FlightNetwork.com
reviews and complaints

You changed my flight from UK to Brisbane, without asking me if this was ok. You was expecting me to sit in Dubi, disabled, alone and vulnerable for over 19 hours.

I asked for my flight to be changed on the bases that I feel safe and you did change the flight after 28 phone calls, 11 emails and still no return call to confirm the following:

My extra payment I made for lactose free food be transferred to the new booking

My extra payment i made for chosen seats on all my flight be honoured

because of my lack of confidence and being disabled, I then asked to change my outgoing flight from 20th Aug to th 16th Aug, so that I could be accompany by a friend who is on this flying on this date to the same destination.

Manesh Kumar C agreed this would be ok and confirmed the outgoing details as followings:

16th Aug 2022 at 9am Brisbaine to Dubi then to London Standsted - which I agreed.

I then received a confirmation hours later, with no details, so I called back again and asked them to confirm my booking had been updated and changed in full and was disappointed to be told the same Original details...

As you can imagine this is very stressful when I have spent two days making calls and sending emails with any real help or reassurance. Instead I was told, someone will call me back in 24 hours and when they do call it will be 2 calls and then if I don't answer, I have to go through the whole process again.

This has made me ill, stressed and now I have a migraine.

and to top the cake, I was asked to make further payment in order to allow them to help me, which I paid under stress and now feel I was taken advantage of because I am vulnerable person.

All I want is the following to be confirmed and my tickets issued please, is that too much to ask?

flights

Brisbane 16th Aug 9am to London - to Dubi to Standsted with my prebooked seats I paid for and my lactose free meals

Flights

London Gatewick 31st Aug to Brisbane with my prebooked seats I paid for and my lactose free meals

My further payments refunded $55-00

and the reimbursement of the extra fee I will have to pay in travel costs getting to the new airport

Flight was cancelled by airline. Airline forced me to rebook flight via "travel agent" travel agent charged fee. Flight cancelled again. rebooked, charged fee again. Flight that was offered was taken back. rebooked again, paid fee. got to checkin, denied boarding due to flight booking problem. told to call to rebook. told no flight available. told ticket was non refundable and told my return ticket would not be honoured. talked to manager at air canada. he got me a new flight the next day. arrived at destination. Return flight cancelled. I was told by email to await a new flight by email. No new flight. I email air canada. They told me I had to contact my travel agent. called flight network. They told me I couldn't rebook. I tried to use my flexible ticket. Again, couldn't rebook. They "escalated it" and told me they would call me back. waited. Nothing. I called back. They told me to wait. No calls back. I called air canada. They said they can book the flight. told me to call travel agent. called flight network again. they told me to wait for them to call back. I asked them to try. they refused to try. I tried to ask for a manager. He said no manager. he said he was the manager. I said then try to book the flight. he told me he can't because he isn't allowed to. I said then put me through to someone who can try to book the flight. he refused. he said wait for them to call back. I said no, put me through to the customer service line. he said no. he hung up on me. I called back. I talked to customer service. They tried to rebook a flight. They offered me a new flight via LAX. I accepted. They said they will call me back when the flight is confirmed or me call back tomorrow. I got an email asking to pay fee. paid the fee. I called back. They denied me the flight that was offered. Then they said there are no flights available. I gave up. I rebooked with expedia. I got home in three days. I called for a refund. They said they have to call me back. check back in 5 days. I checked back. They said they have to call me back in 4 days. I called back. they said they have to call me back in 4 days. starting to repeat. Now I am leaving bad reviews. Never again

I have a flexible open ticket since June 2021, for 22 of August for 4 adult passengers.

I have been uninformed about about what to do with my ticket due to covid 19 restrictions.

I spent far too much time looking for direct contact information with flight network and only one number works with an Indian customer service on the end of the line.

I wanted to discuses my options with my open ticket whether I could have refund or flight credit or simply rebook changing only the dates.

My initial booking is canceled due to a uncomplete refund this took 6 month to get to this stage.

They then advised me that I needed to change my flights before 04 July 22 which I'm trying my best to do so, to make things simple I've decided to keep all passengers information the same and I want to change only the dates to the Saturday 25th June- 03 July 2022

I have contacted via phone and email non of which I got a response to my questions until a further 6 month later.

since this was inefficient I decide to change the dates of my flight to make thing as easy as possible, instead it has been pointless contacting flight network as they are hopeless and haven't done anything to resolve my flight booking it has almost been a year now trying to consistently call flight network.

I have been trying to change my dates due to Covid 19 restrictions,

The customer service is terrible, there is no direct manager to talk to find a solution.

