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Emirates Airline

The Emirates Group

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United Arab Emirates
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Emirates Airline Complaints & Reviews

Emirates Airlines - Michigan, Southfield - Damaged Baggage

Posted: 2015-11-21 by    Stephanie Tyra Williams
Complaint Rating:  0 % with 0 votes
Tried to send this email it was returned... address incorrect. Sent Items > Message Detail Subject: COMPLAINT From: (Add as Preferred Sender) Date: Sat, Nov 21, 2015 7:33 pm To: customersaffairsny@emirates.com Hello, My baggage was damaged the wheel was torn completely off. I went to the Emirates...

Emirates Airlines - Class of service

Posted: 2015-11-17 by    Mahya Sohrabiyan
Complaint Rating:  0 % with 0 votes
Me (Ahmad Ghabaian) and my wife (Fereshteh Habibi) had a flight by EK 074 on November 11th from Paris to Dubai and it had delay from 14.25 to 21. Our class of flight was business but gave us seats in economy part. We have a request to return us the difference money for this delay and changing...

Emirates Airline - Business class

Posted: 2015-11-14 by    Reviewer92897
Complaint Rating:  0 % with 0 votes
My partner and I have just returned from Mauritius and Dubai, on a special retirement holiday for her which was supposed to be a bit of a different class to what we can usually afford.In Total we had 4 flights all business class, the first two flights we knew what we had payed for it was amazing,...

Emirates Airlines - Jade Callaghan

Posted: 2015-11-11 by    Islam Mohamed
Complaint Rating:  0 % with 0 votes
Jade Callaghan, employee number 441912 is allowed to fly after drinking all night, her social media post are all about drinking, illegal house parties(no alcohol license) and in one she is even seen kissing a girl in pubplic, no respect, management is aware of it yet she continues working, it...

Emirates Airline - Aircarft Conditons

Posted: 2015-11-09 by    Reviewer61484
Complaint Rating:  0 % with 0 votes
09 November 2015 started my journey from Manchester to Dubai. Was Good than from Dubai to Lahore EK 624 at 4:20 departed from Dubai after more than half of flight fire and smoke alarm buzzed was very confused the attendants looks confused and worried too my seat was 47 K one of the air-hostess...

Emirates - Didn't get my bag

Posted: 2015-11-04 by    Reviewer89904
Complaint Rating:  0 % with 0 votes
my name is Neelima boggarapu I travelled by emirates via EK 513 DELHI TO DUBAI EK 123 DUBAI TO ISTANBUL 8U ISTANBUL TO BEIDA LABRAQ while entering flight flight people taken my hand luggage due to cabins are full while you're final destination you will get your bag it's already over...

Emirates Airline - Massachusetts, Boston - Return Flight Change

Posted: 2015-11-04 by    Arka Prava
Complaint Rating:  100 % with 1 votes
I changed my flight details on October 30th, 2015 and paid $200 for change fee and $298 for airfare change to make some change to my itinerary. My confirmation # is F3M36N. I need to change my return date from Dec 20th to Dec6th, 2015 and now I am being asked another $200 change fee in addition...

Emirates - Lost and found office not helping me

Posted: 2015-11-03 by    Reviewer89749
Complaint Rating:  0 % with 0 votes
Am Cathy i travelled from entebbe to dubai on 22nd october with Ek730 flight i happened to loose my Af8 phone at security section in process of check up so when i reported to the maetraire cabin lady they asked me to stay cum and leave the work to them and security to trace the phone, so after...

Emirates Airlines - Skywards Miles Redemption Fraud

Posted: 2015-10-29 by    Reviewer36057
Complaint Rating:  0 % with 0 votes
My EK Account No. 183060474 Gold was Hacked !! I just checked my statement online and i realized that my account has been hacked by redeeming a total of 233125 miles between 08 Oct and 15 Oct using the three following booking references: EID7DJ MNNAUW BAMRVF I never shared by Skywards password...

Emirates Airline - They charged me for my extra bag i have 7 kilo hand bag but could not find place to put my hand bags

Posted: 2015-10-08 by    gesooo
Complaint Rating:  0 % with 0 votes
I did not to bother you regarding my complaint and I wanted to follow the procedure. But what happened to me today in Newcastle air port in unbelievable and still I think was a bad dream and I had to report this to your very senior managements and I will cc this email to your other section of...

