Greyhound Lines
Reviews and Complaints

I was on a bus from Nashville to Texarkana, Route US0601 on October 31, 2014, with two drivers. Driver A announced on the PA system that we would be stopping at Jackson, TN, but we would not be going inside the store there. She announced that we could have three minutes to smoke before we leave. Then, off the PA system, I heard her tell driver B, I had a disagreement with the store there, and do not want the passengers to spend any money there. There was one passenger who disembarked, and one who got on. As their luggage was being placed, driver B said that there were passengers who went inside the store, and Driver A told everyone to get on board, because we would be leaving these passengers behind. We all got on board except the two adults and one infant who were in the store. We began pulling out and the male adult ran to the bus and pounded on the side of it as she sped away, but the driver merely said, "I told them not to go in the store, I have a schedule to keep!" I explained that I believe that the couple had gone inside the store to get milk for their baby's bottle. One passenger came up front and told the driver, "You left my brother behind." The driver said, "Get your A$ in your seat or I will put you out right here on the side of the road!" We proceeded to Memphis.
When we got to Memphis, the driver announced that everyone must get off the bus because the bus would be cleaned and serviced which would take one hour! She could not spare 15 seconds to allow the couple to board, but could take an hour to service the bus!
Shortly, the couple arrived by private auto. The couple spoke only Spanish, and did not understand the order not to go inside the store.
The drivers were both very rude and left everyone feeling very uncomfortable. Not only did we have to wait for an hour to get the bus serviced, but we had to sit for 6 more hours to wait for Greyhound to find us a driver to take over the bus.
I have 5 years experience as a charter bus driver and have never experienced or heard of such rude behavior

My trip back from NYC to Syracuse, NY was an accident to happen.
1 a person traveled for almos 3 hrs STANDING UP at the back of the bus
2 a group of young ladies brought 2 huge suitcases on board that stayed in the middle of the corridor. The passengers had no way to pass them.
3 a person talked extremely loud on the phone for almost 2 hrs in the back of the bus
4 the bus driver NEVER checked up the passengers - there was a lady that had her plastic bag by her side on the seat.
New York, NY — Syracuse, NY

Monday, Jun 9, 2025

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02:20 PM

New York Port Authority

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US0205

Greyhound

Direction Syracuse, NY

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07:30 PM

Syracuse Bus Station

We had reserved two front seats, paid, on the McAllen Tx bus to Harlingen Tx on Dec 17th, the 12 noon bus to Harlingen Tx. There was a Greyhound employee seated in my reserved seats and he refused to move when I told him that I had reserved those two front seats for me and my wife. He was arrogant and totally rude, refused to move, told me that there were plenty of seats for us to sit down. He was a Greyhound employee and was riding free. Arrogant and rude to the core. He paid no attention to my telling me that I had reserved and paid for those two seats. Further, he actually occupied all four front seats on this bus and had luggage on the seats, told me to sit elsewhere, refusing to move the luggage for us to sit down on the other front seats. This action on his part was totally uncalled for, employee showed total disregard for paying passengers that help pay his salary. He should be Fired ON THE SPOT. The driver knew this employee and they did a lot of talking. We told the driver of the incident. I sincerely hope that Greyhound will take adequate action to prevent this type of occurrence in the future by firing this employee. Is it any wonder that people have a low opinion of Greyhound!

Personal will thief your luggage because they know the company wont help the customer at all. the only reason I don't have my luggage is because the company did not help at all to get it back. i called them as soon as the bus left with my bag and i said how the bag looks in what bus it is etc. and yet my bag is still lost nobody has taken no responsibility or nobody has even tried to get it back. worst company ever they really don't care for their customers belongings or safety

On Monday, July 1, 2024, I had the worst experience ever with Greyhound the driver on the Georgia road was horrible, and The driver whose name I didn't get was the rudest driver ever. She yelled at the riders and got in someone's face as well as yelled at them. I was already upset at the fact that wasn't a Greyhound although I paid for a Greyhound bus ride. The driver stated several times and rudely that no one was able to eat or drink on the bus in any way not even the snacks we brought for the trip. Once we made it to Mississippi in the Brandon area she left two guests at a rest stop and made smart remarks after leaving them. That was the worst experience ever

Booking [protected] Writing this and will take this up the chain. I purchased a one way trip from Orlando to Savannah (trip day Feb10) on Grehound site but the trip was on Flixbus, the drivers(both drivers) were on the phone while driving on the Interstate all the way. I felt very unsafe, also I was rushed to pick up my luggage and accidentally took another passenger’s suitcase. My luggage still missing, I filled out the form, and have yet gotten any update. Contacted every greyhound for the bus trip, always directed to call center or told to fill out the form and wait for email.

