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Emirates Airline Customer Care Service

The Emirates Group

Airport Road, Marrakesh Street Junction, Al Garhoud
Dubai
United Arab Emirates

Customer Support Phone Numbers

Fax:
+971 42 955 817 0 0
Work days:
Mon7 AM - 3 PM
Tue7 AM - 3 PM
Wed7 AM - 3 PM
Thu7 AM - 3 PM
Fri7 AM - 3 PM
Sat7 AM - 3 PM
Sun7 AM - 3 PM
Help Centre
http://www.emirates.com/english/help/help.aspx

Offices and Branches
http://www.emirates.com/ae/english/help/offices/local_emirates_offices.aspx
 
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Emirates Airline Complaints & Reviews

Emirates Airline / Visa

Ro
Rosielyn Diocades on 2016-05-25
I’m so disappointed that staff of Emirates are giving me different requirements and information’s. I went to Emirates group office yesterday In Deira (near clock tower), the lady who assisted me advise me that they need a salary certificate minimum of 4K. Whereas, the lady I spoke through...

Emirates Airline / Unethical Behaviour full of Lie

Gh
Ghaznavi on 2016-04-19
who will educate your Emirates staff working on Multan International Airport PAKISTAN. They are really non professional and mis behaving with the passengers. We had a flight for Colombo yesterday and even with refrence of your previous email regarding OTB, they took back our issued...

Emirates Airlines / Withholding Ticket Refund

Mu
MurrayK on 2016-04-15
Both I and my wife were scheduled on Emirates flight # EK0247, leaving on 1/29/16 from Rio de Janeiro to Buenos Aires. I found out late December 2015 that I could not make that trip. I requested a ticket refund from Emirates and they approved it. They sent me e-mail confirmation. The...

Emirates Airline / Claims reimbursement from damaged baggage and late delivery

In
Indira Iyer on 2016-03-10
Emirates Airlines is wonderful to fly in but recently I had a very bad experience with lost and damage baggage and claims reimbursement. My bags were transferred from an Air France flight to Emirates. They arrived 3 days later than my arrival in India from Paris. The bags were visibly...

Emirates Airline - Texas, Dallas / SALE of Ticket by MISREPRESENTATION

Yo
Yogibala on 2016-03-09
Purchased Emirates Business Class ticket in December 2015 for travel in March 2016 on the DFW-MAA route. Purchased through their website. Paid a premium for the Business Class travel on their Airbus A380 service from DFW. Shocked to know that we were put on a Boeing 777 aircraft. There i...

Emirates Airlines / SALE of Ticket by Misrepresentation

Yo
Yogibala on 2016-03-09
Purchased Emirates Business Class ticket in December 2015 for travel in March 2016 on the DFW-MAA route. Purchased through their website. Paid a premium for the Business Class travel on their Airbus A380 service from DFW. Shocked to know that we were put on a Boeing 777 aircraft. There i...

Emirates Airline / Wrong booking

Ma
Magdysalmin on 2016-02-10
I'm frequent flyer on Emirates, I book return tickets from you branch in cairo airport office with employee called Khaled, I asked him to put me in a window seat as my wife doesn't like to sit on the side as she is very religious, he confirmed with me that the window at the very...

Emirates Airline / Denied Boarding poor service

Za
Zannazn on 2016-02-09
Upon arrival in Geneva on flight ref: IVXFBJ (PER - GVA) for 5 pax, we were advised that my father in law was killed in an accident in South Africa. We went to our accommodation that was booked for us and proceeded to make arrangements to return to South Africa to plan his funeral. We were...

Emirates Airline / Refund

Re
Reviewer57674 on 2016-02-05
06.12.2015 - cancellation of 4 flight tickets jhb - perth return 15.01.2015 - enquired about refund then well overdue 18.01.2015 - informed by emirates refund request for only 1 ticket was received although all 4 tickets were submitted for refund on one form! i was informed that i should...

