Flights Mojo
reviews and complaints

I booked 3 tickets on a flight through their portal and got a PNR based on the same.

When I tried to do a web check in, with the said PNR, I was surprised to know that my flight was rescheduled to some other time, without any intimation to me, and I could not board the said flight.

On enquiring further, I got to know that the said flight has been cancelled.

Due to this unfortunate incident, I had to book a new flight, with escalated prices since it was last minute.

Since the cancellation was not initiated by Me, I was eligible for 100% refund of my amount. Wrote to them on Emails, X, Calls everything but no reply whatsoever. After sending continuous reminders, i get a mail saying that the relevant team is working on it. It has been more than a month today and i still await my money.

There is absolutely no reply on the complain and they have been buying time by making excuses about coordinating with the airlines. Checked with the airlines and they said they have already processed the same and the refund will be done by the booking agency, which is Flights Mojo.

Must say a horrible experiences and looks like a total scam/fraud alert for all travelers looking to book tickets online.

Beware !

This company is definitely a scam. I booked 2 tickets for a total of around $400. I received the confirmation email, and then shortly after received a phone call stating that price is actually no longer available (after I'd already received the confirmation) and that I now needed to pay $800 and owed them more money. I told them that is double the price and to cancel my order. Next day I get a phone call saying I needed to confirm my flight details and when I said I wanted to cancel, I was told I owed them a cancellation fee. I said I had paid insurance to cancel, which they denied. I told them I had proof in my confirmation email, and then they conceded but still said I owed a fee.

Upon further research I found this is a scam and left a negative review. Immediately I received a phone call from the company asking me to take down the review, and they would waive the cancellation fee (which I already paid in my initial purchase!). The person was insistent and rude, and tried to pressure me. I ultimately hung up.

Tonight at 8pm I received a phone call from the company. Since it was late and I recognized the number, I did not answer. They then called 4 times back to back, without leaving a voicemail. I have a feeling they will be calling me again... Definitely a bait and switch scam.

I went on a trip to visit my folks before the whole lockdown thing happened. I got my wife and kids some tickets through Flights Mojo and they hooked us up with a sweet deal that saved us a ton of cash. It was super easy to talk to them and get everything sorted out. The whole process was smooth as butter and we had a blast in North Carolina.

They booked my flight from Vancouver to Nashville and gave me a booking confirmation with a tiny text within the email stating the ticket was pending. Ever since they kept sending me emails to call them, and when I called they said the airline does not have any seats available.

When I checked the airline website, seats were available so they lied. They then gave me a super long connection through Texas, a much longer flight, and a one-stop connection which was available at a much lower rate at the time of booking. Since the airfares changes every other minute, they knew that I would end up paying a lot more if I decide to cancel them and buy a new one closer to my planned travel dates. They are a scam, please avoid them.

They exploited my position as I had already booked my travel, hotel, etc. based on their initial booking confirmation four days ago.

Do not use this company. They are fraudulent! We tried to re book a flight after Covid and they said my flight info has been purged! They are crooks and we lost $ 750.00.

WORST COMPANY EVER! The rate we were quoted "was not available" and could we call to discuss another fair. Apparently this is the MO. Such a bait and switch move. Will never ever recommend them or use them. Even contacted the NY AG regarding them.

Beware, this company is a scam. They charge you an exorbitant amount of money (about twice the price of the regular ticket) when you have to change you flight. Worse than that they give out your credit card information to a third party without you consent. If there would be 0 stars, I would put 0.

SCAM,SCAM,SCAM! DON'T USE THESE CROOKS. THEY CHARGE DOUBLE THE PRICE FOR YOUR AIRLINE TICKET. I ASKED FOR A REFUND BECAUSE THE COUNTRY HAD SHUT DOWN FOR COVID. THE AMERICAN AIRLINE REFUNDED MY MONEY BUT THEY REFUNDED IT BACK TO MOJO FLIGHTS. I PAID 968.60 THEY ONLY PAID BACK 461.40 THEY REFUNDED IT BACK TO MOJO FLIGHTS on 2 different credit cards which was not mine back in OCTOBER HERE IT IS DECEMBER AND I STILL HAVEN'T RECEIVED A DIME THESE PEOPLE ARE CROOKS. GOD SAY VENGEANCE IS MINE.

