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Greyhound Customer Care Service

Greyhound Lines, Inc.

PO Box 660362
Dallas
United States - 75266

Customer Support Phone Numbers

Fax:
+1 214 849 6006 0 1
 
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Greyhound Complaints & Reviews

Greyhound / My ticket purchase from greyhound

De
Desiree Dillard on Jul 18, 2016
on 7/12/2016 I purchased a ticket online the purchase was completed, and the charge was made to my account. when I called to get the confirmation number I was informed that the date was today to leave and I could not get my fare back, I INFORMED THE PERSON THAT I BOOKED ONLINE AND THE...

Greyhound - Pennsylvania, Philadelphia / Dissatisfied Customer/ Bad Service

Se
sexc2 on Jun 26, 2016
On June 26, 2016 I was at the Philadelphia terminal trying to catch the 2:20 am bus. I was there on time the bus was late, when it did arrived the driver was rude and said he was only taking the 2:20 am passenger to New York he took maybe 5 passengers left came back said he only had 1 seat...

Greyhound - Texas, Dallas / Bus stations, customer service, bus drivers

Re
RenneW on May 16, 2016
5/16/16. Purchased a ticket for my son to travel today at 7:15 AM from Gallup NM to MD. My son was at the station a full 1/2 hr ahead of time and was at the counter picking up his ticket, and the clerk let the bus pull away from the station, stranding several people who were in line with...

Greyhound - Texas, Dallas / Bus cancelled with no notice no reason and no help

Kc
K.c. Larosa on May 8, 2016
On Mother's Day, May 8th, 2016 we dropped my son off at the Wilmington, DE bus station and we headed home to Rehoboth, an hour and a half away. My son was headed to NYC and then to New Jersey, where he lives. His bus was to leave at 7:20. We dropped him off at 6:30. At 7:35, I received a...

Greyhound Bus Company / Greyhound Bus - Gift Ticket Fee

Jc
jcch on Apr 9, 2016
My son, who is 17 years of age, needed to use Greyhound to visit a prospective college with 2 of his friends. I purchased a r/t ticket on-line, and was notified that I would be levied an additional $18 "Gift Ticket Fee" on a $82 ticket. I called Greyhound Customer service to voice my...

Greyhound / Ticket Information

Al
allen.ericaf on Mar 28, 2016
I was trying to complete a purchase of a ticket online for my daughter from 3/24/2016-03/28/2016. Each time I would get to the submit payment screen and get an error message. We purchased the student advantage card and that took several tries to process. Finally I looked online to purchase...

Greyhound Courier Express / Email

Ha
hanouna on Feb 8, 2016
J'ai reçue cet émail et je voudrais savoir si c'est une escroquerie par internet et cette compagnie existe vraiment et comment ils ont eu mon Email ? Et est ce qu'ily a d'autres personnes qui ont aussi reçues des emails pareils et merci à vous. GREYHOUND COURIER EXPRESS Link...

Greyhound / bad customer service from greyhound

Re
Reviewer35910 on Jan 15, 2016
It is with grave concern that I am making this complaint, as I and my family often use your bus services and have been satisfied. However on the 9/01/2016 my elderly brother was booked on the 8am bus. We arrived at the bus station at 7:40am, the bus was at the station but he was informed...

Greyhound / The conditions in the depot in Edmonton Alberta

Re
Reviewer66405 on Dec 27, 2015
On Christmas night of this year we drove my daughter in to catch her bus home. Upon our arrival inside we were immediately accosted by numerous drunk and high derelicts asking for money. Some of these people were very aggressive in their approach. My daughter was very intimidated and...

Greyhound / Delivery not send

An
Angham kamel on Dec 6, 2015
Powerball Logo SHIPMENT DELIVERY TERMS AND CONDITIONS (YOUR FEEDBACK IS IMPORTANT TO US) People GREY HOUND COURIER SERVICE To bosy_moaa@yahoo.com 03/29/09 at 1:46 PM Greyhound Courier Express 72d CROWNDALE ROAD- LONDON - NW1 1TP TEL- +4470359 69028 +4470359 66962 FAX- 020 7383 2122 Dear...

