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Greyhound Logo

Greyhound

Greyhound Lines, Inc.

PO Box 660362
Dallas
United States - 75266
Customer Care
Phone:(800) 231-2222
International phone number: (214) 849-8100
 
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Greyhound Complaints & Reviews

Greyhound - service unfulfulled, overcharged, rude reps

Posted: 2014-01-30 by    greyhoundishorrible
Complaint Rating:  100 % with 1 votes
on 1/28 I attempted to reserve a ticket with the "cash" option and received an error message asking that I call customer support to purchase this ticket. I did so and was told I needed to call a 7/11 location as it was a cash reservation. I did so and was told there were issues with...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Greyhound - British Columbia, Prince George - baggage

Posted: 2013-10-05 by    Gwen Ballendine Kirsch
Complaint Rating:  0 % with 0 votes
HI, Pirince George, has lost my luggage, its been since the 25th of sept 2013. i was traveling from terrace BC, to kelowna BC, got to prince george with my luggage, when i remmbered tht i need to change my luggage tag to kelowna. i was making my way to the back where, the buses and luggage are....
Complaint comments Comments Complaint country Canada, British Columbia, Prince George Complaint category Clothing, Shoes & Acc

Greyhound Bus Lines - New York, Buffalo - lost luggage bad customers service

Posted: 2013-07-30 by    fredfelvus
Complaint Rating:  0 % with 0 votes
39days ago they (greyhound bus line) lost my luggage and still no word and had to deal with very bad customers service over my lost luggage now that the waiting game I got to wait 90 days for them to fine my lost luggage and the lost don't stop there now that I talked to someone and found...
Complaint comments Comments Complaint country United States, New York, Buffalo Complaint category Travel & Vacations

Greyhound Bus - California - lost luggage, bad service

Posted: 2013-05-17 by    efrendogg
Complaint Rating:  100 % with 1 votes
Got on a greyhound bus from el monte ca stoped in san bernardino ca for other people to switch to a vegas bus.I stayed on but someone took my luggage off so when I had to switch busses in phoinex az I had no luggage and the bus driver was letting the people grab luggage n not checking tickets....
Complaint comments Comments Complaint country United States, California Complaint category Travel & Vacations

Greyhound Bus Liines - Texas, Dallas - lost luggage over 1 1/2 months

Posted: 2013-04-15 by    S laushaul
Complaint Rating:  0 % with 0 votes
My luggage was lost on 3/2/2013 on my way to Texas from California, the bus i was on had a malfunction so i had to re-board another bus but my luggage was not placed onto the bus. I called from 3/2/2013 til present date, only to speak to extremely rude and uncaring employees. On 3/5/2013 I filled...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Travel Agencies

Greyhound - Alberta, Spruce Grove - Customer Service?

Posted: 2012-12-06 by    monstertron
Complaint Rating:  0 % with 0 votes
I have been traveling with Greyhound for a number of years, and have traveled countless kilometeres throughout Canada for the most part without any troubles. Last night, after traveling for 16 hours from Southern BC, had a 1 hour and fifteen minute layover in Spruce Grove AB beginning at 11:15pm....
Complaint comments Comments Complaint country Canada, Alberta, Spruce Grove Complaint category Public Transportation & Taxi

Greyhound - Human rights and people w/disability rights

Posted: 2012-10-12 by    aznaom
Complaint Rating:  100 % with 1 votes
Me and my husband rode from Nampa Id to San Antonio Tx.Every bus driver but two where extremely rude to me and my husband.I am disabled have memory problems exc.We had a layover in Amirillo tx and the bus driver gave us boarding passes gli num 0434 .We went to board and he started to almost...
Complaint comments Comments Complaint country United States Complaint category Other

Greyhound Busses - Bus not showing up to pick us up

Posted: 2012-09-05 by    Vonate
Complaint Rating:  0 % with 0 votes
First let me say, I went on line on August 30 to purchase tickets to go to Atlantic City NJ. There was a problem with the system and I did not get anything showing that I had completed the process so that I could print my tickets however they processed the payment and took it ouf of my checking...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Greyhound - Texas, Mesquite - Location was an no man location

Posted: 2012-06-12 by    Skylar Parker
Complaint Rating:  0 % with 0 votes
I bought an prepaid ticket before the day I departed. Went to the location the next day arrived there at 4:25, when bus was suppose to arrive at 5:10. Waited at the location for 2 hours trying to get and contact with someone for information on the where about. Apparently they feel like there...
Complaint comments Comments Complaint country United States, Texas, Mesquite Complaint category Arts & Humanities

