ESET’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of cybersecurity users are dissatisfied with security solutions.
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ESET Security Service Review: Disappointing Customer Service and Failed Protection
I gotta say, I ain't too happy with ESET. I thought I was doing the right thing by signing up for their security service, but boy was I wrong. Just three months in and I got hacked! And let me tell you, it ain't easy trying to get in touch with these folks. No phone number to call and no email address to send a message to. What kind of customer service is that?
I mean, I never had any problems with those free antivirus programs. And now I'm out here wasting my hard-earned money on something that doesn't even work. It's a real shame, I tell ya. I was hoping for better from ESET, but I guess you can't always get what you want.
So if you're thinking about signing up for ESET, I'd say think twice. Maybe stick with the free stuff or find another company that actually cares about their customers. Because let me tell you, ESET ain't it.
Is ESET Legit?
ESET earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Eset.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Eset.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Eset.com you are considering visiting, which is associated with ESET, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for ESET have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
ESET website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Overview of ESET complaint handling
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ESET Contacts
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ESET phone numbers+1 (619) 876-5845+1 (619) 876-5845Click up if you have successfully reached ESET by calling +1 (619) 876-5845 phone number 0 0 users reported that they have successfully reached ESET by calling +1 (619) 876-5845 phone number Click down if you have unsuccessfully reached ESET by calling +1 (619) 876-5845 phone number 0 0 users reported that they have UNsuccessfully reached ESET by calling +1 (619) 876-5845 phone number
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ESET emailskenny.chong@eset.com99%Confidence score: 99%anna.keeve@eset.com99%Confidence score: 99%Communicationgimena.pauletti@eset.com98%Confidence score: 98%
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ESET social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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