DirecTV review: directv sucks 820

When I ordered Direct TV I asked them if they could replicate what I had with Comcast Cable. They assured me all the TVs would be hooked up with DVR, HD and On Demand. When they arrived, they cold only hook up two and they failed to walk me through how to use the system. About two weeks later I went to use On Demand for the first time. It didn't work and I called in to find out I needed to spend another $170.00 in equipment in order to get On Demand. This was very shocking and disappointing. Their website promotes all these great customer service reviews and I was told I could pay the $170 or the $420 to cancel the service. After a LONG conversation they said they would credit me half the equipment. So I now I have I TV with On Demand, a third TV I can't use and a two year contract I am forced to honor, when they were dishonest.

Please help Please help Please help
Where can we file a complaint about Direct T.V who is running a big scam to consumers, a cheating flyer with 29.99 flat fee a month every medias right now.?

Thank you,

Kent phh
[protected]
student6991@yahoo.com

Please stand up together we can make a right thing
We will open a campaign to force Direct TV to provide their services to consumers rightful and Direct T V should obey the fed or/and state regulation that should protect consumers. Direct TV, They are running a big scam right now by giving out misleading information and flyers all over Medias. By many and many scams from Direct TV’ false advertisement, wrong billing, poor and incompetent customer service, Unauthorized over charge, cancelation fee and 24 hours only policy for cancelation, Harassing calls, scam selling, property and roof damage and more to notice. It is ridiculous for consumers that are allowed only 24 hours to cancel the services from the first day installation if consumers are not satisfied.
We need stand up together to ask our Congress representatives, our senators, our local force law force, our State General Attorney to sent a clear and strong message to Direct TV. We want State and Federal open investigation on all over Direct TV misleading services to our consumers for many years. We should not allow this happen in our society today.
We will collect all the problems you have, are facing with Direct TV and we will sent letters to all official agencies and Congress. Please have your name and address if applicable.
Best Regards
Kent Phh
[protected]
Student6991@yahoo.com

On 4/23 I cancelled my service with Direct Tv. At that time they were authiorized to take the current balance out of my checking acct. They did not and sent me a paper bill with a late charge. I was not happy but sent in a check. They then took the balance with the late charge out of my checking acct and now owe me. They told me it would take 6-8 weeks to get my money back. Anyone ever considering direct tv should stay clear. They said they cared about me coming back to them someday but after phone cals and more calls with no resolve I am done with them. I am also tired of calling someone in a foreign country. Bring our jobs back to the USA.

I recently terminated my DTV service due to the fact I have been told several times that I would not be charged for a replacement HD/DVR Receiver due to the May 01 Flooding that occured in Millington, TN. I suspended my account till I was ready to move into a new home. I called 21 May 2010 to reconfirm my Installation date of 22 MAY 2010 I was told that I would have to pay for a replacement receiver and that the Natural Disaster Policy only waived the non-return of your old receiver. I thought i was being taken cared of but today I was not. I have been displaced from my home for 3wks, have a family of 4 which includes a newborn; I thought this was going to be the least of my worries. I was assured initially by Tim, work ID # U4246, that I would not have to pay anything. Then recently, Joe work ID# [protected], was going to put a credit to my acct for the receiver. Although DTV offers great satelite service; I feel that they didn't do all they could to keep a customer. So I terminated my service today.

DIRECTV, with whom I have a contract, has attempted to knowingly charge me for services that were included in my service agreement. Only because of my refusal to pay do they acknowledge that I am not required to pay. These continued attempts to force payment from customers is surely not isolated to my situation.

I am sure that I am not the only one. Don't be afraid to challenge DIRECTV if they attempt to charge you for service calls that are their fault. They must fix the problems that are their fault and restore your service.

Also, don't be afraid to challenge uneccesary charges to your account and get a full explanation from DIRECTV on why they are charging you.

I used to think I had it bad with time warner. Well directv has gone far past that. I have been with them a year now and I can't recall one month where my bill has been the same. We don't order movies or do anything on demand. Their customer service is horrible. I'm on hold with them right now waiting for a manager and it's already been 10 minutes. I have never in my entire life dealt with such incompetent people. They are liars and will say anything. I am so upset that I can't get out of this contract. DON'T EVER USE DIRECT TV.

