DPD Local Online
Reviews and Complaints

Had overnight delivery, for AM delivery today. At 11.40am stated parcel as delivered. Geo tag shows address delivered to as miles away, as actual delivery address is so16, also no address number given for address package was supposed to have been delivered to, as picture just shows outside of flats, the reciever was stated as Sparrow, which is name of block of flats. This delivery driver lied to company stating delivered, as assume just stated delivered prior to PM To keep his performance stats with company. I have spent all day trying to track with no direct point of contact via any of the dpd site. Simply round & round stating parcel is delivered. This is discusting, the client wants refund on package contents and I have missed a whole day's income trying to sort this issue with no success. I would like DPD to respond so I can progress an compensation reimbursement.

parcel number: [protected]

Date of experience: 08 June 2024

They do not update you

Their tracking system is useless

Staff do not answer the phone - keyboard warriors

I sent my parcel since the 07th february and i was informed by basic tracking that it was collected and on way. Then i contact someone and they say it has been returned...Why has it been returned? no one knows - i wanted to know why to prevent it from happening again! they say i have to wait 8 weeks for s refund to start.

The last update from the thieves is that it was confirmed at Hub since 19th feb - contact their useless staff via chat and they advise that it was redelivered to you? suprised because i was not aware it says it is at your hub since 19th feb...lies!

at this stage; i still do not know where my parcel is?

I am out of pocket for the item as i believe it has been stolen by your staff - (yes i said it.)

I have not got my money back for the NOT sending just driving around with my item. So i am double out of pocket because if this company!

Please people do not use them. Pay for DHL or FEDEX

I sent a parcel to Italy from Bournemouth. It was stuck in Italian customs for a month (nothing new there, in fairness). Italian Customs failed, or did not attempt to, contact the recipient to obtain an Italian tax id or duty payment. Instead, it has now been returned to Bournemouth via DPD despite my best efforts to stop it and have it delivered instead.

If DPD had contacted me first, instead of just shipping it back, I'm sure this issue could have been resolved. I could even have paid the required duty.

Apparently, had I used DHL, in this circumstance they would have paid the duty themselves and claimed it back from the recipient on delivery, in other words, a proper door to door service.

The Online chat person, who was very friendly and contrite I should point out, admitted that the parcel remains the sender's responsibility. DPD Local is a "self Service" thing, whatever that means.

I was also told that I should have informed them sooner that there was a problem, although, other than the delay, it wasn't obvious that there was one! I asked out of interest what DPD would have done if I had contacted them earlier before the parcel was sent back. She seemed to be unable to answer this question, but repeated that the parcel was my responsibility. No refund, compensation, or an offer to try again.

So, I'm down GBP50.00 give or take and the parcel is back where it started. On the plus side, at least they didn't lose it...

Even 0 point is too much for them. Pure scammers. Could be DPD UK taken into consideration at all as civilized courier company? It is truly mocking the clients via WhatsApp via automatic robot. Not possible to get a live agent. My post code is noted in their system as “not recognized” 1 parcel today returned to the sender. 3 others parcels were not attempted to be delivered, but driver Valentin noted that he missed us and attached as proof a photo for 2 of them of I don’t know whose house somewhere (not our one).

Third parcel which should arrive today should be delivered by driver Graeme (funny-3 parcels for the same customer could be delivered by 2 different drivers- awfully efficient logistic! Driver

Graeme attached a photo of “dark” as “prove” he attempted deliver.

Behavior of pure scammers-do not attempt to deliver but stated the attempt has been done. No one tried to call.

It is true it is a new built, but if all the other delivery service in Edinburgh can find it (Royal mail, Amazon, John Lewis and others), DPD should also. They have at least our mobile number. On last Thursday someone called me, I clearly explained exactly location, then I saw in system “no address found”.

After attempting chat with DPD-not possible because new code was not found. Why then accepted the parcel from sender if “post code of receiver” is not found?

Disgusting service, how can it be allowed to operate at all?

Normally I've not had a problem with DPD but this experience has been so awful I'll never send anything by DPD again, for the love of god read the reviews and do not use this company

No one will lift a finger to help you

They have lost both of my parcels

I dropped off 2 parcels at my local drop off and got the slips as proof like normal. A few days later the recipient tells me nothing had come so I check the tracking and its still showing as "waiting sender to drop off" which I did days ago so I check the live chat and I'll get an update the following day... as you might have guessed no one got back to me. In my own time I even went to the drop off and they told me all their DPD parcels had been picked up. So I go through the live chat process again but this time no one even enters the chat, you go through the steps "await an agent" and then 10 minutes of nothing then the chat self ends

I called ever single DPD number I could find on Google and every single one of them said "Oh that's DPD Local you have to go through the live chat" over and over again I said to them the live chat isn't working how do I contact DPD local and no one had any clue

So I guess that's just it? They can just turn off their service and get to keep your parcel and money

I can't even start the returns process being the parcel are showing as not dropped off yet

Absolute joke

-1000/10

What a peasant and miserable experience, no means of contacting them but when you do happen to get a connection, be careful because when they feel like it they will just hang up on you!

