FactoryOutletStore
575 Underhill Blvd
Unit 350
Syosset, NY 11791
United States

Customer Care

Phone:(800) 816-0810

Factory Outlet Store is a consumer electronics retail website dedicated to top brand-name manufacturers and specializes in the categories of GPS, home/office phones, personal care, pet products, and much more. Customers enjoy the experience of shopping our outlet store prices in unique customized stores for each brand-name we carry.

Factoryoutletstore.com - Poor, unresponsive customer service
Posted: 2014-08-14 by    Swill53
Complaint Rating: I purchased a Rhino 2500 Roof Rack System. During the installation process, it appeared that one of the boxes that contained the crossbars was missing three rubber buffer strips (#M626). I called the Factory Outlet support number and after being on hold for 15-20 minutes (although being told...
Comments	United States	Cars, Parts & Vehicles

Factoryoutletstore.com - Fraudulent Offer on Norelco Razor
Posted: 2014-08-09 by    Disappointed Daddy
Complaint Rating: This mystery company offered a Norelco 8800 for $199.95, a great price. Only problem is they have no such razor and tied up my money from June 10th until I cancelled the order on August 3rd. They repeatedly said it wasn't available anywhere, but they would get me one in two to three weeks....
Comments	United States	Consumer Electronics

Factoryoutletstore.com - New York, Brooklyn - Product wasn't as represented
Posted: 2013-10-21 by    Mr. Case
Complaint Rating: I wish I had read all of these complaints on Complaintsboard.com before I made an online purchase from FactoryOutletStore.com I bought a supposedly factory rebuilt Polycom Soundpoint Pro Desk Phone. It arrived incomplete and non-functional. It even still had many little bits of food in the handset...
Comments	United States, New York, Brooklyn	E-Shopping

Factoryoutletstore.com - New York - Worst online buying experience EVER.
Posted: 2013-05-21 by    pdavis804
Complaint Rating: I placed an order with this company on 5/5/13. My credit card was charged on 5/6/13. I expected my order delivered by the end of that week because the company isn't that far from me. They contacted me to verify my shipping address because they can't deliver to the PO Box where I get...
Comments	United States, New York	E-Shopping

Factoryoutletstore.com - Florida, Kissimmee - worst online company
Posted: 2013-04-16 by    Robert Macdade
Complaint Rating: At first shopping best price, I found several in the same price range. Got the price from Amazon.com and ordered it. The shipping was free. When ordered it clearly said 2-5 business days. That was 14 days ago, when called they say it shipped today over and over. It was a hundred dollar product,...
Comments	United States, Florida, Kissimmee	E-Shopping

Factoryoutletstore.com - Save yourself some time and money and order through a different site
Posted: 2013-01-24 by    Zadorne
Complaint Rating: WORST customer service I have ever received!!! The item I bought (a underground fence collar for a dog) was sent with the wrong battery (a 9-volt instead of the correct battery which would cost ~$20), which could have been easily fixed. After calling customer service they told me that I would...
Comments	United States	E-Shopping

Factoryoutletstore.com - Customer service cannot speak english wel
Posted: 2012-12-15 by    Vincosse
Complaint Rating: Sent wrong item, customer service cannot speak english well, tried to tell me that the item sent to me was ALMOST the same thing, wouldn't pay the postage to return. Stay away.....
Comments	United States	E-Shopping

Factoryoutletstore.com - Collection harassment
Posted: 2012-11-25 by    Cinete
Complaint Rating: I purchased a GPS from Factoryoutletstore.com, 34 34th Street, Brooklyn, NY, August, 2012. The merchandise arrived defective with loose parts rattling in the unit. I was given a run-around between Factoryoutlet and Magellan, including a 15% charge for return. I contacted my credit card company...
Comments	United States	E-Shopping

Panasonic.factoryoutletstore.com - I can not find out the status of my order or get someone in customer service that speaks english
Posted: 2012-11-22 by    Refile
Complaint Rating: I made a mistake of using this site to order a Panasonic phone. I can not find out the status of my order or get someone in customer service that speaks english. DO NOT USE THIS SITE - IT IS A RIP OFF. THEY ARE $#@&%....
Comments	United States	E-Shopping

Factoryoutletstore.com - Stay away from this bunch
Posted: 2012-08-29 by    Diharoowe
Complaint Rating: Ordered a Garmin Edge 500 Bundle with Heart Rate Monitor and Cadence. The heart rate monitor strap didn't work so I asked to return it for an exchange. I put a small x on the heart rate strap before I shipped it back (at my expense of course). They told me they exchanged it for a new one....
Comments	United States	E-Shopping

