DirecTV review: I was promised a $200. visa card

I had been with Direct tv for about 7 yrs. Dish made me an offer I could not refuse. Of course it was to good and I never received the deals. It was not very long before I realized the mistake I had made. So I called Direct and told them I wanted to come back he asked me if there was a early disconnect charge I said yes and he said we want to help you with that. This was a nice surpise. He said he would get me a $200 visa card. I was charged $400 from dish. Then nobody heard about my initial offer . I was told many times I would get paperwork to send in I have continued with running around in circles to try and and get what I had been promised. Please don't let me down. I thought I left this behind with dish.