Made a reservation and the company never sent airlines the money. Called company and someone I talked to made it seem like it was my fault! Told him that American Airlines said they did not ticket my flight. Should of been done within an hour after me paying online. Called and some with an accent was ruled and hung up. After I hung up received an email that my flight was canceled by this company! Horrible company! This never happened to me before booking a flight. This company should be shut down. They are a scam

Worst experience. Gave us an e credit for $1556 for a flight we could not take in 2020 due to covid-19. When trying to book a new flight in 2021 they increased United airlines price by $1556. So basically there is no credit. They just try to make you feel like there is one, but your actually paying full price. This place should have a class action lawsuit against them. I really just want an airline voucher or money back at this point, as I would never want to give this company my business again. Totally a scam they pocketed peoples money and are getting away with it.

Avoid them at ALL costs. Crooks. Initial booking was easy, flight was canceled to tho covid-19. Rebooking cost me more than the original ticket. Tried to talk to a manager was put on hold for over two hours, stayed on that line and called from another phone and was lied to and told the manager had just picked up my first call. Never was able to talk to a manager despite promise to receive a call back. Finally bit the bullet and payed $900 on top of my $800 credit and was booked with two layovers. My partner just booked his ticket through AAA trying to get into the same plane. The agent there was shocked that mine had been booked the way it was, most expensive inconvenient way for it to have been done. He gets there for $1100 with one layover. In retrospect should have kissed the original $800 good bye and booked with my partner.

I booked a flight with this company March and due to covid the flight was cancelled. The flight was with air Canada and since air Canada decided to offer full refunds to all customers who booked during a certain period due to cancellations I've been emailing this company everyday since then and they keep giving me the same answers "that they are waiting on the air lines to process the refund " however I spoke to air Canada and there's no such thing of Waiting almost 2 months for a refund! To top it off they are even charging me to process a refund for something a service I've never used! I really just want to be done dealing with these people and want my refund back so unprofessional of them to Take this long to process refunds for people who urgently need the money more then ever during these times. Please everyone be aware of this company.

DON'T BOOK A FLIGHT THROUGH THIS COMPANY! The negative reviews are true! I made the mistake of not doing my research beforehand and can sadly say I have experienced the same negative results as everyone else. The company uses the bait and switch model as previous individuals have said. The company even goes as far as actually booking a flight and sending you a confirmation to seem "legitimate". They will then cancel the flight and tell you it's because of changes with the Airline. I contacted the airline and they informed me that no changes had been made to the flight and that someone had cancelled my flight. I have had to cancel my debit card and report it as fraud with my bank account to get my money back. I have reported the company to the Federal Trade Commission, The Nevada General Attorney and i'm attempting to get the website removed. I hope no one else has to go through this.

I realize this is an old post, but I needed to add to this... UNDER NO CIRCUMSTANCES should anyone ever use Flights Mojo. It may not be a complete scam, but they are woefully unqualified to handle something as simple as a round trip ticket. If you need to call support, you will get the feeling you are speaking to some random guy, standing around in his underwear, working out of his home. The "agent" assigned to your account (who is the only person able to speak about your account) is perpetually on another line and can't currently come to the phone. Even if your booking is processed and confirmed, for no reason whatsoever (and no explanation given) it could be canceled several weeks later. Lastly, to add even more fuel to the flames, on your travel itinerary, the gender of each passenger *** listed, Male = 1 and Female = 2. Which caused my wife to go ballistic, even though she picked this agency to begin with. I can't stress this enough, DO NOT USE THIS SERVICE.

HORRIBLE Business...They are scammers, try to charge me to change my flights (an up charge of $400+ during Corona Virus crisis.), when the Airlines was waiving fees. Then they stated that I could not re-book my tickets until after April 30 after telling them I would re book now. They then told me I had to pay 150.00 for all 3 tickets to change. I told them to cancel and I would pay the cancellation fees, because the tickets were way less than I paid for them originally. They stated that I could not cancel them. I spoke to Supervisor and then they stated I would only have to pay $100.00. They never sent me confirmation of my new tickets. They still charged my CC company. I called American Airlines and they did it all for free. I also found out that they only paid 98.00 for each ticket. I paid over $800 for three tickets.They charged my credit card $100.00, thank goodness my CC company credited my request. They are big time scammers...If it is too good to be true, it is! They should be shut down!

