Expedia review: Ebookers stealing my money

EBookers has stolen my money.

Strange. If I steel from someone, I'd most likely get punished. EBookers stole my money, but apparently they can get away with it. THIS IS A COMPANY THAT SHOULD BE AVOIDED. Don't let them steel your money as well.

Cathay Pacific cancelled a flight in January and returned the money (my money) to EBookers, but that't where they still are. NO TICKET, and NO MONEY. Not a single time have they even reacted on my mails. NOTHING. You can fill out the form on their Homepage, but that is just a bloody waste of time. They don't care.

What a crooked company.

This is a warning: Don't waste your money on EBookers.

Update May 3d, 2024:

I just got this mail from CATHAY (Still no reaction from EBookers - so that's what you can expect.):

rom: cathaypacific

Fri, 3 May at 14:15

Dear Mr,

thank you for contacting us via WhatsApp regarding the refund status of your ticket 160-[protected].

We have received a confirmation from our finance department that the refund has been successfully processed to your travel agent Ebookers.com on the 24th of January.

Please contact the travel agent to request the completion of the refund.

If you have any further questions, please do not hesitate to ask.

Best regards,

Lukasz

Customer Contact Specialist

Customer Care Department

Cathay Pacific Airways Limited

Date of experience: May 02, 2024