Fox Pest Control review: Misinformation about cancellation

A salesman came to my door in June selling a $180.00 pest control treatment. He took my credit card info at the door.

In August, I realized I was being charged $62.00/month. The service was inadequate so I called to cancel the service.

While on the phone with customer service, the person told me that in order to avoid the cancellation fee of $250.00 I had to schedule a final service. So I did.

The tech came out in September and did the service, which actually made the pests worse. I figured I was done with the policy.

In October, the company started leaving me voicemails saying that I had an unpaid balance.

I called and said I was going to pay the unknown balance. I figured it would be $62.00.

The person asked if they could charge my old credit card which is disabled. I told them I have a new credit card and she transferred me to a line to input my new card information. She had not told me the balance yet.

I put in my information, and it switched back to the customer service line. She then told me that I had to pay the $250.00.

I told her that last time I called the person said that if I scheduled a final service I did not have to pay the cancellation fee.

She then said the call "Took a turn"and that due to breaking the contract I would have to pay the cancellation fee.

I did not have time to argue because I had to go into work.

I am okay with paying the $62 for the final service but I feel cheated that I was told one thing and another thing happened.