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Greyhound Lines, Inc.

PO Box 660362
United States - 75266
Customer Care
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Greyhound Complaints & Reviews

Greyhound Bus Co. - Texas, Dallas - Horrible customer service, website not working

Posted: 2015-11-11 by    Reviewer56314
Complaint Rating:  0 % with 0 votes
Called the CS line tonight after the 'new and improved' website did not work at all. Repeated attempts to type in the city of origin did not work. When I called CS, I got some line in the Philippines. Fine, now I'm talking to someone who cannot understand me. He told me the website...

Greyhound - Wrong ticket

Posted: 2015-11-11 by    Ed Farolan
Complaint Rating:  0 % with 0 votes
I bought a round trip ticket from Albuquerque to Chihuahua, MX, at the Albuquerque Greyhound station. My trip to Chihuahua was ok, but when I went to board my bus in Chihuahua last Nov 3 back to Albuquerque, I was informed that the 1:30 pm bus was cancelled a long time ago. I was put in a bus...

Greyhound Courier - Canada - Ontario, Ottawa - Overcharge/no tracking/confusion/no response

Posted: 2015-07-25 by    Suzanne Cascanette
Complaint Rating:  0 % with 1 votes
Hello - I have written several times with no response.
Hope to hear from someone?
Suzanne Cascanette

From: suzanne.m.cascanette@hotmail.com
To: greyhound.nationalcustomerservice@greyhound.com

Greyhound - horrendous service. theft

Posted: 2015-07-15 by    marcuskw
Complaint Rating:  0 % with 0 votes
First of all. I am a 44 year old software engineer who has never written a bad review, never yelped or otherwise felt the need to complain. This is the worse company I have ever encountered. Company purchased an eticket for me. At counter told it had to be pre-printed. Bus was leaving in 1/2...

Greyhound - NO HEAT

Posted: 2015-01-07 by    SHELONDA J
Complaint Rating:  0 % with 0 votes

Greyhound Bus - Racism

Posted: 2015-01-03 by    Magicwood
Complaint Rating:  0 % with 0 votes
Greyhound anyone? I say again, GREYHOUND ANYONE! Let me tell you a story. A True story! I put my wife on a greyhound bus this evening to go to her sisters house. The driver from the 1st minute he got off the bus was very rude to everyone to include children at ages somewhere close to 4 and 5...

Greyhound - ill advertisement

Posted: 2014-12-20 by    peteboard3000
Complaint Rating:  0 % with 0 votes
my complaint stems from a frustration of how our own government can allow a company like grey hound to function at its malicious and rude behavior. i had purchased an ticket online for 23.00 and planned to depart at 345 pm on tuesday 16th of december 2014. so knowing i was going to travel by...

Greyhound - Texas, Killeen - refunds

Posted: 2014-12-15 by    rodefer
Complaint Rating:  0 % with 0 votes
I never complain about transportation services but when i bought a non refundable ticket a week ahead, i did not know that a few days later i would not need it. I believe that if you purchase at least a week ahead of departure time that you should be given a chance at refund. You may have nothing...

Greyhound Bus - Poor Customer Service, Extremely Rude Employees

Posted: 2014-02-13 by    kmharris
Complaint Rating:  0 % with 0 votes
Sign the petition at Change.org...http://www.change.org/petitions/greyhound-lines-boycott
Greyhound has a pattern of horrific customer service, including stranding passengers, not giving refunds and having the rudest employees on the planet, (especially at the Port Authority in New York).

Greyhound - service unfulfulled, overcharged, rude reps

Posted: 2014-01-30 by    greyhoundishorrible
Complaint Rating:  100 % with 1 votes
on 1/28 I attempted to reserve a ticket with the "cash" option and received an error message asking that I call customer support to purchase this ticket. I did so and was told I needed to call a 7/11 location as it was a cash reservation. I did so and was told there were issues with cash reservation...

