Fruugo.com
reviews and complaints

I order from fruugo website march 18th and website said shipped as soon as possible more then a month pass they changed delivery day every time first april 8 and they changed again. Order havent come to my country yet. I am sending emails to their help centre no respond from them couple days now. Order number [protected]

The order never arrived, please refund payment,

I was told it was shipped but I don’t d not receive it.

Order 118294943

Hi

I would like to file a complaint about this company. I've been patronising this company since June this year when I came across their platform for selling quality wigs. I ordered on 2 occasions and realise what I ordered is not what was displayed, for example the last bob wig I ordered was human hair but Synthetic hair was sent which is completely waste of money. Could you advise me how to return the Wig because its not what I can keep

Thanks

Elizabeth

I ordered a parasol from Fruugo in September.

Order number:[protected]

Tracking number: SYZZ013508366

I continually kept checking the tracking details. I sent an email but it was returned saying, please visit their website.

The automated questionnaire about the missing item will not submit. It continually says, an error has occurred, please try again later!

I have also uploaded the tracking details from Sunyo carrier.

I have attached photos to other email addresses, but all bounce back saying, address unknown.

Expected delivery was in September and it is now November!

There is no human customer service. Just automated replies.

The item was delivered however it was not as described in the website. I was provided the return address however it is incomplete and completely fabricated. There is no street name and it’s not usable by any postal service. I have made so many attempts to contact via their message platform and also their [protected]@email but there is no reply. I just want a refund and am so frustrated. I feel scammed. They should not be trading.

MY ORDER NUMBER : [protected]

Tracking number: SYRM136687784

I have not received my Rhinitis Machines that I ordered from Fruugo on the 2.8.23.

Please can you assist as to when I will receive it. The tracking systems says it have arrived in South Africa on the 3 Sept and then nothing since.

I have not received my order and any information on the website is not solving the problem that I have not received my parcel.

Many thanks.

On the 14th June I ordered a wig from fruugo. I used my email address, the order was confirmed and I got the reference number so that I could track my order. To my surprise when I was tracking my order on the 4th my email was no longer acceptable, but it's the same email address I have been using. So now I can't track the whereabouts of the order and fruugo doesn't send any emails to me anymore. I don't know what to do in order to get my order.

I ordered a book on May 16th 2023. Order Number [protected] Photography book by Melissa O Shaughnessy.

I never received my order, I never received any tracking number, I never received any answer to the complain that I sent to their merchant Ria Christie Collections. Complain sent through Fruugo.

And now when I want to write again to Fruugo the site answers that the problem has been taken care of, so it blocks the possibility to write again.

I'm a very angry customer

Tamar Vardi

On April 28th I placed an order with Fruugo and the item they sent me was completely incorrect and useless to me. My order number is [protected]. I was actually looking for a Dyson motor head V10 as a replacement for mine, but they actually sent me a brush set for Dyson V10 Absolute Animal Sv14 Vacuum Cleaner [protected], [protected]. I had to pay 59 euros for this useless item. I immediately started a return request and according to the instructions I returned the item and even had to pay shipping costs of 35 EUR. A month and a half later, I still haven't heard from it. I contacted their customer service via their website five times, but no response. They don't list an email or phone number on their website. I'm just shocked at how they can keep quiet and not refund their customers accordingly. Can you please help to file a complaint?

I Am A. Old Aged Pensioner With Very Limited Funds I Returned an Item to You On 9/4/23

The Order No was [protected] for £42.06p

I Am Still Waiting For My Refund

Your Company Have Ignored by Communication I Have Tried To Have With You

I Am Disgusted With Your Company Will Never Buy From You Again

I Am Now Looking Into Taking Legal Action Against Your Company

I am Ro[censored]a Perera from Sri lanka .Recently I received an invitation from "Oline Fruugo " saying that they carry out marketing campaign for Jingdong,Flipcart, Aliexpress ,Ebay,Amazon .And they ask to recharge our Account. example for ebay sri lankan rupees 850,000 for which they pay 2% per day. Very much appreciated is this genuine operation .pls advice .Thank you

This website is utterly ridiculous. I am trying to get a hold of customer service but there is no one to get help from, as they have automated their customer service. I ordered a pair of shoes A MONTH ago, and I was wondering when it's coming, all to check the tracking that it is STILL in China and getting processed.

And When I try to start an inquiry on the website all it gives me every single f***ing time is "Sorry, try again later!". I'm so pissed off that I have wasted my time on your website and ordered anything from you.

I DO NOT RECOMMEND.

I spent over a hundred dollars for a item. Never got my item and its been 2 months. They want refund me or even answer my questions about my item.

I ordered a product from *** on April 13th. My account has been charged for the item. I have not received the item and I have emailed the company 3 times and never got a response. I tried calling the phone number on the website and it refers me to their email. I went back to their website to try emailing once again but now the website does not recognize my account and won't pull up any information.

ok i order cell phone case form fruugo never got tracking confirmation are email. i contact them told them to send me and they haven't i got hold my bank and they told me if I haven't got tracking number in the next few days. they said they were going to despuite thentranacrion. I read up reviews on the business and through the ComplaintsBoard.com .and the ware all bad i did not no that. So they bacisly stood my money out of my account

I paid for an item on fruugo.com and was quickly sent an email notification that my order had been received. Over a month later, I still have not received the package, nor have I ever been sent a shipping notification. The website customer service is a joke, it just sends you back and forth between forms but never solves any problems nor allows you to speak to any customer representatives. There is no way to contact the seller.

I placed an order on 12/11 and received a confirmation that the order was in process. Since then, I have heard nothing from Fruugo except that my order was 'passed on to a retailer' which now makes me regret even visiting their site. I have tried to get a tracking number and no information or status will be provided to me. I want my merchandise as paid for (order ***) or I will open an investigation for fraud with my credit card company.

I ordered a headset, the headset does not work. It makes fuzzy sounds in the headset and goes in and out of service. It connects through charge portal and damaged my phone. I have asked for a refund, they told me they need a video of the sound to hear the fuzz. You cannot produce a video of the sound through a headset, that is an unrealistic request. I have been in email contact with no resolution. They are not offering a reasonable solution for a refund or to return the product.

I placed an order on 04/10 for Flat Elastic Bands to make much need face masks for family and friends. I received my confirmation and then received and email the next day on 04/11 that my order had been shipped with and estimated arrival of 04/17-04/30. The contact address for this company is listed as Austin Texas on the website. I had no idea my item would be shipping from the United Kingdom! I have not received my purchase and there is just a recording when you call, no one answering. I put in an inquiry on their site, but have not received a response. At this point, I just want a refund.

Fruugo order ***: I ordered a casserole pot for my mom on Fruugo.ie (an Irish website). I payed with Paypal. When I received my receipt, it had my mom's address listed but with the United States as the country it was being mailed to and it was being shipped from a UK company not an Irish one. I emailed Fruugo immediately and a few hours later, received an email asking me if the address was correct. I emailed them back and told them (again) that the country line was wrong. I emailed them two more times and then received an email saying that the package was shipped to the original address (which doesn't exist) in the US. I also received a tracking number that doesn't exist. Fruugo then emailed me saying that it was my fault and that if the package comes back to them, they'll contact me! "its the consumers respoinsibilty to ensure the shipping address is correct. Hopefully the item will be returned to us , at this point we will contact you to seek advise." Such a sham!