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5.0 3 Complaints
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Freedom Health Complaints 3

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4:08 pm EDT
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Freedom Health Employment Termination's

This company is a TPA (Third Party Administrator) and has various names. The state of Florida is an "AT WILL" state which means employment can be terminated for any reason within the law. Most companies believe in the fair treatment of their employees and will make their employees aware of any problems. This company does not and has a long record of hiring people, even if employed by other companies, and terminating them without warning. Then denying their Unemployment. Do not risk losing everything to work here unless it is a last resort and someplace you choose to stay temporarily while looking for a more suitable company. Companies like this will continue to damage the U.S. economy and increase suicide rate as individuals lose all hope. Please Beware!

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Update by PA's alerts
Jul 29, 2011 10:56 pm EDT

intellex58 I just read the rest of your comments and I feel bad for you. You must have such a miserable life. I hope you find someone to be supportive of you so you can mature and learn how to be supportive of others. Or at least know the facts before you judge everyone else. By the way, things are a lot different in the U.K.

Update by PA's alerts
Jul 29, 2011 10:39 pm EDT

intellex58, do you know me? Do you work at Freedom? Have you ever or do you know anyone who works there? By your comment I know you don't or you would know what I said is true. It is better to warn people than to let them give up a job with a decent company to go there. I have seen this happen to too many good people. Granted some of them were not the perfect employee, as I am sure you are. But they did not deserve to be fired. Just because you use your cell phone, go to work late and think you are so much better than everyone else doesn't mean everyone else is like that.

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cmcfl53
Saint Petersburg, US
Aug 08, 2013 10:57 am EDT

Having worked in call center's in Pinellas County for 15 years during the "call center mecca" days, I will agree with PA's Alerts about similar concerns and terminations. But I will also say that since Florida is an "At Will" state, it is unfortunate that all employers can and will terminate an employee simply because they don't like them due to a personality conflict, or a manager feels their job is threatened by a subordinate's high performance, or an employee changed their hair color to something that their supervisor finds inappropriate but changing one's hair color is not stated in the SOP as a company violation. So many stories I have heard like this as a supervisor. Employees have been terminated for "trumped up" reasons, also. It seems that management will force them into a situation that causes them to do something against policy just so they can terminate them. It's awful the things I have witnessed but could do nothing about. I complained to my director, but nothing changed. I did prevent one termination when the company thought the employee was an alcoholic because fellow employees complained to HR they smelled alcohol on his breath. Turns out he was a diabetic. I guess some diabetics have a breath smell like alcohol. I attempted to save another employee whose wife was terminally ill and he was working two jobs to support his family. He was occassionally late to my shift, but I overlooked it because he was fixing his sick wife something to eat between jobs. My boss wanted me to terminate him and I refused. So, they terminated me instead for insubordination. Then they terminated him for excessive tardiness. The senior manager of customer service that terminated me was terminated shortly after that as well as his boss who hired me and when that happened, the other supervisor in the dept called my former employee back and rehired him. I thought that was awesome! Florida is a difficult state to work in due to the "At Will" law. I despise it. We the call center union here badly. All call center employees should be protected under the CWA, Communication Workers of America. Their website is: http://www.cwa-union.org/. Call center employees need more money, better benefits and the knowledge that they will be treated fairly at work and their job won't be taken away from them on a whim. The heck with the "open door policy". "My door is always open for you". I always hated that statement. Good luck to all.

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diamondz2709
Tampa, US
Oct 06, 2012 2:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Its true. I worked there for. About a month and left. They speak Spanish and talk about you right in your face assuming you don't know what they are saying. They yell at you, even though you've done nothing. My computer didn't work for the whole time and every day I kid you not they asked why I wasn't taking calls (answered but had to transfer couldn't perform any tasks) and this happened about 3x a day mind you. I've never seen anything like it in my life. Beware is right. Not only are you attacked by supervisors verbally, the area is not safe and a couple of people were attacked walking to their cars. It truly is horrible.

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intellex58
US
Jul 19, 2011 5:54 pm EDT

I am guessing you got fired for no reason, I bet they have another side of the story as to why you were fired. Late, cell phone use…

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3:06 pm EST
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Hello, On Jan.15 2010 received a backdated to Dec.31 2009 'refusal' without any signature from the Grievance Dept. The refusal to pay 70 % for a urine and stool tests and the doctor visit which I claimed. It was an out from network service which I needed being in sink, many times disabled through the 'symptons' treatment which was restricted different...

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6:25 am EDT
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Freedom Health Cannot reach health provider

So far this year I have had none of my medical problems taken care of. First I have a thick film forming under 1 of my implants after cataract surgery. Unable to drive at night or read without blocking bad eye. Opthomologist says Freedoms criteria is too high to take care of this now. Hopefully in 3 months I will meet their criteria. I am unable to lift my left arm above chest level without a great deal of pain (so just never do it). Doctor took x-rays and called for an MRI. Was supposed to done today. Just got a call from lab that so far Freedom has not approved procedure so must cancel MRI. I have been trying to reach Freedom for 2 days now. On hold for 1/2 hr. when someone answered they lost connection. Called again. 1/2 hr. wait to have phone do fast beeping sound. Ditto for today. Impossible to reach them. Shame on you Freedom, you started out great and I convinced a lot of people to join you. Those people will probably not be talking to me this year.

