Falcon Northwest
reviews and complaints

Falcon Northwest, man, they got this rep for being all expensive and stuff, but lemme tell ya, I did some research on their prices and it ain't as bad as folks make it out to be. Yeah, it's gonna cost ya more, but that's 'cause they use top-notch components like fancy RAM, HD, and video cards. Quality stuff like Corsair ain't gonna come cheap, ya know? But hey, it's worth it 'cause it don't fail on ya either.

I've been hearing about Falcon computers from my gaming magazines for years now, but I never had a job that paid me enough to afford one. Finally, I managed to save up enough money for a Falcon, and let me tell you, these computers are way better than the HP ones I've been stuck with in the past. I can easily overclock them and crank up the resolution to 4K, if only I had a 4K monitor.

After three and a half years of flawless performance, my high-end Falcon-NW computer started takin' six minutes to boot up. Couldn't figure out what was goin' wrong, so I gave Falcon-NW support a call. This guy named Rob Guaderrama was real patient with me and helped me fix the problem. Turns out, it was all my fault. Darn it!

See, me and the missus are real into bird photography. We take our fancy photos and videos and put 'em together with some sweet tunes and bird songs. We make these hour-long shows and present 'em to camera and nature clubs. It's a real hoot!

Over the years, we've bought or helped our family buy more than a dozen Falcon-NW computers. And let me tell ya, they've all been top-notch performers. Every now and then, we've had to reach out to Falcon-NW's support team, but they've always been there for us. Their support is just plain excellent.

I gotta say, Falcon-NW knows what they're doin'. Their computers are reliable and powerful, perfect for folks like us who need that extra oomph for our bird photography projects. And when somethin' does go wrong, their support team is on the ball. They'll stick with ya until the problem is fixed, no matter whose fault it is.

So if you're lookin' for a computer that can handle all your bird photography needs, Falcon-NW is the way to go. Trust me, you won't be disappointed. They've got the performance and the support to back it up.

The support team at Falcon Northwest is really something else, I gotta say. They're all super professional and patient, like top-notch, you know? Whenever I got a question or a problem, they always come through with some excellent answers. And let me tell you, when it comes to action issues, like when my hardware decides to act up and needs a replacement part, they're on it like lightning. They don't waste any time, man.

They're quick to respond and give me all the guidance and tests I need. And get this, they even set up the shipping for the replacement part! Can you believe that? They take care of everything, man. And if that ain't enough, they schedule a phone call with me to walk me through the whole process. I mean, they really go above and beyond, you know?

Now, let me tell you about this replacement process. It can be a bit intimidating, you know? Like, you're sitting at home, looking at this complicated piece of hardware, and you're like, "How the heck am I gonna replace this thing?" But fear not, my friend, because Falcon Northwest's support team is there for you. They guide you over the phone, step by step, and they're so patient, it's unreal. They break it down for you, making it super easy to replace that part, even if you're not a tech whiz. It's like having a personal tech guru right in your ear, man.

And let me tell you, this kind of support is what keeps me coming back to Falcon Northwest for all my computer builds. I mean, they make me feel respected, valued, and taken care of. I know that if I ever have a problem, they got my back. And that's a pretty darn good feeling, you know? So, if you're looking for a computer company that's got your back, look no further than Falcon Northwest. Trust me, you won't be disappointed.

Compared to HP and Dell, who both make you jump through hoops if you get any service at all, the service at Falcon Northwest is amazing. When I had questions, whether about software or hardware, they quickly responded in detail, usually within a couple to a few hours.

I've owned my computer for 2 years and 6 months when, twice, my computer shut down and wouldn't come back on for one or more hours. After some tests they had me run, they identified the problem as the power supply and offered to send me a replacement power supply with detailed instructions, or I could return the computer. That was my choice. They will pay for return shipping and sent me a UPS label at a discount.

The computers are somewhat more expensive, but you get what you pay for. I will buy from Falcon NW again.

Falcon NW, man, they really know how to create a killer product, you know? And let me tell you, their customer service was top-notch, bro.

When I got my hands on the PC they put together for me, I was blown away, man. It was like a work of art, dude. The case was so well-built, and the parts they chose were just perfect, man. And let's not forget about the cable management, bro. It was on point, no messy wires hanging around. It was clean and sleek, just the way I like it.

