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Emirates Airline

The Emirates Group

Airport Road, Marrakesh Street Junction, Al Garhoud
Dubai
United Arab Emirates
Customer Care
Phone:+971 42 951 111
 +971 47 081 111
 +971 42 864 066
Fax:+971 42 955 817
Work days:
Mon7 AM - 3 PM
Tue7 AM - 3 PM
Wed7 AM - 3 PM
Thu7 AM - 3 PM
Fri7 AM - 3 PM
Sat7 AM - 3 PM
Sun7 AM - 3 PM
Help Centre
http://www.emirates.com/english/help/help.aspx

Offices and Branches
http://www.emirates.com/ae/english/help/offices/local_emirates_offices.aspx
 
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Emirates Airline Complaints & Reviews

Emirates Airline - New York, New York - Carry On Luggage Trouble 9-4-15

Posted: 2015-09-04 by    Reviewer25188
Complaint Rating:  0 % with 0 votes
Travelling Buffalo-JFK-DUB-DEL. on 9/4/15

Was nicely checkin by jetblue at Buf, luggage checked in all the way to Del well as a carryon, and all boarding cards. JetBlue is very strict with carryon/luggage, but had no problem.

At JFK a most peculiar thing happened,...

Emirates Airline - One month and still waiting...

Posted: 2015-09-02 by    E278378
Complaint Rating:  0 % with 0 votes
It has been over one month since I contacted the Emirates customer service team on ekreservations@emirates.com requesting a copy of their customer complaints procedure and the name of their regulatory body before proceeding with a formal complaint. I also requested that the matter be dealt with...

Emirates - Services

Posted: 2015-08-23 by    Shah Noman
Complaint Rating:  0 % with 0 votes
I visit regularly with Emirates and last year one of the stewards dropped tea on my jacket and instead of apologising she was blaming me that I was not careful. I reported Captain but there was not any apology.

This year I travelled with EK583 flight on 15 July 2015 one of the...

Emirates - Denied boarding compensation

Posted: 2015-08-21 by    Reviewer63924
Complaint Rating:  100 % with 1 votes
I booked 2 two-way tickets (Dubai-> Chicago-> Dubai) for my parents. I changed the return date of the tickets and the departure place; for unexpected circumstances, I have paid the extra charge accordingly. I would like to state that my parents are very old people in need of special services...

Emirates - Upset with the service

Posted: 2015-08-20 by    Reviewer10796
Complaint Rating:  0 % with 0 votes
On checking my records, I have been flying Emirates for the past 20 years & was very disappointed in the service of the Flight Attendants & the food served.

Reason why I am putting in this complaint was merely that the flight was 25% full & upset with the service. The lunch meal...

Emirates - Luggage delivery

Posted: 2015-08-15 by    Reviewer22387
Complaint Rating:  0 % with 0 votes
I was returning from Birmingham to Singapore via Dubai on EK 404 and EK 038. After waiting for one hour in Singapore one airport officer show up with a notice of the name of the passengers whose luggage have been missing in Dubai connecting flight. The airport luggage lost report section assured...

Emirates - Western Australia, Perth Metro Area - Appaling Treatment

Posted: 2015-08-10 by    Martin Wiebel
Complaint Rating:  0 % with 0 votes
I am appalled beyond belief by the lack of information provided by Emirates check in staff in Madrid and the incompetence of their Dubai transfer desk staff. I have been humiliated and treated like a criminal for being in possession of an e- cigarette in my carry on luggage. Apparently the rules...

Emirates Airlines - Emirates airlines flatly refused to provide wheel chairs to senior citizens

Posted: 2015-06-23 by    Pragnesh G.
Complaint Rating:  0 % with 0 votes
THE WORST CASE OF CUSTOMER SERVICE BY EMIRATE AIRLINES: DENYING WHEEL CHAIR TO A COUPLE AGED 70 PLUS
The worst experience of customer service has been faced by my parents travelling by Emirates flight (EK 501) to Dubai thereafter continued journey following change of aircraft at Dubai...

Emirates Airline - Disappointing service

Posted: 2015-06-11 by    Sinsin
Complaint Rating:  0 % with 0 votes
I travelled back to London from Dubai last week with Emirates airline, I am appalled and highly disappointed with the service I recieved! Or should I say lack of..I found the cabin crew to be rude and fed up, with no patience and harsh tone of voice, a few times cabin crew members were passing...

