Funbikes
Reviews and Complaints

I recently made a long journey of about four hours to visit the Funbikes shop in order to purchase a bike for my grandson as a Christmas gift. However, my experience at the shop was far from satisfactory. The bike I bought did not come with any stickers, but the staff assured me that they would send them to me once they arrived. Despite this promise, shortly after leaving the shop and having already paid the requested amount, I received a phone call from the person who sold me the bike. They admitted to making a mistake and requested that I pay an additional amount to cover their error.

Naturally, I refused to pay the extra amount since it was not my mistake, and moreover, I was already back on the motorway by that time. However, the assistant insisted that if I did not pay the extra £30, they would not send the stickers for the bike. This left me feeling quite frustrated and disappointed with the whole situation.

To confirm whether I was in the right or wrong, I decided to look into the matter further. From what I gathered, it seems that once you have paid for an item in a store and left, it is not customary to return and pay any additional charges. It was disheartening to realize that the assistant at Funbikes was not aware of this basic principle.

Furthermore, I found the assistant to be quite uninformed when it came to clothing sizes. They claimed that the clothes only came in sizes like XS, S, M, L, XL, without considering the fact that the packaging clearly indicated the intended age range for the clothes.

Overall, this was one of the worst experiences I have ever had, especially considering the significant amount of money I spent. I can confidently say that I will not be returning to Funbikes in the future.

This company and, like, their products are like, really really bad, you know? There's this old saying that goes like "you get what you pay for," and that's true and all, but like, the products should still work properly, you know what I mean?

So, let me tell you about the problems I had with the MXR mini-dirt bike. First of all, the engine would just randomly cut out, which is like super dangerous, man. And get this, the bike would start accelerating even when I wasn't twisting the throttle! It's like a total death trap, dude. One time, we were at this practice track, and my son was just holding the bike, right? And out of nowhere, it decides to go full speed ahead on its own! It went off the track and luckily this person watching caught it before it hit someone. Scary stuff, man.

So, I reached out to the company, right? And guess what? They didn't even care! I straight up asked them if they gave a damn, and they were like, "Nah, not really." Can you believe that? And they had the audacity to say that they couldn't find any problem with the bike, so they couldn't do anything about it. Talk about terrible customer service, man.

The quality of this bike is just beyond cheap, you know? Like, everything about it is just shoddy. The parts, the way it's put together, everything. And if anyone out there is reading this and still thinking about buying from this company, I'm telling you, don't do it. Seriously, don't. You won't get any benefit from it, trust me. I'm just trying to look out for you guys, you know?

There's so much more I could say about how they handled the whole situation, but honestly, all I can say is just stay away from them. Don't ever buy anything from this company. I'm warning you all, man. And if you still need more convincing, just go check out all the negative reviews and their crappy ratings on TrustPilot, Google, and SiteJabber. It's all there, man.

I bought a battery quad for my son's 4th birthday from Funbikes. It arrived in good condition and on time, and the packaging was well done. I followed the assembly instructions, and just so you know, the battery pack was already installed. I charged it as instructed, so that my son could enjoy it when he woke up. But guess what? The quad barely moved! We thought maybe we didn't connect it to the charger properly, so we charged it again, following the instructions once more. Still no luck! I called Funbikes, and they told me to check each battery individually with a battery tester. Seriously? I told them we didn't have one, and besides, the quad is brand new! I also mentioned that the motor was making a lot of noise, and when we lifted the back end of the bike and twisted the throttle, we noticed that the back axle was bent, which could be causing the problem. I called customer services again, hoping for some help, but they were just as unhelpful as before. They said there was nothing they could do and that we had to bring it back ourselves! How are we supposed to do that when we live miles away and it was sent to us by mail order? I tried leaving a comment on their Facebook page, nothing offensive, but they deleted it and blocked me. Now they're telling us we have to send it back for them to look at. They said it in such a rude way, like there's nothing they can do. Well, guess what? There is something they can do! They can stop selling machines when they don't have proper procedures in place to fix problems and talk to customers in a helpful and polite manner. I could handle the fact that the bike is faulty if they had handled the problem with some understanding and kindness! So now we're left without a quad and a disappointed little boy with no birthday present. And to top it all off, we have to spend our evening trying to pack up a defective brand new quad bike. I strongly advise you to stay away from Funbikes. If you're thinking of buying a quad, buy it from a local store instead!

