Glossier’s earns a 4.5-star rating from 46 reviews, showing that the majority of beauty enthusiasts are exceptionally satisfied with their skincare and makeup products.
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A Unique Beauty Experience with Glossier
As someone who values simplicity and quality in beauty products, my experience with Glossier has been nothing short of delightful. The products are reliable and of great quality, with a touch of elegance that sets them apart. One standout for me has been the 'You' perfume, a signature scent that exudes freshness without being overpowering. The customer service provided by Glossier reflects their commitment to ensuring a positive experience for every customer. From skincare to makeup, Glossier has truly redefined the essentials, making beauty routines easy and enjoyable. I highly recommend giving Glossier a try for a unique and personalized beauty journey.
LOVE
Glossier offers great pricing for the products that they offer. I got an acne exfoliated for $25. I have pretty mild/moderate acne and using this product is making my skin look very nice.
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Pros
- Trendsetting beauty brand
- High-quality, minimalist products
- Strong online community engagement
- Innovative direct-to-consumer model
- Inclusive and diverse product range
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Cons
- Limited product range compared to rivals
- Higher price point than drugstore brands
- Inconsistent international availability
- Reliance on online sales limits reach
Glossier Complaints 6
I ordered from Glossier on Oct 26, 2022 and got a notification that it was shipped on Oct 27, 2022
I ordered from Glossier on Oct 26, 2022 and got a notification that it was shipped on Oct 27, 2022. It's now Nov 5, 2022 and I still haven't gotten my order. When I check the status, it just says the label was made. I've emailed them multiple times but all I get is a generic message saying someone will reply in 1-3 or 2-4 business days. Well, that time has passed and I haven't heard anything back.
My 12 year old daughter ordered a sweatshirt for Christmas and she's trying to swap it for a better fit
My 12 year old daughter ordered a sweatshirt for Christmas and she's trying to swap it for a better fit. This company is doing everything they can to avoid talking to customers directly, except through email. They keep asking the same questions they already know the answer to, won't provide any instructions, and there's no phone number to call and talk to a real person. Even if you try calling their one retail store, you just end up in a never-ending loop of recorded messages. Actually, it's the same story with every phone number you find for them. Their customer service is practically non-existent.
I ordered something from Glossier for $226.22 as a gift, but it was supposed to arrive on October 25 and I still haven't gotten it
I ordered something from Glossier for $226.22 as a gift, but it was supposed to arrive on October 25 and I still haven't gotten it. I have a video from my doorbell and I don't see anyone delivering anything at that time. I contacted Glossier three times after they emailed me, asking if I got my package. But now they're not responding to any emails or even a DM. This is not okay and I've been really patient until now. I just want my money back because they're not communicating with me. I won't shop here again. ORDER
Is Glossier Legit?
Glossier earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Glossier. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Glossier has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Glossier.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Glossier as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for Glossier have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Glossier and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Glossier.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Glossier has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
I made a purchase on their website ***, but I didn't receive my order even though I signed up for shipment tracking notifications
I made a purchase on their website ***, but I didn't receive my order even though I signed up for shipment tracking notifications. According to ***, it said the item was delivered to me and left with neighbors as instructed. I don't have neighbors though. The occupants on either side are businesses. I checked twice with each of them, and they don't have the package. I am new to Glossier and was super shocked to find out that they have no customer support at all. I did a *** search to try and find contact information, but all the numbers were recordings that don't even let you leave a message. The email option was of little help as they just send out a generic response instead of addressing the issue. This doesn't show concern for customers at all. I want my items and concerns addressed in a real way. Customer support is important, and they should get that together.
I bought about $170 worth of stuff from Glossier like two weeks ago and used regular shipping
I bought about $170 worth of stuff from Glossier like two weeks ago and used regular shipping. But it never came. They said it was delivered by *** but I can't find the package anywhere. It's not in my building and the post office where it was supposed to go doesn't have it either. It's been three days and there's been no updates, so it's pretty clear that the package is gone. I contacted Glossier this morning to explain everything and try to get it sorted out, but they just told me to look around my building again. I already did that like 6 times in the past 3 days and I told them that too. I was really disappointed with their response and I told them that. They should have taken it more seriously. Right now, I've been waiting for hours for a response and it's really frustrating. I've never had such bad customer service before. I really don't want to shop with Glossier again, even though I've been a loyal customer for a long time and spent a lot of money on their stuff over the years. I just want my stuff or a refund.