Negligent driver ( Bus #8106 - Greyhound Route 1210) left two passengers wrongfully stranded in Holbrook,AZ (Circle K food break stop) on Dec. 24, 2023 around 3:15 a.m. The driver failed (upon starting his shift in Albuquerque, NM) to follow Greyhound/FLIXbus protocol, take a headcount, or even provide intro. remarks about anything when we reboarded bus (headed to Los Angeles, CA destination) on Dec. 23, 2023 after 11 p.m. That's last time I saw my suitcase placed in undercarriage baggage compartment of (Bus #8106 ?) and knew that when we stopped at Phoenix Bus Station, all belongings and passengers were to be off the bus for routine servicing. James & I were sitting on either side of aisle in the first two rows! Outrageous! Bus driver was first off bus and beelined to Men's restroom where James said driver spent long time because he had been waiting next in line, but driver just scowled and went outside to drive away. At about same time, another Greyhound bus made same stop (failed to change marquee - Los Angeles, CA) but was really from opposite direction headed east to ABQ. Crowded and busy within very small Circle K. Using my cell phone because James left his plugged in in bus, we had to re-book on the next bus going to Phoenix from ABQ and make sure we had a seat. He was going on to L.A. and I was staying in AZ. So Greyhound knew we were on our way to catch up with our belongings and all of our personal property (both undercarriage items and onboard in overhead storage compartment) should have been taken off bus in Phoenix Bus Station, locked in Baggage Claim Room, for us to be reunited with, so we could complete our respective travel itinerary. I was on that next bus from Holbrook to Phoenix; we promptly arrived and when security agent escorted me to bus gates (James spotted Bus #8106 still parked at gate when we pulled up to the gates) the bus had evidently just driven off somewhere so all we could do was check in the secured Baggage Claim Room and why wasn't my suitcase, backpack, coat, etc. not in there! Security agent and Greyhound ticket counter staff instructed me to go online to complete the "Lost Baggage ' form for submission in order to find my belongings. My family had arrived to pick me up, so I had to leave the station with nothing! Submitted two Lost Baggage forms to cover both undercarriage and onboard overhead compartment items that day, have been following up frequently, yet still to this day, at least 3 wks. later, Greyhound has not even replied to my email at all. Ck'd back at Phoenix Bus Station Baggage Claim Room before flying home and was told by Greyhound staff that they (per FLIXbus instructions) sent anything to Dallas TX warehouse/terminal after 7days. Why was I not contacted? They used to keep lost items for 30 days at local station. None of the Greyhound staff seem to know how to contact Dallas terminal Lost and Found department or even tell me how lost luggage is sent on to Dallas. Why do they have passengers call the "800" customer service number when all that is for -strictly tickets or rebooking travel. It doesn't make sense! There's been so much negligence and simply failure by Greyhound employees to use common sense or basic service practices in handling situations where it was not the passengers fault to be separated from their personal belongings because every time on any bus I was told to take everything (onboard and undercarriage) with me, be reboarded if continuing same route, security and maintenance techs came on bus to check for items forgotten or dropped.

My kids took a bus from Modesto California and we're headed to Reno and in Sacramento they were told that the bus was canceled. They also were told that they had to be out of the bus station at 10:00 p.m. and couldn't come back in until 8:00 a.m.. a few minutes later a lady from Greyhound came up to my children at 11:00 a.m. and told them they had to leave the bus station because they were closing due to no more buses. I called Greyhound number to find out what was going on with my children. I asked Greyhound if they were going to put them in a room or something they could not be on the street. Several different Representatives on the phone were very rude and told me there was nothing they can do and hung up on me. I had to pay $113.26 for a motel room to know they were safe until tomorrow. I am so upset and disgusted. I will never put my children on this bus service again. Very scary as a mother. I had to give $50 deposit and another $40 just for my kids to be able to eat.$203.26 extra cost on top of the initial price for the tickets.

On 12-11-2023 my Greyhound bus driver, from Memphis 12:35 am 12/10/23 to Chicago 3:25pm) made an unauthorized stop to ONE9 Travel Center in Soroa,KY around 12pm and left me at the damn stop and my luggage is also gone with no trace. I have to wait 12HRS+ for another Bus at the Authorize Bus Stop in Soroa,KY which is down the road in the damn dark. I paid to ride to Chicago from Memphis, Instead I was left at a UNATHORIZE stop and all my personal belongings are now gone .