I wouldn't touch Funbikes with a bargepole, mate. They're a bunch of dodgy blokes, always up to no good. It's nothing but a massive headache dealing with them, I tell ya.

So, we bought a quad bike for our little one, right? Seemed alright at first, but on the very first day, we plugged it in to charge and guess what? It didn't charge at all! Can you believe it?

So, we gave 'em a ring, and you know what they suggested? They told us to go out and buy a multimeter and test the bloomin' bike ourselves! I mean, seriously? What kind of customer service is that?

Obviously, we complained about it, and they finally agreed to send us a multimeter. But we couldn't wait around forever, so we decided to return the bike and get a new one from a different company. Can't have our two ten-year-olds staring at a broken bike for a whole week, can we?

Now, here's where it gets even worse. Funbikes doesn't want to give us a full refund because we don't have the original packaging anymore. And get this, they tested the bike and claim it's in perfect working order! Can you believe the audacity?

We chucked the packaging, mate. We had no intention of returning it. We only returned it because their so-called "fixing broken bikes" process takes forever. And let me tell ya, it ain't rocket science to charge a bike. We left it charging overnight, and in the morning, the battery was still dead as a doornail.

They're only saying the bike works so they can avoid giving us a full refund. It's a complete joke, I tell ya. These companies shouldn't be allowed to exist if they're gonna do business like this. They don't know the meaning of professionalism, work ethics, customer service, quality, or integrity.

We're gonna fight for our rights, mate. And I hope as many people as possible read this and choose a different supplier. There are plenty of 'em out there, trust me.

Funbikes? More like a complete and utter joke. Avoid 'em like the plague, mate.

I ordered a bike for my son this Christmas from Funbikes, and let me tell you, it was a complete disaster. When the bike arrived, the box was completely smashed in, and the fairing was all cracked. Not only that, but there were parts missing as well. I was so disappointed and frustrated. I decided to return the bike and they sent me a replacement. But guess what? The second bike arrived with oil leaking in the box and there had been petrol in the tank. Can you believe it? Once again, the fairing was all cracked. I couldn't believe my eyes.

So, I sent the bike back for the second time and guess what they told me? They said that the bike was now out of stock and I had to either accept a different bike or get my money back. But here's the thing, I had already bought all the matching clothing for this specific bike. It was such a hassle. I told them I needed some time to think about it and that I would call them back.

The very next day, I received a call from a member of their staff. Let me tell you, this person was so rude and angry. They straight up called me a liar and said that there was nothing wrong with the bike. Can you believe the nerve? Before I could even say anything, they said they were blocking me as a customer and returning my money. I have never been spoken to in such a disrespectful way. Their customer service is beyond terrible.

It's not my fault that they are selling bikes that are smashed, broken, and even used. It's absolutely ridiculous. To make matters worse, I have already sent back the clothing at my own expense. They have promised me multiple times that my money, which amounts to £649.00, would be refunded. But it has been 10 days since they told me this, and I still haven't received a single penny. Every time I call them, they give me some excuse about my bank and say that it will take another 5 days for the money to come through. On top of all that, they have the audacity to tell me that I have to pay £25.00 for the return of the broken bike. Can you believe the nerve?

I am so furious right now. The customer service from Funbikes is absolutely atrocious. I am currently 6 months pregnant, and the stress that this whole situation has caused me is unbelievable. I still don't have any money to buy my son's Christmas present. It's just not fair. This company and the people running it are so rude, aggressive, and they are also liars themselves. If you want to avoid all this unnecessary stress, I highly recommend staying away from this incompetent company. I have already contacted trading standards and my solicitors to deal with this matter.

