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4651 Hickory Hill Road, Suite 101
United States - TN38141
Customer Care
+1 (800) 707 9928 0 0
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1375 Peachtree St NE, Atlanta, GA30309
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FootSmart.com Complaints & Reviews

Footsmart - Georgia, Atlanta - Slippers

Posted: 2015-11-17 by    Georgette Culp
Complaint Rating:  0 % with 0 votes
I am a repeat customer of Footsmart. In early October 2015 I ordered a pair of slippers for my 91 year old mother. When they arrived, she tried them on, walked across her living room on carpet and determined they were too small. I returned them wanting an exchange for the next bigger size. Three...

Footsmart - Quality was terrible and soles were lost

Posted: 2015-08-28 by    Reviewer94743
Complaint Rating:  0 % with 0 votes
My wife bought one pair of shoes from Footsmart. We were on holidays and she took these shoes with her. But after 3 days she told me that the sole started to separate from the shoes. When we returned home these soles were lost already and we contacted the seller. We asked to change the shoes,...

Footsmart - Return Policy

Posted: 2015-03-31 by    Dchrishh
Complaint Rating:  100 % with 1 votes
HORRIBLE RETURN POLICY. Footsmart may appear to have good prices on some things. However, should the order be anything but perfect, don't expect any help from customer service and be aware that they will charge you to return an item. Their return policy is unreasonably narrow and rigid....

Footsmart - Defective Merchandise

Posted: 2015-02-23 by    Mary Hafstepper
Complaint Rating:  0 % with 0 votes
I ordered a "Pedinova III Nail Care System" from FootSmart on January 16, 2014 for 119.99. I have tried to use it on my feet to remove dead skin. It will work for about a minute or two and then shut off. I have to wait about ten minutes to get it to work again. I called FootSmart to ensure that...

Foot Smart - North Carolina, Raleigh - overcharged

Posted: 2015-01-27 by    Judy Carrino
Complaint Rating:  0 % with 0 votes
I received a pair of shoes I ordered today and I was charged postage, and the catalog I ordered from was supposed to be postage free for any item over $49. My shoes were $69.99. I was supposed to enter a code into the order form (on-line) to get free postage, and I did that numerous times, being...

Footsmart - Will not Exchange or refund my money

Posted: 2014-11-08 by    Galacticpedro
Complaint Rating:  0 % with 0 votes
My father purchased a pair of orthopedic shoes size 12 with a large width on my birthday on May 18th for $164.69. The shoes came and did not fit correctly so I returned them footsmart and asked for a smaller size 10.5 with a normal width. I did this within the 60 day return policy, however footsmart...

Footsmart.com - They didn’t reply, but the shoes looked horrible

Posted: 2014-10-13 by    Calisto
Complaint Rating:  0 % with 0 votes
I bought sandals and shoes from the company www.footsmart.com. I received completely different things, which didn’t look as on the website. I contacted the live chat agent and she promised to ask the manager and provide any reply ASAP. I patiently waited, but she never replied. I sent...

Footsmart - Partial Refund

Posted: 2013-09-06 by    ripped off by Footsmart
Complaint Rating:  0 % with 0 votes
I ordered 1 compression ankle support. I paid Footsmart $20.12. They shipped me the wrong item. I sent that item back to them. They refunded me $13.77. Now I have no ankle support and I am out $6.35. No help from customer service. I will never do business with this company again, especially...

Footsmart - I feel like I was ripped off

Posted: 2012-07-04 by    Nibboke
Complaint Rating:  0 % with 0 votes
I want to file a complaint against FOOTSMART, . Back in June I purchased a pair of shoes on the internet from FOOTSMART, they did not fit so I returned them. I did not receive a refund, so I called them and I was told that I would receive a credit of $61.08. Now this was never mentioned when...

Footsmart.com - The site and company has really changed

Posted: 2012-06-25 by    Doguane
Complaint Rating:  0 % with 0 votes
The site and company has really changed. They have hired INcompetent people in customer service. If you call and ask if an item is in stock, they say "yes", take your money and then you get a email telling you the item is NOT IN STOCK and to choose something else. OR they send you the wrong...

Footsmart - Arizona, Tucson - retutn merchandise, never credited

Posted: 2011-10-20 by    Maria Bupp
Complaint Rating:  0 % with 0 votes
I returned 2 pairs of Hush Pupps shoes more the 2 weeks ago, and never received a credit on my Visa Account, what is going on?, I have been a very good customer of yours, I changed my electronic address, it use to be B_umar_5@hotmail.com, my new e-mail address is now bumar5@aol.com, I expect...

Footsmart - Georgia, Norcross - Won't exchange defective slippers

Posted: 2011-04-10 by    arcfjss
Complaint Rating:  100 % with 1 votes
I purchased a pair of house slippers from FootSmart and within two weeks of wearing them in the house, I noticed that on one shoe the upper portion of the shoe was separating from the sole. I contacted the company and requested a like-exchange for the defective slippers. I was told that since...

FootSmart - Benchmark Brands Inc. - Scam return policy! - No manufacturer's warranty for any item. Super expensive disposable items

Posted: 2011-03-27 by    firerocket
Complaint Rating:  100 % with 2 votes
I was just scammed by Footsmart. Do not buy anything form this site! I bought the Acu-Point Therapy Foot Massager (item 30893A in their online-store) for a total of $284.

The massager worked properly only 4 months! When I called Footsmart, they confirmed they were the manufacturers...

Footsmart Products - Unsatisfying experience

Posted:    James
Complaint Rating:  100 % with 4 votes
I recently returned a pair of shoes to FootSmart, within the allowed 60 day time period for returns. I had tried the shoes on 3 times, wearing them for 5-10 minutes each time and only in the house. When I packed them up to return them to FootSmart, I made sure to include all of the original...

Footsmart - False warehouse claims

Posted:    cancercare
Complaint Rating:  100 % with 8 votes
I ordered two pair of shoes for my mother, a cancer patient. One pair fit, the other didn't. Without ever wearing the shoes outside, she carefully wrapped the pair she wished to exchange in its original packaging and sent it back at her own expense as instructed in their returns/exchange...

Footsmart - Slowest delivery system!

Posted:    Fiko
Complaint Rating:  100 % with 6 votes
I purchased a small inexpensive item (heel cups) from footsmart and received it on April 30th. It was not the right size and had to return it on May 1st for an exchange. I had to pay $6.99 extra for the exchange service. I called footsmart to find out the status of my order. They said it is...

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