Factoryoutletstore.com - Stay away from this vendor, they are very misleading and unprofessional
Posted: 2012-08-28 by    Konkay
Complaint Rating: Like other reviews their customer service is terrible to non-existent. Ordered a 4.3 GPS and clicked on accessories which brought up 6 or 8 other items. Ordered a dash mount and carrying case, assuming they were for this item, but both were for smaller units and unusable. When called and told...
Comments	United States	Products & Services

Factoryoutletstore.com - Tried to do an exchange, three weeks later and I'm still trying
Posted: 2012-08-20 by    Limzete
Complaint Rating: Tried to do an exchange, three weeks later and I'm still trying. NEVER AGAIN!!! STAY AWAY FROM THIS VENDOR!!!...
Comments	United States	E-Shopping

FactoryOutletStore.com 34 34th St 3rd Floor Brooklyn, NY 11232 - New York - False Advertisement & Fraud
Posted: 2012-07-14 by    MatthewR
Complaint Rating: I have purchase Panasonic rechargeable Batteries; The Batteries shown on the Web Site showed the Panasonic Logo; I have received Batteries that are generic with no Manufacturer Label! I called the Customer Service Department and they agreed to return the Merchandise; the received Email/Form,...
Comments	United States, New York	E-Shopping

norelco.factoryoutletstore.com - misleading site name
Posted: 2012-06-13 by    William T
Complaint Rating: Reasoning; well my reasoning' tells me a factory outlet store of "Norelco" (norelco.factoryoutletstore.com) will sell their replacement blades as cheap as anywhere it is sold. This a just a web store that sells this item at a much higher cost than Amazon or Walgreen s. They will...
Comments	United States	Retail Stores

Factoryoutletstore.com - Texas - defective products
Posted: 2012-06-08 by    rcec980
Complaint Rating: THIS COMPANY IS A SCAM!!! I ordered a refurbished conference phone and a extended warranty. The first phone I received do not work from the moment I received it. I called and received a replacement, it worked for about 30 days. After waiting for 12 minutes on hold, I talked with a Brian...
Comments	United States, Texas	Consumer Electronics

Factoryoutletstore.com - Never will order from this company again
Posted: 2012-06-08 by    Manchiery
Complaint Rating: Never will order from this company again. Product deception. Refurbish product sold online as new. Upon receiving product box is marked as Refurbish. Call to complain and told it new it just was taken off of store shelf and sold. What a LIE. Only order from this company if you want to be rip...
Comments	United States	E-Shopping

FactoryOutletStore.com/Plantronics Voyager Pro HD - Received Damaged Goods
Posted: 2012-06-04 by    pwill4th
Complaint Rating: I purchased Plantronics Voyager Pro HD and I received the product open and a damage foam ear bud cover inside. I return the product and purchased the same product from Best Buy.FactoryOutletStore.com charged me the stocking fee and the cost of the original shipping. I will never purchase any...
Comments	United States	Mobile & Cell Phones

Factoryoutletstore.com - New York, Brooklyn - scam
Posted: 2012-05-22 by    exoticlands
Complaint Rating: This company is a scam, they have sold me a defective dvd home theater sound system, sent it back having to pay for expensive shipping, and lo and behold the second one was also defective, i am frustrated and dissappointed toeve deal with again. I wrote to the BBB but they are not affiliated,...
Comments	United States, New York, Brooklyn	Consumer Electronics

Factoryoutletstore.com - This is the most horrible Internet transaction experience I've ever had
Posted: 2012-05-15 by    Neiley
Complaint Rating: I ordered the Garmin FR60-Bundle-Women. It should have the watch - with Wireless Heart Rate Monitor - with USB ANT™ Stick - with Wireless Foot Pod The shipment came with the watch and heart rate monitor only, missing the USB ANT stil and the Wireless Foot Pod.
Comments	United States	Internet Services

Factoryoutletstore.com - Colorado, Denver - never delivered item, will not refund
Posted: 2012-02-10 by    highlandhorn
Complaint Rating: Do NOT Purchase anything from this company. They will rip you off and promise refunds (that never arrive) until you finally go away. I have been dealing with this vendor since Sept 30, 2011 when I placed the order. My order never arrived. Below is a timeline of what happened:
Comments	United States, Colorado, Denver	Retail Stores