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Green Dot Customer Care Service

Green Dot Corporation

P.O. Box 1187
United States - 91017

Customer Support Phone Numbers

Corporate Headquarters:
3465 E. Foothill Blvd.
Pasadena, CA 91107

Green Dot Complaints & Reviews

Green Dot / Green dot prepaid card

Sissy Kilburn on Nov 25, 2016
I got a green dot card from my son's dad. He loads money on my card so i can buy things for our son because he lives in another state... Yesterday... Thanksgiving>>> greendot decided they had waited long enough for me to receive and activate my personalized card and shut off...

Green Dot / Activating green dot card/they will not give me my money/they have been holding it for about 4 weeks

orita waller on Nov 16, 2016
Hello, My name is orita waller, on the 29th, I bought a green dot card from family dollar. I loaded $41.00 on the card. My cell phone was disconnected, so I use my son's telephone to activate the card. Although, I used my sons telephone, I used my name to activate the card. I used my...

Green Dot / Unable to access account online

Helena Snider on Oct 14, 2016
I have been trying for 5 days to reset my password to my online account. I have called the CS number on the back of my card 3 times. The first time, 10/12/2016, I was told it would take up to one day for the reset email to send but I received the forgot user name in less than 30 second...

Green Dot / Unauthorized transactions

Daniel Jason Robinson on Oct 10, 2016
Unauthorized seven transactions all to one country Luxembourg. $7.88 $6.11 $4.90 $1.84 $.88 $.11 $.03 IN THAT ORDER I then had the card cancelled while I wait ten days for the new one to arrive by mail. Amazingly the day AFTER the first card was cancelled, I was charged again from Luxembourg an additional $2.33 $.16 $.09

Green Dot / Bad company

avoidgreendot on Aug 3, 2016
I had a merchant place a large charge on my card in error. The merchant sent a email & fax to Green Dot explaining the error. However, Green Dot placed the charge as "pending" taking away from available funds and refuse to remove the hold. To make matter worst, I spoke with a...

Green Dot / Walmart Money card

rforchion on Jul 15, 2016
I had an invalid charge from holiday inn. That was actually paid by American express. I have a letter from the holiday in stating this, they have contacted Green Dot and I have a well attempting to send over documentation. I have asked for a fax number or email and been told " We don't...

Green Dot / Ridiculous Customer Service Hold Times/Real Card Never Sent!

Globus Dei on May 25, 2016
I never received my real card from this company, yet my address was & still is listed as being correct on their website. I greet my mailman everyday, and I'm questioning the fact that they claim it was return to them as a wrong address. I don't think they ever even sent it to...

Walmart Money Card Green Dot / Walmart Money Card Green Dot

Kim Lone on May 20, 2016
They are definitely 100% lying. We have OVER 600 people in our group currently so the "less than 100 people" is total BS. Problems because of this issue: Children not getting medication, people facing eviction because they can't pay their rent, people facing losing their jobs because they...

Green Dot / Prepaid Credit Card

Shar Santana on Mar 28, 2016
Deposited $270 at Walgreen's Drug Store on March2, 2016. Came home and activated the card number 4250324038065432. I was immediately unable to enter my account and attempting to use my card a few days later, was told there was only $19 left in the account. I then e-mailed GreenDot...

Green Dot / Facilitate Theft and Evade Accountability at every Turn

Reviewer99104 on Feb 29, 2016
Green Dot (i) facilitated the theft of money to be stolen from my account, (ii) made it near impossible for me to contact someone at Green Dot to take care of this problem, (iii) dragged its heals to take care of the problem, and (iv) when questioned about it, threatened me because I had...

Green Dot Corporation / This company blocked my access and even the confirmation details didn't help

Reviewer98967 on Feb 25, 2016
I have opened the account through Green Dot Corporation. Recently, these guys blocked my access to the account and I provided them all confirmation details and copy of ID, but they didn’t provide access to my account. I have large sum on this account and I am so angry that I couldn’t reach...

Green Dot Corporation / The company lost my payments

Reviewer46840 on Feb 12, 2016
I had the student credit and couple of months ago I called to Green Dot Corporation. I wanted to know if they got my payments for the credit. The lady said that they were declined and I would need to contact another department in order to find out where my order was. I spoke with three...

Green Dot / Disputes transactions

Kadice on Feb 11, 2016
THIS IS THE WORST COMPANY. DO NOT USE THEIR SERVICES. They approved 260 transactions on my card within 6 days. One day was 88 transactions for the same amount to the same company. Nobody thought this was suspicious. They continued to approve until they wiped the account clean plus added...

Green Dot / Walmart Money Card

Reviewer86949 on Jan 19, 2016
I called to inquire about my Wal-Mart Money Card that is owned by Green Dot. I got someone in a totally different country that had no understanding of what I was asking in regards to computer format of bank statement that is not in order. The representative had no clue as to what I wa...

Walmart Money Card / Green Dot / security block

angrydad337 on Dec 14, 2015
well, i tried to make a purchase online and it showed as invalid at first. i checked and it showed that the money was deducted for online items i ordered. a few people complained about this site so i called to see if i could stop payment. i explained to the lady that i heard bad reviews on...

Green Dot Corporation / Lost money - no help

ToriBohrer on Sep 30, 2015
I bought a greendot card at dollar general in Kent Ohio I went to register it and the site said the card was already registered so I lost the money I deposited. After spending hours on the phone with customer assistance they said there was nothing they could do to help me. I went to the...

Green Dot Moneypak / Pending Deposit

Reviewer71985 on Sep 13, 2015
I added more money to my card, and it's said pending for a long time now on the transaction info. Not sure if they stole my money or what but I put 41 dollars and they took out a reload fee so it was like 37.05 or something and now I can't use my card because it's "Pending"?...

Green Dot / Unauthorized charges on debt card

Christopher Berg on Aug 30, 2015
I filed a complaint earlier this month for charges that appeared on my Green Dot debt Visa card that I did not authorize. I was credited for 3 of the charges, but there were a total of 5 charges. The unauthorized charges are as follows 8/10/15 - $29.95 7/20/15 - $29.95 6/2/15 - $20.00 5/28/15 -...

Green Dot/paypal / Rip Offs

cominsk on May 8, 2015
Added money to my Green Dot debit card based on the option to add money via Green Dot on the Pay Pal page. Tried to do it including calling Green Dot which promptly says it's now part of Pay Pal. Called Pay Pal who says they no longer accept money for payments via the Green Dot Money...

Greendot/paypal / not receive my full refund

Ermond Dorval on Feb 15, 2015
I suppose to receive a refund $ 2, 224.75 refund check from GREENDOT, a month past already I receive only $ 709.90, so I have a refund balance $ 1, 514.85 left behind. I spoke to GREENDOT costumer service last month she said: I will receive the balance in one month until now I don't...

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