They are not communicating within the company, there’s DPD Online, DPD Local, DPD Export ecc.

They will send you around all of them like a chicken with no head. What a crappie company.

I was sent a message saying that they would deliver my parcel between 14:03-15:03 today so I stayed in and at 14:11 i received a message saying "sorry we missed you". Yeah because you never showed up and I have CCTV footage to prove this! I am now expected to collect my parcel a 15 minute walk from my house and I anticipate it to be a large box. I expect my delivery charge to be refunded as you have not provided the service I have paid for and I am now having to do your job. You have also wasted my time which I do not appreciate! This is the third, fourth time this has happened in the last 2.5 months. It is disgusting that you treat customers this way! When will companies stop using this useless company, it is the only way they will learn.

My journey with this unforgettable company started on April 11th 2023, when I created my online order. To be objective, the process of creating order online is quite okay, and it gives you impression, that everything is well maintained and under control. I received notifications, the driver came to the address on time.

The box was picked up from my friend's address in London on April 12th. What happened to the box later - God only knows, however I suspect that it was stollen by the driver, who's name is Ahmadullah. He came to the address, picked the box up, my friend asked whether he should leave any receipt - he said no, but left some piece of paper with DPD logo on it and some number, saying that we could track the parcel with this number. He sounded persuasive, so my friend handed the box to him, even though it's not a regular process.

After this, the box went bye-byes. I couldn't track it the next day, so I decided to get in touch with support.

I have started multiple chats online (you should know that if you order DPD Local service, you will never be able to talk to the support by the phone.) Even if you manage somehow to get through after waiting on the line, the operator will kindly send you to the chat. Wow!

Well, after those hours spent in chats trying to figure out what happenned to the box, about 3 weeks after the box was stolen they have sent me some form, where I was supposed to answer some questions, proving (!) that I haven't received it. This is ricidulous.

Okay, I have answered all those questions in the beginning of May, then about a week after they sent confirmation by email, that they will compensate the insurance (50 pounds) and delivery charge (52,7 pounds). I was supposed to share the bank info in the special page in DPD Local online, but guess what - it was impossible to add IBAN number. So, I emailed them my bank info. It took them 2 weeks to verify the info, then they sent an email, saying that the money will be sent within 5-7 working days.

Well, it's been over a month now, I only received 1 payment (insurance 50 pounds, 10 pounds were cut off by comission, cause my account is not British). 52,7 pounds are lost on the way, I guess. No one replies my emails anymore.

So! Please, if you are reading this, never ever use this company's services.

It's useless, inefficient, stealing and not caring about the customers. I wonder how this type of company managed to still exist and no go bankrupt in 2023.

Yo, so I tried to book a parcel with DPD Local Online (dpdlocal-online.co.uk) and it was a straight-up disaster, fam. The QR code didn't generate, so the drop off point straight up said nah and wouldn't take my package. And when I tried to contact DPD, there wasn't even a phone number I could call! They just straight up left me hanging, what kind of customer service is that?!

To make matters worse, I had TWO packages supposed to be picked up on Tuesday and NOBODY even showed up or gave me a heads up. That's like the ultimate disrespect, you feel me? And even after re-booking for today through P2G, nobody showed up AGAIN. Like, how many times do I need to try before I get some freakin' service around here?!

After cancelling that order through P2G, I tried ordering directly through the DPD website and finally got a code generated for one parcel. But the second one? Nada, zilch, zip. And to make matters even worse, there was no option to switch to printing the label at home or regenerating the QR code. And the customer service hotline?! Don't even bother, it ain't working. I've been trying to get through since yesterday and the online chat ain't even popping off either.

The only thing that is working is the payment system - so DPD is happy to take my money for a service they haven't even provided three times now! Yo, this is the worst customer service experience of my life. I straight up PM'd them my reference number and I am gonna make a formal complaint once this QR code issue gets sorted out. This is totally unacceptable and there's no excuse for failing a customer THREE times with the same freakin' package!