This company, Funbikes, is the worst we've ever dealt with, mate. We bought a motorbike for our young lad for Christmas, cost us over 500 quid. But guess what? On Boxing Day, it all went pear-shaped!

Since then, he's only managed to ride it in the garden on weekends for a measly 6 hours. And guess what again? It's been out of action more than it's been ridden, 'cause things keep breaking on it. We've had to send it back for repairs twice, but even though it's clearly not fit for purpose, Funbikes won't give us a refund or even a credit note. Can you believe it? The bike is still well within warranty, but they won't take any responsibility. They've even admitted that their own technicians messed up the repairs, but they won't do anything about it. We had to pester them with loads of emails and phone calls just to get the bike back, and when it finally arrived, the parts still weren't fixed.

So now we're stuck with a dodgy, dangerous bike that's not fit for purpose, and our poor lad is gutted 'cause he still doesn't have a Christmas present. We're gonna have to find a more reliable and honest company to replace this rubbish bike with something safer and better quality. And let me tell ya, it's gonna cost us a pretty penny.

Funbikes can forget about getting any more of our business in the future. We've got three young lads who are all into motorbikes and quad bikes, and we won't be buying anything from them again. That's years of lost custom, mate. We've already contacted trading standards, and we're gonna take this matter further.

As a company, Funbikes are a bunch of rude blokes. They've ignored our emails, not returned our calls, and they've got no morals whatsoever. They haven't given us any satisfaction or confidence that they'll sort this issue out. They only care about their own business, not their customers, and they don't even have a good reason for it. Their products are cheap and rubbish, and their customer service is absolutely shocking. They're just ripping people off, plain and simple.

So unless you fancy throwing your money away on goods that won't last a day and are downright dangerous, stay well away from this company, mate.

After more than a month still no reply! Needless to say I have done what I should have done in the first place, I have bought a new Husqvarna and maybe Funbikes should take a leave how their customer service is! Funbikes you should be ashamed - To anyone reading the reviews, go on all reviews you can find, they barely receive 3 stars! Say no more

Would give it no stars, however Andrew Pallett deserves much more. Where shall I start. Should you want to buy something from this company, Think Very Carefully. They are happy to take your money but dont expect any customer service. After researching I bought an M2R RF 140cc Pitbike at the end of February 2019. My son was over the moon as this was a very special purchase. Unfortunately this was short lived as within a month various things went wrong with the bike. As it is mechanical equipment things will go wrong, however the following all went wrong.
1) Back wheel completely disintegrated - Apparently faulty from the manufacturer - Replaced (User error)
2) Carb started leaking petrol out - replaced (User error)
3) Rear Wheel Axle bent and broke bearings and chain - (User error in their email
4) Clutch lever broke off - Ordered new clutch lever but a whole clutch was sent but no clutch lever.

All of these can happen, I suppose they could but which makes me angry is their customer service. You should the reply from Scott supposedly a customer service specialist. All of the things that happened to the bike is and I quote "USER ERROR"

It was ridden to hard! FFS its a pitbike they should be up to the job otherwise dont sell them. Oh yes by the way, all the problems started within a month, and half of it was waiting for spares!

I also upgraded many parts to be more robbust! Silly of me I know but you live and learn

When looking at the reviews it makes sense. This is not a flash in the pan. Be wise and save your money and go to a company that cares because Funbikes dont give a...!

Once again, I find myself dealing with a Quad bike company that is absolutely rubbish. We placed an order for a bike and it finally arrived after a few hiccups, with some staff shortages and the MD swearing at me over the phone because he was stressed! The bike came with a manual that they recommend you don't use because it's wrong. The mixer bottle they provide is useless because the mix is incorrect, so they tell you not to use it. The tool kit they give you is of poor quality and they advise against using it. And if the bike doesn't start, they suggest changing the spark plug because, once again, it's not very good quality. Funny how none of this information is mentioned on their website or during the purchase process. They assured me that they were a much better company than Fast buggies, but what a joke!

