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Emirates Airline Customer Care Service

The Emirates Group

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United Arab Emirates

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Emirates Airline Complaints & Reviews

Emirates Airline / Flight cancelled at last minute and business class upgrade not honoured

Robinb719 on Aug 15, 2016
On 24th june 2016 flight ek834 from bahrain to dubai was cancelled at the very last minute. The next available flight was some 4 hours later and would mean that i would miss on-going connections from dubai to london gatwick and then from gatwick to malaga. Firstly i was most grateful for...

Emirates Airlines / Misbehaving and illegal offloading

Bhatti Muzaffar on Aug 13, 2016
Open letter to mr, tim clark ceo emirates airline in duabi Dear sir, i muzaffar ahmed bhatti residents of germany since 26 years, my whole family reside out of pakistan like in canada, germany and australia .Most of my cousins are also residents of usa, uk, germany, belgium, and sweeden, we...

Emirates Airline / Missing baggage and its consequences

I was in a trip from Beira (Mozambique) to Goa (India) and I am holding a ticket in which I should use Emirates flights from Johannesburgo to Mumbai with a scale at Dubai. From Beira to Johannesburg, I used South African Airways and from Mumbai to Goa I used Jet Airways. When I arrived at...

Emirates Airlines / mismanagement of post disaster management sequeale

Dr.Khalid Farooqui on Aug 6, 2016
I am Dr.Khalid Farooqui was travelling from hyderabad to doha via dubai in emirates airlines Business Class EK527 with my wife and twin 7 month old little infants, first to start with the flight was delayed from hyderabad for 20-25 minutes, any how it was a pleasant journey just before we...

Emirates Airline - Texas, Richmond / Customer service

Bilalqayyum on Jul 30, 2016
I grew up in Dubai so I watched this airline grow but I was surprised with an experience I had yesterday that who voted this airline to be the number one . First food sucks from Houston to Dxb flight . 777 used on this route with so uncomfortable seats, then I had an emergency while in...

Emirates Airlines / Cancelled Flight

Noonya Arnold on Jul 25, 2016
I find it very disheartening that you cannot do anything to make up for our losses on our tours, hotels and our flights beyond Bangkok. It all stems from the fact that you cancelled our flight. In case you are not aware we make our plans months in advance and for you to cancel a week in...

Emirates Airline / Con marketing business upgrade

Anthony Mclintock on Jul 14, 2016
I was booking in online in Rome for my return to Johannesburg from Rome Date 13th July 2016 departure 10.55 Rome Dubai Johannesburg arriven 05.30 Johannesburg. out popped on the screen in RANDS 8900 you can upgrade to BUSINESS CLASS.I thought about it and decided to upgrade.BOY I DID NOT...

Emirates Airlines / Emirates should be ashamed ~ worse than budget airlines !

Monica Matherson on Jun 30, 2016
Thank you Emirates informed us that they've hidden the posts on Facebook that contain images of their crew to protect their privacy about Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a...

Emirates Airlines / Unsed Ticket

Jill Mandajoyan on Jun 24, 2016
I booked/buy an online (14 June 2016) ticket to Emirates thru their website and unfortunately I cannot travel on the said date (19 June 2016). I cancell the online ticket on the 16th June 2016 on thier website itself and follow the step by step procedures. As per other airlines regulation...

Emirates Airline / Visa

Rosielyn Diocades on May 25, 2016
I’m so disappointed that staff of Emirates are giving me different requirements and information’s. I went to Emirates group office yesterday In Deira (near clock tower), the lady who assisted me advise me that they need a salary certificate minimum of 4K. Whereas, the lady I spoke through...

Emirates Airline / Unethical Behaviour full of Lie

Ghaznavi on Apr 19, 2016
who will educate your Emirates staff working on Multan International Airport PAKISTAN. They are really non professional and mis behaving with the passengers. We had a flight for Colombo yesterday and even with refrence of your previous email regarding OTB, they took back our issued...

Emirates Airlines / Withholding Ticket Refund

MurrayK on Apr 15, 2016
Both I and my wife were scheduled on Emirates flight # EK0247, leaving on 1/29/16 from Rio de Janeiro to Buenos Aires. I found out late December 2015 that I could not make that trip. I requested a ticket refund from Emirates and they approved it. They sent me e-mail confirmation. The...

Emirates Airline / Claims reimbursement from damaged baggage and late delivery

Indira Iyer on Mar 10, 2016
Emirates Airlines is wonderful to fly in but recently I had a very bad experience with lost and damage baggage and claims reimbursement. My bags were transferred from an Air France flight to Emirates. They arrived 3 days later than my arrival in India from Paris. The bags were visibly...

Emirates Airline - Texas, Dallas / SALE of Ticket by MISREPRESENTATION

Yogibala on Mar 9, 2016
Purchased Emirates Business Class ticket in December 2015 for travel in March 2016 on the DFW-MAA route. Purchased through their website. Paid a premium for the Business Class travel on their Airbus A380 service from DFW. Shocked to know that we were put on a Boeing 777 aircraft. There i...

Emirates Airlines / SALE of Ticket by Misrepresentation

Yogibala on Mar 9, 2016
Purchased Emirates Business Class ticket in December 2015 for travel in March 2016 on the DFW-MAA route. Purchased through their website. Paid a premium for the Business Class travel on their Airbus A380 service from DFW. Shocked to know that we were put on a Boeing 777 aircraft. There i...

Emirates Airline / Wrong booking

Magdysalmin on Feb 10, 2016
I'm frequent flyer on Emirates, I book return tickets from you branch in cairo airport office with employee called Khaled, I asked him to put me in a window seat as my wife doesn't like to sit on the side as she is very religious, he confirmed with me that the window at the very...

Emirates Airline / Denied Boarding poor service

Zannazn on Feb 9, 2016
Upon arrival in Geneva on flight ref: IVXFBJ (PER - GVA) for 5 pax, we were advised that my father in law was killed in an accident in South Africa. We went to our accommodation that was booked for us and proceeded to make arrangements to return to South Africa to plan his funeral. We were...

Emirates Airline / Refund

Reviewer57674 on Feb 5, 2016
06.12.2015 - cancellation of 4 flight tickets jhb - perth return 15.01.2015 - enquired about refund then well overdue 18.01.2015 - informed by emirates refund request for only 1 ticket was received although all 4 tickets were submitted for refund on one form! i was informed that i should...

Emirates Airline / Continued lost/delayed luggage and items stolen from my bag

Robert B Farley on Feb 4, 2016
I am a silver member and have been flying with Emirates for under 2 years. I will be gold in a month. I had an emergency trip from Kabul Afghanistan home to Washington DC, USA on 27th of Jan 2016 and retuned 2 Feb 2016. In the US and my return flight to Kabul my bag was delayed for an...

Emirates Airline / fee for changing date

Reviewer63965 on Feb 2, 2016
It s very simple trick, they sell ticket with a determined fee, it depends what you choose, but when you have to change, they ask a fee much higher, 3 times in my case, and the trick is not giving any detail about the total price you have to pay, except if you check the full website, so...

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