DPD Local Online is a delivery service that I recently used to ship some goods from the UK to Portugal. Unfortunately, my experience was not a pleasant one. My parcel, with tracking number ***0122024, was last seen in their warehouse, which only their staff can access. However, the package went missing. This led to a two-month dispute with their staff, during which they offered me a paltry sum of around £20 as compensation, which is a far cry from the original value of the goods, which was approximately £2000.

I did everything that I could to get to the bottom of the issue. I contacted customer support repeatedly, and provided photos of the package being delivered to their driver. However, I kept getting forwarded to useless staff who would ask me to call or contact someone else. To add insult to injury, the package was finally tagged as "delivered" on their website, even though it had never been delivered. When I would call to follow up, all I would hear was a token apology and the phrase "Sorry it's been delivered."

The worst part of my experience was definitely the customer service. They failed to take responsibility for the situation and instead exhausted me with their politically-correct useless business chit chat.

After the entire fiasco, I posted a review on TripAdvisor detailing my experience. DPD contacted TripAdvisor, who in turn contacted me several times to ask for proof of what I had written. I provided the necessary evidence and my review was published. However, the review has now mysteriously disappeared, so I am reposting it.

In the end, I strongly recommend others to avoid using DPD Local Online. They simply don't keep an eye on your goods while in transit, and if your parcel is lost or stolen by their staff in their warehouse, you are out of luck. They take zero liability for their mistakes, and their customer service is terrible. My advice is to stay away from this company and explore other shipping options.

Note: TrustPilot has many pages dedicated to DPD and DPD Local, which have even worse reviews (90% 1-star ratings). If you want to get the real story, search for the "DPD Local" profiles on TrustPilot.

So, I had this really bad experience with DPD Local Online. Let me tell you, it was a nightmare. I bought 4 alloy wheels with tires on eBay, but the seller could only do pick up. So, I decided to use DPD's door-to-door COLLECTION service. I paid for it, everything seemed fine. The next day, DPD took the 4 parcels and I was expecting them to arrive the following day. But to my surprise, when the driver arrived, he only had 3 parcels instead of 4. I was like, what the heck? I asked him what happened, and he said that my parcel was in Cardiff by mistake.

I was annoyed but I thought, ok, I'll just wait until tomorrow for the last parcel. But tomorrow never came. It's been 3 weeks now, and I still haven't received my parcel. I must have called them at least 10 times, and each time I spoke to a different person, they would tell me a different story.

It's just so unprofessional, and it feels like they don't care about customers. One person even told me to investigate myself what happened to my parcel! Like, seriously? I applied online to tell them about the problem, and when I called them again, they told me that maybe I'll receive 50 bucks after they finish the investigation.

But here's the thing, the price of the alloy wheels was 260 for all of them. So, what good is even 65 bucks for one alloy wheel? How will I ever find the same model to buy another one? But when I told them I can't use 3 alloy wheels at 17" and one at 19", they told me that it's their rule.

I mean, seriously? I can't believe how unprofessional and uncaring they are. I decided to just keep the money and send it to charity. I hope you all can see my story and stay away from DPD Local Online.

Yo, I gotta tell y'all about my experience with DPD Local Online. So back in January, I was moving overseas and I had to fly all the way to Edinburgh just to pack up my stuff from my flat. I'm talking about 3 whole boxes filled with literally everything that I own. And DPD Local picked it up without any problems. But then, they told me that my parcels couldn't be delivered because of Brexit. What?! I had no idea that Brexit would affect my shipping, but okay, I'll go with it.

So I reached out to them for months, asking what was going on with my boxes. Two of them came back, but the third one was still lost. Can you believe that it took them until May to tell me that they found it? But here's the kicker, they disposed of it because it was damaged. Are you kidding me?! And I had been writing to them every week for 6 months, asking what was going on with my stuff. And now, they don't even answer my emails anymore. Plus, I still haven't received any money from my claim. Like, come on!

And get this, they made me prove the value of everything that I was sending, even though they had already collected the insurance money beforehand. And they didn't even mention this "proof of value" requirement anywhere obvious. I had personal things in that third box that meant a lot to me, and I couldn't bring them on a plane. And DPD Local knew that, but they threw it away anyway. And they kept lying to me about what was going on with my parcel. They told me that they would reach out to me, but they never did.

I even submitted a 100 page PDF with invoices for most of my things that I had purchased online, and they returned it saying they need more supporting evidence. For real?! So then, I had to reach out to their support team again via the live chat to have that changed. They keep telling me to be patient and that the claim will take time because "it's high value". But they threw my stuff in the bin (or so they say), knowing full-well that I am looking for it. And get this, my previous experience with them wasn't great either. My other parcel arrived broken with half the stuff missing, and they didn't even let me make a claim.

