Etihad Airways review: Approved etihad airways refund

I received the approved refund request below from Eithad Airways guest servies in Abu Dhabi below...

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Please let me know if your able to assist and I have copied in the credit note your team provided below as an fyi?On Tue, Dec 20, 2022 at 12:15 AM Payment Solutions wrote:

Dear OD,

kindly note the refund will take 10-15 working days , please request the customer to follow up with the bank . in case the bank can't find the transaction please request the customer to dispute with their bank .

regards,

__________________________________________________________________________

Requester : Sean Lee Heung

Category : Finance

Description :

This email comes from an EXTERNAL source.

Good evening all.

Could someone please provide the following updates...

* A confirmation when the refund will be processed back to my AMEX Credit Card

* And that the amount will match what my colleague Evangelos paid to cover the re-issued tickets... copy of the receipt attached

Regards,

Sean Lee Heung

On Wed, Nov 23, 2022 at 12:45 AM Aisha Morilla Astejada wrote:

Dear All,

Guest has been charged for PCC Override because of the CCNV edit and was unable to present the original or copy of the CC used purchasing the ticket. Kindly do the necessary to refund the amount charged from guest CC account.

Regards,

Aisha Morilla Astejada

Reservation and Ticketing Agent, Hub and Midfield Operations

Etihad Airport Services – (Ground)

PO Box 35566, Abu Dhabi

United Arab Emirates

M: +[protected]

E: [protected]@etihad.ae

etihad.com

CELEBRATING THE UAE’S

REMARKABLE JOURNEY

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It has been...

** 257 Days from the Etihad Airways email (1st attachment) confirming a refund was approved back on November 23, 2022 regarding booking reference TMEGWZ!

***** 390 Days (2nd attachment) since the original tickets were purchased on July 12, 2022!

I am looking for someone at Eithad Airways to help me with processing my refund?

Regards,

Sean Lee Heung