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jrburns
US
Oct 18, 2017 4:39 pm EDT

They waste too much time and money! I get non-essential letters in the mail at least 3 X a week from Freedom + 2 phone calls (I've blocked every number they have used) and they are generated by I don't know what. You haven't seen your doctor in the last 3 months - but if you have please ignore this call. You haven't refilled your medicine - next day letter with my pharmacy costs. They want me to go online to check benefits, etc. but then they persist in killing trees with unnecessary mail, plus the cost of mailing. And the robo calls drive me insane - Saturday night, Sunday all day, morning, afternoon, and evening during the week (including 11 PM!).
I find them to be inefficient, rude, and fraudulent with Medicare's/MY money. I think for the next 6 months I'm going to save all the mailings and return them to Freedom and notify the attorney General of Florida of the nuisance calls.

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Raymond Kelly
US
Apr 08, 2016 6:59 am EDT

I found out the hard way freedom is no dam good don't make the same mistake I did come first of the year they are gone when I have to go to there doctor to go see my specialist that ant going to be I let that dam women in Summerfield FL soft soap me now I am paying 37 dollars a month cause I did not have a drug plan I don't use them why do I want one freedom health sucks I will be going back to AARP"S plan I never should of left it the reason I did was I was told it would coast less and I would get my 104.00 back from social security

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flmike59
US
Mar 08, 2016 11:36 am EST

I was informed by my primary care doctor that she was told by Freedom than I could only see my neurologist 1 time a year and that she just needed to refill my scripts. I have parkinsons and it is a progressive debilitating disease. She is a general care and does not know how to treat parkinsons. I was seeing my neurologist 4 times a year. Another example of them watching the bottom line so as not to pay the specialist. Denying care when it is needed. My last primary care dropped Freedom because of this type of interference in care. It was hard to find another company that all my doctors took to keep him as he was a very good primary care doctor.

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unhappy freedom customer
Punta Gorda, US
May 12, 2015 12:11 pm EDT

Yea, put on hold (often upto 40 minutes and then ‘lost connections’. Even when they are ‘passing you up the ladder’ the next person has to ask you the same dumb security questions. One time I called only asking for their fax number, and guess what, they could not give out unless I passed the security questions.

Jan 2014 I had to fax their pharmacy my ‘trip itinerary’ so I could get a ‘vacation supply’ for meds, and they did not have it (1 hour on the phone), then had the local pharmacy fax it, and still they did not get it. In fact they ‘stated’ that I was lying that I had sent it. Another time my doctor’s office was trying to get an authorization for medical equipment, and it took them and me over 4 weeks. During the time, Freedom kept contending that the dr’s office was using the wrong form, and when the nurse asked if they would fax the correct form for them to use, they were informed it was the dr’s responsibility to have the correct forms, , not Freedom’s, Anyhow, after the nurses spent over 10 hours on the home, , they got the right form in, and it took Freedom only 15 minutes to deny…As I now pay 25 cents a minute for telephone calls, I cannot afford to call them any more, , Will be sending certified letters from now on.

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xjensenjoe
Port St. Lucie, US
Jan 04, 2012 6:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree with the statement that Freedom is worried about the bottom line, or your money and how much you should be paying. I don't know if many of you take a lot of prescription drugs like me, and one of them is very expensive (not my choice) but they realized after paying for them in 2011, that they should change the tier on these expensive drugs even though they are generic and should remain a tier 1. But they changed them to a tier 2 which makes us pay more when we get into the donut hole.
So many of you on Freedom should check to see what your drugs are this year, because if they changed the tier on your prescriptions like they did on mine, you will be paying more this year. Calling Medicare won't help either because they don't have a clue, I was even told by one of them that these HMO companies are supposed to be saving us money if we are on these plans instead of it costing us more. Who's kidding who?

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Sarah Stones
Ocala, US
Feb 04, 2009 5:02 pm EST

Are you kidding me, HMO are the Healthcare from hell. That is why I preffer Basic medicare, I don't need anyone approval when I need a doctor. Your health is way to important to be playing with plan who only care to collect money from you. Medicare should not allow these type of company to hook you up for a year, while they deny services, and you still have to pay for them

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Chas
Ocala, US
Jan 05, 2009 3:37 pm EST

I find that hard to believe because their rule can not be any higher than Medicare. It appears that your docor is not doing his job because he would have to a redo for nothing.

Is Freedom Health Legit?

Freedom Health earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Freedom Health stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Freedom Health's reputation as a trustworthy leader in their field. Customers can rely on Freedom Health's services, assured they're dealing with a highly reputable and fully legitimate company.

Freedom Health resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Freedomhealth.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Freedomhealth.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Freedom Health have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Freedomhealth.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Freedom Health.

However ComplaintsBoard has detected that:

  • The website belonging to Freedom Health has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Freedom Health. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of Freedom Health complaint handling

Freedom Health reviews first appeared on Complaints Board on Aug 11, 2008. The latest review Employment Termination's was posted on Jul 19, 2011. The latest complaint Employment Termination's was resolved on Jul 19, 2011. Freedom Health has an average consumer rating of 5 stars from 3 reviews. Freedom Health has resolved 3 complaints.
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  1. Freedom Health Contacts

  2. Freedom Health phone numbers
    +1 (800) 401-2740
    +1 (800) 401-2740
    Click up if you have successfully reached Freedom Health by calling +1 (800) 401-2740 phone number 0 0 users reported that they have successfully reached Freedom Health by calling +1 (800) 401-2740 phone number Click down if you have unsuccessfully reached Freedom Health by calling +1 (800) 401-2740 phone number 0 0 users reported that they have UNsuccessfully reached Freedom Health by calling +1 (800) 401-2740 phone number
  3. Freedom Health address
    5403 N. Church Ave, Tampa, Florida, 33614, United States
  4. Freedom Health social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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