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FerrellGas Customer Care Service

Ferrellgas, Inc.

2000 Bethel Rd # 1
Columbus
Ohio
United States - 43220

Customer Support Phone Numbers

User
phones:
1 614 491 0830 0 0
Contact FerrellGas via form:
http://www.ferrellgas.com/Contact-Us
 
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FerrellGas Complaints & Reviews

FerrellGas - Maryland, Bel Air / Propane Delivery

Ei
eileens5 on Jul 29, 2016
I ordered propane on 07/20/16, and asked them to fill the tanks. I use the propane for my swimming pool and hot tub. They came out on 07/27/16 and filled the tanks. I was not home, and the tanks were empty, so after filling the tanks, they shut off the propane, leaving a note that I should...

FerrellGas - New Jersey, Three Bridges / Propane delivery company

Pk
PKZ1 on Feb 25, 2016
I did not have a choice when I bought my house 8 years ago as to who supplied my propane. But from the start it's been a horrible experience dealing with Ferrellgas, several missed deliveries resulting in no gas in the lowest temperatures of Winter. After finding out that their installed...

FerrellGas - California, Boulder Creek / Filling Tanks

Re
Reviewer24826 on Jan 12, 2016
I have tried to be patient with this company but, they have chosen to continually fail at performing the only duties they have. Fill my Tanks. I have two tanks on my property. 5 times...5 times they have filed to fill my tanks. I am even on a must keep full account. Which means they look...

FerrellGas - New Jersey, Three Bridges / Lowering Standard of Customer Service

Re
Reviewer80827 on Nov 21, 2015
I've used FerrellGas since the purchase of my house in 1997. Throughout that time, I was on an automatic delivery, pretty consistently needing my propane tank filled every three months. The propane heats my hot water and my dryer. This past year, FerrellGas sent notification to...

FerrellGas - Illinois, Chicago / Overcharged my account

Re
repair26624 on Oct 21, 2015
Ordered a tank refill online. Heard nothing from them. Checked my account online and found I had been billed for 605 gallons of gas. The problem is I only have a 100 gallon tank??? No explanation. Have waited 3 days to get a credit. Still have an empty tank. Called the home office and they...

FerrellGas / Poor service

It
ithaca customer on Feb 28, 2015
We phoned and emailed when our tank was at 20%, then at 15%, then at 10%. Now we are under 5% and almost out of gas and still no one has come to fill up our tank. The ferrellgas representative we've spoken to on the phone has been unhelpful and uncaring. The customer is made to feel...

FerrellGas / Overcharge and bad equipment

Di
Dianne Bishop on Apr 17, 2014
quoted 249.9 a gallon/charged 274.9 gallon left no delivery slip at residence. Bad regulator, lost most of full tank of gas. They say my responsibility. Manager will not return my calls after promising by office girl to do so. Took 9 days to deliver gas. I ordered 200 gallons...they...

FerrellGas - New Jersey, Three Bridges / delivery delay

Lu
lucia Smith on Feb 7, 2014
On Monday I ordered a propane refill from Ferrellgas for our propane tank which was almost empty. I didn't hear anything from them until Weds and called and they said that I was scheduled for Weds. Feb 12th but they would try to get here "as soon as they can.". The propane heats our...

FerrellGas / Fail to deliver

Sd
SD Hodgson on Dec 26, 2013
I am a loyal 7-year customer of FerrellGas, and have a contract with them. I called over a week ago for LP delivery to my home, and was told it would be delivered before Wednesday. (Christmas) On Tuesday (Christmas Eve) I called to confirm delivery because it had been a week. I wa...

FerrellGas - Missouri, Colulmbia / Slow to respond to an emergency

Tr
TracyDV on Oct 18, 2012
I reported a propane gas leak at my home at 7:08 in the morning on Tuesday, October 16. It took them over 2 hours to show up. Here's a short version of what happened. I was leaving the house at 7 am and was overwhelmed with the smell of propane when I walked out my front door. I...

FerrellGas / No-tank rental

Sl
Slasher1 on Mar 3, 2011
I lived at 50 Nunn Rd. in Greensburg Ky... In Febuary of 2009 I called an told Ferrellgas that i was moving the first of April and would no longer need thier services my bill was paid in full at the time of the last fill up!!! The tank was empty and they were not to come fill it again!! I...

FerrellGas - Michigan, Sault Ste Marie / Ferrellgas

When I offered to prepay for a lower price per gallon on my fuel oil, a price of $2.09 a gallon was agreed upon. I continue to be billed $2.29. The first time I called to complain, I was assured the billing would be changed to reflect this agreement. NEVER happened. Now that they have the...

FerrellGas - Florida, Sarasota / Low Usage Fee

Ferrellgas has charged me a fee for NOT using a service. I pay an annual rental fee for their propane tank, and they have the arrogance to charge a fee for not filling the tank every year. I do not have that in writing on the agreement I signed with Ferrellgas, and they cannot tell me when...

FerrellGas - Louisiana, Many / Hard to Believe but True

I could write a book on how incompetent this comany is. My first bad experience with them was finding their driver on the side of the road claiming to have a heart attack. In fact he was drunk and had to leave the truck on the side of the road and be driven home. I will make a long story...

FerrellGas - California, Lancaster / price/lack of service/no call backs

Pm
past several years price each delivery was outrageous, when I called to complain they had excuses -sorry computer error, you are an established customer you will get lower rate etc. Last year I received a 700.00 credit on one bill. this year I called multiplle times for a delivery, wa...

FerrellGas - California, Lake County / Unauthorized Charge, Ripped off and then Ignored!

Ni
Below, the text of the complaint I sent to Ferrellgas via their website. Planning to call the corporate headquarters and write a physical letter as well. This is totally unacceptable... " Greetings, I am a new Ferrellgas customer, and I am very dissatisfied. On January 28, I was charged...

FerrellGas - Arizona, Kingman / Prices & Service

I usually don't complain about companies, so I might not be very good at it. Here goes! Friday I called Ferrellgas and spoke with Carolyn. There's the first complaint - she was AWESOME. She answered ALL my questions in a friendly manner. (I HATE THAT) Then, when she got to the price...

FerrellGas - Michigan / Deceptive Billing

If you choose to use Ferrellgas as your propane provider I can only suggest that you read every single word written on every piece of paper that they send you. They have been my provider for 10 years, and during that time I've always used their Auto Bill service, whereby they charge a...

FerrellGas - California, Elk Grove / failed to deliver

originally was told that i was to call for propane delivery when my 250 gal. tank was at the 25% reading, or i would incurr an extra $125.00 delivery charge. they also stated that their delivery truck was in my neighborhood 3 times a week. on Friday Dec. 4th i called for a delivery. i wa...

FerrellGas / Never use them

Ur
Last summer my propane tank was filled because I was on the "Keep Full" program. I was charged $3.50 per gallon when the going market price in my area was $1.99 per gallon. I refused to pay the outrageous amount and finally after many phone calls and a lot of yelling, Ferrellgas matched...

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