Emirates Airline - Wheelchair not avalable / taxi ticket

Posted: 2015-10-07 by    rezamirzareza
Complaint Rating:  0 % with 0 votes
Dear sir or madam, My name is shahrbano zahedi i was taking a trip to NAGOYA from Tehran / Iran with emirate airlines on 8th AUG 2015. ( Attached is my ticket) In my package wheelchair was included but unfortunately nobody came to pick me up in DXB, Also the wheelchair didn't pick me up in Osaka...

Emirates Airline - Super Poor Service/Lost Baggage/Mishandling Customers/Fooling Customers

Posted: 2015-09-28 by    Reviewer63222
Complaint Rating:  0 % with 0 votes
Super Experience with Emirates. We recently took Emirates to New York for our holidays and we have done biggest mistake of our life. We reached JFK from Delhi in around 30 hours which was around 17 hours journey and the way Emirates has handled that situation was ridiculous. Actually they didn't...

Emirates Airlines - Baggage charges

Posted: 2015-09-18 by    Reviewer61289
Complaint Rating:  0 % with 0 votes
I was a passenger ( E Ticket number 1769332809842C3)ON 15th September 2015 in the flight EK513 ( New Delhi- Dubai). I had taken the connecting flight to Addis Ababa ( EK723) .
I am sorry to say that the attitude of some of your employees at the reservation desk at New Delhi...

Emirates - Lost Luggage for 10 Days

Posted: 2015-09-16 by    Reviewer28075
Complaint Rating:  0 % with 0 votes
We flew Emirates from Sydney to Dubai on 25 Aug. After spending 4 days we flew to Berlin and that's when the problems start. The flight was booked through Emirates with a stop in Düsseldorf where we had to change planes. We asked for our luggage to go through to Berlin and was told no...

Emirates Airline - Bad service

Posted: 2015-09-14 by    Tariqfm
Complaint Rating:  0 % with 0 votes
I made my reservations is business class whem I came to the airport for check in I wait in business class line it was so long I ask the counter representative he said you should stay on the line I Waite the I see many people cross the line then they checked them in after half hour I went to...

Emirates Airline - New York, New York - Carry On Luggage Trouble 9-4-15

Posted: 2015-09-04 by    Reviewer25188
Complaint Rating:  0 % with 0 votes
Travelling Buffalo-JFK-DUB-DEL. on 9/4/15

Was nicely checkin by jetblue at Buf, luggage checked in all the way to Del well as a carryon, and all boarding cards. JetBlue is very strict with carryon/luggage, but had no problem.

At JFK a most peculiar thing happened,...

Emirates Airline - One month and still waiting...

Posted: 2015-09-02 by    E278378
Complaint Rating:  0 % with 0 votes
It has been over one month since I contacted the Emirates customer service team on ekreservations@emirates.com requesting a copy of their customer complaints procedure and the name of their regulatory body before proceeding with a formal complaint. I also requested that the matter be dealt with...

Emirates - Services

Posted: 2015-08-23 by    Shah Noman
Complaint Rating:  0 % with 0 votes
I visit regularly with Emirates and last year one of the stewards dropped tea on my jacket and instead of apologising she was blaming me that I was not careful. I reported Captain but there was not any apology.

This year I travelled with EK583 flight on 15 July 2015 one of the...

Emirates - Denied boarding compensation

Posted: 2015-08-21 by    Reviewer63924
Complaint Rating:  100 % with 1 votes
I booked 2 two-way tickets (Dubai-> Chicago-> Dubai) for my parents. I changed the return date of the tickets and the departure place; for unexpected circumstances, I have paid the extra charge accordingly. I would like to state that my parents are very old people in need of special services...

Emirates - Upset with the service

Posted: 2015-08-20 by    Reviewer10796
Complaint Rating:  0 % with 0 votes
On checking my records, I have been flying Emirates for the past 20 years & was very disappointed in the service of the Flight Attendants & the food served.

Reason why I am putting in this complaint was merely that the flight was 25% full & upset with the service. The lunch meal...

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