Listen, I'm telling y'all, avoid DPD Local Online at all costs! They don't care about your stuff, they don't care about you, and they will just throw your things away without a second thought.

This has been the worst customer experience that I have ever encountered in my life. I have been dealing with DPD Local Online since October 2020 trying to receive my packages. Unfortunately, I still don't have them and the company has failed to provide me any clear answers about what is happening. The customer service reps that I spoke to were unhelpful and didn't provide any useful information. I felt like I was talking to an automated service as they simply followed a script.

It is now January 2021 and I am no closer to receiving my packages than I was months ago. I have been passed from one customer service rep to the next, each time having to repeat my story and explain everything all over again. Despite multiple inquiries and complaints, the company has failed to provide me with a full refund or any real assistance. All I have been given is an empty apology and a measly ?10 credit.

To make the situation even worse, when I contacted the company to update my information, I didn't receive any response. When I contacted online support, I was shuffled around between multiple reps. Some abruptly left the chat in the middle of discussions, so I had to explain everything all over again to a new representative. This experience was incredibly frustrating, especially since I have a full-time job and a family to take care of as well.

After my continued efforts, I have finally been told that my packages are lost due to the nature of the business. However, the company is now asking me to provide proof of purchase and value of the items. Unfortunately, I cannot provide this information as the packages contained monitors from my workplace. As a result, I am out of pocket on the delivery and the cost of the monitors which I will need to reimburse my company for.

Overall, DPD Local Online has provided the worst customer experience that I have ever encountered. Their lack of helpfulness and refusal to provide real solutions have caused me a great deal of stress and inconvenience. I would not recommend this company to anyone, and I will certainly never use them again.

Well, let me tell you about my experience with DPD Local Online. Today was supposed to be a big delivery day for me, but unfortunately I didn't receive my package. It's frustrating because I rely on Amazon's Prime service to get things quickly, but it's even more frustrating when the courier driver lies about attempting to deliver.

According to my Amazon account, the driver attempted to deliver, but that's a complete lie. I have cameras in my building, so I know for a fact that no attempt was made. The driver didn't ring the outside doorbell or my individual doorbell, so there's no way they made an attempt. I received a delivery from another courier today without any issues, so it's clear that something was amiss.

Tomorrow is the weekend, and I won't be home. I don't know if I can expect a delivery tomorrow or if they'll even attempt. It's frustrating because I was expecting these items today so I could have them before the weekend. It's disappointing to say the least.

If you're reading this, DPD Local Online, please talk to your driver about ethics and honesty. I don't appreciate being lied to, and I'm sure other customers feel the same way. It's not fair and it's not right. And if your driver can't be honest, then maybe it's time to consider changing them.

It's frustrating that I can't even get in touch with someone to talk about this. The phone number provided only leads to a machine that asks for a reference number, which I find quite shady. And the online chat also asks for a reference number, which I provided, but it wasn't accepted. It's sneaky and unprofessional.

In conclusion, I hope DPD Local Online takes customer service seriously and makes the necessary changes to ensure honesty and transparency. No one likes being lied to, and it's not fair to customers who rely on these services to receive their packages in a timely and honest manner.

OMG! This company is a total mess! I couldn't believe it, but I had two failed collections! Can you believe that? And when I called the customer service staff, they were so useless! They didn't know how to help me at all! One of the drivers was so rude to me, I couldn't even believe it!

Then I had another driver who was lying to me and saying that the items weren't ready for collection when they were! Finally, on the third scheduled collection, the driver collected the 8 parcels, but then things got even worse! Tracking confirmed that they had been received and arrived at my local depot, but then suddenly all tracking information disappeared!

When I called to find out what was going on, they lied to me four different times! First, they said they hadn't received my parcels. Then they said they only received two out of eight, which they had to send back to the sender in Dorset instead of to my home in Preston. Then they said the parcels were not fit for transportation and were being returned to the sender, even though I had images of how they were dispatched.

By now, I was at my wit's end! The telephone number on the app no longer worked, so I had to go through their chat. But they said they couldn't help me and that the return had already been processed!

I was so fed up that I decided to drive to the depot, even though they told me I couldn't because of COVID. When I got there and spoke to a staff member through the intercom, they finally admitted that they had my parcels on a pallet in the warehouse all along! And when I went to collect them, I found that they were perfectly packed just as I had sent them!

The only problem was that the staff member said they don't transport chairs, even though I had put CHAIRS in the description! To make things even worse, the Customer Service Department kept quoting Terms and Conditions to me about the packing of parcels and refused to cover the loss of the items that were being returned to a vacant property!