Greyhound Bus Co. - Texas, Dallas / Horrible customer service, website not working

Re
Reviewer56314 on Nov 11, 2015
Called the CS line tonight after the 'new and improved' website did not work at all. Repeated attempts to type in the city of origin did not work. When I called CS, I got some line in the Philippines. Fine, now I'm talking to someone who cannot understand me. He told me the...

Greyhound / Wrong ticket

Ed
Ed Farolan on Nov 11, 2015
I bought a round trip ticket from Albuquerque to Chihuahua, MX, at the Albuquerque Greyhound station. My trip to Chihuahua was ok, but when I went to board my bus in Chihuahua last Nov 3 back to Albuquerque, I was informed that the 1:30 pm bus was cancelled a long time ago. I was put in a...

Greyhound Courier - Canada - Ontario, Ottawa / Overcharge/no tracking/confusion/no response

Su
Suzanne Cascanette on Jul 25, 2015
Hello - I have written several times with no response. Hope to hear from someone? Regards, Suzanne Cascanette From: suzanne.m.cascanette@hotmail.com To: greyhound.nationalcustomerservice@greyhound.com Subject: ATTENTION RESPONSE REQUESTED 3rd Attempt! Do you monitor this web site? MATTERFW...

Greyhound / horrendous service. theft

Ma
marcuskw on Jul 15, 2015
First of all. I am a 44 year old software engineer who has never written a bad review, never yelped or otherwise felt the need to complain. This is the worse company I have ever encountered. Company purchased an eticket for me. At counter told it had to be pre-printed. Bus was leaving in...

Greyhound / NO HEAT

Sh
SHELONDA J on Jan 7, 2015
TOOK A TRIP FROM MINNEAPOLIS TO CHICAGO ON 12/30/14 WITH NO HEAT ON THE BUS. THEN FROM CHICAGO TO MINNEAPOLIS ON 1/4/15 WITH THE SAME THING. EVERY NUMBER I CALL CANT HELP ME AND THE NUMBER FOR THE TERMINAL NEVER ANSWERS. I HAD FIVE PASSENGER INCLUDING MY 60 YEAR OLD MOM WHO NOW HAS...

Greyhound Bus / Racism

Ma
Magicwood on Jan 3, 2015
Greyhound anyone? I say again, GREYHOUND ANYONE! Let me tell you a story. A True story! I put my wife on a greyhound bus this evening to go to her sisters house. The driver from the 1st minute he got off the bus was very rude to everyone to include children at ages somewhere close to 4 and...

Greyhound / ill advertisement

Pe
peteboard3000 on Dec 20, 2014
my complaint stems from a frustration of how our own government can allow a company like grey hound to function at its malicious and rude behavior. i had purchased an ticket online for 23.00 and planned to depart at 345 pm on tuesday 16th of december 2014. so knowing i was going to travel...

Greyhound - Texas, Killeen / refunds

Ro
rodefer on Dec 15, 2014
I never complain about transportation services but when i bought a non refundable ticket a week ahead, i did not know that a few days later i would not need it. I believe that if you purchase at least a week ahead of departure time that you should be given a chance at refund. You may have...

Greyhound Bus / Poor Customer Service, Extremely Rude Employees

Km
kmharris on Feb 13, 2014
Sign the petition at Change.org...http://www.change.org/petitions/greyhound-lines-boycott Greyhound has a pattern of horrific customer service, including stranding passengers, not giving refunds and having the rudest employees on the planet, (especially at the Port Authority in New York). I...

Greyhound / service unfulfulled, overcharged, rude reps

Gr
greyhoundishorrible on Jan 30, 2014
on 1/28 I attempted to reserve a ticket with the "cash" option and received an error message asking that I call customer support to purchase this ticket. I did so and was told I needed to call a 7/11 location as it was a cash reservation. I did so and was told there were issues with cash...

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