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Factory Outlet Store

575 Underhill Blvd
Unit 350
Syosset, NY 11791

United States
Customer Care
1-800-816-0810 0 0
(800) 816-0810 0 0
Factory Outlet Store is a consumer electronics retail website dedicated to top brand-name manufacturers and specializes in the categories of GPS, home/office phones, personal care, pet products, and much more. Customers enjoy the experience of shopping our outlet store prices in unique customized stores for each brand-name we carry.

Factory Outlet Store Complaints & Reviews

Factoryoutletstore.com - Florida, Miami - False publicity, bad products, terrible customer service

Posted: 2015-08-18 by    Alice Smith321
Complaint Rating:  0 % with 0 votes
I ordered a package of AquaSense filters made by KitchenAid (a reputable company whose products are trusted) from FactoryOutletStore.com, but got the "compatible" filters by Spaceflex International LLC (whose trademark filing is CANCELLATION TERMINATED). KitchenAid's tubes have black text and...

Factoryoutletstore.com - Poor, unresponsive customer service

Posted: 2014-08-14 by    Swill53
Complaint Rating:  0 % with 0 votes
I purchased a Rhino 2500 Roof Rack System. During the installation process, it appeared that one of the boxes that contained the crossbars was missing three rubber buffer strips (#M626). I called the Factory Outlet support number and after being on hold for 15-20 minutes (although being told...

Factoryoutletstore.com - Alabama, Opelika - Fraudulent Offer on Norelco Razor

Posted: 2014-08-09 by    Disappointed Daddy
Complaint Rating:  0 % with 0 votes
This mystery company offered a Norelco 8800 for $199.95, a great price. Only problem is they have no such razor and tied up my money from June 10th until I cancelled the order on August 3rd. They repeatedly said it wasn't available anywhere, but they would get me one in two to three weeks....

Factoryoutletstore.com - New York, Brooklyn - Product wasn't as represented

Posted: 2013-10-21 by    Mr. Case
Complaint Rating:  100 % with 1 votes
I wish I had read all of these complaints on Complaintsboard.com before I made an online purchase from FactoryOutletStore.com I bought a supposedly factory rebuilt Polycom Soundpoint Pro Desk Phone. It arrived incomplete and non-functional. It even still had many little bits of food in the handset...

Factoryoutletstore.com - New York - Worst online buying experience EVER.

Posted: 2013-05-21 by    pdavis804
Complaint Rating:  0 % with 1 votes
I placed an order with this company on 5/5/13. My credit card was charged on 5/6/13. I expected my order delivered by the end of that week because the company isn't that far from me. They contacted me to verify my shipping address because they can't deliver to the PO Box where I get...

Factoryoutletstore.com - Florida, Kissimmee - worst online company

Posted: 2013-04-16 by    Robert Macdade
Complaint Rating:  0 % with 0 votes
At first shopping best price, I found several in the same price range. Got the price from Amazon.com and ordered it. The shipping was free. When ordered it clearly said 2-5 business days. That was 14 days ago, when called they say it shipped today over and over. It was a hundred dollar product,...

Factoryoutletstore.com - Save yourself some time and money and order through a different site

Posted: 2013-01-24 by    Zadorne
Complaint Rating:  0 % with 0 votes
WORST customer service I have ever received!!! The item I bought (a underground fence collar for a dog) was sent with the wrong battery (a 9-volt instead of the correct battery which would cost ~$20), which could have been easily fixed. After calling customer service they told me that I would...

Factoryoutletstore.com - Collection harassment

Posted: 2012-11-25 by    Cinete
Complaint Rating:  100 % with 1 votes
I purchased a GPS from Factoryoutletstore.com, 34 34th Street, Brooklyn, NY, August, 2012. The merchandise arrived defective with loose parts rattling in the unit. I was given a run-around between Factoryoutlet and Magellan, including a 15% charge for return. I contacted my credit card company...

Panasonic. Factoryoutletstore.com - I can not find out the status of my order or get someone in customer service that speaks english

Posted: 2012-11-22 by    Refile
Complaint Rating:  0 % with 0 votes
I made a mistake of using this site to order a Panasonic phone. I can not find out the status of my order or get someone in customer service that speaks english.


