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eHarmony Customer Care Service

eHarmony, Inc.

2401 Colorado Ave #A200
Santa Monica
United States - 90404-3585

Customer Support Phone Numbers

+44 800 028 0308(UK) 1 0
+1 626 585 4040 0 0
Business Category
Dating Service - Online, Dating Service

Additional Contact Information
10900 Wilshire Blvd
Los Angeles, CA, 90024

Bm Box 5904,
London WC1N 3XX
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eHarmony Complaints & Reviews

eHarmony / Online dating service

camiller on 2016-05-25
EHarmony did the following to me: - made it extremely difficult to cancel their "auto renewal" of the monthly subscription. As I understand it, you are required to cancel the new auto-renewing subscription within a very narrow time window (a few days) of when the contract expires. very few...

eHarmony - California, Santa Monica / Huge disappointment

Kylie on 2016-05-19
I used this site twice. First time when I tried eHarmony was back in 2014 and it was a really nice place to meet new people. About two months ago I decided to go back because I really missed eHarmony, so I went online and subscribed for 3 months. This site has changed in a bad way, there...

eHarmony - California, Santa Monica / Impossible to quit!

Robbey on 2016-03-07
They make it impossible to quit! I joined eHarmony about two months ago and then decided that this site was pretty useless, so I decided to cancel my account. I had tried to cancel and get a refund for the rest of the subscription but they refused. I thought that was not so bad and but...

eHarmony - California, Santa Monica / Worst site ever!

Greg on 2016-02-29
I really hate eHarmony. I've been on this site for about five months and send out tons of messages, but never received any answers from people I really was interested in! I am 23 years old and I set my matches for ages 21-28. The only messages I received were from people that are 40 and...

eHarmony - Ohio, Rocky River / Online matches

Don Mozny on 2016-02-20
Since I joined eHarmony.com there are periods of time I cannot log onto my accout.it happened last weekend 2/14/ to 2/16. This weekend 2/19 to ? This is very frustrating. You cannot continue a online conversation with a possible match. At this time I am not looking for a refund. I just want what I paid for. Thank you Don Mozny. mozman1@live. com

eHarmony - California, Santa Monica / Stay away from eHarmony!

Dina on 2016-02-12
I decided to give eHarmony a try and subscribed to a 3 day free trial. 3 days was enough from me to understand that this website is full of fakes, so I decided cancelled my subscription. I contacted customer service but received no reply. And then they charged $25 from my account and I...

eHarmony - California, Santa Monica / The worst dating site

Kevin0 on 2016-01-29
I have been a member of eHarmony in the past and decided to give it a second chance. I signed up and few days later decided that I don't like it since the website had very few options available to me. So I contacted the customer service and requested to cancel my account. Their rep...

eHarmony - California, Santa Monica / Unauthorized credit card charges

lis williams on 2016-01-20
From April-November 2015, after cancelling my 1 month subscription to eharmony in March, they continued to deduct $64.95 per month till November, when I received a bank statement. Upon investigation with them, they stated yes I did unsubscribe and cancel then ?re activated it, with when...

eHarmony / Unauthorized charge

Reviewer92312 on 2016-01-08
They charged Me Without Warning! This is the transcript of my communication with eHarmony Internet Dating: Dear Sirs, Three transactions have been taken out of my PayPal account without my knowledge or authorisation, they are as follows: EHarmony: 26/09/15 £29.99 Eharmony: 27/10/15 £29.99...

eHarmony / Safety

Reviewer91385 on 2015-12-29
I joined eHarmony, I went on two dates, the first a lovely guy but not right for a longterm relationship that I was looking for. The second, which I then spent a long relationship with, I found out, lied on his profile. Whilst that should have rung alarm bells it progressed to domestic...

eHarmony - New South Wales, Camperdown / Continual exposure to payment site rather than dating site.

Deborah 10 on 2015-12-26
I have had continuous trouble with the eharmony site since I paid for a six month subscription to this dating website. This has been going on for three months now. Almost every time the page comes up to put in my email address and password I am then passed on to the payment plans. I have...

eHarmony / Internet dating site

Helllp on 2015-12-20
Dear Sirs, Three transactions have been taken out of my PayPal account without my knowledge or authorisation, they are as follows: EHarmony: 26/09/15 £29.99 Eharmony: 27/10/15 £29.99 Eharmony: 26/11/15 £29.99 This is the letter I sent them: Dear Thank you for your prompt response, much appreciated...

eHarmony / Unable to cancel the auto renewal billing

Reviewer61583 on 2015-12-10
I made repeated attempts to cancel the auto renewal process and after a detailed review of the fine print in the contract noted the last payment must be collected before you could cancel. So on the last day before the auto renewal would continue for several more months i again tryed to...

eHarmony / Dishonest busines practices

Reviewer76219 on 2015-10-04
Do not, do not, do not sign up with eharmony or upgrade with POF unless you enjoy having money stolen out of your bank account. Their business practices are outrageous. I wish I had read reviews before considering using their sites. Both use trickery to upgrade your account for a longer...

eHarmony / Subscription Fee

Reviewer40823 on 2015-09-28
I have done online dating off and on with various online services such a Match.com, Christian Café, and Christian Mingle. They all work the same: you subscribe to one month, if you don't take the responsibility to cancel, you are billed a second month, etc. I joined eHarmony. It seems to be...

eHarmony / Inability to Refund or Cancel Service

Reviewer73518 on 2015-09-07
There is no option to cancel my account. I did not know this was going to be the protocol when I signed up for the service. There has to be a provision for a customer who is unhappy with the results of the service to no longer pay for this service. It seems unethical to me to not allow for...

eHarmony / Shutting OFF Auto Renewal/Cancel Subscription

Reviewer74724 on 2015-09-01
I just signed up for eHarmony about 1 month ago unfortunately falling into the trap that is an honest dating site. I signed up for the 12 month plan (payment once a month) and I was NEVER told before sign up that I could not shut off the Auto Renewal because of this plan! This is such a...

eHarmony - Florida, Tampa / I want my money back

Krodgers on 2015-08-27
EHarmony is horrible. The matches I have been getting don't have a picture attached to them and they are older than my age range after I changed my restrictions. I was very excited about the site because I have heard so many good stories. My Aunt & Uncle along with a couple friends found...

eHarmony - New York, new york / unauthorized email change

wilma reeves on 2015-06-26
I got a notice sent to my email that I had changed my email and I didn't change it someone is hacking my account. I can't get ahold of anyone at eharmony . I want to cancel my account and I can't find where to contact them. I got the notice 6/26/2015. When I finally got to a...

eHarmony - New South Wales, Sydney / Billing does not stop

AlisonLF on 2015-05-14
When I took a subscription with eHarmony it was for a 3 month period. The matches weren't particularly great, which isn't their fault, so after a few weeks I contacted them to ask how I cancel the subscription. I was advised that the subscription can't be cancelled until the...

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