eToro
Reviews and Complaints

I deposited $ 1000 ASD ( $ 641.05 USD ) on the 9th of August into my eToro account but instead of my account being credited, it was debited. Before the deposit, there was a credit of $ 27.23 but now there is a negative $ 613.82. The Australian " help center" do not seem to have the skill nor inclination to resolve the matter and say that it was "overnight fees" and then mark the case off as "completed " without any real resolution

I would give a ZERO star for ratings experience, but obviously not allowed.

After many attempts to verify who I am Via I.D, bank account, phone#, location etc. In efforts to withdraw my coins, ETORO, including the supervisory Staff (Cesar, Val, Roxanne, Sarah, Zayne, and others unidentified) refuses to release my coins. This has been going on for over a month. Would not recommend this exchange due to proof it is built on perpetration/criminality, as their main focus is to steal from their customers as much and as often as possible. B.O.L.O. These people are horrible human beings (wolves in sheeps clothing)!

I am user of eTORO platform and doing CFD tradings. eTORO has high spread fees on every trade which I am aware of it but at the same time I want stable system which as a user I can be assure all the time as it is involves financial risk. If any maintenance required then it must be communicate by eToro in well advance.

On June 20th, 2022 I had sell position on S&P 500 with ID-[protected].

On June 21st, 2022 I want to change the SL ( Stop Loss) on this order but the eTORO platform had outage. Hence, I couldn't login and I had lost of $1084.80.

I raised complain to eTORO for the same on 21st June 2022. After 12 days on 4th July they confirmed that it was an outage on their site and they will refund $1084.80. I shows my dissatisfaction on the resolution. It was lots of stress and mental trauma for me. I lost money due to system unavailability and it took 2 weeks just to confirm me on that.

After my rejection on the solution, I ask Rebecca from eToro (incident manager assigned to me) to refund 4 times of my loss of money as they must be responsible to make system available without advance notice.

Now today, without my agreement they just close the complain stating that they can't refund more than $1084.80. After 1 months I am just informed one way decision. I see this is unprofessional act. They must compensate 4-5 times of money and ensure such things should not happen as we are paying lots of spread fees and withdrawal fees to eToro.

I need you kind interference in this matter. I don't agree with such solution after 1 month of waiting.

I have attached their reply email in which they confirmed unavailability of their system.

If you need more information then let me know.

My email address is [protected]@gmail.com

My phone number is +[protected].

Etoro did not convert our shares to Moex exchange as other brokers did it, they just steal our money, took everything, i will find a lawyer to recover all my lost

I'm a UK resident lived all my life but some dumb [censored] Restricted my account preventing me for placing orders because my birthplace is in the united states.

They are basically demanding a social security number that I do not have nor ever will.

I have many times on the ticket stated this and despite providing my UK tax details again and British Passport they still insisted on submitting a W9 that I did in the only way I can.

I signed up on the UK site as a UK resident with uk details because I'm beholden to UK TAX LAW and not a country I have Never held residency in.

There is no where on etoro to raise a legitimate complaint...

Last month April 2022, I was trading Natural Gas with etoro and observed suspicious behaviour on the etoro platform. The figures were in green in the buy position and went up to around 20 dollars. Then, the figures reduced in green went up to about five dollars in the buy position and in the sell position. Made the way back up again, this time in the sell position to around 20 dollars all within the space of about 20 minutes. I thought this was just normal chart activity, decided to put a trade back in, much to my alarm the buy position was stuck on 1 dollar and the sell position, opposite to what I was trading was running up to 10 dollars and more. I was chasing this back through both positions and it was like the account was being run up. Anyway, me and my wife have had a really bad experience of our accounts being run up through positions with etoro. That is evidence if the position was stuck and did not follow the position in the sell position up. When I observed, the figures are more or less parallel when both the sell and buy positions are active. If you have been losing money with etoro, this is the reason. They are running up accounts of users for their own illegal financial gains.

The worst customer service ever!
My account was limited because I made deposit via my friends credit card (because card details were saved and it took money automatically), They asked me to upload some documents, which i did, but after that have passed already more then 3 weeks and they keep saying wait and thank you for bearing with us.
I need my money and I have no more time to wait!

they took 4, 000 out of my acccount, and they had the nerve to lock me out of my account.please give me back my money you guys took with out my
permission.i keep calling them and all they doing is forwarding my calls to voice mails.they did ammit that one of there guys took the money out of my account.but now they lock me out.