We never liked Direct TV. Felt the navigation was archaic and the time required to delete a listing unreasonably long. Now we not only hate the product, we hate the company.

Last winter we lost our business of 25 years when our commercial lender pulled our long-standing line of credit. With that we lost our income - not to mention insurance and retirement. With no income, we lost our home. When we cancelled with Direct TV we were charged a $180 "early cancellation" fee. We explained that we were cancelling because of foreclosure, that we were moving into our car, and that we had no way to continue to receive their product. If we had been moving to a house where we could get Direct TV they would have waived the fee. Because we're homeless the fee could not be waived and was deducted from the credit we would have been receiving. We could have used that money for gas or food. Instead we gave it to Direct TV as our punishment for not continuing to send them monthly $$$$$$.

Was charged for two movies on the same day (May 5th) which I never ordered nor watched. Even the manager was a robot and would not admit that they could possibly make a mistake...EVER. Very poor customer support and can't wait to go back to DISH or rabbit ears!

Here the problem directv is charging a fee for monthly service..., but they give partners first choice on how to saturate your programming with flash advertisng from the station icon at times these flash ads come every few munites disrupting viewer atttention of the programming and it get better than that, they pick the most important part of the programming and flash across your bottom and ad to go to their website or to sell you dvds or ads to promote the next show which will do the same, i'm paying for programming not advertising and worst they are placing those ads during the programming plus 12 munites per half hour of programming is ads which means for every hour you watch a tv show you get 25 munites of ads shoved at the public.., and if you call them nobodies know anything about are they trying to say that rogue operations are doing this because if so then our air waves are not safe and not under federal control which i know will not happen. the channels that are doing this are abusing our trust and money. and the only way to get them is to send a letter to the fcc and have them place it in the networks history so when they try to renew the broadcasting license and it will cause them real problem if they try renew that license. you can stop the flash ads on your tv screen by just placing the tv guide over it everytime you see them do it when programming is activite or everytime they flash the ads from the channel icon just shut the box off for a few seconds this will send them a clear message that i do not like it and stop it. ANd i can not get astriaght answer what i'm real paying for at directv they refuse to tell me what plan i have that their plant to keep the public from knowing the truth.

Another customer service problem for DirecTV. Spoke with four different representatives today between 'sales' and 'customer service'. Both calls ended with disconnects while on hold (representative put me on hold, and then after a time, I simply get a dial tone without them returning). I actually told the last one that was what had happened after getting transferred to two different people who couldn't help me the first time, and that she couldn't underperform her predecessors. Instead, she matched them.

The last call to DirectTV was simply to ask for a supervisor. After five minutes of hold, the CSR came back and said that it would be at least five or ten minutes more to wait because the supervisor was busy. I asked if she could take my number and have the supervisor call me when available. Apparently, that is too much to ask of DirecTV customer service.

What a frustrating experience. And the only reason I have to do this publicly on is because I don't sense that that there is any way to communicate with management as to concerns about service.

DIRECT TV IS HORRID! BEWARE! for the last several years I have had Comcast Cable Tv. Anytime there was a problem a service man arrived promptly and a quick free friendly fix occured. About 4 months ago my girlfriend and I moved in together and she decided to to with garbage DIRECT TV. What an aweful company. Full of lies, scams, hidden fees, etc. The signal is totally unreliable save local channels. Its literally a roulette game which satellite channels will come in that day. Given our busy lifestyles it took 3 months for us to finally call and complain. The result of the call was DIRECT TV wanted to charge us $70 to send someone to fix the issue. This was ludicris to me. The service is not giving us what we are paying for. Then they said we could sign up for a service plan for $5 month. What a scam. Then we said we wanted out of our contract because they are not providing what we are paying for. They said it would cost $75 to break our contract even though the service is faulty. We are considering a small claims court complaint against Direct TV if we can do it. NE one have any feed back at how to get back at this Dog Lunch of a company would be appreciated. DIRECT TV IS GARBAGE!

They are promising a HD Service that is not even close to what they advertise! They are advertizing one thing and delivering another. After losing service again I call to cancel my subscription and are told it will cost me $380.

By the way, if you call for technical help call me. I can tell you to press the red reset on your receiver and wait five to ten minutes for your receiver to reset.