Credit to the staff at the Preston Depot for finally helping me, but as for DPD as a business, they're a bunch of crooks! I'm definitely going to take this matter up with trading standards and I will never use them again! They deserve to go out of business!

DPD Local Online (dpdlocal-online.co.uk) is definitely not a company you want to be dealing with. I had the worst experience with them in January when I booked them to transport a small shelf from London to Paris. I specifically mentioned that it was a shelf but they didn't pay attention and took my money anyway without saying anything about it. What followed was an absolute nightmare.

For a whole month, the tracking just showed the status "consolidation scan" and no updates were given. Then, out of nowhere, they sent the parcel back to London without notifying me. I only found out because I checked the tracking. When I asked why they did that, they blamed it on Brexit and said they were having problems. I mean, if you can't transfer goods, why take money from people in the first place?

That wasn't even the worst part. They relabeled my parcel five times and delivered it to the wrong person. They even sent me a false proof of signature and pictures of a completely different home. The next day, they admitted it was the wrong home and took the parcel back. As of February 14th, the parcel has had FIVE different tracking numbers and yet, there has been no progress in reaching me.

To add insult to injury, their customer service is a joke. I contacted them through chat and it was just an endless wait time with no resolution to my problem. All they could tell me was to wait eight weeks for my parcel to be found and returned to me in London. It's been four months now and I haven't received anything. I've sent emails, made phone calls, and done everything possible to reach them, but still, nothing.

I asked for a refund for my goods since it was the least they could do, but they asked for proof and papers, which was ridiculous given the circumstances. Even after opening two claims, both were refused because they claimed that I sent a prohibited good - the shelf - which was on their list. However, they were the ones who took my money for the transport in the first place.

They didn't even offer to send my shelf back to me, which was all I wanted in the first place. And now, four months later, I've come to the conclusion that I'll never see my shelf again. They won't even refund me for my loss.

DPD Local has cost me precious time and money, and their lack of consideration is truly unbelievable. I've ordered goods online from many different places, but I've never seen such ineptitude in my life. They made me feel like it was my fault that my parcel was lost, even though it was clearly their problem.

All in all, I would never recommend DPD Local to anyone. Save yourself the trouble and steer clear of them. And if you do decide to use their services, be sure to read their long list of 1500 prohibited goods. In my experience, I chose UPS for a different parcel and it arrived at my home in Paris just two days later.

DPD Local has been my go-to shipping company for years and I've never had any issues until recently. Within a month, I had two packages go missing and one of them is still being "investigated." I sent out a package (DPD4198325) that weighed 4kg and was marked with red tape, making it easy to identify. It was being shipped from London in the UK to Portugal. After waiting for a while, I asked DPD Local what was causing the delay and that's when trouble started brewing. They were uncertain about where the package was or even if it had left the UK yet. I was shocked to hear this, but what could I do at this point? The package had no insurance on it and the package value was marked as "£250" even though I had missed counting some items worth a value of £600.

I cannot emphasize enough the frustration, desperation, and loss of customers that this situation has caused me. Losing a package of such high value is simply priceless. After almost two months of lost time and multiple phone calls, DPD Local informed me that the package was "lost." They then requested that I send them all invoices of the package contents including dates and recipients. They were all the same type of items and obviously could not be faked. After a while, they said that they could only refund £50. I had to wonder, if that was the case then why were they asking for all the invoices?

I should have insured the package but there were three reasons that stopped me from doing so. Firstly, I had been a long-time customer and never had a problem before. Secondly, the insurance, as per the terms and conditions, didn't cover much, especially personal belongings. It seemed like the insurance was created solely to cover the company’s back. Thirdly, I trusted that they were a reliable company.

I spoke with several employees during this experience and while they were all nice on the phone, none of them were helpful in any way. They tried to avoid the issue and would not take responsibility for the package. One employee even suggested that I should have selected the protection when booking, to which I responded by saying that I also didn’t select the "disappear package" option. Many other users have given similar feedback about DPD Local, which makes me wonder if making packages disappear is a common practice at the company and that they're even rewarding their employees for it.

It seems that the company would rather lose a regular customer by refunding them a measly £50 instead of owning up to their mistake of making packages disappear. At this point, I'm at a loss of what to do and I'm hesitant to trust them with another package. I'm even considering applying to work there myself since it seems so easy to get rewarded every month for making packages vanish without any consequences.

If you're thinking about using DPD Local’s "magic tricks services," I would strongly urge you to reconsider. My hope is that my second package will be delivered safely without any problems. However, based on other people's encounters, I'm not holding my breath.

