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Ferrellgas, Inc.

2000 Bethel Rd # 1
United States - 43220
Customer Care
1 614 491 0816 0 0
1 888 337 7355 0 0
1 614 491 0830 0 0
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FerrellGas Complaints & Reviews

FerrellGas - New Jersey, Three Bridges - Lowering Standard of Customer Service

Posted: 2015-11-21 by    Reviewer80827
Complaint Rating:  0 % with 0 votes
I've used FerrellGas since the purchase of my house in 1997. Throughout that time, I was on an automatic delivery, pretty consistently needing my propane tank filled every three months. The propane heats my hot water and my dryer. This past year, FerrellGas sent notification to customers...

FerrellGas - Illinois, Chicago - Overcharged my account

Posted: 2015-10-21 by    repair26624
Complaint Rating:  0 % with 0 votes
Ordered a tank refill online. Heard nothing from them. Checked my account online and found I had been billed for 605 gallons of gas. The problem is I only have a 100 gallon tank??? No explanation. Have waited 3 days to get a credit. Still have an empty tank. Called the home office and they just...

FerrellGas - Poor service

Posted: 2015-02-28 by    ithaca customer
Complaint Rating:  0 % with 0 votes
We phoned and emailed when our tank was at 20%, then at 15%, then at 10%. Now we are under 5% and almost out of gas and still no one has come to fill up our tank. The ferrellgas representative we've spoken to on the phone has been unhelpful and uncaring. The customer is made to feel like...

FerrellGas - Overcharge and bad equipment

Posted: 2014-04-17 by    Dianne Bishop
Complaint Rating:  100 % with 1 votes
quoted 249.9 a gallon/charged 274.9 gallon left no delivery slip at residence. Bad regulator, lost most of full tank of gas. They say my responsibility. Manager will not return my calls after promising by office girl to do so. Took 9 days to deliver gas. I ordered 200 gallons...they delivered...

FerrellGas - New Jersey, Three Bridges - delivery delay

Posted: 2014-02-07 by    lucia Smith
Complaint Rating:  0 % with 0 votes
On Monday I ordered a propane refill from Ferrellgas for our propane tank which was almost empty. I didn't hear anything from them until Weds and called and they said that I was scheduled for Weds. Feb 12th but they would try to get here "as soon as they can.". The propane heats our house....

FerrellGas - Fail to deliver

Posted: 2013-12-26 by    SD Hodgson
Complaint Rating:  0 % with 0 votes
I am a loyal 7-year customer of FerrellGas, and have a contract with them. I called over a week ago for LP delivery to my home, and was told it would be delivered before Wednesday. (Christmas) On Tuesday (Christmas Eve) I called to confirm delivery because it had been a week. I was concerned...

FerrellGas - Missouri, Colulmbia - Slow to respond to an emergency

Posted: 2012-10-18 by    TracyDV
Complaint Rating:  100 % with 1 votes
I reported a propane gas leak at my home at 7:08 in the morning on Tuesday, October 16. It took them over 2 hours to show up.

Here's a short version of what happened.

I was leaving the house at 7 am and was overwhelmed with the smell of propane when I walked...

FerrellGas - No-tank rental

Posted: 2011-03-03 by    Slasher1
Complaint Rating:  100 % with 1 votes
I lived at 50 Nunn Rd. in Greensburg Ky... In Febuary of 2009 I called an told Ferrellgas that i was moving the first of April and would no longer need thier services my bill was paid in full at the time of the last fill up!!! The tank was empty and they were not to come fill it again!! I have...

FerrellGas - Michigan, Sault Ste Marie - Ferrellgas

Posted:    Barbara412905
Complaint Rating:  100 % with 1 votes
When I offered to prepay for a lower price per gallon on my fuel oil, a price of $2.09 a gallon was agreed upon. I continue to be billed $2.29.
The first time I called to complain, I was assured the billing would be changed to reflect this agreement. NEVER happened. Now that they have...