Factoryoutletstore.com - Stay away from this bunch

Posted: 2012-08-29 by    Diharoowe
Complaint Rating:  0 % with 0 votes
Ordered a Garmin Edge 500 Bundle with Heart Rate Monitor and Cadence. The heart rate monitor strap didn't work so I asked to return it for an exchange. I put a small x on the heart rate strap before I shipped it back (at my expense of course). They told me they exchanged it for a new one....

Factoryoutletstore.com - Stay away from this vendor, they are very misleading and unprofessional

Posted: 2012-08-28 by    Konkay
Complaint Rating:  0 % with 0 votes
Like other reviews their customer service is terrible to non-existent. Ordered a 4.3 GPS and clicked on accessories which brought up 6 or 8 other items. Ordered a dash mount and carrying case, assuming they were for this item, but both were for smaller units and unusable. When called and told...

FactoryOutletStore.com 34 34th St 3rd Floor Brooklyn, NY 11232 - New York - False Advertisement & Fraud

Posted: 2012-07-14 by    MatthewR
Complaint Rating:  92 % with 13 votes
I have purchase Panasonic rechargeable Batteries; The Batteries shown on the Web Site showed the Panasonic Logo; I have received Batteries that are generic with no Manufacturer Label! I called the Customer Service Department and they agreed to return the Merchandise; the received Email/Form,...

norelco.factoryoutletstore.com - misleading site name

Posted: 2012-06-13 by    William T
Complaint Rating:  50 % with 2 votes
Reasoning; well my reasoning' tells me a factory outlet store of "Norelco" (norelco.factoryoutletstore.com) will sell their replacement blades as cheap as anywhere it is sold. This a just a web store that sells this item at a much higher cost than Amazon or Walgreen s. They will offer a...

Factoryoutletstore.com - Texas - defective products

Posted: 2012-06-08 by    rcec980
Complaint Rating:  0 % with 0 votes
I ordered a refurbished conference phone and a extended warranty. The first phone I received do not work from the moment I received it. I called and received a replacement, it worked for about 30 days. After waiting for 12 minutes on hold, I talked with a Brian...

FactoryOutletStore.com/Plantronics Voyager Pro HD - Received Damaged Goods

Posted: 2012-06-04 by    pwill4th
Complaint Rating:  100 % with 1 votes
I purchased Plantronics Voyager Pro HD and I received the product open and a damage foam ear bud cover inside. I return the product and purchased the same product from Best Buy.FactoryOutletStore.com charged me the stocking fee and the cost of the original shipping. I will never purchase any...

Factoryoutletstore.com - New York, Brooklyn - scam

Posted: 2012-05-22 by    exoticlands
Complaint Rating:  100 % with 2 votes
This company is a scam, they have sold me a defective dvd home theater sound system, sent it back having to pay for expensive shipping, and lo and behold the second one was also defective, i am frustrated and dissappointed toeve deal with again. I wrote to the BBB but they are not affiliated,...

Factoryoutletstore.com - This is the most horrible Internet transaction experience I've ever had

Posted: 2012-05-15 by    Neiley
Complaint Rating:  100 % with 3 votes
I ordered the Garmin FR60-Bundle-Women. It should have the watch
- with Wireless Heart Rate Monitor
- with USB ANT™ Stick
- with Wireless Foot Pod
The shipment came with the watch and heart rate monitor only, missing the USB ANT stil and the Wireless Foot Pod.

Factoryoutletstore.com - Colorado, Denver - never delivered item, will not refund

Posted: 2012-02-10 by    highlandhorn
Complaint Rating:  100 % with 3 votes
Do NOT Purchase anything from this company. They will rip you off and promise refunds (that never arrive) until you finally go away.

I have been dealing with this vendor since Sept 30, 2011 when I placed the order. My order never arrived. Below is a timeline of what happened:

Factoryoutletstore.com - Virginia - scam! restocking fee

Posted: 2012-01-21 by    sgtTibbs
Complaint Rating:  100 % with 1 votes
My wife ordered a panasonic electric toothbrush online with FactoryOutletStore.com, and we thought we saved a good deal of money when they advertised the brand new product with free shipping.

I thought this was too good to be true. I went and searched for reviews and was plainly...

Factoryoutletstore.com - Rip off artists

Posted: 2011-12-03 by    Burke
Complaint Rating:  100 % with 1 votes
I placed an online order for a battery for my cordless phone from FactoryOutletStore.com on August 3, 2011 because they offered free shipping.

Big Mistake!

I waited for 20 days before I emailed them as to where my order was. I sent two emails and they never answered...

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