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Esso Reviews 450

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12:00 am EDT
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Esso Disappointing Experience with Esso Gift Cards

I received a $100 Esso gift card for Christmas, but it failed to work when I tried to use it. Despite contacting customer service multiple times, I received no satisfactory resolution. The lack of assistance and the response stating there was only 78 cents left on the card was extremely disappointing. It's a shame to see such poor customer service from a company like Esso. I would advise others to be cautious when dealing with their gift cards.

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Esso Do not buy esso gift cards

If I could I wouldn't even give 1 star. It is zero star.
I got an Esso gas gift card which never worked.

Also, I called too many times with long waiting times, and stupid misleading messages they played during the waiting time to keep me on nothing and nowhere. I have sent different emails to their support team and customer service department. I followed up by sending my receipt and photo of my Esso gift card, with all the numbers... and all the documents that they required from me.

I NEVER got my credit back nor did any respond from them to me. They are THIF they stealing our money with no responsibility. DON'T BUY THEIR GIFT CARDS.

This is what they sent me: 6 months passed and no answer from them. They keep ignoring me.
"Please be advised I have requested a follow-up from the agent, Cheryl will reach out to you within 3-5 business days.
If I could I wouldn't even give it 1 star. It is zero star.
I got an Esso gas gift card which never worked.

Also, I called too many times with long waiting times, and stupid misleading messages they played during the waiting time to keep me on nothing and nowhere. I have sent different emails to their support team and customer service department. I followed up by sending my receipt and photo of my Esso gift card, with all the numbers... and all the documents that they required from me.

I NEVER got my credit back nor did any respond from them to me. They are THIF they stealing our money with no responsibility. DON'T BUY THEIR GIFT CARDS.
This is what they sent me: 6 months passed and no answer from them. They keep ignoring me.

"Please be advised I have requested a follow up from the agent, Cheryl will reach out to you within 3-5 business days.
Thank you for allowing me the opportunity to assist you.
Sincerely,
Linda

Consumer Care Specialist
www.essoextra.com"
Thank you for allowing me the opportunity to assist you.
Sincerely,
Linda
Consumer Care Specialist
www.essoextra.com"

Recommendation: DO NOT BUY ESSO GIFT CARDS

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  1. Pros
    1. Wide network of stations
    2. High-quality fuel products
    3. Robust rewards program
    4. Advanced fuel technology
    5. Convenient on-site services
  1. Cons
    1. Higher fuel prices compared to competitors
    2. Limited presence in certain regions
    3. Environmental concerns over fossil fuels
    4. Less focus on renewable energy options

Esso Complaints 448

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I received a $100 for Christmas. On Jan 2 I tried using it at 2 different esso stations and the card reader would not acknowledge it at either. Staff at the locations were of no help. I attempted to contact esso by telephone twice. After waiting over 30 minutes each time with no answer, I gave uo. I sent them an email on Jan 4 telling them that the card...

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Esso Employe

My friend went there for gas. She went inside to pre pay and the guy at cash counter asked her to give her phone number and that made her feel so uncomfortable like seriously she just went to fill the gas. She paid but did not even fill the gas and left. That is how they treat their customer. I am complaining this because it can be happened to other customers too. It happened on 12 november 2023 at 4:40 pm

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Dear Esso Customer Service, I hope this message finds you well. I am writing to express my profound disappointment with the security measures and customer service at the Esso gas station on Île des Soeurs. I must commend you for resolving a previous complaint I made regarding the refusal of the attendant to bring the card terminal to my vehicle for...

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Is Esso Legit?

Esso earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Esso to be a trustworthy company. Although there's a 7% resolution rate for customer complaints, which deserves attention, Esso is known for their high standards and safety. If you're thinking about dealing with Esso, it's wise to check how they handle complaints.

We found clear and detailed contact information for Esso. The company provides a physical address, 11 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Esso has claimed the domain name for esso.ca for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Esso.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Esso as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Esso has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 448 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Esso. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:25 pm EDT
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Esso Your filling station on Glasgow rd milngavie, Glasgow

I’ve been using this filling station for more than 25 years min 3 times a week and in the last year I feel like almost every time I enter the shop the staff are you there mobile phones talking to people and aren’t very talkative and helpful to me and other customers sometimes you don’t even get a thanks. I’m a business owner and I don’t mind if one on my staff have to take a phone call now and again but if they were on it as much as they are they most definitely wouldn’t be employed by me for very long.

Let me know what your thoughts are on this.

Kind regards,

Grant Mcnellan

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I had a parcel being delivered to this petrol station. Received an email asking me to collect it on Sunday 8 October. My mum went on my behalf with all the information I had received. Parcel refused. The female attendant working was rather smug saying there was no collection code. Fast forward the next day, I’d been in touch with the parcel courier who gave...

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On Oct 2nd, 2023 at 7.45PM Location: 1110 Bathurst Street, Toronto,ON. M5R 3H2. This ESSO facility cashier refused me to use the washroom. At 7.45PM, I visited this ESSO station and filled up my tank. After, I politely asked for the access to the washroom. He said that "the washroom is broken from inside". And I have seen people coming from it when I...