I recently requested etoro to sell my crytocurrency and send the profits from the sell to me. Their reply to me was to provide them proof of my identity along with a picture I.D. and my bank account data. I used my debit card to purchase the crypto. They know who I am. My local bank has cautioned me not to provide etoro my bank routing number.

Hello everyone ! I just want to warn you about etoro, what a scam they are. In a nutshell, I deposited a 5 figure sum, which is not that big of a deal, then they requested proof of funds, so I provided everything needed. It was not in English, but in my native language, as any country with official language other than English. 2 weeks after their review, they stated, that basically they can't read it and are shutting down my account, forcing me to close everything, no matter on loss or profit. Cheers, take care guys, do not trust these s...s.

I requested a withdrawal from my Etoro crypto trading account on 06/08/2021 to be sent to my updated bank account which I added on the etoro app, but the money was sent to my bank account number that I had on the app earlier which was already closed. I have sent several emails requesting for the money to be sent back to the right account and haven't gotten any response from them, I even attached a bank statement from the bank for the closed account showing the money came but the bank rejected it since the account was already closed. The transaction number is #4267402. The customer complaint number is [protected]. The amount is $1, 165.34.

I have attached a copy of the bank statement from the bank for the closed account and it shows the money coming in but was rejected by the bank.

The account number I want the funds sent to is stated below:
Account number- [protected]
Wire routing number-[protected]

I have been a trading customer of Etoro for years. But at the end of 2020 I received an email from them that told me they were no longer able to service my account in Panama because the rules had changed over my area. I asked them to send my funds back to my personal account but they never did send them. I started contacting them with requests every 2 weeks. After 6 requests with zero response from them, I made a phone call to their UK phone number and left a message. After leaving the message, my account was immediately suspended and I had no way to connect with them any further. Since then I have sent emails, faxes, left phone messages and done everything I could to get them to respond to me. ZERO response for over 6 months. They have my funds. They will not respond. They have all of my money and my contact information. I was a great client of theirs until they shut my account off. Now I am looking to take whatever action needed. My name is Daniel Daves.

I have been trying to contact help on the E toro web site for over a week. I simply cannot log into my account and nothing I try to do has helped. All I get when trying to go to customer service is an error, chat an error, a ticket an error. I don't know what is wrong but this is unacceptable and there is no one to talk to or send an email to in order to fix this problem. Please tell me what to do.
Michelle Bellows

I've been trying for 2 weeks to get my funds keep getting a run around they really don't have customer service the only way it. Email it takes weeks to hear back all they say bear with them it was easy to take my money but hard to withdraw. Thx you

I made a deposit to eToro end of January. Due to the bank account not being able to match my eToro account, the money was supposed to be paid back to the original source. Its already April and all that I have received was messages telling me the process has started, or I get no reply at all for more than 14 days! This is unacceptable. They stated in an email that any transfer will be paid back to the original source within 10 days if not deposited into the eToro account. They have now also blocked my account and I cannot log in.

Due to eToro being able to match my name, my funds were unable to be applied to my eToro account. I immediately asked for the money to be returned to original source (case [protected]) and that was on the 9th February 2021. At this moment, I still don't have my funds and all I get is "being investigated". It's almost criminal as well over a month is a serious concern for me, so other potential people, if you read this please be warned.

Etoro is really a SCAM. I trusted Etoro as it is regulated in uk and Cyprus exchange platform. I invested most of my savings about $33k and during trading I lostt about $11k and on 5 Jan 21, it liquidated all my positions informing that it is no longer working with Mauritius. Next 2 days, I requested my withdrawal about $22k left and gave all my banking datails. They told me the same message that my withdrawal is under review and your request is well received and we will get back yo you later.
I get tired to open tickets which they didn't reply. Moreover they closed my account on 24 Feb and can't log in. Since now, I still didn't receive my fund yet. My brother has same case like and he has $13k but we fear they won't refund us and steal our money. Help us to our hard earned money back.

I tried to Withdraw my money and it was "processed" on 5th of January, since then the support has not provided feedback with a transaction number I can track. Has not found where my money have gone to. All they do is post template messages that they'll look into it, but never actually do.

Case: [protected]

The support tried multiple times to close my case as resolved.