Scammers - bait and switch! They advertise low rates and then call and try and sell you something else after you enter all of your information and book online. After a couple of unsuccessful attempts booking through their website (which always seemed to be the cheapest) and no luck finding more competitive fares elsewhere for the round trip flight we were planning, I called, spoke to a rep, explained my concern and was assured that I was purchasing actual tickets for the exact flight I wanted and I'd receive confirmation from the airline in the next few days. Some time later I realized my card hadn't been charged and I never received the email so I called Flights Mojo and was told the transaction has been canceled because the airline canceled a flight. When I tried to keep the leg of the flight that hadn't been canceled, they tried to charge me as much as the whole round trip itinerary. So here I am, days before my scheduled vacation with no airfare and everything has skyrocketed since the original tickets were booked. Absolute scam. Avoid them at all costs.

This is by far my worst experience booking a flight I've ever had. We booked the flight and were just notified a that United can now not fulfill the request. I received a call from a "John ***" who could not understand English to the extent to have more then a basic conversation. I then explained to him that I booked this flight in an effort to see my grandmother one last time before she passes away. He then said he could offer me a deal but because of the language disconnect I could not fully hear it and all he stated was there would now be a stop when my initial flight was non stop which I am not happy with. Furthermore I asked for a supervisor or manager and he said no one would be available until 3PM EST because all managers and supervisors are in a meeting and he doesn't have the authority to interrupt. I then ask to talk to another standard customer service in an effort to have a clearer conversation and he placed me on hold before hanging up. I then called back 2 times and was hung up on both times. I then on the 3rd try reached the voicemail and I am waiting for a call back. This is absurd and a terrible way to conduct business.

Hi Team,

I had made a booking on 21 St nov from Bangalore to Varanasi for PNR - GYLTME.

The flight (Air India express) got cancelled and they have refunded the amount to the source agency which is flightmojo

I tried reaching out but no luck

Ticket number - 87288

Pnr-GYLTME

All screenshots attached for reference

MONEY HAS BEEN REFUNDED TO FLIGHTMOJO BY THE AIRLINE BUT FLIGHTMOJO HAS NOT YET REFUNDED TO ME POST MT CLAIM

over call, team is telling to give the update and it has been 4 days but still no update on refund

I booked a flight on 21 November 2023. And a pdf popped up saying the booking is not confirmed but the amount was debited.

The customer calls is a fraud system which doesn’t help.

Luckily someone received one call. And said yes I will check and then never called back. Also the pdf said if the booking is not confirmed the money will be refunded within 30mins.

What fraudsters these are!

I have booked the flight tickets through Flightsmojo (Flight booking portal) from delhi to bangalore for 7th May and the airline was GoFirst. I have paid INR 6,950 for this booking.

Due to operational issues GoFirst all flights have been cancelled till 9th May.

I called the Flightsmojo as soon as I received an email on 4th May for my flight cancelation, And asked about refund. They mentioned that it will be refunded in a weeks time.

I have waited 7 days and another 3 more days but I did not receive my refund. I called the Flightsmojo customer care number on 14th May.

1st Call : As soon as I spoke about refund, the customer care executive have disconnected my call

2nd : The 2nd person said that by now you should have received the refund uit since you have not received it yet, I will check the refund status and call me back in 30 minutes to 1 hour but I never received call back

I tried reaching out to customer care as I did not receive call back but now no one is picking the call.

Its looks like flightsmojo is a scam.

Airlines refunded my ticket to Flights Mojo and they are refusing to refund the money they received from *** back to me. Due to the pandemic When I purchased my daughter's ticket to *** in February who would have know that there would be a pandemic. *** Airlines , spoke with Thea (customer service), on Thursday 4/9 around 1230-1 PM. The airline gave a refund of the ticket due to the fact there are so many changes not only to her flight but many others as well. Who knows how long this pandemic will last. Who knows if Flights Mojo will even still be in business when things get back to the new normal. If *** Airlines had no problem refunding my money then Flights Mojo should have no problem doing so as well. I work in healthcare and I am exposed every day I go to work, these are unprecedented times. Flights are being canceled and states are requiring quarantining anyone flying from 'hot spots' such as . Flying during this pandemic is not recommended and quite frankly my daughter does not know even know if she will ever feel safe on a plane. This is a special circumstance that no one saw coming. *** Airlines refunded my money to this shady third party agent and they are refusing to REFUND MY MONEY. They cannot guarantee they will even be in business when this is all over, therefore they are holding my money hostage! I may never get it back if they go under. I want my refund. If the Airline refunded the ticket and my money to them, they should be refunding the money back to its owner .