Emirates Airline / Continued lost/delayed luggage and items stolen from my bag

Ro
Robert B Farley on 2016-02-04
I am a silver member and have been flying with Emirates for under 2 years. I will be gold in a month. I had an emergency trip from Kabul Afghanistan home to Washington DC, USA on 27th of Jan 2016 and retuned 2 Feb 2016. In the US and my return flight to Kabul my bag was delayed for an...

Emirates Airline / fee for changing date

Re
Reviewer63965 on 2016-02-02
It s very simple trick, they sell ticket with a determined fee, it depends what you choose, but when you have to change, they ask a fee much higher, 3 times in my case, and the trick is not giving any detail about the total price you have to pay, except if you check the full website, so...

Emirates Airline - Texas, Dallas / Ticketing/booking

Ab
Abovebeyond on 2016-01-31
Booking reference: CQDQ76 Ticket number: 1767672491142 My wife and I were bumped off our connection in Dubai(9 Jan. 2016), while travelling from Delhi to Dallas, TX.(EK221) We were told it was our fault because we had not used the online check-in. It was explained that even though we held...

Emirates Airline - Texas, Dallas / Ticketing

Re
Reviewer72468 on 2016-01-19
Date of incident: 9 Jan 2016 Ticket number: 176 7672491142 Booking reference: CQDQ76 Names: Randall Smith ; Maria Cuellar Connecting flight from Dubai to Dallas-Ft.Worth (DFW): EK221 Approx. Midnight in Dubai, some 3 hours prior to flight departure, my wife and I arrived at Emirate...

Emirates Airlines / Using Emirates Lounges

Re
Reviewer82682 on 2016-01-17
I travelled from Birmingham Airport to Sydney Australia and Sydney to Birmingham. I am a silver customer. I arrived at Terminal B and was departing at Terminal B one and half hours after landing. I was not allowed to use the Lounge in Terminal B, I could only use A or C. Considering how...

Emirates Airline / Check in services

Re
Reviewer34200 on 2016-01-07
I was travelling from Dubai to Chicago O Hare on January 1st 2016 with my husband and son. Since our flight was leaving at 9:40 am and the check in gate opened at 6:45 am, we got up early to make sure we got the airport in time and were in line when the check in counter was open. After...

Emirates Airline / Luggage lost/ not delivered

No
Nora Revesz on 2015-12-31
I have arrived this morning in Sri Lanka however according to Emirates my suitcase could not be loaded in Dubai and was going to come on the next flight. I was told it would be delivered after the flight had landed. It's now almost 10 pm, so far no one has contacted me from Emirates, even...

Emirates Airlines / Refund of ticket that was cancelled as new ticket processed and paid for

Re
Reviewer44633 on 2015-12-09
We called Emirates call centre to book a ticket for my sister around the 12th or 13th November. We did the booking as per my booking that was already made. We asked if we could use my nephews card and he said yes as long as we have the card with us, we gave card details for the debit and...

Emirates Airlines / Loss of baggage on claim from hyderabad dubai jeddah flight

Sh
Shauoor on 2015-12-06
I shauoor anjum booked my luggage at hyderabad while boarding EK 529 on 2 dec & dubai to jeddah EK 801...howver when got the baggage one piece bag was missing.the cla section gav me receipt of lost baggage & was told they would come back or send the bag to mecca...i gave my contact detail...

Emirates Airlines - Michigan, Southfield / Damaged Baggage

St
Tried to send this email it was returned... address incorrect. Sent Items > Message Detail Subject: COMPLAINT From: (Add as Preferred Sender) Date: Sat, Nov 21, 2015 7:33 pm To: customersaffairsny@emirates.com Hello, My baggage was damaged the wheel was torn completely off. I went to the...

Emirates Airlines / Class of service

Ma
Mahya Sohrabiyan on 2015-11-17
Me (Ahmad Ghabaian) and my wife (Fereshteh Habibi) had a flight by EK 074 on November 11th from Paris to Dubai and it had delay from 14.25 to 21. Our class of flight was business but gave us seats in economy part. We have a request to return us the difference money for this delay and...

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