Emirates Airline - Luggage bag damaged

Posted: 2015-05-21 by    Muhammad Imran yahya
Complaint Rating:  0 % with 0 votes
Dear Sir / Madam,

This is with reference to my recent travel through emirates from Karachi-Dubai-Milan.

I traveled from Khi-Dxb through EK-603 on May 19, 2015 and I took EK-101 on May 20, 2015 for Milan.

Unfortunately, upon the arrival at Milan airport...

Emirates - Delay and rude staff and lack of response from complaint submitted directly to them and their ceo

Posted: 2015-05-12 by    Lois Fleming
Complaint Rating:  0 % with 0 votes
Flew with Emirates from Manchester to Singapore via Dubai and unfortunately we were delayed by 3 hours and subsequently missed our connected flight. The customer service received when arriving at Dubai was extremely poor and all passengers were required to queue for over an hour to acquire information...

Emirates Airlines - Lost and Found

Posted: 2015-04-30 by    HIMADRI BANERJI
Complaint Rating:  0 % with 0 votes
Sad to inform that after the security at transfer desk at DubaiInternational Airport Terminal 2 on the 24th April at 1245PM & in a hurry to catch a connecting flight failed to pick up both my Apple Macbook Pro 13 Laptop and IPad-1 ( photo attached) from the tray on the apron after X Ray. I am...

Emirates Airline - Baggage Damage Claim

Posted: 2015-04-20 by    Vivian Lok Lin Tai
Complaint Rating:  0 % with 0 votes
My name is Madam Lok Lin Tai. I traveled to Christchurch from Sydney through Emirates Flight No EK 418 on 08th April 2015. My luggage had cracked/damaged when I arrived in Christchurch, New Zealand and submitted my complain to airport's staff. My complain No is CHECK11512/08APR2015/0445GMT.

Emirates Airlines - No resolve to stolen items

Posted: 2015-04-12 by    HollyUSA
Complaint Rating:  0 % with 0 votes
I was a First Class passenger on Emirates from Cape Town to Washington DC, with an overnight layover in Dubai. Many valuable things were stolen from my luggage and I have no resolve after dealing with this for more than a month. The problem is that I have few receipts for the items as I had...

Emirates Airline - hotel reservation

Posted: 2015-03-18 by    Nesredin
Complaint Rating:  0 % with 0 votes
hi to who my concern my name is nesredin I flue on emirates airlines from Houston to Addis Ababa on 01/01/15 returning on 02/15/15 purchase ticket with include hotel reservation on both way but I had to change my returning ticket in Addis Ababa at emirates office for reason in addis they forgot...

Emirates - Security staff

Posted: 2015-03-16 by    Sikh woman
Complaint Rating:  0 % with 0 votes
I recently travelled through Dubai International Airport as I had a connecting flight. I am a Sikh woman who wears a turban and was appalled at how I was treated when passing through security. I have never had any issues in any other airport. The woman that checked me asked why I wore a turban...

Emirates Airlines - Denying rights of passengers

Posted: 2015-03-10 by    shobha morarji
Complaint Rating:  0 % with 0 votes
Dear sirs

Shobha morarji emirates skywards: gold 141726421
Shaukatali khan emirates skywards: gold 104864944
Date of travel: november 21, 2014 ek 720 nairobi to dubai

We have travelled the world over in emirates and we are quite aware that emirates send...

Emirate Airlines - very poor service

Posted: 2015-02-22 by    Gorkhali
Complaint Rating:  100 % with 1 votes
My plane (Flight # FZ 232) was delayed several times on Feb 21, 2015 and finally cancelled. They scheduled the flight next day and same thing happened... delayed several times and nobody bother to explain what happened. People were hungry and confused about what is going on. This is a horrible...

Emirates Airlines - Baggage thiefs

Posted: 2015-02-11 by    Farah C.
Complaint Rating:  0 % with 0 votes
I am a frequent flier on Emirates Airlines. I have made several trips from the US to Dubai, from Dubai to India and back to the States. On January 31st, 2015 I flew from Dubai to Mumbai on EK 506, with my howling infant. When I boarded the flight, I had my hands full with 2 carry ons, duty free...

Emirates Airlines - Lost Property

Posted: 2015-02-09 by    Olga Loghinova
Complaint Rating:  0 % with 0 votes
I have complaint about lost property Iphone 6 ( Gold color, 16 GB, cover of the phone gold color with small white line front and back ) inside the flight Emirates Airlines EK 123 on 23 of January 2015 from Dubai to Istanbul. When we arrived i move from my seat out of the aircraft and i found...

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