Booking Number

3125504198

Kelli Donegan

I got off the bus at a stop to use the restroom and when I returned the bus was driving off without me with my luggage on board on 11/7/23. I started calling right away and was told the luggage would be in Atlanta to call them. Called them for days with no answer, finally drove from Texas to Atlanta and was told they sent all luggage to Dallas the day before, yes the day before. I asked where in Dallas and the employee very rudely told me they didn't know somewhere in Dallas. I've called I've emailed and I can not get any answers or find my luggage.

Hello,

I purchased a Greyhound ticket for my mother who has a cognitive disability and is new to the States from Gainesville, Florida to Fort Lauderdale airport. The ticket is attached.

We had challenges, among others, finding the initial pick-up because there was no signage. Once we found the pick-up spot, the bus was delayed. Two bus drivers arrived within minutes of each other. One bus was heading to Orlando and after scanning my mother's ticket, directed us to the other bus that arrived. I specifically informed the driver, per the instructions from the Greyhound Website, that my mother was traveling alone to Ft. Lauderdale airport and that she would need assistance navigating any stops or transitions. I must add that this is the second time my mother has taken the Greyhound on her own and I followed these same steps. Her trip was successful at that time. Nonetheless, the driver assured us that she was on the correct bus, headed to Lake City first then to Orlando, and then to Fort Lauderdale Airport.

The Bus ticket listed the same bus number for the bus that would carry my mother to Lake City and then to Orlando. When purchasing the ticket, I made sure this was the case because I wanted to avoid as much confusion as possible for my mother. My mother called me to let me know when she arrived in Lake City. After hanging up with me, she was informed by the bus driver to get off of the bus for a break. My mother stayed on the bus also believing this stop was for those NOT headed to Orlando. She was not informed what next steps she was supposed to take despite the driver assuring her accommodations relevant to her cognitive disability would be met.

When I called my mother, having tracked that her bus was supposed to be on the way to Fort Lauderdale Airport, my mother stated she was in ATLANTA! No one checked her ticket. No one thought it strange that everyone got off the bus except her. No one called me as her emergency contact. NOTHING. Then when I called Greyhound, I was told that she would receive a complimentary ticket to get on the next bus to Fort Lauderdale from Atlanta. I called the airport to confirm that we could change her flight first and made sure to ask the Greyhound representative if the next time that I called, would the new representative see that my mother was supposed to get a complimentary ticket. When I called back the new representative was completely disregarding, condescending, and had no concern whatsoever for the fact that my mother has a cognitive disability. Her words verbatim were "it is not the drivers' responsibility. We have too many passengers and your mother should have paid attention". Then when the representative went to look for the complimentary ticket in the system, according to what she said she was doing, she came back to the phone asking me to validate why my mother should receive a complimentary ticket. The representative said that there was only one ticket available that would get my mother to the airport in time. Then, she hung up the phone!

I am beyond frustrated that I then had to call the Greyhound station back in Atlanta who said that one ticket was no longer available and we paid over $100 AGAIN for another ticket that is not going to the Ft. Lauderdale airport at all.

The absolute negligence of the assistance requested before my mother even got on the bus is ludicrous. Moreover, the representative that I spoke with before she hung up the phone was highly unprofessional and unfit to perform her duties. I would like to file a complaint and if possible also pursue legal ramifications for this atrocity and lack of cultural and disability sensitivity.

I booked a bus on the 17Sep 2023 from cradock to park station for the 7th Oct 23., then I cancelled on the 28th Sep23. On the 30th Sep23 I email all required documents including the refund form. After a week I made a follow-up and I was told to wait 7 to 21 working days, I waited more than 21days. I made follow-up again almost every week, everytime I was promised that I will receive an email from refund department but nothing received. On the 17th November I made follow-up again they transfer me to refund department without any luck.

On 10/23/2023 I left Boston for my trip to Lousiville, KY. On both trips every bus was late/delayed. My return trip was cancelled once and I had to rebook. I am almost 82 years old and the delays/late busses made me miss every connection on both trips. When I reached Columbus, OH I had already missed my connection to Louisville by almost six hours. The waiting room was filthy, there were no restrooms, the ones out back were locked, no vending machines and no one in the office. There was a bus load of ex-cons, one talking his his probation officer and all with prison tats. There was only one other lady besides myself. My bus to Louisville was scheduled for 3:50 p.m. which was almost six hours after I arrived. I did not feel safe. Because I needed to get to Louisville as my daughter is very ill I rented a car from Enterprise and drove the three hours to Louisville/Fairdale. These delays our unacceptable and I feel Greyhound should pay for at least half the rental car costs.