Or, if you like, unplug the power supply for 15 seconds and wait for 5 to ten minutes for the satellite to "find" the signal!

They tell you, you can cancel at any time - no charge - until it is acivated. Duh!

I had direct tv service for nearly 5 years without a late payment or issue. I enjoyed the service for the most part...that is until i cancelled my service. I called, cancelled and was told to pay my bill in full online. I did this and soon recieved a call from a representative giving me an exit questionaire. then guess what! i received another bill...when i called about it they had no record of my cancellation and wouldnt budge or treat me with any curtosey that i had shown for years prior. even though my boxes were removed and other service had been activated at the same address already for the month i supposedly still had service. they refused to hear me out and a rep actually hung up on me! unbeleivable. what a goodbye slap in the face.

New custom under 3 months, I'm very upset with bill they told me one price and I got a higher price. I was charged for a free service. The rebate was not processed what else.I was told by customer services to make call after call to clear this matter after 5 calls I still didn't know what my bill was. You are told you get HBO, STARS, SHOWTIME free for three months I was charged from the get go $35.00 I finely got that credited but I still have to pay the full amount of the bill. I just want to be released form this contract, at no cost to me after all this I want out. I'll sent back equipment.I never had such problem with dishnetwork.I just wanted some one to stand behind what say i don't need this ever month Please release me for this.

I ordered a package with a special price for 12 months. After 2 months and 6 days I called to find out why they were charging the regular price, I was told I needed to fill a rebate. I went in the internet to fill out rebate and it says it expired within 60 days. I was never told I had to fill out a rebate or that it had an expiration date. Now I am stock paying the entire bill because the cancellation fee is $420.00. Be very carefull with this company. as soon as I am done with the contract I will go back to Cable.

I too was informed when I quit Direct TV that my account was clean and I would owe nothing.I had a shock when I got a final bill for $385.00 because they said I had quit the dvr contract to soon. I never heard anything about a contract! Believe me DON'T sign anything with D/TV They are very bad to deal with.

Ordered Direct TV last week. I was told by sales girl that even though my local stations were not available that I would get affiliates for ABC, CBS, NBC, FOX, and CW absolutely free. "Just tell the installer. He'll set you up with stations out of NY or LA." She also told me that I would be able to call in at the end of my first year and get them to renegotiate the terms as the program she was selling me would cost me more thru the second year. After thinking about it I called back a few days later and asked to speak to a supervisor. Guess what? I would have to pay $2.99 for EACH of the affiliates that I chose to carry and there would be no negotiating on the cost of my second years bill...I canceled the order! I only wish I'd found this website before I wasted 2 hrs of my time with them...

Ehh, I've been with Direct TV for a few years now, and never had a problem with them personally.. But it sounds like most of the trouble lies in their cancelation and collection policies, so if I have to cancel, ima have to be careful.

I totally agree with all of the comments. I moved and sent my reciever back and started up with them again at my new residence and now 2 years later they sent me a bill from an attorneys office stating I owe them over $600.00. I am so pissed off! They are purposely trying just to get money any way they can. I had called to continue service immediately when we moved out of state and informed their customer service of this and they stated they would put a temporary hold until I got into my new place. Now they are saying I never returned the old receivers and I broke their contract. I even have bills showing the service was continued within 1 month, but they don't care. I contacted one corporate office in Colorado(they have several corporate offices) but they insisted I owe them and were very rude. I am now in the process of contacting the California corporate office. If I don't get satisfaction here I will contact my local action news and file a complaint with the attorney Generals office.

The customer service is ok but if you get satellite through this company and for some unfortunate reason (you move and the next apartment won't let you have satellite) direct tv will charge you for the disconnection. I don't mean a small price either. I won't go through this company again.

This company does not fully explain that you will be charged $10 a month for HD programs plus you'll be paying $5 a month for every TV sat receiver without any option to buy the receiver. Its false and misleading advertising.

I recently received a movie offer to order 2 movies for 4.99. My comment to receiving this is that I receive netflix 18 a month and I get to watch several movies new and old. and many directly to my tv. if this is something that netflix can offer how come directv don't. Personally i think that directv should be able to offer this and probably even better.