Greyhound - British Columbia, Prince George - baggage

Posted: 2013-10-05 by    Gwen Ballendine Kirsch
Complaint Rating:  0 % with 0 votes
HI, Pirince George, has lost my luggage, its been since the 25th of sept 2013. i was traveling from terrace BC, to kelowna BC, got to prince george with my luggage, when i remmbered tht i need to change my luggage tag to kelowna. i was making my way to the back where, the buses and luggage are....

Greyhound Bus Lines - New York, Buffalo - lost luggage bad customers service

Posted: 2013-07-30 by    fredfelvus
Complaint Rating:  0 % with 0 votes
39days ago they (greyhound bus line) lost my luggage and still no word and had to deal with very bad customers service over my lost luggage now that the waiting game I got to wait 90 days for them to fine my lost luggage and the lost don't stop there now that I talked to someone and found...

Greyhound Bus - California - lost luggage, bad service

Posted: 2013-05-17 by    efrendogg
Complaint Rating:  100 % with 1 votes
Got on a greyhound bus from el monte ca stoped in san bernardino ca for other people to switch to a vegas bus.I stayed on but someone took my luggage off so when I had to switch busses in phoinex az I had no luggage and the bus driver was letting the people grab luggage n not checking tickets....

Greyhound Bus Liines - Texas, Dallas - lost luggage over 1 1/2 months

Posted: 2013-04-15 by    S laushaul
Complaint Rating:  0 % with 0 votes
My luggage was lost on 3/2/2013 on my way to Texas from California, the bus i was on had a malfunction so i had to re-board another bus but my luggage was not placed onto the bus. I called from 3/2/2013 til present date, only to speak to extremely rude and uncaring employees. On 3/5/2013 I filled...

Greyhound - Alberta, Spruce Grove - Customer Service?

Posted: 2012-12-06 by    monstertron
Complaint Rating:  100 % with 1 votes
I have been traveling with Greyhound for a number of years, and have traveled countless kilometeres throughout Canada for the most part without any troubles. Last night, after traveling for 16 hours from Southern BC, had a 1 hour and fifteen minute layover in Spruce Grove AB beginning at 11:15pm....

Greyhound - Human rights and people w/disability rights

Posted: 2012-10-12 by    aznaom
Complaint Rating:  100 % with 2 votes
Me and my husband rode from Nampa Id to San Antonio Tx.Every bus driver but two where extremely rude to me and my husband.I am disabled have memory problems exc.We had a layover in Amirillo tx and the bus driver gave us boarding passes gli num 0434 .We went to board and he started to almost...

Greyhound Busses - Bus not showing up to pick us up

Posted: 2012-09-05 by    Vonate
Complaint Rating:  0 % with 0 votes
First let me say, I went on line on August 30 to purchase tickets to go to Atlantic City NJ. There was a problem with the system and I did not get anything showing that I had completed the process so that I could print my tickets however they processed the payment and took it ouf of my checking...

Greyhound - Texas, Mesquite - Location was an no man location

Posted: 2012-06-12 by    Skylar Parker
Complaint Rating:  0 % with 0 votes
I bought an prepaid ticket before the day I departed. Went to the location the next day arrived there at 4:25, when bus was suppose to arrive at 5:10. Waited at the location for 2 hours trying to get and contact with someone for information on the where about. Apparently they feel like there...

Greyhound Bus - Worst trip ever

Posted: 2012-05-23 by    Deb H....
Complaint Rating:  0 % with 0 votes
My ride on the Greyhound Bus line was the worst trip of my life. It started out that I could not order my ticket on line. I had to buy the ticket at the bus station. I used my debit card and was charged an additional 15% so I bought a one way ticket. The first stop was in Chicago Il with a 3...

Greyhound - Never Received Services - Scam

Posted: 2012-04-03 by    couldbebetter
Complaint Rating:  0 % with 0 votes
I purchased tickets a few weeks in advance. I never received the tickets due to a printing error. This I can understand, but Greyhound refused to re-send the tickets. They also never arranged for me to pick up the tickets, which they were supposed to do. Also, I was never refunded my mailing...

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