They are not reliable and reasonable with the customer to resolve their issues instantly.

I would like to change the date to 25th June - 3rd July 2022 they have charged me $933 extra to my initial price of $3,792,42.

When I can rebook a flight today on flight network for the dates of 25th June- 3rd of July 2022 for $3,707.20 instead of $4,725 which is the amount I have already paid, they are asking for more additional payment on top of the $933 due to the difference of price when on the internet it is $1,017.80 less expensive than what I have paid.

I feel frustration and displeased as I need honesty fairness, efficiency and action with this issue.

I have talked to other flight center that have been more direct and helpful to understand how to deal with this issue Hello world have told me that my flight is valid until 31st December 2023.

I would like to know how you satisfy customers with your customer service? Give me one reason why I should choose flight network in the near future?

I believe a gesture is strongly advised as I am very unhappy about this situation because it unfair that new customer pay less than an loyal customer with an existing exchangeable open flexible ticket.

I booked with FlightNetwork via Skyscanner (22/11/21) for about $1300 to go to Mozambique. It was during the Omicron/COVID excitement so Qatar airways cancelled our flight to Southern Africa (16/12/21). I only knew about it because my family member heard from Qatar; I wasn't told by FlightNetwork. When eventually I did hear from them (20/12/21), their website said to contact the airline directly for a refund. I requested from Qatar and Kenyan (23/12/21). Then Qatar airways said I could only get it through FlightNetwork (26/12/21) and then Kenyan (01/02/22). Since I couldn't get to Mozambique, I had to cancel my flights back as well through FlightNetwork for which they'll take about $200, fine. Since then I have not seen anything from them (29/04/22). They hide their email address ([protected]@flightnetwork.support) and no one on the phone can actually help.

Confirmation; Order number: LKM56C, Booking references: Flight: 1FKXKY2

Hi

In your sent Ticket the DATES ARE WRONG

Actually it should be for ONE MONTE EARLY.

APRIL 26 2022 ... TO ... MAY 24 2022

Please arrange it and Confirm it TO me.

Regards

Ferydoun Mokhtari

I paid for a flight yesterday (April 12, 2022) from New Orleans to Newark. I was charged $726.35 for a flight that was advertised as costing $422. I was not issued a ticket. I was not given a seat assignment. I was not given a confirmation code. I was only sent an email that said the following:

Hello [name]! Your booking request is being processed, and we'll get back to you when we know more. Please note that this may take up to 72 hours. Did you pay by card? Then we've already reserved the amount on your account. If you paid by online bank transfer, we've already charged your account. Best regards, Flight Network

I particularly like that they asked me if I paid by card, like they don’t know. That’s the only part of the booking they did correctly, if by “did correctly” I mean charging me several hundred dollars more than what I agreed to…

Do NOT use this service. Everything about it is a scam. Searching for multi city flights on Kayak or Skyscanner sends you to Flight Network but it is not as reliable as those well established companies. Right now I am on hold for 58 minutes trying to cancel a flight and there is no human answering. Additionally, there is no response to any email communication whether I use an ordinary email address

Or try to communicate through the ‘support’ email portal.

Run! Save yourself. A class action suit should be in order

Order number LG3H7E

18/3/22 London to Stockholm KU49CM

20/3/22 Stockholm to London KUH6CP

Flight, London - Stockholm - London £135.93

Flexible ticket - £19.04

Total - £154.97

Norwegian airlines changed the flight times of a flight we booked through Flight Network. This meant we would miss the concert we were going to see in Stockholm so I contacted them to cancel the flights. I was told to contact Norwegian airlines DIRECT to cancel the outgoing flight but the return flight could not be refunded.

I contacted Norwegian and processed the cancellation for KU49CM. They processed the refund but advised that as I bought the flights through an agent, the money would be refunded to the agent so I had to contact them to get the refund transferred to me.

I have contacted Flight Network multiple times and they keep brushing me off and will not refund me the money - this is effectively theft. The last time I spoke to their customer service, I was told there would be a service fee of £111 if they were to give me the refund. What service? They have provided no service - they told me to contact the airline direct. I was promised a call back from the supervisor within 24 hours. That was 2 weeks ago.

Correspondence to date ("you" = Flight Network):

24th Jan - emailed Flight Network and requested cancellation and refund.

5th Feb - reply from Flight Network telling me to contact you by telephone.

9th Feb - I called Flight Network and spoke to one of your agents who told me to contact Norwegian Airlines direct for cancellation

9th Feb - I went to Norwegian airlines website and cancelled my outbound flight and they sent the refund to you. It wouldn't allow me to cancel the inbound flight and advised I contact the agent.

