Support Phone Numbers

User
phones:
+1 855 629 7863(HP Executive Customer Relations Department) 2 0
Troubleshooting:
http://www8.hp.com/us/en/troubleshooting.html

Support Forums:
http://www8.hp.com/us/en/supportforums.html
 

Hewlett-Packard (HP) Complaints & Reviews

Hewlett-Packard (HP) / Hp officejet 5740

Ar
Armand Courchaine on Nov 21, 2016
On November 9, 2016 I purchased HP 62XL Tri color and HP 62XL Black ink. Here we are November 21, 2016. 13 days really 13 days and I need tri-color. I printer 5 - 8 x 10 photos, 8 - 6 x 4 Printer tells me I'm low on tri-color??? I checked black and tri-color. I like the printer but the ink...

Hewlett-Packard (HP) / HP officejet pro 8600

Ja
Janette Ledea on Nov 3, 2016
Highly disappointed with HP printer and customer service. I bought the printer about 2 years ago. From the beginning, the printer was just too slow and inefficient. It has been nothing but trouble the 2nd year, unfortunately the warranty expired so there is nothing that can be done. It i...

Hp Singapore / Hp pavilion 14-al108tx

Mr
Mr. Ong on Oct 23, 2016
HP Singapore, I had a horrible experience with your delivery/after-sales service. I ordered a HP Pavilion 14-al108TX online and was met with multiple failed delivery attempts despite calling your customer service (Ryan/Jennifer) on at least 5 occasions. Each time I called, I was promised...

HP / Bad customer service

La
LadyG on Oct 18, 2016
I had HP printer and liked it a lot. But one day something happened to it and it stopped working, it also could not find the Wi-Fi connection. I called HP customer service, they asked me to explain in details what was wrong. So I told them everything and they said that was not a huge...

HP / Laptop service

Hp
Summary of issues: 1. Battery of HP laptop conked off (plugged in, not charging) around 2 months ago (a few weeks after warranty expired) 2. Used chat support 3 times which temporarily solved my problem 3. When problem kept repeating itself, visited service center in Gurgaon 4. Follow-up from that...

HP / New laptop not covered by warranty - stated as water damaged

Se
Senthil1978 on Aug 3, 2016
I got a HP laptop from Costco in Nov 2015, in 6 months the laptop died down and as advised by COSTCO team I sent it to HP Service center for repair. HP checked and said that the laptop died down due to water damage in motherboard and its not covered under warranty. I used the laptop till...

Hewlett-Packard (HP) / My HP notebook

Da
DaveMonty on Jul 14, 2016
After going thru 3 HP laptops, and one catching on fire, the customer service rep sent me an email telling me to go to the link which was provided in the email to order a new laptop with the things I wanted on the laptop. She told me this new one was coming directly from the manufacture...

Hewlett-Packard / Taking my credit card information without telling me anything or coming back to the phone

Ka
Karo Winn on Jul 13, 2016
Yesterday, HP called me back to inqiure about buying their warranty on my new computer; that I had not even opened up the shipping box to. I told the Hp representative that I'll purchase theirs but I didn't want to spend over a certain amount. He asked for my CC information and said that...

Hewlett-Packard (HP) / 2 computers I purchased

So
socsie59 on Jul 12, 2016
I bought a small laptop last july at Walmart, a hp product&had a 2yr.warranty on it.3 months after I bought it something went wrong so I sent to company and they sent it back saying know fix&would, nt honor my warranty.Then in October I bought another one a desktop&had it...

Hewlett-Packard (HP) / HP 63 Ink

Mo
Mona Ferrario on Jul 3, 2016
I buy ink for my printer from Wal Mart the price is $15.97 for one cartridge the last two cartridges have printed about 40 pages each and then the printer indicates that the ink is low and they stop printing. Wal Mart will not (can't) replace them and told me that this is an HP issue. How...

Hewlett-Packard / Customer Service

Av
avrom on Jun 27, 2016
I have been jerked around for 2 months waiting for a credit. The trained monkeys HP uses should go back to the forest. Every time I have called I'm given a different answer as to the status. The last call today I was put on hold for 10 minutes then cut off. HP customer service ha...

Hewlett-Packard (HP) / Smartfriends services

Ji
Jim14 on Jun 2, 2016
I used the Smartfriends service once two and a half years ago. They signed me up for a year service paid monthly and continued to charge you month to month once the year was up. They never sent a bill or did anything to remind you they were still taking my money. They insist that this wa...

HP / HP Officejet Pro 6830 Printer

Di
Dissatisfied HP Customer on Apr 12, 2016
This product continues to have issues with the printer heads. I have had to contact customer support twice and have the machine replaced. The second replacement is now having issues printing with back ink. The good thing is they have a 24/7 customer support chat (http://www.hp.com/chat) where you...

HP / Pavillion All In One - This product is junk

Pa
Patty Perry on Apr 3, 2016
Purchased this HP Pavillion All in One. Boy you sure got a lot of people fooled here for sure. You claim that you will get LIFE TIME Assistance- well when you call the phone # you are on hold then after a while a person will call you back in 24 hrs, what kind of crap is this.?? You sell the...

HP / Misleading Global/worldwide/international warranty

Am
Amrendra p Singh on Mar 31, 2016
HP is a misleading company when comes to provide warranty. On the website there is clear mention that HP Global Warranty covers HP products at the level of standard warranty offered in the country in which it is used. For example, a product purchased in country "A" and moved to country...

HP / HP 15 Laptop

1p
1Purplerose4u on Mar 14, 2016
I am disabled and live way out away from the nearest town. I bought a HP Laptop 15 in September 2015. By November it was freezing up when changing screens. I called HP and they sent me a new hard drive the next day. Then four days later they sent a technician out to install the hard drive...

HP / Smartfriends services

Re
Reviewer86783 on Mar 4, 2016
HP Smartfriends tricks you into signing up for an automatically renewing plan that withdraws money from your account with no authorized pre-approval. I recently received an email regarding a failed credit card transaction (due to a changed card number) for the automatically submitted...

Hewlett-Packard (HP) / Service

Re
Reviewer65189 on Mar 2, 2016
I purchased a new HP touch screen monitor for a Windows 10 computer. The screen was not working properly so I called HP customer service. First they told me my warranty was expired even though the monitor was only several days old. Then they said I needed to purchase a HP service agreement...

Hp - Hewlett - Packard / Customer Service

Re
Reviewer25979 on Feb 20, 2016
In December I sent my laptop to be repaired by HP since it was still under warranty. When I got it back 2 weeks later, the touch screen had a huge crack down the middle. This crack was not there when I sent my laptop away. I called HP and they told me to send it back to be replaced. It...

Hewlett-Packard / Pavilion laptop

De
debsho on Feb 15, 2016
Purchased laptop 6-2015 at Staples in Newport, OR. Problems include tiles freezing, computer randomly closing, lost e-mails, audio and DVD malfunctioning. Took computer back to staples x 2 was told they were unable to fix, advised to contact HP. Spent 20 plus hours on phone to India...

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