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Factory Outlet Store Customer Care Service


575 Underhill Blvd, Unit 350
New York
United States - 11791

Customer Support Phone Numbers

+1 800 816 0810 10 3

Factory Outlet Store Complaints & Reviews

Factory Outlet Store / Sam/filter-da29-00003g/wf29

Tad Foster on Dec 6, 2016
Purchase Order FOS6277733E dated 4/26/2016. Prior filter from you worked fine. But two new ones with this shipment do not. I just sought to install both and both leaked heavily around the top. Is the o ring too small? It looks smaller than the one on the filter to be replaced. I have...

Factory Outlet Store / Garmin 600 gps bicycle mount

Lionel Twain on Oct 11, 2016
I received the wrong product. When I called to get the return information they sent me a form that I had to sign indicating that I agree to the terms of the return policy which included a 15% handling fee, the cost returning the product was on me and they are going to charge me a fee for...

Factory Outlet Store / Phone

ZukkO on Aug 30, 2016
Ordered a phone from www.factoryoutletstore.com and when I placed my order it was said on their website that it was in stock and was available. I even contacted customer service to be sure that it was 100% in stock and they said yes. So I made an order and received all the necessary...

Factoryoutletstore.com / Will not match current sale price when I made my purchase 2 weeks earlier

Fai Mok on Jul 25, 2016
After talking to the customer service rep. to price match the Garmin Edge 1000 I brought 2 weeks ago at a higher price, she would not offer me the price match their current sale price of $50 lower. Any stores I brought items from (ex: Best Buy, Radioshack) would be glad to adjust the...

Factory Outlet Store / Defective phone

Sam on Jul 18, 2016
Ordered a phone from www.factoryoutletstore.com and when it arrived it looked fine, I did not find any damages. But about a month later it just stopped working! I took it to the local repair shop and was told that my phone was defective. Then I went online and contacted FactoryOutletStore customer...

Factory Outlet Store / Frustrating experience

Deni on Jun 14, 2016
Ordered from FactoryOutletStore and after I paid I did not received a payment confirmation and my tracking number. So I called the company and asked them to provide all the details regarding my order. Then they finally sent me a confirmation email but there was still no tracking number. When I...

Factory Outlet Store / Will never use or recommend this company!

JoJo on May 10, 2016
I have ordered an item from FactoryOutletStore and when I placed my order it was in stock. I maid a payment but did not get a confirmation email and my tracking number. The next day I contacted the company and was told that my order was cancelled because my item was not in stock. I went to...

Factoryoutletstore.com / Refused to replace the defective product

Anderson on Apr 7, 2016
I was planning a vacation with camping and all that stuff, so I really needed to buy a compass, so I ordered one from www.factoryoutletstore.com. When it arrived it was not working correctly, in other words it was not useful. I contacted customer care and asked for a replacement, but they...

Factoryoutletstore.com / Unprofessional

Sam on Mar 1, 2016
This company is horrible! I purchased some items and never received anything. When I contact customer care I hear only lies. They lie about everything! They say that my items will be delivered in no time, but their website states my items are no more in stock. They said that I would...

Factoryoutletstore.com / Ripped Me Off! Thieves! Crooked Company!

Reviewer33126 on Feb 5, 2016
I ordered a battery for my laptop from Factory Outlet. I called the order desk to ask if a signature would be required at the time of delivery and was told no. I was urged to place my order at that time because it would be delivered sooner than if I ordered on line. My order number i...

Factory Outlet Store / Samsung phone battery

S. Langford on Jan 28, 2016
On December 17, 2015, I ordered a battery for my Samsung Galaxy S3 mini cell phone, providing all the information. I received the battery but found it was too long to fit in my phone so contacted them and received a form to fill out with the returned battery. On the form, I indicated I...

Factoryoutletstore.com / Horrible

Campie on Jan 20, 2016
I purchased filters several months ago and when I decided to use one it did not fit. I contacted FactoryOutletStore customer service and asked for my order number, but they said I need to verify my email address first. I never received the verification email, so I could not even get into...

Factory Outlet Store / Lazy lagoon

Reviewer77245 on Aug 31, 2015
I ordered a $159.99 Lazy Lagoon float for my four sons several days before leaving for our lakeside vacation. With the wonderful 3-5 day shipping we would definitely receive it in time. Instead we were shipped a $19.99 life line rescue line. I called regarding the company's error and 10...

Factoryoutletstore.com / Misleading/Misrepresentation of Products

Reviewer94507 on Aug 25, 2015
I recently purchased what I thought to be Samsung OEM Water Filters for my refrigerator. With a Name like FACTORYOUTLETSTORE and the fact that they only represented the OEM part numbers and did not disclose that they really were selling the generic brand, I thought I was getting real OEM...

Factoryoutletstore.com / False publicity, bad products, terrible customer service

Alice Smith321 on Aug 18, 2015
I ordered a package of AquaSense filters made by KitchenAid (a reputable company whose products are trusted) from FactoryOutletStore.com, but got the "compatible" filters by Spaceflex International LLC (whose trademark filing is CANCELLATION TERMINATED). KitchenAid's tubes have black text...

Factoryoutletstore.com / return of product

Smokeysbestfriend on Jul 31, 2015
I ordered a home phone from them and received it on the July 21st, 2015. I went online to their website to enter the information for a return. It says that once you enter your return info you can print out a return shipping label. The website would not allow me to do that so on July 22...

Factory Outlet Stores.com / REFUND SCAM

miamiuniforms on Oct 7, 2014
Purchased a set of walkie talkies in july. 2 of the 4 had problems and was told we had to ship the whole item back (our cost) to be reviewed and replaced or refunded. I followed up in August, They said warehouse is still working on followed up end of septemener (Now two months later) and...

Factoryoutletstore.com / Poor, unresponsive customer service

Swill53 on Aug 14, 2014
I purchased a Rhino 2500 Roof Rack System. During the installation process, it appeared that one of the boxes that contained the crossbars was missing three rubber buffer strips (#M626). I called the Factory Outlet support number and after being on hold for 15-20 minutes (although being...

Factoryoutletstore.com / Fraudulent Offer on Norelco Razor

Disappointed Daddy on Aug 9, 2014
This mystery company offered a Norelco 8800 for $199.95, a great price. Only problem is they have no such razor and tied up my money from June 10th until I cancelled the order on August 3rd. They repeatedly said it wasn't available anywhere, but they would get me one in two to three...

Factoryoutletstore.com / Product wasn't as represented

Mr. Case on Oct 21, 2013
I wish I had read all of these complaints on Complaintsboard.com before I made an online purchase from FactoryOutletStore.com I bought a supposedly factory rebuilt Polycom Soundpoint Pro Desk Phone. It arrived incomplete and non-functional. It even still had many little bits of food in the...

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