18th Feb - I called Flight Network and asked for my refund to be transferred to me - the agent said he would organise that. He also said he would see if he could cancel my inbound flight but this might have an admin change of £30 associated. I haven't heard back.

25th Feb - I emailed you with all the details again and chased as your agent did not do as he promised in my earlier phone call and I still haven't received my money.

2nd Mar - I emailed you again to chase as I did not receive a reply.

6th Mar - email from you which did not reference any of the issues I had already spoken about and basically told me to start again.

6th Mar - I emailed you to tell you your email did not address my issues.

14th Mar - Chasing you by email once again.

15th Mar - you replied asking me to confirm a statement back to you so you can look at my personal details

15th Mar - I replied giving you consent to access my personal data

17th Mar - Hearing nothing from you, I phoned again. Spoke to lady who said that I need to pay a £111 service charge so you can transfer the refund back to me. I told her that I have not received any service, in fact, I had to arrange the refund from Norwegian airlines myself. Clearly, you can see from the above correspondence that I have received NO SERVICE! I requested to be escalated to the supervisor she was conferring with. She said she would arrange for the supervisor to call me within 24hours.

21st Mar - The supervisor has failed to call me back within 24hours. I am still waiting for a call so I am emailing you again.

I booked a flight from US to UK in December of 2019 for travel in August of 2020 with Flight Network. They charged me and took $782.94 for 2 tickets on British Airways. Due to Covid, all travel was canceled and we could not go. I spoke with someone who sent me a letter stating that I would have until April of 2022 to rebook. I have been trying for over 2 months to reach someone and no one ever answers. When I go to their website to enter my booking/reference numbers, it says that they are invalid. I have attached the original itineraries from 2019 as well as the letter.

I am unable to contact anyone regarding reserving seats on domestic flights.

I informed flight network that EVA air had cancelled my outbound flight on April 30th to bangkok . This was on February 17th 2022. It took an age to get through on their customer service line and two email requests were never answered. On February 24th they acknowledged that my flight was cancelled and that they would contact EVA air to confirm cancellation which they said would take five days.

Its now March 21st and still I await my full refund . Their service is a disgrace and unless people complain on public platforms they will keep taking bookings and letting clients down.

How are people supposed to re: book without receiving their refunds.

What action can be taken against flight Network to make them improve their service?

I booked 2 business class flights with cancellation insurance. Unfortunately we had to reschedule (which was included in the extra insurance we took out)

This was a nightmare to say the least, incompetent staff, no one new what they were doing, especially these two below

Abu, Ronak

Inexperienced staff, lack of English language,

It is an horrendous experience, it literally took me 5 days of phoning them, they never phoned back when they were supposed too, kept being passed to other agents. Repeating myself again & again.

The flight ended up being sorted by myself finding flights from the BA website and telling them that there were cheaper flights as they tried to charge me £500 each more for flights They never bothered too look to find alternative prices or times, even days as i gave them a very free time scale, in the end i did it myself. I found on the same day that they had offered (£500 more per passenger) a good flight at no extra costs. Return flights as well.

I paid good money as a business class passenger, they treated me appallingly, i had the phone put down on me five times because they didn't know how to reschedule, kept saying have a voucher, (which would have meant i lost £450, (i was flying from london to Spain it was £955 in the first place) i am a very nervous flyer hence Business class as this is the first flight in 3yrs due to Covid, they didn't even know what there own policy included.

I am at this moment waiting for them too reschedule and again the line has gone dead, i have spoken to three people this morning alone. Still not rescheduled.

I will find whom the CEO of this company is and complain there, they are a Swedish company. Terrible, Terrible company USELESS! Never again. Il go on LinkedIn, and contact them directly. Shame on you all, you have made this a really horrible experience.

We booked flights in January 2021 for flights from NZ to Singapore, Malaysia to Phuket, phuket to Bangkok, Bangkok to NZ.

We paid over $4000 in flights.

All flights were cancelled by the airlines.

We are still waiting for our refund.

I called and tried following up and filed a complaint with Better Business Bureau as well.

I was advised that AIR NZ I have an open ticket which I can use and change destination. I call to book flights to another destination and was advised that I cant change destination. It has to be for the same destination. I contacted the airline and they said I can change the destination but need to contact Flight Network as the flights were booked with them.

I am tired of following up on my refund, I have not been provided any update. I am the only one trying to call and get an update.

