Epos Now review: Customer service, product, everything 1

Firstly I was sold this “amazing product” and amazing “support team”. I can assure you it’s neither. This is a paid nightmare.

I received my wireless scanner without a connective dongle, when I called to explain this is wrong and causing issues in me being able to set up the system with speed they said they will send a new one out but wanted me to pay for delivery. (Bearing in mind I’ve already paid for the original delivery)

I rightly refused as this was a joke as it’s their mistake so it was escalated to their “senior managers” over two moneys and I’ve still not had a replacement because this £13 charge needs approval to overturn - ludicrous

Furthermore I received emails that I would be automatically enrolled and charged for a service which I did not want or agree to. I rang the customer support who said not to worry this doesn’t include me and I won’t be charged. Shock horror I’ve been enrolled and charged.

Over 3 months of my time has been wasted and I’m yet to go live with the system. They have missold, misrepresented and lack any customer service skills. They close complaints without investigation and are an absolute nightmare to deal with.

Because Epos now have not provided the things I signed up to I require a full refund and termination of this joke of a system.