Very slow, in accurate, misleading response to my cancellation and refund request of our booked plane ticket. February 26-The flight PNR R6YNNI was confirmed. July 19 Departure from *** Airport to ***. *** to ***. Returning Flight September 18 from *** to ***. Then *** to ***. April 3 I started requested for a cancellation of my ticket. Attached are the copy of my emails and their responses. They are giving me same reason that the airline has not confirmed cancellation of the trip. They asked me to check on them at a later date. For several times I ask my ticket to be cancelled. But I did not receive a definite answer from them. Our flight is in less than a week, but I still have no definite answer from this company if my ticket will be refunded. My husband who was in the same departure flight, booked with a different company got his refund in April . I recently called PAL on July 11 to confirm if our ticket is applicable for a refund, the customer representative named Gian said yes but the agency has to request a refund. I called *** ticketing office, ask them for assistance. Unfortunately I cannot request a refund for myself. This made me realize that they have not been honest with their responses. They have been stalling, delaying the the process. I cannot do anything on my part to cancel my ticket to the airline. Please help me urge this company to refund my ticket for I have waited too long for them, only to know that they did not do their part.

I purchased 3 tickets from *** to ***s last February 26 with booking ID NQ47JD for our vacation in July . But due to COVID, our flight was cancelled. I contacted Flight Mojo regarding the cancelation and they told me that they are processing the refund. July , Flight Mojo told me that they already filed a request for refund. January when they told me I have to wait until the end of April to get my refund. Comes the end of April and still no refund. Flight Mojo cannot tell me a concrete answer of when can I have my refund. I asked one of the agent of Flight Mojo is there any possible way I can contact somebody to help me get my refund, maybe the airline could help me so the agent gave me the customer service number of Air ***. I called the customer service of Air *** and said that the E tickets details belong to a different airline. I contacted *** Airlines customer service number and found out that Flight Mojo did filed for refund of my tickets last July 17 and the turn around should be in five billing cycles. There was no money returned to my credit card until now. I have been lied for several times, the agents say the money is in my card but there was no money coming in from Flight Mojo. Flight Mojo keep saying that the money is with the supplier, there is no progress about my refund. I have asked if I may please talk to their supervisor and told me that he will give me a call back and if not then I have the right to do any legal actions. They never called me back.

In February i purchased 3 tickets for my family to return home from orlando on april 24th. The person i dealt with was acting a little suspicious and i had been hung up on a few times despite not having any type of argument so i was concerned even though they already had my billing info. I received my email and confirmation number from delta which i confirmed on the delta website and considered the matter closed. Today on april 1st i noticed a refund from flights mojo (no email no call not that it would have mattered). Called company 4 times.. first 3 after lengthy holds someone screamed 1 word into the phone and hung up. 4th time a woman looked it up and said it was likely a delta overbook situation. This is impossible since there are still seats on the flights just double the price. Clearly the company sold my seats for more money after the fact and decided to screw me over. This cant be allowed to stand by law or any business practices. My entire trip is now hanging in the balance as car rentals home rentals park tickets have all been pd for. Flights mojo cant just steal my tickets that i purchased.. refund or not! I had a confirmation number from delta that worked and now shows no reservations. There is only 1 acceptable fix and that is to reissue tickets for price i paid before u stole them even if it costs your company more! I am a member of the media with connections everywhere as well as wide reaching social media. I hope Complaintsboard.com can help me resolve this in time to save my trip otherwise i will not rest until this company is bankrupt no matter the personal cost to me.

I purchased round trip tickets from Tampa to Spokane on 5/20/2022 for the dates July 1-July 8, 2022. I received a phone call 1.5 hours later from a Zac K with Flights Mojo telling me that they had to switch my flight to a flight that departed 10 minutes later than the originally booked flight and an email was sent with information re: this flight change and he requested that I respond with an email stating that I accepted the change in flight time. I reviewed the flight time and confirmed that it was a 10 minute difference and sent an acceptance email. I received confirmation of my tickets. Last evening (6/5/2022) I was reviewing the travel times for our upcoming flight when I horrifyingly realized that Zac changed our tickets from JULY 1 at 6:15am to JUNE 1 at 6:25am; NOT a 10 minute change in flight but a ONE MONTH change in flight! Our return flight remains the same as originally purchased: July 8, 2022. Without even realizing, we have "missed" our outgoing flight and do not have a flight for our planned departure on July 1. Flight prices are increasing and are becoming limited in quantity and we have a full itinerary for our first day of the trip for which we will not accept a later arrival time on July 1. I have attempted to call the phone number that they have plastered all over their sites and emails and all I keep receiving is a voicemail that I have reached them after hours (it is currently 1153 EST on a Monday with their reported business hours [protected] EST online and [protected] EST on phone recording). I sent an email to [protected]@flightsmojo.com and have yet to receive a response. This mishap needs to be straightened out ASAP as we have invested nearly $7000 in this trip.

