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Greyhound Customer Care Service

Greyhound Lines, Inc.

PO Box 660362
Dallas
United States - 75266

Customer Support Phone Numbers

Fax:
+1 214 849 6006 0 0
 
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Greyhound Complaints & Reviews

Greyhound Bus Company / Greyhound Bus - Gift Ticket Fee

Jc
jcch on 2016-04-09
My son, who is 17 years of age, needed to use Greyhound to visit a prospective college with 2 of his friends. I purchased a r/t ticket on-line, and was notified that I would be levied an additional $18 "Gift Ticket Fee" on a $82 ticket. I called Greyhound Customer service to voice my...

Greyhound / Ticket Information

Al
allen.ericaf on 2016-03-28
I was trying to complete a purchase of a ticket online for my daughter from 3/24/2016-03/28/2016. Each time I would get to the submit payment screen and get an error message. We purchased the student advantage card and that took several tries to process. Finally I looked online to purchase...

Greyhound Courier Express / Email

Ha
hanouna on 2016-02-08
J'ai reçue cet émail et je voudrais savoir si c'est une escroquerie par internet et cette compagnie existe vraiment et comment ils ont eu mon Email ? Et est ce qu'ily a d'autres personnes qui ont aussi reçues des emails pareils et merci à vous. GREYHOUND COURIER EXPRESS Link...

Greyhound / bad customer service from greyhound

Re
Reviewer35910 on 2016-01-15
It is with grave concern that I am making this complaint, as I and my family often use your bus services and have been satisfied. However on the 9/01/2016 my elderly brother was booked on the 8am bus. We arrived at the bus station at 7:40am, the bus was at the station but he was informed...

Greyhound / The conditions in the depot in Edmonton Alberta

Re
Reviewer66405 on 2015-12-27
On Christmas night of this year we drove my daughter in to catch her bus home. Upon our arrival inside we were immediately accosted by numerous drunk and high derelicts asking for money. Some of these people were very aggressive in their approach. My daughter was very intimidated and...

Greyhound / Delivery not send

An
Angham kamel on 2015-12-06
Powerball Logo SHIPMENT DELIVERY TERMS AND CONDITIONS (YOUR FEEDBACK IS IMPORTANT TO US) People GREY HOUND COURIER SERVICE To bosy_moaa@yahoo.com 03/29/09 at 1:46 PM Greyhound Courier Express 72d CROWNDALE ROAD- LONDON - NW1 1TP TEL- +4470359 69028 +4470359 66962 FAX- 020 7383 2122 Dear...

Greyhound Bus Co. - Texas, Dallas / Horrible customer service, website not working

Re
Reviewer56314 on 2015-11-11
Called the CS line tonight after the 'new and improved' website did not work at all. Repeated attempts to type in the city of origin did not work. When I called CS, I got some line in the Philippines. Fine, now I'm talking to someone who cannot understand me. He told me the...

Greyhound / Wrong ticket

Ed
Ed Farolan on 2015-11-11
I bought a round trip ticket from Albuquerque to Chihuahua, MX, at the Albuquerque Greyhound station. My trip to Chihuahua was ok, but when I went to board my bus in Chihuahua last Nov 3 back to Albuquerque, I was informed that the 1:30 pm bus was cancelled a long time ago. I was put in a...

Greyhound Courier - Canada - Ontario, Ottawa / Overcharge/no tracking/confusion/no response

Su
Suzanne Cascanette on 2015-07-25
Hello - I have written several times with no response. Hope to hear from someone? Regards, Suzanne Cascanette From: suzanne.m.cascanette@hotmail.com To: greyhound.nationalcustomerservice@greyhound.com Subject: ATTENTION RESPONSE REQUESTED 3rd Attempt! Do you monitor this web site? MATTERFW...