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Esso Pricing

I was charged at $1.89 litre instead of $1.53 per litre for Regular gas. attendant kept insisting that I pressed the wrong button. I stopped by seeing the price and as lower than other gas stations and I was cheated. I am afraid others are being cheated too. If the equipment is faulted, it better be fixed right away. I simply do not accept the attitude and not willing to listen from this person.

Desired outcome: Refund of over charged amount. Station be checked and audited for mal practices.

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10:45 am EDT
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Esso Fuel quantity issue

Esso Bedok south ave 1 service station, I was petrol top up on 20/09/2023 around 8.43pm. My scooter milage 97 running condition. Until tank full 3.894 lr.

Because when I do pump few seconds petrol never come out, but meter running. I inform station guy, he said no proof, you want raise complain.( have bill)

2 days before I top esso changing road stations 122.8 km running condition, I top up fulltank 4.3 lr only. I have proof of evidance I calculator screenshot.

My bike full tank capacity 5.5 lr only.

I feel Around 0.7 lr shortage.

Pls take action.

By

Pandi

Desired outcome: Approximately 4 lr top up around 0.7 lr shortage

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11:57 am EDT
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I went to fill up my vehicle with gas on Sept 12, 2023. I chose the regular gas option, watched the other 2 options screens clear and started filling. After a few moments I looked down and noticed the Super Premium was lit up, not the regular. I stopped filling, went into the store and asked what type of gas was going into my tank. They said "you chose...

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On August 29th at 11am at the Esso on Cumberland St. In Thunder Bay Ontario I attended this facility to purchase gas. I parked my truck at the pump and went inside to pre pay for $15 gas. I told the worker, Hiron I was purchasing gas at pointed to my vehicle and said on 1 or 2. The numbers weren't visible due to my truck blocking them however it was only...

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Esso I was charged 5 times more than the amount

I just filled my rental car for less than 20€ and i was charged 100€!

Today is August 19, 2023 and the time of the payment is 5:13 pm

This is outrageous and a scam i need my money back!

This is the message i received:

Purchase of AED 413.43 with Credit Card ending 3308 at STAZIONE ESSO PETROLJ, NAPOLI. Avl Cr. Limit is AED 40,504.76. Pls refer stmt for exact amt

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7:34 pm EDT
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Esso Service

Store: [protected] trans: 438266

Aug 15, time: 17:23:05

Went in to purchase $60 regular fuel $11 lotto max and $13 lotto 649 first. As my husband was outside waiting to fuel truck. Did that. Went next to check chips aisle out. Noticed worker staring at me and visibly moving so he could see what I was doing.

I already spent $84 at the store. Do you really think I would steal a bag of chips. If you are checking whether i steal or not, maybe not make it so noticeable. Really puts a bad taste in my mouth. Hardly ever go there to fuel. And now I won’t go there to support your business.

Yes I get that people steal. But you saw me pay for the gas and lotto. Maybe look at other people. Or here’s a thought, greet me as you are looking at me. Ask me how my day was or if I’m finding what I need. Instead of just looking at where I’m going inside the store.

Be customer oriented maybe?

Desired outcome: Get adequate customer service training. Know how to greet people. Don’t assume because of my race, Native American, that I steal.

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10:45 pm EDT
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I was at the esso in red deer Alberta 7111 50th Ave shortly after 7pm and there was an Asian man working. He was selling cigarettes to an older gentleman with greyed hair and a beard with tattoos..he asked the guy for ID and said the ID was expired..when the man argued that he was clearly over 18 (this man looked to be late 40s) the Asian man working told...

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I had a break down so I pulled into the Esso at blackhorse corners. I’ve been waiting on parts for the repairs so had been staying in my camper as I’m 4 hours away from home. The owner and his wife came over and rather than asking us to leave she swore at me, called me derogatory names, called the police on us saying we wouldn’t leave even though I can...

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Esso The customer service

On July 5th I was in the vulcan esso location in vulcan alberta when a customer was stealing and couldn't talk properly, her pupils were the only color in her eye as she was making plans with the cashier she finished her invitation to get the cashier stoned and then she started to curse and swear at me and threatened to cause me bodily harm. The cashier Silas stood there watching the entire interaction not once asking if I need help or asking his friend to stop, as I was leaving she hit me in the face before I was able to get out of the store causing my bottom plate to crack in half and still the cashier stood there and watched without bothering to even call the rcmp. I notified the owners and they didn't even bother to respond and did absolutely nothing. Esso brags about how safety of customers is the top priority and is supposed to be considered a safe space yet I get assulted in the gas station and now can no longer eat solids as my bottom plate is no longer usable which was a result of the great safety of esso. I am speaking with a lawyer as I cannot afford to replace my dentures after just paying for a new set in May of this year. As a regular customer for the last 18years I would have thought that something would have been done to help resolve this issue, however I was sadly mistaken, as nothing was done. I thought that you can't just put in the papers that your establishment is a safe space when customers are assulted right in the gas station with the cashier watching.