FerrellGas - Florida, Sarasota - Low Usage Fee

Posted:    BrianOwner
Complaint Rating:  83 % with 6 votes
Ferrellgas has charged me a fee for NOT using a service. I pay an annual rental fee for their propane tank, and they have the arrogance to charge a fee for not filling the tank every year. I do not have that in writing on the agreement I signed with Ferrellgas, and they cannot tell me when the...

FerrellGas - Louisiana, Many - Hard to Believe but True

Posted:    Unhappy in Louisiana
Complaint Rating:  100 % with 7 votes
I could write a book on how incompetent this comany is. My first bad experience with them was finding their driver on the side of the road claiming to have a heart attack. In fact he was drunk and had to leave the truck on the side of the road and be driven home. I will make a long story short....

FerrellGas - California, Lancaster - price/lack of service/no call backs

Posted:    pmfarms
Complaint Rating:  100 % with 6 votes
past several years price each delivery was outrageous, when I called to complain they had excuses -sorry computer error, you are an established customer you will get lower rate etc. Last year I received a 700.00 credit on one bill. this year I called multiplle times for a delivery, was told...

FerrellGas - California, Lake County - Unauthorized Charge, Ripped off and then Ignored!

Posted:    nip201
Complaint Rating:  100 % with 3 votes
Below, the text of the complaint I sent to Ferrellgas via their website. Planning to call the corporate headquarters and write a physical letter as well. This is totally unacceptable...


I am a new Ferrellgas customer, and I am very dissatisfied.

FerrellGas - Arizona, Kingman - Prices & Service

Posted:    DanNJudy
Complaint Rating:  22 % with 9 votes
I usually don't complain about companies, so I might not be very good at it. Here goes!

Friday I called Ferrellgas and spoke with Carolyn. There's the first complaint - she was AWESOME. She answered ALL my questions in a friendly manner. (I HATE THAT)


FerrellGas - Michigan - Deceptive Billing

Posted:    GGBSwcrk
Complaint Rating:  100 % with 8 votes
If you choose to use Ferrellgas as your propane provider I can only suggest that you read every single word written on every piece of paper that they send you. They have been my provider for 10 years, and during that time I've always used their Auto Bill service, whereby they charge a set...

FerrellGas - California, Elk Grove - failed to deliver

Posted:    martin miller
Complaint Rating:  50 % with 2 votes
originally was told that i was to call for propane delivery when my 250 gal. tank was at the 25% reading, or i would incurr an extra $125.00 delivery charge. they also stated that their delivery truck was in my neighborhood 3 times a week. on Friday Dec. 4th i called for a delivery. i was immediatly...

FerrellGas - Never use them

Posted:    UrsK87
Complaint Rating:  100 % with 4 votes
Last summer my propane tank was filled because I was on the "Keep Full" program. I was charged $3.50 per gallon when the going market price in my area was $1.99 per gallon. I refused to pay the outrageous amount and finally after many phone calls and a lot of yelling, Ferrellgas matched the...

FerrellGas - Awful company

Posted:    Gasom
Complaint Rating:  83 % with 6 votes
Late last spring I decided to quit buying propane from Ferrellgas because their prices were getting out of hand. I told the delivery driver not to fill my tank; that I would use the remaining propane up and then have them remove their tank. At the time the tank was approximately 50% full.

FerrellGas - California, Fontana - illegal charge to remove tank

Posted:    paulmcg
Complaint Rating:  100 % with 5 votes
My wife and I decided to buy our own propane tank, and not use the one that we were renting from Ferrellgas. Because we switched propane companies, Ferrellgas padlocked the tank to prevent other companies from filling it. Ferrellgas charged us $150 to remove the old tank. We are in the process...

FerrellGas - Missouri - Mysterious Price Increase

Posted:    angbrw
Complaint Rating:  100 % with 10 votes
I have been a loyal customer for over 8 years. This fall I called Ferrell to order propane. I was renting a tank from them. The rep stated the charge for my account was $4.95 per gallon. I was speechless. I just recommended a friend to Ferrell a month before and her price was around $2.00 per...

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