On Friday, March 25th, after calling over and over again for 2 days, someone finally picked up the phone at Flights Mojo, an online travel agency. The agent that I spoke to was not able to find the rate I found online (which had gone up from the previous day of failed attempt to reach someone). I jumped back online and booked the new rate, especially because the original only prompted me to call the 1-800 number to book the flight. I booked the flight for my cousin and his girlfriend (at the new rate), to which I received a booking number (***) and an email stating booking status was "in progress". I informed my cousin he would get a call to confirm the itinerary. My cousin responded saying he already received an email stating he needed to call to process the booking. This time it was after business hours, so I had to wait until the morning. When I spoke with someone the next day, they said it was still being processed. THREE days later, my cousin said he received another call stating the price increased AGAIN by $32 to which he complied to pay the additional $64. He received a confirmation email with a PNR number for *** Airlines. His card was charged $1078 for the 2 tickets. HOWEVER, he received yet ANOTHER call the next day stating the price went up again! I am baffled at how a company can issue a confirmation number and the flight NOT be confirmed. My cousin asked to speak to a manager and was told he would get a call back. It has now been THREE days and not only has no one answered the phones (AGAIN), but no one has called him back either. He did receive an email CANCELLING his confirmed itinerary! We are still awaiting resolution. Any assistance would be greatly appreciated.

I made a reservation for a flight ticket on their website, after many calls they said my ticket was on the way, but after charging the card no ticket. I went to their website to buy a flight ticket on 11/18, and after submitting the information I got several emails and phone calls on my landline asking to call in. The messages I received were all the same: "Hi, In order to process your booking (***) on time, please call us as soon as possible back at Toll Free : ***. We appreciate your co-operation with this. For any further clarification please call us at *** or email us at ***. Please check the Terms & Conditions prior to reply this email : "*** Thanks and Regards, Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: logo (3) Alex *** Subject Matter Expert - Customer Support Direct No: +*** Ext: *** Fax: +*** Office Hours: 10.00am to 07.00pm Mondays to Saturdays, Eastern Time Website: ***" " Replying to When I called them I never got connected to a person and could not leave a message, but on Friday I could eventually speak to "James" and he assured me that the ticket would be issued within two hours. After more than four hours a charge was made on my credit card by "***" for the same amount. I have booked flights before but *** does not use that name when charging for a new ticket, so I double checked and noticed several complaints about this company and I believe this is a fraudulent operation.

On 06/02 I booked a flight for two passengers online through what I thought was *** however, my flight (***) confirmation revealed my delta flight leaving state college Pennsylvania to Jacksonville Florida, leaving 10/12 at 6:05 am and returning 10/ 17/ 2021, was booked through the company Flight Mojos, booking ID. I paid $699.60 with a credit card. On Aug 30, 2021, I received an email from Delta stating the time of the flight was changed. The time was a significant change (>11 hours), forcing me to call (not an email unfortunately) Flight Mojos as we are going to Florida for a work conference and this flight change would cause us to arrive late). The representative from flight MoJos pulled up the booking ID and attempted to find a new flight even searching leave times 1-2 days prior to our trip however he was unsuccessful, forcing me to cancel my flight. He said that since they were unable to accommodate the flight, I would receive a full refund At this time, they only refunded $352.80 and refuse to refund the remaining balance as they say their refund policy states no refunds. I didn't cancel my flight without attempting to reschedule with them. The significant time change in our arrival is what forced me to cancel and they stated I would be refunded however they continued to give me the run around and it wasn't until I filed a dispute with my credit card company did, they finally refund the flights. I am now filing a dispute with the Complaintsboard.com as this company was not able to provide any accommodations for the significant flight change and verbalized, they would provide me with a full refund because they were unable to find any new flights for those dates or even a day or two earlier.

