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Fandango Customer Care Service

Fandango, LLC

12200 W Olympic Blvd STE 400
Los Angeles
United States - 90064-1047

Customer Support Phone Numbers

+1 866 857 5191 15 3
+1 310 954 0296 0 0

Fandango Complaints & Reviews

Fandango / Refusing legal refund and ignoring requests and bad service

Schmoo11 on Jan 20, 2017
I tried to cancel tickets due to a snow storm, even the theater was closed. After 2 hours on line waiting for chat, and 5 emails with a rep called Ashley I still have no decent response. I call and get hold of a rep that stated "Ashley" never followed up so she calls the theater and...

Fandango / $15 fandango gift card

hhollmann on Jan 14, 2017
Received a $15 Fandango gift card from a friend. When I tried to redeem the gift card on the Fandango website it said it was an inactive card. Called customer service and waited for 20 minutes on hold to speak to a man named Kelly who looked up the card via the card number and pin. It...

Fandango / This service is severely flawed and is not user friendly

Gregg Bernhardt on Jan 14, 2017
I received a Fandango gift card as a birthday gift and proceeded to purchase two tickets to see Rogue One: A Star Wars Story playing at a local theater on January 14, 2017. I purchased the tickets on my iPad the evening before (1/13/17) without incident. I received my purchase confirmation, but simply...

Fandango / No refund for unused tickets

Valarie Apperson on Dec 29, 2016
I bought $50 worth of movie tickets online. I tried to cancel them, but when I needed help from customer service, I was #70 in line. Seventy. They have refused to give me my $50 back because I took too long to cancel. Um... Because I was number seventy in line! I did not get to see the...

Fandango / Gift card was never delivered

lisa0587 on Dec 25, 2016
I ordered a Fandango Dinner & Movie Gift Card on December 19, 2016. The card was to be delivered via email within the hour. My credit card was charged immediately and I received an email from Fandango that the order had been placed. I found out on Christmas morning that the card was never...

Fandango / Digital gift card

David Nix on Dec 22, 2016
I ordered a digital gift card, was promptly charged for it, and it has not been delivered. Four days later, still no gift card number. Christmas traffic is no excuse for what should be an automatic transaction system. I have been ripped off. It's Friday morning - they have 24 hours to...

Fandango / Refund policy

lizzysplace on Dec 19, 2016
Confirmation #11188462105034 Purchased 12/12/16 Showtime 12/15/16, 7:30 pm On the date purchased, an executive in my organization was with us at a holiday party. When he heard we were going, he asked to go with the group. I showed him on my phone the date, time, and theater we were going...

Fandango / Fandango's online ticketing service

sdaly on Nov 4, 2016
On 11/4/16, I purchased tickets to see the movie Trolls at Tysons AMC in Tysons Corner VA at 11:20. I chose 11/4 erroneously instead of 11/5 which I meant to choose. I purchased the tickets at 10:08 am on 11/4. At 11:18 on 11/4 I received a Google calendar reminder that my movie wa...

Fandango / Movie tix

connie meinert on Oct 10, 2016
I tried to purchase movie tickets yesterday at a local theatre. The cinemark in North Hills, Pittsburgh PA I purchased two senior tix for The Girl on the Train, 2 pm showing on 10/09/2016. The processing took so long I was going to miss the movie. So I never did purchase these tickets. I went...

Fandango / Movie ticket purchase

Scottchandler on May 21, 2016
On 5-21-16, I purchased 3 tickets for my kids at Hamilton Ohio's AMC. The tickets went to the wrong theater Westchester Ohio. Don't understand why I cannot be refunded for the tickets I never used because they were purchased in the wrong City. Its a real joke. I called Fandango and they...

Fandango / Double charged

Iryne Panas Schubert on Apr 20, 2016
On March 20th I went online and ordered tickets for myself and my granddaughter to see Zootopia. I had a computer glitch and could not complete the final section for retrieving my tickets. I had to go through the entire process, and eventually ended up being charged twice. I was on hold...

Fandango / Purchase movie tickets online for reserved seating auditorium

Prenab on Apr 16, 2016
I have previously purchased tickets via Fandango website. I attempted to purchase tickets for Sunday 4/17/16, a 3pm show at Regal Theater in Laurel, MD 20724. I continue to receive the following message: "Sorry, we are unable to process your order. Please try again." This response appears after I have selected the date, time and seats.

Fandango / Ordered 1 movie

Linda Damato on Apr 9, 2016
they took the money, no movie...! On hold with roku & fandango for hours. Left numbers...for them to call...even had a live chat that went no where. Never got to see star wars but they got the money...they gave me a number to call...menu prompts loop to loop...all I can say is they had...

Fandango / No refund policy for online movie tickets even though tickets not used

Bought two movie tickets online 3-17 for 70 yr. old friends Birthday. Money was taken out that day. Gave printed certificate to my friend 3-18. He called me day of show to tell me his family was having a celebration for him so he could not make show. I was at family function too and told...

Fandango / Exchange or Refund Not Granted

Reviewer76441 on Feb 20, 2016
2/12/2016 YOUR GIFTS WITH THIS PURCHASE Here's your BONUS movie download! REDEEM NOW Click on the REDEEM NOW link to redeem your free gift. Terms & Conditions Here's your FREE $20 Shutterfly credit! REDEEM NOW Click on the REDEEM NOW link to redeem your free gift. Terms ...

Fandango / Customer Service/Ticket Refund - Confirmation # 295331485

hchavezrey on Jan 29, 2016
On December 30, 2015 I had an incident where I inadvertently purchased tickets for a show at a theater of which there are two with the same beginning name (Southglenn). We arrived at the Southglenn theater to the location given to me by the theater finder on the Fandango mobile app 20...

Fandango / Online ticketing

Reviewer84546 on Jan 25, 2016
In July 2015, Fandango charged my American Express card twice for tickets I purchased online. I called American Express, who immediately canceled the second charge. Subsequently, when I tried to get tickets online, I encountered "error." I wrote to customer service and was informed...

Fandango / Online purchase

Reviewer64220 on Dec 31, 2015
Haven't ever tried to purchase through Fandango until today. Site seems easy enough to navigate, seems to work okay. HOWEVER - GIVE ME A LITTLE MORE TIME! TIMED OUT REPEATEDLY WHILE TRYING TO JOIN VIP, ENTER CREDIT CARD NUMBER, ETC. IS TEN MINUTES, MAYBE, TOO MUCH TO ASK TO COMPLETE AN ONLINE TRANSACTION?

Fandango / Star Wars tickets

meep591 on Dec 28, 2015
As far as we are concerned associating with Fandango makes Star Wars franchise look very bad. I purchased Star Wars tickets 39 minutes before showtime. Rushed to theater with kids and was told tickets were for a different theater. Tried to contact fandango from theater and live chat told...

Fandango / Charged for no products and services

Reviewer22522 on Dec 26, 2015
Fandango charged me $53, gave me the wrong tickets, and when i contacted them immediately they said they cant refund me since the incorrect tickets were for a show that had already started. How is this bate and switch legal? I thought buying bottled water was a ripoff but i think being...

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