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Flex

Flex review: Flex debit card payment

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10:00 pm EDT
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You guys have screwed me big time and if this doesn’t get fixed, you’ll see me in court 100%. Flex charged my card “$0.00” and then told me that my bank blocked my transaction and that I had to call my bank to have them not block it or try a new payment method. The only issue is, I’ve done both over 1000x and I can assure you it’s on flex end. The bank literally sees the charge but you guys are putting the charge through as “$0.00” so it’s not going through, but as the bank has told me, if you charge it with an actual charge it will work. I’ve even tried linking over 3 cards and none worked on the app, and I know for a fact all of those cards work fine since I used them all with no issue on the same day. This is a flex error and issue, I have less than a day to pay my rent before I get hit with feee from my apartment. Here is my phone number:[protected] and my email:[protected]@gmail.com. Y’all have two options, fix my issue with my rent that you guys cause and refused to respond to fix or see me in court. I 100% will be the person. It’s like y’all don’t even want to help the customer, an email help line? Are you kidding me? On top of that, customers have to legit wait days to get a reply, just to not get their issue resolved and have to wait even longer for another response. Again, y’all can contact me and try to resolve this or we can do it though the court system.

Desired outcome: My rent to be paid and my card to be charged correctly as it should have. It’s 100% an error from your end and I’m 100% certain. Have a manager or someone higher up look into it

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