I ordered from Glossier on August 20th
I ordered from Glossier on August 20th. They sent me an email the next day saying they got my order and that I would get a tracking number in 1-2 business days. I waited. I emailed them last Friday, 6 days after I ordered, to ask about my order. Glossier hasn't contacted me except for an automated email saying my order would be shipped within 2-5 business days. But that didn't happen. They supposedly sent it after the promised time. I don't know the carrier they use, even though they say it's ***, and they don't have my order either. I reached out to them but haven't heard back. It's been 5 days since their last email and 11 days since I ordered. Now my order says it's shipped, but it might just be the label and not the actual item. It's been sitting in Georgia for 3 days, in who knows what kind of heat. If it's really there, the makeup/skincare products might be ruined. Because of their bad customer service and not following their own rules, I want a full refund for the products I bought two weeks ago and still haven't received. I've asked for help from the company, but they haven't said anything or made sure my package was shipped correctly.
About Glossier
The brand's website, glossier.com, serves as a hub for all things Glossier, providing customers with a seamless and enjoyable shopping experience. The website's design is clean, modern, and user-friendly, reflecting the brand's overall image and ethos.
Upon visiting glossier.com, users are immediately greeted with a visually appealing homepage that showcases Glossier's latest products and promotions. The website's layout is intuitive, allowing customers to easily navigate through various categories such as skincare, makeup, body, and fragrance.
Each product page on glossier.com provides detailed information about the item, including its ingredients, benefits, and usage instructions. Glossier takes pride in its transparency, ensuring that customers have all the necessary information to make informed purchasing decisions.
In addition to its product offerings, glossier.com also features a dedicated section called "Into The Gloss." This section serves as a beauty blog, providing readers with informative and engaging articles on various topics related to beauty, skincare, and lifestyle. This blog not only showcases Glossier's expertise in the industry but also adds value to the overall customer experience.
One of the standout features of glossier.com is its emphasis on customer reviews and feedback. Each product page prominently displays customer reviews, allowing potential buyers to gain insights from real users. This transparency and customer-centric approach contribute to the brand's credibility and trustworthiness.
Furthermore, glossier.com offers a seamless and secure checkout process, ensuring that customers can easily complete their purchases without any hassle. The website also provides various payment options, including credit cards, PayPal, and Apple Pay, catering to a wide range of customer preferences.
Overall, glossier.com is a well-crafted and thoughtfully designed website that perfectly embodies the essence of the Glossier brand. It effectively showcases the brand's products, values, and expertise, while also providing customers with an enjoyable and informative shopping experience.
Here is a comprehensive guide on how to file a complaint or review about Glossier on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Glossier in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Glossier. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Glossier on ComplaintsBoard.com. Remember to use simple language and provide all necessary details.
Overview of Glossier complaint handling
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Glossier Contacts
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Glossier phone numbers+1 (212) 256-0781+1 (212) 256-0781Click up if you have successfully reached Glossier by calling +1 (212) 256-0781 phone number 0 0 users reported that they have successfully reached Glossier by calling +1 (212) 256-0781 phone number Click down if you have unsuccessfully reached Glossier by calling +1 (212) 256-0781 phone number 0 0 users reported that they have UNsuccessfully reached Glossier by calling +1 (212) 256-0781 phone number
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Glossier emailspress@glossier.com99%Confidence score: 99%Communicationgteam@glossier.com98%Confidence score: 98%Supportlegal@glossier.com97%Confidence score: 97%Legalbrand@glossier.com95%Confidence score: 95%
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Glossier address123 Lafayette St, 3rd Floor, New York, New York, 10013-3294, United States
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Glossier social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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