Enterprise Rent-A-Car review: Customer service information

My son, John rented a car for work as he had to go to NC for the first time. His agreement number is [protected]. He rented the car at the Raleigh airport on February 4th. This is his first time travelling for work so he was unsure as to whether he needed a transponder when going through toll booths. As he was at work I offered to call the Customer Service number to ask. The lady said he would get billed separately for tolls but that she recommended going back to the airport to get a transponder. I called back again to verify that there would be one at the Raleigh office. So, after work today, new to the area and hungry and tired he drove back to the airport to be told they did not have any transponders. He was so confused and upset as he wasted a lot of time to do this. I called the Customer Service number to ask why this would have happened and they said they were not responsible for the service at the rental offices and basically that it was too bad. I was furious and still am. This is a disgraceful way to treat a customer.

The end. I will suggest he use a different rental company when he goes back there as he will be doing so for about 6 months.

Margaret McNally