Waiting for 4+ weeks to correct mistakes made by the company in ticketing my flight; total lack of follow-up I made two bookings (*** and ***) on 10/1, immediately received the email confirmation with the correct itinerary and pricing, and received my etickets the next day. On 10/16, I noticed that the etickets had the wrong outbound flight on them (for both tickets). Flightsmojo's system still showed the correct itinerary as I had booked it, but the airline's system had the wrong outbound destination. I called the company assuming this could be easily fixed, and spoke with Patrick, who confirmed that their had been a glitch in their system. He promised they would correct the tickets and I would have updated tickets within a few days (this seemed reasonable as I called over the weekend). It is now 4+ weeks later, and I have yet to receive my updated tickets. I have been on the phone with multiple people at Flightsmojo (Patrick, Nathan, David, Ashlay, and others), who have all made various promises about the timelines within which to expect the tickets, and promising to call back should there be further delays. They have failed to contact me within the promised window on every single occasion (more than 10 times now). The first 2 weeks the reasons I heard for the delays in getting the tickets corrected were generally around getting internal approvals to make the corrections (which will cost the company some money). Since then they have been "waiting to hear back from the ticketing team", with whom they can only communicate via email. We are now about 4 weeks away from the travel dates, and I am getting very nervous about whether I'll be able to take my planned trip for the holidays to spend time with family.

I paid mojo $2626. airline canceled flight & refunned mojo. I only got $1059 bck I need $1059 full refund. I bought 6 airline tickets to *** for June 16,2019. Three hours after boarding time *** canceled the flight because they were a crew member short. Neither *** or Mojo were able to get us another flight. I contacted Mojo about a refund, in which they stated it would take a couple of days. This is a timeline of the excuses I received after every phone call : First, it will take us one or two billing cycles It can take us up to 30 days to refund It might take us up to 60 days It will take us up to 3 billing cycles I wrote several emails, received no response to any of them. No one ever answered my emails and my phone calls were disconnected when transferred to a supervisor. Finally in AUGUST 8, I received $1059.60 back in my account, I waited because I was missing $1,567 to make a full refund. After several days, I began to call Mojo again regarding the missing portion, again no one had an answer and my call was dropped when transferred. I began to write emails, again no response. In September I spoke with supervisor named Richard who informed me that bc I DID NOT GIVE 24 HOUR NOTICE OF CANCELATION THEY WERE ENTITLED TO KEEP THAT PORTION OF MY REFUND. I explained to him that I did not cancel nor did I miss the flight, we were physically there but to no avail. I have sent emails requesting my refund, made several phone calls but the company is now ignoring me. I lost money on my hotel, park tickets, paid events once the flight was canceled I did not hold mojo responsible for any of that, so why should mojo hold me responsible ? I did not receive what I paid for therefore I should receive my full refund back.

We booked our 7 plane tickets to Disney from O'Hare on January 21. Our trip was canceled due to the pandemic in May. Flightmojo said United was not giving refunds, but credit that had to be used by December. We were fine with that since we were still planning on traveling once the pandemic was over. We have a high risk daughter, who needed to be vaccinated and we would not be able to travel by that deadline. I called in April and asked for a refund. They said the could not and it was United. So I called United and they quickly refunded $572.70. Flightmojo said they would refund that to us. This was April, after many attempts and being placed on hold for over an hour each time, we were finally given the refund in October. They did extend the use of our remaining credit until June 2022. So in March 2022 we called flightsmojo to use the rest of our credit towards our trip. We were able to book, receive confirmation, and we thought we were good to go. Then two weeks later I get a call saying that I called to cancel and they were following up. I was so confused by this. They said that United was only going to allow us to fly standby. This truly made no sense. I have 2 senior citizens, 3 kids 11-7 and 2 adults. That would be a nightmare. I called United and they had no clue to what I was talking about. Since then we have gone back and forth being placed on hold for hours. They say they will call us back and never do. They give us alternative, time wasteful options that are in no way similar to what we originally booked or are currently trying to book. I am unclear on why they are able to dictate how we use our credit. Just tonight we were placed on hold for 1.5 hours and when he finally came back (did not give my husband his name) he said, "Hi!" and hung up.