One of your drivers Eric Tibbs was very rude and yelled at me and gave me a hard time about my rescheduled ticket. He was also rude to other passengers and wouldn't let me sit in the front seat which says "elderly and handicapped). I shared a seat with a very large male who had half my seat and the seat belt fastener was jabbing me in the rear.

On my return trip I had to get a new ticket at each stop as all connections were missed due to the bus always being late. The Louisville waiting room was extremely filthy, the two bathrooms were discusting with feces on the floor and toilets. The other waiting room which used to be at 8th and Broadway was clean and had a restaurant. What happened?

On my return trip from NY I arrived in Boston at 1:00 a.m. and had to wait until 5:45 a.m. for my bus to(Concord) Portland, ME. The terminal was cold and I was shivering and nothing was open. I have taken Greyhound previously and never had these problems. I also had paid for guaranteed seating and did not get it. Greyhound has certainly gone downhill and I expect a refund. I have all the supporting documentation to prove my claim.

Karen C. Haggitt

18 Stovers Ocean Avenue

Harpswell, ME 04079

[protected]

Hi my name is Todd McLaughlin I chose Greyhound because I believe they are there I personally ticket for my wife she missed the bus she was wrong she tried to make it right by going on management portal but had no success we are good customers please help with a voucher not even asking for money but the number is [protected] leaving on Dayton November 5th at 8:15 Austin Texas to Atlanta Georgia at 8:45 p.m. person was Violet rose with credit card email address Todd e Mac [protected]@gmail.com thank you sir ma'am please help I'm trying to get my wife home

I had a layover in Indianapolis Indiana the bus was 5 hours late I have fractures in my feet I stood five hours waiting driver was rude didn't have information about why the bus late I was supposed to be in New Jersey at certain time driver stated lucky I give a [censored].i don't appreciate being talked to to like that it was 105am when the bus arrived nobody knew why the bus was delayed until the end no communication we deserved to know why the bus was delayed instead it was like the best kept secret

We bought a ticket with Greyhound based on the information we found on their website.

We were traveling from NYC to Boston on 10/13/23. We were supposed to leave NYC at 5:30 pm from Port Authority bus station.

But 3 hours before our trip, I received an email that said our trip was cancelled. So we had to take another bus at 4 pm.

The problem was that this other bus was terrible. It was really DIRTY and SMELLY and hot. It smelled like pee. The restroom was disgusting. It was nothing like the photos on their website. It didn’t offer Wi-Fi either. It didn’t have leather seats. So we paid for a good service but we received a really bad one.

I was aboard bus US0100 leaving Louisville, we stopped at Loves convient store I believe in Kentucky for what was said to be a 20 minute stop, for food. and I got back on the bus, I noticed it wasn't the end of 20 minutes so I just informed the bus driver I would go inside the store real fast. And he gotten very aggressive at me, while in the middle of isle. told be aggressively to sit down in my seat, if I leave the bus I won't get back on. I would be left. I knew the full 20 mins was hadn't passed. So I said that was weird. for him not to allow me to go when the time wasn't up yet, and was stepping up to me aggressively, after a little while, he left the bus stating he thinks somebody was in the restroom, and left for sometime, I think came back with some food I'm sure

My name is Almeta Seals and I booked a ticket with ground hound at the end of September or the beginning of October 2023. I was told that the bus would leave the Waco 8th street location. The bus never came. When I called customer service they kept saying it is 30 mins. late. Well my sister and I was at the wrong location. The told us about 2 hours later that we were in the wrong place. When I called customer service again they told us that another bus would soon arrive in Waco, Texas that was going to Fort Worth. When I ask the bus driver, Is the Bus going to Fort Worth, Texas he said yes. Well the bus did not go to Fort Worth it took us to Dallas, Texas. Upset could not describe how upset I was.

Now about the Bus Driver He stayed on the phone and only kept one hand on the string wheel. At one time I had to wake him up because he went to sleep. When I got to Dallas, Texas I did report the incident to a supervisor. She offered us a bus ride to Fort Worth but I told her that our family is on their way to pick us up. My sister still ride the bus BUT I WILL NOT UNTIL THIS MATTER IS RESOLVED.