Desired outcome: I would like esso and the cashier to be held accountable for their failure to stop or even ask if I needed help, and help cover the cost for the bottom dentures that are no good because of the assault inside the gas station

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11:16 pm EDT
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Esso Service

at about 10pm on thursday July 27th 2023, I was at the gas station to buy a bottle of water, I saw a sign which say buy 1 and get 1 free. I grabbed two bottles and went to the counter to check out. The associate was saying pointing to a fine print at the bottom of the flyer, the deal is not like that, are you blind? you are not reading? and he refused to serve me. I needed the water to take my medication. because of him I missed the time for my medicine. I most of the time buy my gas and other conveniences from esso. It is very disappointing to have this experience with this associate.

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5:32 pm EDT
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I'm complaining about a manager that has left some bad treatment as a client and at old employees. He would talk rude and can be easily short edge. After asking him some questions and then telling him that his way of talking is rude he would deliberitly stop surving me as a client, he would pass other clients in front of me even though he said he did not...

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Esso Customer service allows assault

Yesterday at around 5 pm in vulcan alberta I was paying for my purchases and got assaulted by some girl on drugs and the person working allowed this to happen without doing anything about it, it was bad enough watching him allow her to steal but to also allow her to attack a customer who regularly uses essos services is just an example of how they view their long (18)yrs time customers to be treated in the vulcan esso

Desired outcome: Something should be done

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I went into store for gas at pump 1 18:25 June 13, 2022, I had change to pay for my gas. It was a mix of dimes, quarters, nickels, when I went inside I politely said hey I can only pay you with change and opened my wallet (it’s one handful and less than $5) the clerk immediately told me “I’m not counting your change - you have to count it.” and I said why...

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Esso Esso gas station health and safety incident

Gas Station Address: 14010 Hurontario Street, Inglewood, Ontario, L7C2C1

Date of Transaction: 11 June 2023

Time: 18:54:42

Pump # 2

Subject: Health and Safety (H&S) Incident due to gas spillage by stuck nozzle trigger

Incident: I am respectfully presenting this H&S incident report to the ESSO authority as my wife and I were placed in danger at the above mentioned gas station due to a failed nozzle trigger. While filling up the gas in my motorcycle, the nozzle trigger got stuck causing gasoline overflow from the gas tank and spillage all over the bike, on my clothes and my wife's clothes leading to a dangerous situation potentially impacting life and health hazards. Additionally, there was aesthetic damage to my motorcycle as well as our clothing, which now smells of gasoline.

The incident was reported to station attendant immediately who in turn called the station manager, stating to him, "Anna (brother in Tamil language), it happened again". The station manager responded very casually to the life threatening incident and even defended that I was the first one to ever report such issue which directly contradicts what the station attendant said. When I requested details on where I can report this H&S incident, the store manager became very defensive. I am astonished to see that even after an incident like this has happened at this pump earlier (as per the attendant), the problem was not fixed by the station and the personnel (station manager) treated this very casually.

I am attaching pictures for your reference.

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About Esso

Screenshot Esso
Esso, a subsidiary of ExxonMobil, is a Canadian petroleum brand offering a range of products including gasoline, diesel, and motor oil. They operate a network of service stations across Canada, providing fuel, car washes, and convenience store items. Esso also offers loyalty programs and business fleet services.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with Esso in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Esso. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.

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Overview of Esso complaint handling

Esso reviews first appeared on Complaints Board on Jul 14, 2008. The latest review Disappointing Experience with Esso Gift Cards was posted on May 15, 2024. The latest complaint Employee behavior was resolved on Sep 06, 2020. Esso has an average consumer rating of 1 stars from 450 reviews. Esso has resolved 32 complaints.
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  1. Esso Contacts

  2. Esso phone numbers
    +1 (800) 243-9966
    +1 (800) 243-9966
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    +1 (800) 344-4355
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    +1 (281) 446-6540
    +1 (281) 446-6540
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    +1 (832) 863-9559
    +1 (832) 863-9559
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    +1 (713) 682-7472
    +1 (713) 682-7472
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    +1 (713) 781-6665
    +1 (713) 781-6665
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    +1 (713) 782-2332
    +1 (713) 782-2332
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    +1 (800) 323-4416
    +1 (800) 323-4416
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    +1 (936) 760-2077
    +1 (936) 760-2077
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    +1 (800) 662-4592
    +1 (800) 662-4592
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    +1 (713) 831-4700
    +1 (713) 831-4700
    Click up if you have successfully reached Esso by calling +1 (713) 831-4700 phone number 0 0 users reported that they have successfully reached Esso by calling +1 (713) 831-4700 phone number Click down if you have unsuccessfully reached Esso by calling +1 (713) 831-4700 phone number 0 0 users reported that they have UNsuccessfully reached Esso by calling +1 (713) 831-4700 phone number
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  3. Esso emails
  4. Esso address
    P. O. Box 4654, Houston, Texas, 77210, United States
  5. Esso social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 18, 2024
Esso Category
Esso is ranked 23 among 46 companies in the Automotive Fueling and Charging category

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