DPD Local Online is a company that I would warn others against using. Although they may provide a platform for customers to book parcel deliveries, it appears that they are quick to shift responsibility for any issues that may arise. According to Aftab, a DPD Executive, if a parcel is lost by a DPD depot despite being collected by a DPD driver in a DPD van and the customer booked the delivery via the DPD website, it is not DPD's fault, but instead is the fault of Parcel2Go who process the payments. This is concerning to me, as it leaves me feeling unsure if I can trust their service to deliver my parcels securely.

I have personally had a terrible experience with DPD's customer service. They caused problems with my delivery, which they continuously passed from department to department without anyone resolving the issue. Their response to the issue was inadequate and indicates DPD's lack of care for its customers. I have been leaving negative reviews on various forums such as Trustpilot, Facebook, and Twitter. One of my reviews on Sitejabber has already been read by 1,800 people. I hope that at least 10% of those readers will not use DPD, causing DPD to lose a significant amount of revenue.

I advise anyone to refrain from using DPD or DPD Local. I dropped off a parcel at my local Argos for collection by DPD online for Mother's Day. After three days, the parcel was still at Argos and was only collected after I enquired about it. The following day, my Mum received a parcel that was not the one we had sent. Someone had mixed up the barcodes, and my Mum received a box of herbs and vegetables instead of her Mother's Day gift. I spent over three hours talking to customer service representatives, but nothing was done to correct the mistake in time for Mother's Day. Although the representatives were helpful, they just passed the issue from one person to another. I was finally told that someone would investigate the incident, but my Mum still has not received her present and card.

Four weeks after DPD lost my parcel, I received a refund of my postage and a £10 "gesture of goodwill" payment. I requested that they send my Mum a bunch of flowers as an apology, but they refused. DPD is incompetent beyond belief, and their customer service is terrible. They should be ashamed of themselves for ruining a special day for my Mum.

Parcel contents 3 boxes sent to.Spencer Hack. DPD ref DPD9588336

Customer received email to say ready to collect but then i got all 3 parcels returned to me. I have resent all 3 boxes and they were received successfully.

Scott Baker. 1 box. DPD ref DPD9706911. Parcel was returned to me today.

Phoned [protected] was told to do online chat but no extra help given. SNEHA on the phone was helpful but the courier does not know why it has been returned to me.

We have been home all morning and afternoon to the time we are at now nobody has rang the Bell no one has not the door the picture clearly shows that he was outside the building but all these took a picture of himself still outside we have the same problem with a certain DPD delivery driver that comes around the area because he had a fallout with one of my neighbours and when she was having packages delivered he would terminate and said there was nobody home and drive back off out the road with the package and not knock not the door this is not acceptable I work I can't take time off of work I've just had my holiday leave I want my package I am paying for an iPhone contract that I don't even have in my possession.

There are no options available either .

Dpd lost my parcel I paid insurance on it I put a claim in open a case they're asking for information on item . they said they would look into this got back to me asking for more information and again they still looking into the case.igot no reply I contacted Dpd again to find they have closed the case not enough information (what) so I said to reopen the case give them more information about the parcel email address.phone number can you please sort this out for me thank you Stephen holding

I opened up a refund case DPD9287784 on the 27th June with dpd local. They asked for more evidence like bank statement proof of purchase. But there is no where to add it to my claim. I sent pictures of damage that the courier done. I also have pictures before it was sent in excellent condition. I sent proof of purchased. I took out insurance too. I would like my £360 refunded. As I've lost out as the recipient won't refund me as its damaged by your driver. The driver was seen sticking it on my front wall before taking it too the van and it fell off the wall. Surely I shouldn't be waiting this long for a refund. And it is very difficult to contact dpd local as well

I got a message directing me to pickup my item at the post office on London road in Southampton, I got there and was told there is a restriction on the item, that I will need to contact your company for the restriction to be lifted. Find here my parcel number [protected]. I have till Thursday 22nd of June to collect item.

Post code SO152AY

Kindly respond

I am really not impressed with DPD Local Online. My letter was collected over a month and a half ago and it still hasn't been delivered. To make matters worse, they are refusing to refund my money and are claiming that they are investigating the situation. It's completely unacceptable to make a customer wait like this, especially when they are not being transparent about what's going on.

I'm starting to wonder if there's an ombudsman in the UK that I can speak to about this. It's really frustrating because I don't know what to do next. I can't trust DPD Local Online to deliver anything important because they are clearly not experts in passing the buck. It seems like nothing works when it comes to contacting them, whether it's online chat, WhatsApp or email.