We set up the bike on Christmas day and guess what? It didn't work. My poor child was so disappointed because he couldn't enjoy his Christmas present. We called and left messages on their answering machine and emailed them about the problem. After finally speaking to someone, they said they would take the bike back and fix it. Fair enough, all we wanted was a working quad bike. After a week, the bike was returned to us, but we still couldn't start it. We called FUN BIKES and they had the audacity to say that it was fixed and we just weren't doing something right! We expressed our unhappiness with the bike, as it was not in satisfactory condition for us to use. Not only that, but it had leaked petrol and oil all over my floor. The MD advised me that if I returned it, they would deduct the repair costs and the delivery fees. I was outraged by this and reported them to Trading Standards. They took the bike back and are now claiming that there are missing items. Luckily, I had written down all the items on the delivery slip and spoke to the driver about it. I even took pictures before the bike was taken away. They promised me a full refund once they received the bike and confirmed its condition. I have emailed and called this company numerous times to request my refund, but I can't even speak to the MD, who needs to authorize it!

Now, I have had to involve Trading Standards because this company not only wants your money, but they also want the bike back. I strongly advise avoiding this company because they are not what they claim to be.

This company, Funbikes, is absolutely DISGUSTING. Let me tell you my story. I'm disabled, and I was looking for a scooter that I could take off-road on nature walks with my family and friends. I traveled for over 2 hours to their shop just so I could see the scooters in person. But guess what? They wouldn't let me test drive any of them! Looking back, that seems really strange. At the time, I didn't think much of it. Maybe they were worried that one of the scooters would break down in their car park. Who knows?

So, I went back home after making a purchase of nearly £500. The fourth time I used the Chaos scooter on a track, I was with my brother. He was walking beside me when he suddenly said, "What's that smell?" We checked the scooter, and it turned out that the smell was coming from the side of the bike, specifically the motor. It was literally SMOKING! My brother had to push the scooter all the way back to my car, which was 4 miles away. Then, he had to walk another 4 miles back to me with my wheelchair. I was left waiting all alone.

I called the company and explained the situation to the service department. They diagnosed it as needing a new motor. Can you believe it? I had only used the scooter FOUR times! The guy on the phone told me that the parts they use for these bikes are cheap and imported from China. I was furious! I told him that I would take this matter further. But guess what? He had the audacity to say that I would have to pay £70 for another motor plus fitting. Can you believe the nerve?

I decided to take matters into my own hands. I wrote handwritten letters to their complaints address, but I haven't received any reply in writing. The only response I got was via email, and they basically said that it was out of warranty and they wouldn't help me. Can you believe the lack of customer service? I wrote back, telling them that I had every right to take legal action under the Consumer Rights Act. But you know what? They didn't even bother responding after that.

I was so frustrated that I called trading standards for help. They assured me that they would assist me in following this up. This whole experience has affected me on a deeper level. Being disabled already makes you vulnerable in so many ways, and to be taken advantage of and treated unfairly is just unacceptable. Now, I'm stuck with a faulty scooter and I'm out of pocket. I have to start saving all over again just to buy something decent from a reputable company.

I really hope Funbikes gets shut down. They deserve it for their absolutely DISGUSTING behavior. I wish I could give them zero stars, but I have to settle for one star just so this review can be submitted. Honestly, they don't even deserve that one star. Please, please, please, DO NOT BUY FROM THIS COMPANY. I can't stress it enough. Spread the word and save yourself from the nightmare I went through.

I bought the Chaos 1000 from FunBikes a few months back. After a couple of weeks of riding, I had to reach out to their support service because the control box needed fixing. It took a few emails, but eventually they sent me a replacement.

But guess what? The same thing happened again about a month later. Now, I live in London, and let me tell you, it's a pretty wet city. So, I tried my best to avoid riding the scooter in the rain because it offers zero protection for your clothes. Seriously, you'd need a whole new wardrobe after a rainy ride!