Greyhound / horrendous service. theft

Ma
marcuskw on 2015-07-15
First of all. I am a 44 year old software engineer who has never written a bad review, never yelped or otherwise felt the need to complain. This is the worse company I have ever encountered. Company purchased an eticket for me. At counter told it had to be pre-printed. Bus was leaving in...

Greyhound / NO HEAT

Sh
SHELONDA J on 2015-01-07
TOOK A TRIP FROM MINNEAPOLIS TO CHICAGO ON 12/30/14 WITH NO HEAT ON THE BUS. THEN FROM CHICAGO TO MINNEAPOLIS ON 1/4/15 WITH THE SAME THING. EVERY NUMBER I CALL CANT HELP ME AND THE NUMBER FOR THE TERMINAL NEVER ANSWERS. I HAD FIVE PASSENGER INCLUDING MY 60 YEAR OLD MOM WHO NOW HAS...

Greyhound Bus / Racism

Ma
Magicwood on 2015-01-03
Greyhound anyone? I say again, GREYHOUND ANYONE! Let me tell you a story. A True story! I put my wife on a greyhound bus this evening to go to her sisters house. The driver from the 1st minute he got off the bus was very rude to everyone to include children at ages somewhere close to 4 and...

Greyhound / ill advertisement

Pe
peteboard3000 on 2014-12-20
my complaint stems from a frustration of how our own government can allow a company like grey hound to function at its malicious and rude behavior. i had purchased an ticket online for 23.00 and planned to depart at 345 pm on tuesday 16th of december 2014. so knowing i was going to travel...

Greyhound - Texas, Killeen / refunds

Ro
rodefer on 2014-12-15
I never complain about transportation services but when i bought a non refundable ticket a week ahead, i did not know that a few days later i would not need it. I believe that if you purchase at least a week ahead of departure time that you should be given a chance at refund. You may have...

Greyhound Bus / Poor Customer Service, Extremely Rude Employees

Km
kmharris on 2014-02-13
Sign the petition at Change.org...http://www.change.org/petitions/greyhound-lines-boycott Greyhound has a pattern of horrific customer service, including stranding passengers, not giving refunds and having the rudest employees on the planet, (especially at the Port Authority in New York). I...

Greyhound / service unfulfulled, overcharged, rude reps

Gr
greyhoundishorrible on 2014-01-30
on 1/28 I attempted to reserve a ticket with the "cash" option and received an error message asking that I call customer support to purchase this ticket. I did so and was told I needed to call a 7/11 location as it was a cash reservation. I did so and was told there were issues with cash...

Greyhound - British Columbia, Prince George / baggage

Gw
Gwen Ballendine Kirsch on 2013-10-05
HI, Pirince George, has lost my luggage, its been since the 25th of sept 2013. i was traveling from terrace BC, to kelowna BC, got to prince george with my luggage, when i remmbered tht i need to change my luggage tag to kelowna. i was making my way to the back where, the buses and luggage...

Greyhound Bus Lines - New York, Buffalo / lost luggage bad customers service

Fr
fredfelvus on 2013-07-30
39days ago they (greyhound bus line) lost my luggage and still no word and had to deal with very bad customers service over my lost luggage now that the waiting game I got to wait 90 days for them to fine my lost luggage and the lost don't stop there now that I talked to someone and...

Greyhound Bus - California / lost luggage, bad service

Ef
efrendogg on 2013-05-17
Got on a greyhound bus from el monte ca stoped in san bernardino ca for other people to switch to a vegas bus.I stayed on but someone took my luggage off so when I had to switch busses in phoinex az I had no luggage and the bus driver was letting the people grab luggage n not checking...

Greyhound Bus Liines - Texas, Dallas / lost luggage over 1 1/2 months

Sl
S laushaul on 2013-04-15
My luggage was lost on 3/2/2013 on my way to Texas from California, the bus i was on had a malfunction so i had to re-board another bus but my luggage was not placed onto the bus. I called from 3/2/2013 til present date, only to speak to extremely rude and uncaring employees. On 3/5/2013 I...

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