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eHarmony Customer Care Service

eHarmony, Inc.

2401 Colorado Ave #A200
Santa Monica
United States - 90404-3585

Customer Support Phone Numbers

+44 800 028 0308(UK) 2 0
+1 626 585 4040 0 0
Business Category
Dating Service - Online, Dating Service

Additional Contact Information
10900 Wilshire Blvd
Los Angeles, CA, 90024

Bm Box 5904,
London WC1N 3XX
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eHarmony Complaints & Reviews

eHarmony / Misleading advertising - preferences count for nothing

KC0 on Oct 13, 2016
Did you know that if you want to request a refund of your annual eHarmony subscription, you need to do so in the first 3 days? However, during the first 3 days of membership, eHarmony send you profiles to make it seem like they have a veritable database of suitable people and a match i...

eHarmony - New Jersey, Toms River / Deceptive practices / lack of services for payment

Heelz on Sep 16, 2016
Although you provide settings they do not follow them. My settings were for only matches within 50 miles. I rarely received matches that were even within the same state, much less the same city. I signed up, I thought for just six-months turns out it is a year. I was told to add...

eHarmony / Online dating service

Chumlel on Aug 19, 2016
Although you provide settings they do not follow them. My settings were for only matches within 30 miles. I rarely received matches that were even within the same state, much less the same city. I signed up for 6 months but after 3 months was tired of matches from all over the country and...

eHarmony / Abysmal service

claire i on Aug 7, 2016
Where do I start? Consistently received matches outside my essential geographical preferences. Wrote emails complaining about this and received template email responses (one of which was actually addressed to someone else) and assurances that this would stop. It hasn't. Continued to also...

eHarmony - New South Wales, Sydney / dating service

Carol1104 on Jun 10, 2016
I have been unable to get a reply from phone or email as I have left eHarmony now. I wanted to ensure my profile (or what is left of it as I deleted as much as possible when I had finished) is no longer shown but is completely deleted and not shown to members, as unused account people had...

eHarmony / Online dating service

camiller on May 25, 2016
EHarmony did the following to me: - made it extremely difficult to cancel their "auto renewal" of the monthly subscription. As I understand it, you are required to cancel the new auto-renewing subscription within a very narrow time window (a few days) of when the contract expires. very few...

eHarmony - California, Santa Monica / Huge disappointment

Kylie on May 19, 2016
I used this site twice. First time when I tried eHarmony was back in 2014 and it was a really nice place to meet new people. About two months ago I decided to go back because I really missed eHarmony, so I went online and subscribed for 3 months. This site has changed in a bad way, there...

eHarmony - California, Santa Monica / Impossible to quit!

Robbey on Mar 7, 2016
They make it impossible to quit! I joined eHarmony about two months ago and then decided that this site was pretty useless, so I decided to cancel my account. I had tried to cancel and get a refund for the rest of the subscription but they refused. I thought that was not so bad and but...

eHarmony - California, Santa Monica / Worst site ever!

Greg on Feb 29, 2016
I really hate eHarmony. I've been on this site for about five months and send out tons of messages, but never received any answers from people I really was interested in! I am 23 years old and I set my matches for ages 21-28. The only messages I received were from people that are 40 and...

eHarmony - Ohio, Rocky River / Online matches

Don Mozny on Feb 20, 2016
Since I joined eHarmony.com there are periods of time I cannot log onto my accout.it happened last weekend 2/14/ to 2/16. This weekend 2/19 to ? This is very frustrating. You cannot continue a online conversation with a possible match. At this time I am not looking for a refund. I just want what I paid for. Thank you Don Mozny. mozman1@live. com

eHarmony - California, Santa Monica / Stay away from eHarmony!

Dina on Feb 12, 2016
I decided to give eHarmony a try and subscribed to a 3 day free trial. 3 days was enough from me to understand that this website is full of fakes, so I decided cancelled my subscription. I contacted customer service but received no reply. And then they charged $25 from my account and I...

eHarmony - California, Santa Monica / The worst dating site

Kevin0 on Jan 29, 2016
I have been a member of eHarmony in the past and decided to give it a second chance. I signed up and few days later decided that I don't like it since the website had very few options available to me. So I contacted the customer service and requested to cancel my account. Their rep...

eHarmony - California, Santa Monica / Unauthorized credit card charges

lis williams on Jan 20, 2016
From April-November 2015, after cancelling my 1 month subscription to eharmony in March, they continued to deduct $64.95 per month till November, when I received a bank statement. Upon investigation with them, they stated yes I did unsubscribe and cancel then ?re activated it, with when...

eHarmony / Unauthorized charge

Reviewer92312 on Jan 8, 2016
They charged Me Without Warning! This is the transcript of my communication with eHarmony Internet Dating: Dear Sirs, Three transactions have been taken out of my PayPal account without my knowledge or authorisation, they are as follows: EHarmony: 26/09/15 £29.99 Eharmony: 27/10/15 £29.99...

eHarmony / Safety

Reviewer91385 on Dec 29, 2015
I joined eHarmony, I went on two dates, the first a lovely guy but not right for a longterm relationship that I was looking for. The second, which I then spent a long relationship with, I found out, lied on his profile. Whilst that should have rung alarm bells it progressed to domestic...

eHarmony - New South Wales, Camperdown / Continual exposure to payment site rather than dating site.

Deborah 10 on Dec 26, 2015
I have had continuous trouble with the eharmony site since I paid for a six month subscription to this dating website. This has been going on for three months now. Almost every time the page comes up to put in my email address and password I am then passed on to the payment plans. I have...

eHarmony / Internet dating site

Helllp on Dec 20, 2015
Dear Sirs, Three transactions have been taken out of my PayPal account without my knowledge or authorisation, they are as follows: EHarmony: 26/09/15 £29.99 Eharmony: 27/10/15 £29.99 Eharmony: 26/11/15 £29.99 This is the letter I sent them: Dear Thank you for your prompt response, much appreciated...

eHarmony / Unable to cancel the auto renewal billing

Reviewer61583 on Dec 10, 2015
I made repeated attempts to cancel the auto renewal process and after a detailed review of the fine print in the contract noted the last payment must be collected before you could cancel. So on the last day before the auto renewal would continue for several more months i again tryed to...

eHarmony / Dishonest busines practices

Reviewer76219 on Oct 4, 2015
Do not, do not, do not sign up with eharmony or upgrade with POF unless you enjoy having money stolen out of your bank account. Their business practices are outrageous. I wish I had read reviews before considering using their sites. Both use trickery to upgrade your account for a longer...

eHarmony / Subscription Fee

Reviewer40823 on Sep 28, 2015
I have done online dating off and on with various online services such a Match.com, Christian Café, and Christian Mingle. They all work the same: you subscribe to one month, if you don't take the responsibility to cancel, you are billed a second month, etc. I joined eHarmony. It seems to be...

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