I booked my ticket in Feb 2020 (From Montreal to Delhi - Booking ID 16012) before Covid. Due to covid my flight was cancelled and after trying to rebook my flight multiple times from April to October , it always kept on getting cancelled. Flights Mojo never took any follow ups with the airlines and never kept me informed about the ticket status and flight confirmation. I had to take follow ups with the airlines and with Flights Mojo all by myself. After getting frustrated over 6 months, I asked for my refund. They refused to provide it in the first place but when they were not able to rebook any flights for me they agreed to refund my money. The agent told me in October that they will refund my money with some cancellation charges and debited the same from my credit card again and i should get the refund within 4 months. Now when I try to reach Flights Mojo over emails and phone, they don't respond and one time they responded saying that the refund was already sent to my credit card in October only (which I never received) and want me to check with my bank. Even though I knew they have not refunded, I still gave them the benefit of doubt and checked the same with my bank. They confirmed that there were no such transactions in October made on my card and not even after that till date. I asked for the proof from Flights Mojo for my refund and the amount they credited on my card. They dont have any of it. It is a total fraud. I would not recommend anyone to use their services. Adding my card statement for Feb 2020 when I booked the ticket with Flightsmojo for SWISS Airlines and Oct 2020 when they again deducted 75 CAD as cancellation charges. Now I have followed up with them on emails till Oct 2021, no response and no money back and they been harassing me. I WOULD LIKE MY MONEY BACK IMMEDIATELY. Jagbir K

In April 2022 I booked a flight for myself from New York to Las Vegas for $526.8. Due to personal reasons I canceled the flights before departing. I was informed that I can use a credit for the same name with the same airlines-***. However when I contacted *** they didn't confirm that I have any e-credit to use. I called Mojo and the said that the credit is only to use by booking through their company. At that time I knew that it is a huge scam. But I have them another chance. I called them in June to do another booking. New York to Miami. On the day that I called the round trip tickets on *** website were around $410. I sPoke with an agent and he gave me the price for the tickets around the same price. And confirmed verbally. It was when I said I want to use the credit that he put me on hold and said that in that case price would be different. He said I would need to pay $150 and to use my credit ($526.8) so total would be $676.8. I was surprised to eventually agreed to pay $150 to my credit and book the ticket. I received a booking confirmation email on June 25 and reply that I agree to pay additional $150. On June 27 I received a call saying that my payment was declined. When I ask to run it through again (very strange that suddenly my card was declined) I was put on hold and after a representative got back to me he said that I have to additional $400 (around-don't remember the exact amount as at this time I was very frustrated) not $150 to keep the booking. He said that he made a mistake and the price is higher. I absolutely refused to pay more then $150 and ask to speak to a manager. After a very long conversation with the manager and being disconnected I received and email that my booking was canceled. I did not consent to that. Don't trust at this moment that I will be able to use my credit without a double or triple additional payment.

We booked with Flights Mojo and then had to cancel due to COVID. When redeeming credit they are charging an additional $1000 even though same price. On February 22 we initiated a booking on *** Airlines BOS - MIA with Flights Mojo for $1060.00 for 4 people. They contacted us via email 2 days later to state that they could not reserve the flight at that price and eventually convinced us to book at the higher fair before prices increased further at $1502.00, which when looking online was the best price available. On April 14 we initiated a cancelation request due to the COVID pandemic with *** Airlines who told us that we would have to go through agency we booked with. We called Flights Mojo to cancel was told we could only get a credit due to *** Airlines policy. On December 8 we tried to book a new multicity flight by redeeming the credit with Flight Mojo and was told two incorrect statements. 1. That *** Airlines does not do multi-city bookings and 2. That the price of redeeming a credit incurs a higher cost from the Airline than a new booking does ($1000+ more). I contacted *** Airlines about both statements and they said both were not true and that we should not have booked through that agency and could not be of more help with what they charged us. I initiated a refund from *** Airlines and they only show a charge of $166.80 for each ticket issued for the April 18th flight, totaling $667.20. Any additional fees we were charged were not received by them from Flights Mojo. The flights we attempted to book for December [protected] would total out to be $1508.80 on Flights Mojo (website) and $1508.80 through *** Airlines (website). After reading website reviews about this company the call back for a higher price is a scam run by this company multiple times and I got caught even while I was checking prices online simultaneously.

