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Emirates Airline Customer Care Service

The Emirates Group

Airport Road, Marrakesh Street Junction, Al Garhoud
United Arab Emirates

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+971 42 955 817 3 0
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Tue7 AM - 3 PM
Wed7 AM - 3 PM
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Emirates Airline Complaints & Reviews

Emirates Airline / Flight delay

Rula Shubair on Dec 8, 2016
Dear Sir/ Madam, As A frequent flier of Emirates Airlines, I am extremely disappointed at my most recent experience with your company. I arrived early on the 25th Nov 2016 for my schedule flight (EK017) to Manchester, and I have done with online check-in. The flight was delayed for more...

Emirates Airlines / Check in process

CBB13 on Dec 7, 2016
I realise that as an economy passenger I am a your priority however I do feel that rules and restrictions should be applied equally to all passengers. I was booked onto an Emirates London to Male flight with a 30 kg allowance. My bag for my outward journey weighed 33 kg. I happily paid for...

Emirates Airline / Fly and baggage delayed

r.r.s.1987 on Dec 4, 2016
After announcing Emirates as one of the best airline with Etihad we face this issue that doesn’t meet the customer satisfaction in any way. During my flight from Kuwait to Dubai we checked in online and we were in the airport 3 hours before our flight and we stayed in the online check-in from...

Emirates Airline / Customer service

LMSmith on Dec 3, 2016
I've traveled to 24 countries and many different carriers. Flying Emirates was the worst experience I've ever had on an airline. Everyone is extremely rude and arrogant and both our flights were delayed for hours and then they bumped us from our connecting flight even though it wasn't...

Emirates Airline / Handling of an emergency during flight from dubai

Karmoun on Dec 2, 2016
Had a trip of life time to dubai we booked 11 seats we assumed that emirates would be best option for our large group Unfortunately on the flight back I was taken ill were my oxygen level had gone down I was offered oxygen which helped but as the plane was full and passengers were all...

Emirates Airline / Extra charge for missing the flight

RajivOhri on Nov 28, 2016
Hi, I traveled from New York to New Delhi on Oct 21st, 2016 via Dubai. I missed my flight in Dubai and as a result, I ahd to spend almost 20 hrs to get the next flight. On top of that, I was asked to pay $600 as no show fees. The doors closed exactly 20 minutes before the flight. I agree...

Emirates Airline / Kiri cheese spread served aboard flight ek 0202, ref# h4nyub from new york city jfk to kochi, india

Daisy Alexander on Nov 28, 2016
We, Alexander Korah & Daisy Alexander Korah, traveled on flight EK 0202 on 10/25/2016. During our flight, we were served with dinner and the cheese served aboard was found to be spoiled. We brought the matter to the attention of the flight attendant and a manager by name Jamil Yousff, Tel...

Fly Emirates / Baggage delayed

Uchil Roshan on Nov 26, 2016
Hi Team, This is regarding my baggage delayed, it's been more then 24 hrs i have not yet received it. Have called the customer care no giving in the receipt but they are saying its been landed to Mumbai Airport it will get delivered by today. Am not understanding why its taking so much...

Emirate / Seats

Gary19772016 on Nov 21, 2016
I purchased my ticket when i did i am sure i paid for my seat selection which was an asile seat but when i did self check in it gave me a middle seat and showed the whole flight booked when i went to the information desk she could not help she sent me to another counter without informing...

Emirates Airline / Payment procedure

HarrySmith1 on Nov 18, 2016
Your booking ref: LZH43F Hi, This is the first time I have booked an Emirates flight directly with Emirates. I have flown with Emirates previously, but only on code share arrangements with Qantas. I must advise you of my disappointment and that there is an issue that in my opinion need...

Emirates Airline / Delayed luggage

Nursyahizatul Ain on Nov 15, 2016
Hello there, I arrived London on November 14th, 7:10 am and have already went to the desk to report on my delayed luggage. It is the second day today and I have received a notification that the courier came to The Stay Club. Willlesden. I still have not received my luggage yet. It is hard...

Emirates Airlines / Refund on money owing.

Marelese Nel Marais on Nov 15, 2016
Good Day On 14 July 2016 we were a party of 4 people that departed Cape Town International Airport for a Holiday in Faro Portugal, via Dubai to Lisbon. Mrs J J Weijmans and Myself, Mrs Marelese Marais, was booked in on one ref nr and Mr and Mrs Brink on another. The check-in clerk at Emirates in...

Emirates Airline / Service

Rzan on Nov 12, 2016
Flight 733 to Khartoum 10 Nov 2016 Blankets and head phones tooked from passengers about 30 minutes before landing. And when i asked to keep my head phones the hostess said its not possible beacuase we are landing! It was her answer what made me angry! Should could say we have time management...

Emirates Airline / Lack of notification on aircraft changes!

Nandlal4 on Nov 11, 2016
I am a skywards member who booked (H2VD5W & EGUE4B) approximately 4 months ago. I called from my landline no. +27315634127 to request assistance with my initial booking as this flight was for myself, wife and my mother. We confirmed that we would be row 12 A, 12B & 12 C. On this date i...

Emirates Airline / Lost few things

Ali Ajwad on Nov 9, 2016
Hi, My name is Syed Ali Ajwad Shirazi. I have a Emirates Skywards Blue membership. My booking reference was 37XWFN and airline booking was EUHSVJ. I had travelled with emirates on 2nd of November 2016 from Lahore to Melbourne. When I received my baggage at Melbourne airport I found that my...

Emirates / Ripped luggage tag and contact details card

Mswahilikweli on Nov 4, 2016
I sent the following emails to baggage claims at Emirates - see their response Hello I flew Emirates from Dar Es Salaam via Dubai to London Gatwick on 22 October and landed at Gatwick on 23rd October (booking ref removed) When I unpacked by bag at home on arrival I was surprised to see...

Thuli Tabudi / Damaged bag

Thuli MaMntungwa Tabudi on Nov 3, 2016
On the 20th October 2016 I left Durban to go to Paris on flights EK776 and EK73. When I arrived in Paris I went to collect my bag. When trying to then pull it once I'd taken it off the carousel, the wheel would not move. On inspection, I discovered that the one wheel had been badly damaged...

Pete Baker / In flight service

Pete Baker on Oct 21, 2016
Following recommendations from our friends who are gold (Simon Valentine) and platinum (Mark Boreham) frequent flyers with you we booked a number of flights for our 40th wedding anniversary holiday of a lifetime to Dubai, Australia and Singapore. As this was a very special occasion for u...

Emirates Airline / Cheating fraud did by emirates

Sumit Narang on Oct 7, 2016
I Sumit Narang from ludhiana Punjab trvelled with 8 friends from delhi to Bangkok then by emirates flight to hongkong on that day hongkong elections were going on we were not able to get entry there and they told us to fly back to Bangkok by emirates we were having next destination...

Emirates Airline / Food

andalene on Sep 25, 2016
I flew from Cape Town to Dubai On Emirates airlines on the 15th September landing 2am on the 15th. I fly with Emirates 5 times a year. I was really disappointed when I received RAW fish for my Gluten free meal!! Also is there any way we can have a substitute for the cardboard rice cake...

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