To make matters worse, this scooter has these holes underneath where the battery and control box are located. It's like an open invitation for damage! Now, they were quite helpful with the first incident, and the replacement part arrived after two weeks. But when I reported the second issue, they took a different approach. They bombarded me with emails asking for videos and photos to better understand the problem. And then, out of the blue, they hit me with an email saying I had to buy the item from them. Can you believe it? I'm still within the six-month warranty period, and they didn't bother explaining why they suddenly changed their tune. It's no wonder they only offer a measly 6-month warranty. And now, it's been two days since I replied to their last email, and I haven't heard a peep from them.

I tried following the instructions on their website to fix it myself, but nothing worked. In fact, I ended up with a melted cable in the control box! Can you imagine my frustration? I'm beyond irritated and dissatisfied with my decision to buy this scooter. Trust me, folks, avoid it at all costs!

And just when I thought things couldn't get worse, I received an email from them. It said my warranty was voided because of water damage. They claimed they could see it on the water detection labels on the battery. But here's the kicker, they didn't even address the melted cable issue! Can you believe their audacity? I'm curious to see what excuse they'll come up with next to make me pay for it. Let's wait and see!

Apparently, according to them, the scooter can't be used in London because of water damage. But here's the thing, I haven't even ridden it in the rain! The only time I did, I ruined a fancy pair of trousers. I'm so disappointed, guys. Seriously, avoid FunBikes like the plague. It's a complete waste of money! I even attached a photo on my Google review so everyone can see the massive water damage I caused.

And it seems like I'm not the only one facing these issues. I've noticed other people saying the same thing. Avoid this company! The scooter is of terrible quality, and their support is non-existent! They had the audacity to say they "voided my warranty!" Hahahah! What a joke!

I tried to place an order on Funbikes' website, but it was not possible. So, I decided to give their Derby office a call. I ended up speaking to a person named Ps***, who took my payment not once, but twice! I immediately contacted my bank and managed to stop one of the payments, but the other one is still pending.

To my surprise, Funbikes suggested that I pay them directly into their bank account. However, when I consulted my bank about this, they strongly advised against it. They warned me not to proceed with such a transaction.

Adding to my concerns, I discovered that Funbikes' showroom is currently closed and there are no plans to reopen it. This made me wonder if the company is going out of business.

I've bought a bunch of quads from Funbikes in the past few years. Gotta say, you gotta get your hands dirty with some tools to make 'em work right. The quad I got for this Christmas was a real pain in the backside. It wouldn't start at all, and to make matters worse, I ended up busting the start pull spring. But guess what? Turns out the problem was a kink in the fuel line right at the carb end. That little bend was enough to completely cut off the fuel flow. Once I straightened it out, the quad started up like a charm. So, if you're dealing with a quad that won't run, it's worth taking a quick peek under the hood before you start complaining.

I bought a mini quad bike for my sons. It worked fine the first time, but after the sixth time, it just wouldn't start again. I got tired of going back and forth and spending money on it. So, I asked for a refund, but they refused, saying they don't do refunds. They offered to fix the bike, but I would have to pay more money. The thing is, they never even set up the bike correctly in the first place, and now it's faulty. I wouldn't suggest this shop or their products to anyone. Stay away, it's a rip-off!

Stay away from Funbikes, mate. They're all smiles and sunshine when you're handing over your hard-earned cash, but when things go pear-shaped, they vanish quicker than a pint at happy hour. The stuff they sell is proper rubbish, mate. Me and the missus bought two bikes, and wouldn't you know it, they both went belly up in no time at all. Talk about bad luck, eh?

Now we're knee-deep in legal mumbo jumbo, trying to sort this mess out. It's a right disgrace, it is. How can these dodgy companies get away with treating their customers like this? Funbikes, you should be ashamed of yourselves, mate. It's a proper poor show, it is.

We reckon this company is a total disgrace, mate. We got ourselves a bike from them about a month ago, but it's been a proper dud from the get-go. Still ain't working, can you believe it? Their customer service lot will give you a load of apologies, but they won't lift a finger to help you out. No exchanges, no returns, no refunds, nothing! All they keep saying is to crack open this bit or that bit and sort it out yourself.