Tried working with this company to get my money back on airline tickets, they refused to work with me on a saisifactory resolution. on 22 Feb 2020 I purchased 2 Airline tickets from *** to *** in conjunction with a cruise from Flights MOJO LLC, *** booking number *** for 583.60 on my credit card. Due to the virus the cruise was cancelled. I called on 16 Mar 20 and was told by an agent Flight MOJO they could not do anything until 25 Mar, I called back and a recording was on the phone saying no one was answering phones to help. So I kept emailing them, I got and email back on 25 Mar saying someone would contact me. Albert *** emailed me back on 27 Mar saying they needed my booking ID Number, I sent it. Mr. emailed me back and said the Airlines if not providing a refund on nonrefundable and non Changeable tickets. Prior to this email I contacted *** and they said that because of the virus that they are required by law to refund my ticket. But because I went through a 2nd party, they could on refund the 180 the agency paid for my tickets which in turn they charged me 583.60 for them. They said that if they refund the 180 it more than likely would have to go to the agency to return to me. I told the agent this they refused to believe me. I told them I did not want a voucher and I was entitled to a full refund per *** Airlines and Federal Law. So I told Flights MOJO I was going to contact my credit card company and dispute the charge, I did this on 1 Apr 20 and file a complaint with the Complaintsboard.com. My cruise and flight dates have passed and I have nothing from Flights MOJO saying they would work with me on the ticket. I realize this is extremely difficult times and no one really knows what the future holds, therefore who knows when or if I will even get to travel in the required time you have to use the voucher. I just want resolution and want my money back. Thanks

I'm writing in the hopes of gaining your assistance in fixing a problem I've had for about 11 months. Please allow me to start by setting the scene: On 2/19, I booked a round-trip flight from Denver, CO to Tampa, FL for $660.40 using FlightsMojo for travel on 3/13 Reservation #*** However poor weather in Denver, CO prevented us from boarding the plane. It was a frustrating situation since I couldn't obtain the aid. I contacted several times, trying to find a solution to this matter, but it turned out to be a major issue. Having to deal with them on the phone was the most aggravating and stressful aspect of the situation. The blizzard and snowy conditions not only grounded all flights into and out of Denver, but also shut down the whole airport, because of that issue, everything I had planned for Tampa, from a rental vehicle to a hotel.., had to be postponed, and was finally fully refunded because we were unable to travel at that time. I phoned FlightsMojo.com many times to reschedule my ticket for the next available departure, but I was unable to do so by that time. When I sought to talk with the manager, customer service was unpleasant and unaccommodating, even hanging up on me. After being unable to reschedule the tickets and due to terrible customer service, I requested FlightsMojo for a refund for the travel that we were unable to take, and they told they could only reimburse us $300, which is less than half of what I spent. I then took the matter up with United Chase, the credit card company I used to pay for the trips. They informed me that they would be unable to launch a dispute on my behalf since the matter was concluded and the funds had already been paid to FlightsMojo. This has been a problem for about a year, and have yet to resolve it. I was encouraged to contact you to assist in resolving this matter. I wanted to convey the situation to you in the hopes of reaching an agreement. I would like a full refund of $660.40for the flight that we

This company is advertising low prices on flights but then tells you there is a problem and you must call them. You call and can't get through. I booked flight for my family through this company on 8/7 at about 1:30pm as the rate advertised was very good. I got an email afterward saying that my booking was in progress. They gave me a booking id of ***. They said I would receive a confirmation email shortly. I got no confirmation email, but instead got an email from John *** at 11:35pm asking me to contact *** in order to process my booking. I contacted the number at 8:20am on 8/8 but was unable to reach anyone. I left a voice mail message. A few hours later I contacted them again, several times, and was unable to reach anyone. I could not hold for a customer service representative as they kept hanging up. So, I left yet another message. I then proceeded to look up this company (Flights Mojo, LLC) on the internet and found several reviews with complaints of the same thing I was experiencing. They said that they could not get through to anyone when they called and they also said that then when someone did contact them back, they immediately told them that the price they were quoted was not available. After reading this, I realized I had made a very big mistake. I checked to see if my credit card had been billed and it had not. I immediately contacted my credit card company and explained the situation. They assisted me to shut down my current card and issue a new one so that I would not be charged by Flights Mojo LLC. At about 3:20pm on 8/8, I received a call from John *** at Flights Mojo. I told him I was cancelling my purchase and that my card was unable to be charged. He asked why and I told him I had learned about the company and the fraudulent practices they have with advertising a price and then telling customers that they cannot honor that price after they give their payment information to them. I also told him I would be contacting the Complaintsboard.com & filing a formal complaint.