Greyhound Bus - Worst trip ever

Posted: 2012-05-23 by    Deb H....
Complaint Rating:  0 % with 0 votes
My ride on the Greyhound Bus line was the worst trip of my life. It started out that I could not order my ticket on line. I had to buy the ticket at the bus station. I used my debit card and was charged an additional 15% so I bought a one way ticket. The first stop was in Chicago Il with a 3...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Greyhound - Never Received Services - Scam

Posted: 2012-04-03 by    couldbebetter
Complaint Rating:  0 % with 0 votes
I purchased tickets a few weeks in advance. I never received the tickets due to a printing error. This I can understand, but Greyhound refused to re-send the tickets. They also never arranged for me to pick up the tickets, which they were supposed to do. Also, I was never refunded my mailing...
Complaint comments Comments Complaint country United States Complaint category Other

Greyhound Canada - I am appalled and I will never use this company again

Posted: 2012-02-23 by    Vigo
Complaint Rating:  0 % with 0 votes
I was in Vancouver and on my way to Naniamo and wanted to go from Downtown Vancouver to Downtown Nanaimo. I approach the counter and purchased two tickets for $45.00 Canadian. I boarded the bus and we drove off to the Horseshoe Bay Ferry Terminal. There were several seniors on the same bus....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Greyhound Bus Company - Didn't even get a chance to ride

Posted: 2012-01-18 by    Kooptahe
Complaint Rating:  100 % with 1 votes
Okay I thought I would save some money and ride the bus from Atlanta to Columbus and just enjoy the scenery. To save time I decided to buy the ticket on line. First mistake. When I finally bought the ticket their web site crashed. I said "okay I will have the confirmation in my email."...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Greyhound - British Columbia, Vancouver - Worst service yet

Posted: 2012-01-04 by    Lazrusz
Complaint Rating:  100 % with 1 votes
If this was a one time only problem then I wouldn't be here posting this.
I'm not that uptight but this has been getting worse.
I've noticed a SERIOUS problem w/Greyhound in BC.
This is what happened this year and its typical example of my experience with...
Complaint comments Comments Complaint country Canada, British Columbia, Vancouver Complaint category Travel & Vacations

Greyhound Lines, Inc - Texas, Dallas - Rude, nasty and aggresive employee

Posted: 2011-12-27 by    pete1001
Complaint Rating:  100 % with 1 votes
As a tourist from Australia I decided to travel from LA to Phoenix.
At San Bernadino bus depot I decided to get a bottle of water from a shop I noticed just up the road from the depot.
I was about to walk out the gate when two employees said i could go out the gate. As we had 10...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Travel & Vacations

Greyhound - Louisiana, Shreveport - Do not trust Greyhound employees with your luggage, especially in Shreveport, Louisiana

Posted: 2011-12-26 by    ChrisJ007
Complaint Rating:  100 % with 1 votes
You probably have heard me write this in my reviews before if you have been reading the reviews by Greyhound.
Far and wide, Greyhound is considered a terrible company with horrible customer service.
I did not pay much attention to the negativity surrounding this company until I...
Complaint comments Comments Complaint country United States, Louisiana, Shreveport Complaint category Public Transportation & Taxi

Greyhound - Poor service

Posted: 2011-11-30 by    Sleng
Complaint Rating:  0 % with 0 votes
The bus I rode had feces and other various fluids floating around on the floor of the bus. Customer Service refused to do anything about it....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Greyhound Bus Co. - Problems after problems

Posted: 2011-11-19 by    alex819ay
Complaint Rating:  0 % with 0 votes
This company is really horrible. It has one of the worst client service I have ever seen.

I went for a trip to NY and on my way back to Ottawa, we had to stop in Syracuse. Even if we left at the right time from NY, the schedule of Greyhound was not giving enought time for the...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Greyhound Bus - Worst experience ever!!!

Posted: 2011-11-07 by    unhappyconsumer1976
Complaint Rating:  100 % with 1 votes
My husband took the greyhound from Phoenix Arizona to Tampa Florida and from the beginning it was the worst. First they had to turn around three times because the AC on the bus wouldn't work so that delayed the whole trip in general what was supposed to be a 2 day trip turned into 3 days...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Greyhound Bus - Horrible service

Posted: 2011-10-26 by    Leticialuvsuu91
Complaint Rating:  0 % with 0 votes
I purchase a ticket in july to Sacramento, on my way back the bus driver actually picked up a random man at a rest stop. The guy was soo intoxicated and loud all the passages around him got up and moved. Then he actually tried touching the girl on the other side of the bus. The bus driver pulled...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

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