All in all, I would strongly advise people to avoid using DPD Local Online if they can. It's not worth the risk of losing your package or dealing with the hassle of trying to get a refund. I wish I had known about their poor service before I decided to use them.

So, I have to tell you about my experience with DPD local online (dpdlocal-online.co.uk) delivery service. It was very frustrating and disappointing, to say the least.

I was waiting for an important parcel and was tracking it live on the website. I kept a watchful eye through my window, but the delivery driver didn't even attempt to deliver it. When I checked the photo taken by the driver, it was clear that he hadn't even come to my door. This was just unacceptable!

I called the depot in Basildon multiple times to resolve the issue. But, to my utter dismay, they chose not to correct the driver's mistake, even after it was brought to their attention on several occasions. And to top it all off, the driver was never available to be reached. Can you imagine that?!

The worst part of this whole ordeal was that my parcel never arrived in time and I had to suffer for it. It's truly a shame that such poor service is provided by DPD local as it's a reflection on the sender's brand. I, therefore, strongly advise anyone against using the DPD local online delivery service. Take my word for it, DO NOT USE!

There's no denying that the experience I had with DPD Local Online was a complete nightmare. It was a complete mess to get anything sorted out. Every step of the way was a total disaster, it seemed that everything I tried to do was met with an obstacle. Nothing was straightforward and it was all so stressful.

It was really infuriating to have to deal with a company that didn't seem to care about anything other than making money off its customers. They were clearly more interested in taking my cash than offering any kind of reliable delivery service.

I was constantly left feeling frustrated with the lack of care and attention that DPD Local were giving me. They didn't seem to care about the fact that I was waiting for an important item to be delivered, or the fact that it was causing me immense stress.

I wouldn't recommend this company to anyone, under any circumstances. They really let me down, and I wouldn't want anyone else to go through the same experience. In fact, I would actively discourage anyone from using their services. The whole thing was a complete shambles, and I don't think I've ever been so disappointed with a company as I was with DPD Local Online.

Overall, I would say that DPD Local are one of the most unreliable shipping companies out there. If you're looking for a delivery service that you can count on, I would suggest looking elsewhere. This company is a complete disaster from start to finish, and should be avoided at all costs.

I ain't gonna lie, DPD Local Online ain't worth the hassle. I had a package stuck in customs since July 2nd, 2021, and with only 5 days to act before it gets sent back, I needed an urgent customs query resolved. I emailed the contact provided by DPD Local Online's German contractor, and I ain't still ain't heard back from them as of today, July 20th, 2021. So, I decided to reach out to DPD Local Online's chat and get this matter resolved ASAP. But let me tell you, it was a nightmare. I spent three whole hours trying to connect with the right customer service agent, only to get passed on to 5 or 6 different representatives just to be told to send a complaint to the management email address. Terrible service, if you ask me. And honestly? I ain't never using DPD Local Online again.

I been rockin' with DPD local online for years now. They used to have their depot in one place but they moved it all the way to Exeter, like come on man, why? Anyways, about three moons ago, I had a missed collection and didn't get no explanation about it. Like, what do you expect me to do with that kind of service? But then, I had a delivery from them just recently so it's not like they don't know where I live, you feel me?

So, I tried to send a parcel last Friday, thinking maybe things had gotten better. But nope, the driver didn't show up and the reason he gave was that he "Couldn't connect." Like, what does that even mean, man? And then, I tried to chat with them online, and they re-booked it for today (Monday), but it was the same story all over again. The chat operators are cool and all, but they can't do much to help you, ya know? They don't know any more about the status of the van or driver than you do, which is zero.

You have to book and register your mobile number online, and it seems like the thing the driver can't connect to is his phone. How you gonna be a delivery driver and not have your phone working, right? Absolutely useless, my man. Ain't using them again.

So, let me tell you about my experience with DPD Local Online. I had a package that needed to be delivered on time, and I opted for their service. They collected my parcel on November 23rd, and that was the last time I saw any progress on the tracking details. It simply stopped tracking there, and I began to worry my package may have gone missing.

I contacted customer service multiple times and each time, they confirmed that the package "may be lost". This was frustrating in itself, but what made it worse was when I called back, they couldn't find any information about my package despite having provided me with an enquiry number which they told me to use to track it. The irony is that they were the ones who provided me with that number, but they couldn't seem to find any record of my package.

After an hour of painstaking searching on their part, they eventually found the tracking details only to report that they had no idea where the package was. I was left feeling frustrated and helpless. To make matters worse, they haven't even owned up to it. The parcel protection that they advertise is a joke. I haven't received any compensation, and they seem to be just keeping me waiting for weeks on end without even attempting to provide an explanation for the misplacement of a £300 item.

