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On 12/30/18at 4:50 p.m., I purchased a box of Mrs. Freshley's Fudge Brownies at store # 02179 along with several other items. I attempted to consume one of the brownies that same day, only to find that it was stale and thus inedible. In the area of the store again on 1/3/19 at 4:30 p.m., I attempted to return the stale brownies. First, I was told by a tall, light brown skin man standing at the entrance greeting customers that I could not make the return unless I had the receipt. I had the receipt. At the cash register, I was asked by the female cashier, what was wrong with the brownies. I stated that they were stale, and thus inedible. She then looked at my receipt and said I could not return the item because I had purchased it four days ago. Then she said that the brownies could have become stale because I had opened the box. I stated that the brownies were packaged separately, I had only opened one package, but that by examining the remaining packaged brownies, she would see that they are are stale. Then she said I could not effect a return because there was only four brownies left in the box. I then showed her via writing on the box that only four brownies had been packaged in the box initially. She then went and spoke with the tall man. When she returned, she looked at the expiration date on the box and to the tall man, "The date is January 24th, 2019." Then she said to me "You can't return it because you opened it." In reply I said, if I hadn't opened, I wouldn't know that it's stale. Then I canceled some items I intended to purchase and left. On the basis of the above, I would liken to know if the employees in this matter acted accordingly. If they did not, what are you going to do to resolve this matter?