Honestly, I wouldn't even think about recommending this dodgy bunch to anyone. They're nothing but a bunch of scammers, flogging dodgy Chinese gear! I'm telling ya, mate, steer clear of 'em at all costs!

This company, Funbikes, is an absolute joke! I paid over ?300 for two electric scooters, but guess what? I only received one! Can you believe it? I've been trying to find out where the missing scooter is for over a week now, and all they can tell me is that they're still trying to get the courier to provide proof of delivery. It's pretty obvious that the item has gone missing or been left unattended, and here I am, having to chase them every single day with no updates whatsoever! Can you imagine the frustration? My poor son's birthday is just 8 days away, and I don't have any extra money to buy him something else. Funbikes, you've completely ruined a kid's birthday! Thanks a lot. I definitely do not recommend this company.

This company, Funbikes, is absolutely terrible. I bought an electric bike from them, but it was all messed up and broken. Eventually, they replaced it, but guess what? The replacement had messed up brakes, which is super dangerous considering it's meant for kids. Finally, they replaced the brakes, but it took forever because they kept trying to dodge their responsibilities under the warranty. Now, after less than 3 months, the battery doesn't work anymore. And guess what? I'm back to dealing with their never-ending emails, repeating the same stuff over and over again, and trying to confuse me. Their customer service is beyond awful, and their products are just plain garbage. Seriously, stay away from this company. Don't even think about buying anything from them.

I bought a mini quad from Funbikes in October as a Christmas present for my 4-year-old. I had a mechanic set up the quad for me and my nephews' quads were working fine. However, mine has never worked properly and it even came with a popped tire. We initially thought the issue was with the pull start, as it was very stiff. I decided to get a new pull start, but it didn't solve the problem. I reached out to Funbikes via email three times, but I haven't received any response. It's frustrating because they claim that all bikes are checked before being sent out, but clearly, that's not the case. Eventually, I expressed my frustration and told them they were taking advantage of me. Surprisingly, I received a reply the next day, stating that they will not contact me again due to their zero tolerance policy towards abusive behavior. I am extremely disappointed for my son's sake. It feels like I might as well have thrown £220 down the drain.

Funbikes is by far the worst place to order from, and their customer service is absolutely terrible. I recently purchased an electric scooter from them, but it didn't even last a week before it stopped working. They sent me a replacement multi reader, but guess what? It didn't work either! On top of that, they promised to send someone to collect the scooter and take it back to the shop, but no one ever showed up. It's been a nightmare trying to get in touch with them over the phone. I've been calling them non-stop, but it's like they don't even care. It's beyond frustrating. They speak to you in such a rude manner, telling me to go buy my own multi reader and battery. Can you believe that? As a result, my son didn't even get a birthday present, and I didn't receive a refund either. This company is clearly ripping people off, and they need to be reported to trading standards. They also need to reconsider who they have answering their phones because I have never encountered such rude individuals in my life. I am definitely taking further action against this company.

I wouldn't even bother with this company, to be honest. So, I got my son a bike for Christmas, right? Paid a whopping £400 for it, and what do you know? The battery was faulty right from day one. Can you believe it? I mean, seriously, who wants to deal with that kind of nonsense? They actually expected me to do tests on the bike and battery, like I'm some kind of expert or something. And guess what? Nothing has been resolved, even though I've been on the phone with them since January. Can you believe it's already September? I mean, come on! The battery has been sent back not once, but twice, and they have the audacity to ask me to pay for a new one. Like, are you kidding me? I could maybe understand if this happened after the warranty expired, but nope, it was right from day one. And you know what's even worse? I've seen so many other people having the same issue. So, take my advice and steer clear of buying a bike or anything else from this company. They're an absolute joke and a complete waste of time. And don't even get me started on their customer service. It's a joke, I tell you. The manager, Andrew, claims he wants to solve the problem because it's been dragging on for far too long. But guess what he tells me today? He has the nerve to suggest that I buy a battery from them for a whopping £100. Yeah, right! Like I'm going to fall for that. So, consider yourselves warned, folks. Stay away from this company. You'll thank me later.