I think this company should shut down and not allowed to operate as it has consumed a lot of money. I can see from the complaints, I am not the only one complaining.

The customer support team are not helpful they say different things all the time. There is no action only confirm its in process etc.

This company is a Fraud and should not be allowed to operate as a business.

I cancelled my flights (booking LG9IQB) (MHXVTZ flight) and asked how much it would cost I was told £30! I said each person and was told “£30 in total “ … I have been refunded but I am missing

£392.45 (£422.45 minus £30 charge)

that is more than the £30 I was told, it is stated calls are recorded so this will be confirmed once listened to

I have phoned waiting in the queue for 1 and 1/2 hours only to be put back in the queue

Graham sherratt

We purchased tickets for two people including cancellation insurance and flexible coverage. We receive neither.

May god take mercy on your soul if you need to deal with Flight Network's support staff. You can expect

a) an army of outsourced indian support staff who are rude, unprofessional and answer calls at home with terrible reception

b) waiting 4-5 hours to get a hold of them

c) having 5-10 different people on each case asking you repeatitive questions

d) a small (but meaningful) loss of your mental sanity

Digging into this company it's basically a booking service that takes a % fee and then outsources all the support and work to Indian.

STAY AWAY.

My flight has been cancelled and the airline company confirmed to me that they already refunded the money to flightnetworks and also provided me the reference number of the transaction. (around 700$)

They are not answering my emails and no one answers the phone even when waiting more than an hour. It's been now 3 months since the flight cancellation and I still didn't receive my refund.

How is it possible that this company hasn't been condemned yet for those kind of practice.

I would like to organise a collective action law suit against them since it's pretty obvious they are doing that with every customers hoping they will give up to stay with our money.

Anyone in the same situation need to report this.

Together we can stop this company to keep scamming people.

I'm gonna keep going to contact them until I got my money back.

If anyone is already part of a collective action law suit against them, please let me know as I would be glad to join them.

We need to make the media talk about this company and show to the world how dodgy and shady this company is.

Twitter, Facebook, blogs, media's... Tag them in your comment as scammers.

By publicising to the world their practice, we will avoid this company to keep going with their scam.

To anyone in the same situation, please do not give up!

Don't allow them to keep your money that you've been working so hard to get.

DO NOT BOOK WITH THEM. They are a scam. They charged me twice for the exact same flight and refused to give me a refund. They wanted to charge me $186 cancellation fee. I spoke to the airline who said they can 'void' it at no cost and that it was their responsibility. I will be taking them to the ombudsman. Each time I called I got different information to the point that one staff member said "our system is down, Id help if I could, call back in 30mins to 1 hour, we cant schedule a call back". I phoned back 5 seconds after hanging up with that person and they second person I spoke to was able to bring my transaction up which confirms they were lying! absolutely disgraceful. I will be suing, stay posted Flight Network.

Due to Covid, my trip with British Airways was cancelled. The tickets were booked through FlightNetwork agency. I received travel voucher for $5859.70 by FlightNetwork on April 1,2021. Due to fast spreading onicron, and due to our age 70+, we want refund. We called several times since December 16,2021but no one called me back. We need help in getting refund.

Hi, My order number is LGFV1F This complaint is regarding the customer service of flight network customer representatives. I was on a call with them 10 times in the last 2 weeks. Every time wait times was around 40-50 minutes. Then when the phone connects and the reps are looking into my order number and try to find the alternative flights then the phone is disconnected and they never call back. They have my call records and can check why there is no response I am struggling to get in touch with them and sent a few emails as well. I really need to reschedule my flights and appreciate if you can support and get this message across to them asap.Z My number is [protected] and email is vineet.[protected]@gmail.com Appreciate your support. Vineet

1. Regarding SEAT PREFERENCE,
I picked aisle seats and payed for that in all flights but you gave me wrong seats in
Sydney to Seoul travel. I want refund for that.

2. Regarding CANCELLATION PROTECTION,
I cancelled my return flight and I want refund as per cancellation protection.
Before I cancelled my flights, I contacted you twice to ask about the cancellation protection. In all the calls, you told me I will get 90% vouchers.
The calls at Dec 05 12:05 Korea Standard Time and Dec 22 09:46 Australia Daylight Time.
You record the calls, then please check the conversations.
And I received the confirmation after I cancelled my flight based on the conversation as I mentioned above.
I want to get refund or voucher as you confirmed in two conversations before I cancelled the flight.

3. The next level contact.
Please let me know which site/organization I can contact in case you do not want to refund about my cancellation. I want to contact another authority to consult.

As to above three, please provide me answers.