Now, let's talk about the RBG, man. They didn't go overboard with it, which is totally my style. It was tasteful, you know? Not like those crazy disco lights that blind you. And here's the best part, man. They overclocked it for me, but in a way that didn't make it go all crazy and unstable. It was rock solid, bro. And the temperatures, man, they were excellent even when I was pushing it to the limit. No overheating here, my friend.

But let's not forget about the customer service, man. They were so responsive and friendly, it was like talking to a buddy, you know? Yeah, the PC was a little delayed, like about 6 days, but hey, I get it. We're living in some crazy times, man, with all these component shortages and stuff. So, it wasn't a big deal for me, bro. And when I reached out to them, they always got back to me within a day, man. They really took the time to answer my questions and make me feel heard.

So, yeah, if you're looking for a custom built PC with no compromises, Falcon NW is the way to go, man. They know what they're doing, bro. The build quality is off the charts, and their customer service is fast and friendly. I would totally recommend them to anyone, dude. They're the real deal.

I've been rockin' a Falcon NW Fragbox for like 5 years now, and let me tell ya, it's been solid as a rock. This thing is a real powerhouse, but it's also got some serious portability goin' on. So, I figured it was time to add a backup gaming and video streaming machine to my setup. And let me tell ya, I ain't afraid to drop some serious dough on a top-of-the-line DRX Fragbook.

Now, this bad boy is a bit on the heavy side, weighin' in at a solid 11 pounds. But hey, if you can't handle luggin' around a little extra weight every now and then, maybe it's time to hit the gym, ya know? Personally, I don't mind the added mass, as long as it's packin' all the features I need in a PC.

Sure, I could haul my trusty Fragbox around with me, but I need a display unit and other peripherals that just ain't built for constant transport. That's where the Fragbook comes in handy. It's like havin' a portable command center right at my fingertips.

Now, let me tell ya, Falcon Northwest has been in the game for a hot minute. And with the prices they charge, you know they ain't messin' around. They've built up a solid reputation over the years, and there's gotta be a darn good reason for that.

I used to mess around with them Dell folks, especially when they had their hands all over Alienware. But let me tell ya, once they got their dirty paws on it, I was outta there. No way I'm doin' business with them anymore. I might have to check out Origin PC though, see what they're all about.

So yeah, if you're lookin' for a reliable and powerful gaming rig or a portable beast for all your streaming needs, Falcon NW is definitely worth a look. They've been holdin' it down for years, and I don't see 'em slowin' down anytime soon.

I gotta tell ya, I've had some issues with my Talon from Falcon Northwest, but let me tell you, their tech team has been top-notch. I shoot 'em an email and bam, within a day I get a response. And let me tell ya, these responses ain't no one-liners. They're detailed, sometimes even with pictures to help me figure out what the heck I gotta do. And when I gotta pick up the phone and give 'em a ring, they never rush me. They take their time explainin' things to me, makin' sure I understand every step. This ain't just a one-time thing either. I've had multiple tech support interactions with 'em, 'cause this is my second Talon, and let me tell ya, my first one is still kickin' after a whopping 14 years!

Now, let me talk about the sales folks. These guys are somethin' else. When I was orderin' my new computer, they actually asked me what I was gonna use it for. Can you believe that? They wanna make sure I get the right components for my needs. And get this, when I mentioned I was thinkin' about splurgin' on some fancy, expensive options, they straight up told me I didn't need 'em. They said it wouldn't make a difference in performance for what I wanted to do. Can you believe that honesty?

So, all in all, I gotta say, I'm a big fan of Falcon Northwest. I've been singin' their praises ever since I got my first Talon. The quality of their computers is off the charts, and their support staff goes above and beyond. I'm gonna keep recommendin' Falcon Northwest to anyone lookin' to buy a new computer. Trust me, you won't be disappointed.

I recently ordered a computer from Falcon Northwest and was informed that it would take approximately 17 days to build. While I patiently waited for the build to be completed, I had some questions about the components that were being used. However, when I reached out to their customer service, I was met with a defensive and combative attitude. They never really answered my questions and instead seemed to avoid addressing my concerns.