I strongly advise you to stay away from this company if you care about your packages arriving on time and safely. They don't seem to care about their customers, and the disorganization is appalling. Just be warned. If you do end up using them, make sure to keep an eye out for your package, and don't hesitate to contact them if it goes missing. My enquiry number is DPD4609677, in case anyone wants to look it up.

I really don't recommend the DPD Local Online for sending your parcels. I had a very bad experience with them and it seems like many others have had the same. Even though I booked through DPD Online, my parcel was collected by DPD. I was tracking my parcel and everything seemed fine until it never arrived at its destination, and we presume it never left the UK. It's been over four months now, and I still haven't received my delivery. I tried to contact them through email and phone, but it was useless. Every time I called, they just hung up on me, and no one ever got back to me. I also noticed that they had taken my money right away when I made the booking, but there was no sign of my delivery.

I'm not the only one with this problem, and I'm trying to gather as many people as possible who have experienced the same thing. We need to expose them for what they are doing. They are taking people's money without delivering their parcels and not providing any customer support for complaints or refunds. Please message me as soon as possible if you have experienced the same problem with DPD Local Online. I'm planning on reporting them to trading standards, and if anyone is interested, I can also inform a National Television Consumer programme. Please, do yourself a favour and avoid using DPD Local Online.

Yo, I gotta say, I tried using DPDlocal-online to send a package and it was a complete nightmare. So, first things first, these guys ain't even a registered company! I mean, come on, that's sketchy as hell. I had to do my own research and found out that it's just a website run by parcel2go. Why they gotta hide behind a fake name? It's shady as hell.

Anyway, when I tried to contact DPDlocal-online through their chat system, I was waiting for over an hour! And when I finally got through to one of their so-called "customer service" people, they were a complete [censored]. I had to roll the dice and hope that they'd actually help me out instead of just closing the chat and putting me back in the queue.

And get this: when I contacted parcel2go to complain, they straight up denied any association with DPDlocal-online. But check this out - if you read the fine print, you'll see that all payments are collected by parcel2go and the contract is with parcel2go! What the actual heck?

Honestly, I think some illegal stuff is going on here. They straight-up stole my package and I'm taking legal action against parcel2go. Don't even think about using DPDlocal-online or parcel2go.com. It's just not worth the risk.

DPD Local Online (dpdlocal-online.co.uk) is a shipping company that has received quite a negative reception these days. It is understandable, because I have also had a bad experience with them. In fact, I regret giving them a second chance after a mix-up with my parcels and wrong delivery addresses.

I sent my parcel on 23 November 2021, and until now, on 4 January 2022, I have no idea where my package is! It turned out that my parcel got mixed up with someone else's delivery. The person wrongly received my package instead of my intended recipient, my friend. Fortunately, using Facebook messaging, we found each other, but DPD Local was minimal help.

Indeed, we had to solve it ourselves. The other person, who received my package, booked a collection with DPD Local and sent me my original package using Hermes. To date, I still don't have my parcel that went missing. I have spent over ten hours on the phone following it up and trying to get a status update, but to no avail. I even tried chatting online, but there was no response or assistance from their team. Clearly, nobody appears willing or able to help me.

For my part, I must say that I advise against using DPD Local for your shipping needs. It is not worth the money, time, or energy. It is critical to take your parcel to a company that values customers and their possessions. Ultimately, I will not use them again after this poor experience. It cost me time and caused frustration, and the delivery didn't even arrive.

Oh boy, where do I start? DPD Local Online really left a sour taste in my mouth when I trusted them to send my belongings from England to Poland. Let me tell you, what a mistake that was.

The whole experience was downright frustrating, to say the least. The incompetence was glaring from the very beginning. The drivers were lazy and took multiple attempts to collect my stuff because, apparently, they couldn't be bothered to look for the address properly.

But that's not even the worst part. They actually took my stuff and disappeared with it! It's been almost a whole month now and I still haven't got it back. And the icing on the cake? These guys don't communicate as promised. There's no phone number to call, and they dismiss all responsibility.

I mean, what kind of company is this? When I tried to escalate the issue by emailing the complaints department, no one actually bothered to reply. Not even a courtesy email acknowledging the issue.

The online chat wasn't any better, to say the least. The first person told me that my things would be delivered in the afternoon of March 10th. Another person contradicted that and told me the delivery window was 7-14 days. And now, when I got in touch with them via email, they're talking about 8 weeks! And the worst part is, I'm being told that nothing can be done further.

It's just a joke, really. Don't trust this company with your belongings. Never, ever.