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Replied
poor customer service
I wanted to purchase a few products and contacted the customer service with a few questions.
They initially answered but failed to address a couple of my question.
I then tried repetitively to contact them (with big time lapse in between each attempt) and they just kept ignoring me!
I even tried contacting them via their webpage (not just via email) and they ignored my message.
I have been left without my quiries being addressed and they seem not to give a damn that they have lost a customer because of this POOR service!
I am very disappointed with this and wish to inform others of their poor service.
The complaint has been investigated and resolved to the customer's satisfaction.
*Please note that Zestlife South Africa is a different company to Zestlife United Kingdom.
Replied
payment of claim
On 21-09-2017 I went for a MRI at Unitas Hospital.I hand in all documentation to Zestlife, but they refuse to pay the shortfall of R1900.Attached is proof that they will pay the shortfall.
Fist they play games with me regarding the documentation that Medshield send me as itemised bill.They say that the documentation was not acceptable.
After receiving the right documents, Joy Xala e-mailed me and said the following"Kinsley note that the shortfalls on the account is 10% co-payment required on the procedure done, and the option that you are on is match cover which does not cover co-payments."
I don't understand what she is saying.
Zertlife underwriter is Guadrisk.What is the purpose of Zestlife if they take your payment, say in the package that you take that are paying for MRI shortfalls, but dont do it?
The complaint has been investigated and resolved to the customer's satisfaction.
Please provide your ID or policy number to enable us to investigate your complaint and respond accordingly.
The Match policy is designed to match what your medical scheme paid out, to assist you with medical expense shortfalls. It provides cover for in hospital Dr and Specialist charges when the provider has charged more than your Medical Scheme tariff rate (MST). Cover is also provided for +- 50 out patient procedures as well, where the Dr or Specialist has charged more than your MST rate. The maximum cover provided and benefit payable is equal to the amount paid by your Medical Scheme.
The policy does not provide cover for reimbursement of co-payments applied and charged by your Medical Aid for your hospital admission or procedure. Co-payments are stated amounts levied by your Medical Scheme in terms of your Medical Aid option plan and are listed in your Medical Aid scheme benefit rules. This is not a Drs tariff shortfall and therefore if your Medical Aid statement indicates the R1900 as a co-payment charged by the scheme and for which you are responsible to pay, your Match policy will not cover it as it is not a tariff shortfall where the Dr charged more than your Medical Scheme rates.
Is Zestlife Insurance legit?
Zestlife Insurance earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Zestlife Insurance. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Zestlife Insurance resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Zestlife.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Zestlife.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- The website belonging to Zestlife Insurance has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Zestlife Insurance complaint handling
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Zestlife Insurance contacts
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Zestlife Insurance phone numbers+27 211 804 220+27 211 804 220Click up if you have successfully reached Zestlife Insurance by calling +27 211 804 220 phone number 0 0 users reported that they have successfully reached Zestlife Insurance by calling +27 211 804 220 phone number Click down if you have UNsuccessfully reached Zestlife Insurance by calling +27 211 804 220 phone number 0 0 users reported that they have UNsuccessfully reached Zestlife Insurance by calling +27 211 804 220 phone number+27 860 009 378+27 860 009 378Click up if you have successfully reached Zestlife Insurance by calling +27 860 009 378 phone number 0 0 users reported that they have successfully reached Zestlife Insurance by calling +27 860 009 378 phone number Click down if you have UNsuccessfully reached Zestlife Insurance by calling +27 860 009 378 phone number 0 0 users reported that they have UNsuccessfully reached Zestlife Insurance by calling +27 860 009 378 phone number
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Zestlife Insurance emailsinfo@zestlife.co.za100%Confidence score: 100%Supportmegan.mcwilliam@zestlife.co.za94%Confidence score: 94%vernon.olivier@zestlife.co.za89%Confidence score: 89%careers@zestlife.co.za79%Confidence score: 79%hrhealthmax@zestlife.co.za77%Confidence score: 77%
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Zestlife Insurance addressSunclare Building, 2nd Floor, 21 Dreyer Street, Claremont, South Africa
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Zestlife Insurance social media
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