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Factory Outlet Store Customer Care Service

575 Underhill Blvd
Unit 350
Syosset, NY 11791

United States

Customer Support Phone Numbers

1-800-816-0810 5 0
(800) 816-0810 1 1
Factory Outlet Store is a consumer electronics retail website dedicated to top brand-name manufacturers and specializes in the categories of GPS, home/office phones, personal care, pet products, and much more. Customers enjoy the experience of shopping our outlet store prices in unique customized stores for each brand-name we carry.

Factory Outlet Store Complaints & Reviews

Factoryoutletstore.com - New York, Syosset / Refused to replace the defective product

Anderson on 2016-04-07
I was planning a vacation with camping and all that stuff, so I really needed to buy a compass, so I ordered one from www.factoryoutletstore.com. When it arrived it was not working correctly, in other words it was not useful. I contacted customer care and asked for a replacement, but they...

Factoryoutletstore.com - New York, Syosset / Unprofessional

Sam on 2016-03-01
This company is horrible! I purchased some items and never received anything. When I contact customer care I hear only lies. They lie about everything! They say that my items will be delivered in no time, but their website states my items are no more in stock. They said that I would...

Factoryoutletstore.com / Ripped Me Off! Thieves! Crooked Company!

Reviewer33126 on 2016-02-05
I ordered a battery for my laptop from Factory Outlet. I called the order desk to ask if a signature would be required at the time of delivery and was told no. I was urged to place my order at that time because it would be delivered sooner than if I ordered on line. My order number i...

Factory Outlet Store / Samsung phone battery

S. Langford on 2016-01-28
On December 17, 2015, I ordered a battery for my Samsung Galaxy S3 mini cell phone, providing all the information. I received the battery but found it was too long to fit in my phone so contacted them and received a form to fill out with the returned battery. On the form, I indicated I...

Factoryoutletstore.com - New York, Syosset / Horrible

Campie on 2016-01-20
I purchased filters several months ago and when I decided to use one it did not fit. I contacted FactoryOutletStore customer service and asked for my order number, but they said I need to verify my email address first. I never received the verification email, so I could not even get into...

Factory Outlet Store / Lazy lagoon

Reviewer77245 on 2015-08-31
I ordered a $159.99 Lazy Lagoon float for my four sons several days before leaving for our lakeside vacation. With the wonderful 3-5 day shipping we would definitely receive it in time. Instead we were shipped a $19.99 life line rescue line. I called regarding the company's error and 10...

Factoryoutletstore.com - Florida, Miami / False publicity, bad products, terrible customer service

Alice Smith321 on 2015-08-18
I ordered a package of AquaSense filters made by KitchenAid (a reputable company whose products are trusted) from FactoryOutletStore.com, but got the "compatible" filters by Spaceflex International LLC (whose trademark filing is CANCELLATION TERMINATED). KitchenAid's tubes have black text...

Factoryoutletstore.com / Poor, unresponsive customer service

Swill53 on 2014-08-14
I purchased a Rhino 2500 Roof Rack System. During the installation process, it appeared that one of the boxes that contained the crossbars was missing three rubber buffer strips (#M626). I called the Factory Outlet support number and after being on hold for 15-20 minutes (although being...

Factoryoutletstore.com - Alabama, Opelika / Fraudulent Offer on Norelco Razor

Disappointed Daddy on 2014-08-09
This mystery company offered a Norelco 8800 for $199.95, a great price. Only problem is they have no such razor and tied up my money from June 10th until I cancelled the order on August 3rd. They repeatedly said it wasn't available anywhere, but they would get me one in two to three...

Factoryoutletstore.com - New York, Brooklyn / Product wasn't as represented

Mr. Case on 2013-10-21
I wish I had read all of these complaints on Complaintsboard.com before I made an online purchase from FactoryOutletStore.com I bought a supposedly factory rebuilt Polycom Soundpoint Pro Desk Phone. It arrived incomplete and non-functional. It even still had many little bits of food in the...

Factoryoutletstore.com - New York / Worst online buying experience EVER.

pdavis804 on 2013-05-21
I placed an order with this company on 5/5/13. My credit card was charged on 5/6/13. I expected my order delivered by the end of that week because the company isn't that far from me. They contacted me to verify my shipping address because they can't deliver to the PO Box where I...

Factoryoutletstore.com - Florida, Kissimmee / worst online company

Robert Macdade on 2013-04-16
At first shopping best price, I found several in the same price range. Got the price from Amazon.com and ordered it. The shipping was free. When ordered it clearly said 2-5 business days. That was 14 days ago, when called they say it shipped today over and over. It was a hundred dollar...

Factoryoutletstore.com / Save yourself some time and money and order through a different site

Zadorne on 2013-01-24
WORST customer service I have ever received!!! The item I bought (a underground fence collar for a dog) was sent with the wrong battery (a 9-volt instead of the correct battery which would cost ~$20), which could have been easily fixed. After calling customer service they told me that I...

Factoryoutletstore.com / Collection harassment

Cinete on 2012-11-25
I purchased a GPS from Factoryoutletstore.com, 34 34th Street, Brooklyn, NY, August, 2012. The merchandise arrived defective with loose parts rattling in the unit. I was given a run-around between Factoryoutlet and Magellan, including a 15% charge for return. I contacted my credit card...

Panasonic. Factoryoutletstore.com / I can not find out the status of my order or get someone in customer service that speaks english

Refile on 2012-11-22
I made a mistake of using this site to order a Panasonic phone. I can not find out the status of my order or get someone in customer service that speaks english. DO NOT USE THIS SITE - IT IS A RIP OFF. THEY ARE $#@&%.

Factory Outlet Store - California / Panasoic Replacement Cord

baybig on 2012-11-16
The return cord enclosed was ordered from your web site. I ordered it by looking up the shaver model and ordering the corresponding cord. The part number appearing on your shipping envelope is WES8228K7658. This corresponds to the part number for this same razor ES8249 as it appears on...

Factoryoutletstore.com / Stay away from this bunch

Diharoowe on 2012-08-29
Ordered a Garmin Edge 500 Bundle with Heart Rate Monitor and Cadence. The heart rate monitor strap didn't work so I asked to return it for an exchange. I put a small x on the heart rate strap before I shipped it back (at my expense of course). They told me they exchanged it for a new...

Factoryoutletstore.com / Stay away from this vendor, they are very misleading and unprofessional

Konkay on 2012-08-28
Like other reviews their customer service is terrible to non-existent. Ordered a 4.3 GPS and clicked on accessories which brought up 6 or 8 other items. Ordered a dash mount and carrying case, assuming they were for this item, but both were for smaller units and unusable. When called and...

FactoryOutletStore.com 34 34th St 3rd Floor Brooklyn, NY 11232 - New York / False Advertisement & Fraud

MatthewR on 2012-07-14
I have purchase Panasonic rechargeable Batteries; The Batteries shown on the Web Site showed the Panasonic Logo; I have received Batteries that are generic with no Manufacturer Label! I called the Customer Service Department and they agreed to return the Merchandise; the received...

norelco.factoryoutletstore.com / misleading site name

William T on 2012-06-13
Reasoning; well my reasoning' tells me a factory outlet store of "Norelco" (norelco.factoryoutletstore.com) will sell their replacement blades as cheap as anywhere it is sold. This a just a web store that sells this item at a much higher cost than Amazon or Walgreen s. They will offer...

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