Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Fandango Logo

Fandango Customer Care Service

Fandango, LLC

12200 W Olympic Blvd STE 400
Los Angeles
United States - 90064-1047

Customer Support Phone Numbers

+1 866 857 5191 12 1
+1 310 954 0296 0 0

Fandango Complaints & Reviews

Fandango / Fandango's online ticketing service

sdaly on Nov 4, 2016
On 11/4/16, I purchased tickets to see the movie Trolls at Tysons AMC in Tysons Corner VA at 11:20. I chose 11/4 erroneously instead of 11/5 which I meant to choose. I purchased the tickets at 10:08 am on 11/4. At 11:18 on 11/4 I received a Google calendar reminder that my movie wa...

Fandango / Movie tix

connie meinert on Oct 10, 2016
I tried to purchase movie tickets yesterday at a local theatre. The cinemark in North Hills, Pittsburgh PA I purchased two senior tix for The Girl on the Train, 2 pm showing on 10/09/2016. The processing took so long I was going to miss the movie. So I never did purchase these tickets. I went...

Fandango / Movie ticket purchase

Scottchandler on May 21, 2016
On 5-21-16, I purchased 3 tickets for my kids at Hamilton Ohio's AMC. The tickets went to the wrong theater Westchester Ohio. Don't understand why I cannot be refunded for the tickets I never used because they were purchased in the wrong City. Its a real joke. I called Fandango and they...

Fandango / Double charged

Iryne Panas Schubert on Apr 20, 2016
On March 20th I went online and ordered tickets for myself and my granddaughter to see Zootopia. I had a computer glitch and could not complete the final section for retrieving my tickets. I had to go through the entire process, and eventually ended up being charged twice. I was on hold...

Fandango / Purchase movie tickets online for reserved seating auditorium

Prenab on Apr 16, 2016
I have previously purchased tickets via Fandango website. I attempted to purchase tickets for Sunday 4/17/16, a 3pm show at Regal Theater in Laurel, MD 20724. I continue to receive the following message: "Sorry, we are unable to process your order. Please try again." This response appears after I have selected the date, time and seats.

Fandango / Ordered 1 movie

Linda Damato on Apr 9, 2016
they took the money, no movie...! On hold with roku & fandango for hours. Left numbers...for them to call...even had a live chat that went no where. Never got to see star wars but they got the money...they gave me a number to call...menu prompts loop to loop...all I can say is they had...

Fandango / No refund policy for online movie tickets even though tickets not used

Bought two movie tickets online 3-17 for 70 yr. old friends Birthday. Money was taken out that day. Gave printed certificate to my friend 3-18. He called me day of show to tell me his family was having a celebration for him so he could not make show. I was at family function too and told...

Fandango / Exchange or Refund Not Granted

Reviewer76441 on Feb 20, 2016
2/12/2016 YOUR GIFTS WITH THIS PURCHASE Here's your BONUS movie download! REDEEM NOW Click on the REDEEM NOW link to redeem your free gift. Terms & Conditions Here's your FREE $20 Shutterfly credit! REDEEM NOW Click on the REDEEM NOW link to redeem your free gift. Terms ...

Fandango / Customer Service/Ticket Refund - Confirmation # 295331485

hchavezrey on Jan 29, 2016
On December 30, 2015 I had an incident where I inadvertently purchased tickets for a show at a theater of which there are two with the same beginning name (Southglenn). We arrived at the Southglenn theater to the location given to me by the theater finder on the Fandango mobile app 20...

Fandango / Online ticketing

Reviewer84546 on Jan 25, 2016
In July 2015, Fandango charged my American Express card twice for tickets I purchased online. I called American Express, who immediately canceled the second charge. Subsequently, when I tried to get tickets online, I encountered "error." I wrote to customer service and was informed...

Fandango / Online purchase

Reviewer64220 on Dec 31, 2015
Haven't ever tried to purchase through Fandango until today. Site seems easy enough to navigate, seems to work okay. HOWEVER - GIVE ME A LITTLE MORE TIME! TIMED OUT REPEATEDLY WHILE TRYING TO JOIN VIP, ENTER CREDIT CARD NUMBER, ETC. IS TEN MINUTES, MAYBE, TOO MUCH TO ASK TO COMPLETE AN ONLINE TRANSACTION?

Fandango / Star Wars tickets

meep591 on Dec 28, 2015
As far as we are concerned associating with Fandango makes Star Wars franchise look very bad. I purchased Star Wars tickets 39 minutes before showtime. Rushed to theater with kids and was told tickets were for a different theater. Tried to contact fandango from theater and live chat told...

Fandango / Charged for no products and services

Reviewer22522 on Dec 26, 2015
Fandango charged me $53, gave me the wrong tickets, and when i contacted them immediately they said they cant refund me since the incorrect tickets were for a show that had already started. How is this bate and switch legal? I thought buying bottled water was a ripoff but i think being...

Fandango.com / Refund/exchange

Reviewer63990 on Dec 23, 2015
Purchased tickets for wrong theater, in another state. Was at work and multitasking, so missed detailed info when ordered months ago. Not sure why website went to theater in NY, when I live in WA and had purchased tickets at that theater before. Found out about error at ticket stand, after...

Fandango / Refund/Exchange Policy

Reviewer38505 on Dec 22, 2015
As a Christmas present for my children, I went online to order 4 movie tickets for Thursday (Christmas Eve). The session timed out and when I continued, it saved the time and the amount of tickets I wanted, but apparent defaulted the date to today. I realized the error once I got the email...

Fandango / Refunds & Exchanges. Only got through 1 time in 3 days of trying and they disconnected right after I told them I can't make the movie.

Matt Noyes on Dec 18, 2015
Have tried to contact this company via chat and phone over 6 times! The promise a refund but when I finally got connected this morning they hung up! I have tried to chat 5 times and call three! I have waited over 30 min hold on each call attempt.Chat is even more insane over 350 people...

Fandango / Never use this site!

Meww on Dec 14, 2015
I booked 5 tickets for with Star Wars premier. Premier supposed to be December 17, but then I got an email that there were some problems and they had to change the date. They also said that my booking was cancelled and there no tickets available at the moment. They added that I needed to...

Fandango / Mac movie month mall

john gary montana on Nov 28, 2015
I was trying to buy tickets for Brooklyn ...i clickedked twice as their were only two seats available...when i clicked my selection and print tickets...i got scammed by the ap printing out tickets to the movie Trumbobo...and then I was charged $3 for the refund scam...I will never buy...

Fandango.com / Tickets double charged

Reviewer97183 on Oct 16, 2015
i purchased tickets for my parents through the fandago website. when they wanted a different show time, i got my refund but they charged me double on the later show time. i sent them attachments and fax of both the double charge but they deny that they double charged when its obvious on the credit card invoice. will never use fandango ever again!

Fandango / No refund or exchange

spawnedin71 on Jul 1, 2015
Long story short...gave blood and received two Fandango passes with a promo code. Went online to redeem my codes and schedule my movie(6/30/15). Due to having to work, had to cancel my tickets, which I did so well in advance of movie start time. Got an email after cancellation to choose...

Contact Us


more videos More Videos

Reply to