To make matters worse, it has now been 21 days and my computer is still not finished. It feels like they are intentionally delaying the build as a form of retaliation for questioning their choice of components. This kind of behavior is simply unacceptable and reflects poorly on their customer service.

I understand that businesses can get busy and overwhelmed with orders, but Falcon Northwest failed to communicate this to me during the waiting period. They even mentioned the expected ship date twice in their email communication, giving me false hope that my computer would be ready on time. I made it clear to them that my business relies on this computer and any delays would result in financial losses. Despite this, they never bothered to inform me about any delays or provide updates on the status of the build. It's hard to see how this can be considered customer-centered service and not seen as a form of retaliation.

What bothers me even more is the fact that glossy sock puppet reviews from supposed expert sites praise Falcon Northwest for their supposedly perfect products, but fail to address the actual customer experience. It seems like the company has lost its way and only cares about pleasing critics rather than the average customer. If I encounter any issues with my computer in the future, I have little confidence that I will receive the support and service that I need. It appears that I will be left to deal with any problems on my own.

Overall, my experience with Falcon Northwest has been nothing short of disappointing. Their customer service is horrendous and their lack of communication and delays have caused me financial losses. I had hoped for a better experience from a seasoned company like Falcon Northwest, but it seems that they have lost touch with what truly matters - the satisfaction of their customers.

Me and my buddy, we bought two of them fancy Talon computers from Falcon Northwest, and let me tell ya, we couldn't be happier. I mean, we waited a good few weeks before writing this review, just to make sure these bad boys kept workin' like a charm. And guess what? They did!

Now, let me talk about the construction of these babies. They're just beautiful, I tell ya. The way they put 'em together, with all them cables nice and tidy, it's a sight to behold. And them tinted glass side panels, they show off the RGB lights inside just right. Not too flashy, but enough to catch your eye. Oh, and don't get me started on that custom-designed Talon case. It's all metal, you know, and it's got this cool falcon logo on the front that lights up. But here's the kicker, they only sell it as part of a complete computer. No matter how much you beg 'em, they won't sell it separately. Ain't that a bummer?

Now, let's talk about cooling. These guys know what they're doin'. The case is designed to keep everything nice and cool, except for the CPU. They got this fancy Falcon Northwest cooler for that, and it works like a charm. And get this, the GPU is held in place by this sturdy bracket, so you don't need them foam bags for shipping. I reckon their packaging is top-notch too, 'cause our systems arrived in perfect condition.

Now, let's move on to the online configurator. It's the best one I've seen, hands down. It's clean, it's informative, and it's convenient. I spent a lot of time checkin' out other places, but none of 'em came close. Sure, they don't offer no cheapo options, but they got a good range of choices. Just keep in mind, once you make certain choices, some things are locked in. Like when I went for the Ryzen 5000 series CPU, they only offered the ASUS ROG Crosshair VIII Dark Hero motherboard. But hey, it's a darn good motherboard, so I ain't complainin'.

Here's the thing about Falcon Northwest, they curate the components for you. They make sure you don't make no dumb mistakes. And let me tell ya, they test the heck outta these systems before they ship 'em. I even got the testing checklists with my system. That's attention to detail right there.

Now, I ain't much of a shopper who needs help from salespeople. I like to do my own research. But I did email 'em once with a question, and they got back to me real quick. So I reckon they're helpful if you need 'em.

Oh, and here's the best part. Our systems shipped six days earlier than they said they would. Can you believe that? And they sent me an email to let me know. So they keep you in the loop, which is nice.

Now, let's talk about the price. These Falcon Northwest systems ain't cheap, that's for sure. But they ain't overpriced either. You get what you pay for, you know? And I get it, not everyone can afford 'em. I'm lucky enough to be able to splurge a bit. And let me tell ya, I'm a big fan of Falcon Northwest now. They earned it.

So here's the deal. There's a baseline cost for these systems, and it ain't cheap. But think of it as payin' for the fancy case and the top-notch craftsmanship. And when you upgrade to higher-tier components, the cost goes up, but it's in line with the component prices. So it makes sense, if you can handle the baseline cost. I hope you can.

Alright, take care now.