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Emirates Airline Customer Care Service

The Emirates Group

Airport Road, Marrakesh Street Junction, Al Garhoud
United Arab Emirates

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+971 42 955 817 3 0
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Emirates Airline Complaints & Reviews

Pete Baker / In flight service

Pete Baker on Oct 21, 2016
Following recommendations from our friends who are gold (Simon Valentine) and platinum (Mark Boreham) frequent flyers with you we booked a number of flights for our 40th wedding anniversary holiday of a lifetime to Dubai, Australia and Singapore. As this was a very special occasion for u...

Emirates Airline / Cheating fraud did by emirates

Sumit Narang on Oct 7, 2016
I Sumit Narang from ludhiana Punjab trvelled with 8 friends from delhi to Bangkok then by emirates flight to hongkong on that day hongkong elections were going on we were not able to get entry there and they told us to fly back to Bangkok by emirates we were having next destination...

Emirates Airline / Food

andalene on Sep 25, 2016
I flew from Cape Town to Dubai On Emirates airlines on the 15th September landing 2am on the 15th. I fly with Emirates 5 times a year. I was really disappointed when I received RAW fish for my Gluten free meal!! Also is there any way we can have a substitute for the cardboard rice cake...

Emirates Airline / Rude service, improper address of safety concerns.

T teom on Sep 24, 2016
I'm writing this while traveling on a long flight from US on 24th Sep flight. After a long sleep I woke up and found q supervisor With the name M Arif Ansari interrogating me in a rude lanhlguage about the seat next to me on which was empty when I woke. Up. He was asking if I touched or...

Emirates Airline / Damaged baggage

Rajvi Shah on Sep 21, 2016
I was travelling from mumbai to jfk for wedding on 23rd june with emirates. on reaching jfk, i found my bag was totally spotted with water and clothes inside were wet and damp . I complainted. In revert, i was ask to submit invoices from clothes that i bought new for wedding from US and...

Emirates Airline / Proper information not provided at check in counter

Ankur.Deny on Sep 18, 2016
I was travelling to Dubai from Delhi Airport. I had Power Bank in my checked-in baggage. It was not informed to me anywhere (Instruction on ticket, Emirates staff at ticket counter, any email etc.) & no one has told me that power bank in checked in baggage is not allowed instead power bank...

Emirates Airlines / Baggage lost

juliet reyes on Sep 15, 2016
Im travelled from manila on Aug.18 2016 and reach Newcastle on Aug19, 2016 together with my husband.one of our luggage missing.reported to the b aggage desh claim, she told me to field the form.the next day recieved reference from them.NCLEK 15865.rang them after 3days saying our luggage...

Emirates Airline / Flight cancelled at last minute and business class upgrade not honoured

Robinb719 on Aug 15, 2016
On 24th june 2016 flight ek834 from bahrain to dubai was cancelled at the very last minute. The next available flight was some 4 hours later and would mean that i would miss on-going connections from dubai to london gatwick and then from gatwick to malaga. Firstly i was most grateful for...

Emirates Airlines / Misbehaving and illegal offloading

Bhatti Muzaffar on Aug 13, 2016
Open letter to mr, tim clark ceo emirates airline in duabi Dear sir, i muzaffar ahmed bhatti residents of germany since 26 years, my whole family reside out of pakistan like in canada, germany and australia .Most of my cousins are also residents of usa, uk, germany, belgium, and sweeden, we...

Emirates Airline / Missing baggage and its consequences

I was in a trip from Beira (Mozambique) to Goa (India) and I am holding a ticket in which I should use Emirates flights from Johannesburgo to Mumbai with a scale at Dubai. From Beira to Johannesburg, I used South African Airways and from Mumbai to Goa I used Jet Airways. When I arrived at...

Emirates Airlines / Mismanagement of post disaster management sequelae

Dr.Khalid Farooqui on Aug 6, 2016
I am Dr.Khalid Farooqui was travelling from hyderabad to doha via dubai in emirates airlines Business Class EK527 with my wife and twin 7 month old little infants, first to start with the flight was delayed from hyderabad for 20-25 minutes, any how it was a pleasant journey just before we...

Emirates Airline - Texas, Richmond / Customer service

Bilalqayyum on Jul 30, 2016
I grew up in Dubai so I watched this airline grow but I was surprised with an experience I had yesterday that who voted this airline to be the number one . First food sucks from Houston to Dxb flight . 777 used on this route with so uncomfortable seats, then I had an emergency while in...

Emirates Airlines / Cancelled Flight

Noonya Arnold on Jul 25, 2016
I find it very disheartening that you cannot do anything to make up for our losses on our tours, hotels and our flights beyond Bangkok. It all stems from the fact that you cancelled our flight. In case you are not aware we make our plans months in advance and for you to cancel a week in...

Emirates Airline / Con marketing business upgrade

Anthony Mclintock on Jul 14, 2016
I was booking in online in Rome for my return to Johannesburg from Rome Date 13th July 2016 departure 10.55 Rome Dubai Johannesburg arriven 05.30 Johannesburg. out popped on the screen in RANDS 8900 you can upgrade to BUSINESS CLASS.I thought about it and decided to upgrade.BOY I DID NOT...

Emirates Airlines / Emirates should be ashamed ~ worse than budget airlines !

Monica Matherson on Jun 30, 2016
Thank you Emirates informed us that they've hidden the posts on Facebook that contain images of their crew to protect their privacy about Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a...

Emirates Airlines / Unused ticket

Jill Mandajoyan on Jun 24, 2016
I booked/buy an online (14 June 2016) ticket to Emirates thru their website and unfortunately I cannot travel on the said date (19 June 2016). I cancell the online ticket on the 16th June 2016 on thier website itself and follow the step by step procedures. As per other airlines regulation...

Emirates Airline / Visa

Rosielyn Diocades on May 25, 2016
I’m so disappointed that staff of Emirates are giving me different requirements and information’s. I went to Emirates group office yesterday In Deira (near clock tower), the lady who assisted me advise me that they need a salary certificate minimum of 4K. Whereas, the lady I spoke through...

Emirates Airline / Unethical Behaviour full of Lie

Ghaznavi on Apr 19, 2016
who will educate your Emirates staff working on Multan International Airport PAKISTAN. They are really non professional and mis behaving with the passengers. We had a flight for Colombo yesterday and even with refrence of your previous email regarding OTB, they took back our issued...

Emirates Airlines / Withholding Ticket Refund

MurrayK on Apr 15, 2016
Both I and my wife were scheduled on Emirates flight # EK0247, leaving on 1/29/16 from Rio de Janeiro to Buenos Aires. I found out late December 2015 that I could not make that trip. I requested a ticket refund from Emirates and they approved it. They sent me e-mail confirmation. The...

Emirates Airline / Claims reimbursement from damaged baggage and late delivery

Indira Iyer on Mar 10, 2016
Emirates Airlines is wonderful to fly in but recently I had a very bad experience with lost and damage baggage and claims reimbursement. My bags were transferred from an Air France flight to Emirates. They arrived 3 days later than my arrival in India from Paris. The bags were visibly...

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