Cost too much, the service wasnt good, knowing Oklahoma's wind and crazy weather, you can bet that the picture wasnt clear a lot of the time. It was a hassle trying to get it installed.

I like Cox alot better. The customer service is convenient, local, the price isnt too bad, they provide me all the internet, cable, and phone service I need.

I joined DirecTV on November of 2009. I was given a offer of lock your price until 2011.

When i called (After 3 months) to cancel the freebies, they told me that the price is valid until november of 2010 not until 2011 as promised. I talked to the supervisor and was told that they can make it until december of 2010 and technically that would make it 2011. I told him that i was promised for a 15 month discount (Until Feb of 2011), but was turned down.

********

The Free HD offer.
I called the Customer service on June and requested them to include me in the Free HD offer. They said i need to signup for the "Autopay", i obliged and I was told that the monthly bill would be 34.99$ per month (After hte 10$ discount).

I get my credit card charged for 44.99$ on the bill date (Not the due date), I thought there might be a mistake in not giving a 10$ credit, called them, put on hold for 20 minutes then was told that i do not qualify for the offer.

I reminded her that I was told that i am eligible and was given the offer during my earlier conversation, I was still denied.

I was told that i could clal them back in November when my discounts expire, i was shocked again, as I have a price lock (supposedly) until 2011.

Bait and Switch policy is what I see here.

You are going to seriously complain this much about talking to people that barely make any money and work there because they have to not because they want to. You should be happy your talking at least to americans, how many other companies actually employee their own countries citizens? Think about that the next time you have something to complain about. And by the way directv has over 18 MILLION customers! Do you think by posting on this board they are going to go out of business!?! They definitely will not when people like you call in all the time to keep CSR's employed and nobody really gives a [censor] if you can't watch your pathetic little hockey games. For every one else complaining about their bills... you get all pissy for completely legal acts of busines.s it's your fault for not reading your agreement you ignorant fools!

They advertise and advise "no contracts", then when you cancel they tell you of a hidden service agreement that allows them to charge you several hundred dollars to cancel your service. The only reason I chose DirecTV was due to no contracts. They have lost me as a customer for life.

i had a room mate at this address in may i moved out of VA and now the direct TV company is calling my phone number 10 times a day looking to talk to someone about the TV bill i guess it was not my bill or in my name i just let my room mate use my phone now he has also moved out too and i guess did not pay the bill they will not stop calling me. i want to be left alone the number they should be calling is [protected] if it still works. i have no clue i have not talked to this man in months i would like this matter taken care of. it was never my bill to pay and i don't like being bothered about it. i hope this matter will be taken care of asap. thank you.

from no customer service to very bad business practices, they suck. let me repeat THEY SUCK. If you can avoid them do so

Do not be sucked in by dirctv 'Special' offers, they will cost you in the long run! $29.99 turnS into $63.99 after 3 months, when the promotion is for a year. Call to verify your rate monthly, after 90 days there is nothing they can do to honor the 'special'!

After leaving my husband in 2008 he had incurred (in his name) a balance of over $500.00. Finally, after a lot of work and rebuilding I was able to move into my own home. I order DirectTV over the internet and paid the $300.00 Deposit asked for (this was in my name). The never called, showed up, sent equiptment or even sent an email other than the ones that told me what was on a TV that I couldn't watch. Installation was set up on Friday between 4pm and 8pm. At 8:30 pm I called. My order was cancelled due to "fraud"...WHAT? But, of course, the office that I needed to speak to would not be open until the next day at 9am. Called the next day, because of my Ex's service being delinquent they would not give me service. I could despute this but that office would not be open until Monday... I asked to speak with a manager and she was RUDE! I wanted to know where all my hard earned deposit money went to... no one in the fraud department knew and that the office I needed would not be open Monday also (guess they wanted to make sure it cleared the bank before they told me the next shocker). I called another number listed for Direct Tv and they "happened" to be open (the number to sign up for service, imagine that). Finally after over an hour of sitting on the phone the representative came back and told me the the Deposit money that I had paid in good faith to turn MY service on had went to pay some of my EX's bill off. THANK YOU FOR CALLING... I again asked to speak to a manager...I cannot find a nice and appropriate word for him, so I will not say what I think... I imagine that those who have had dealing will this "wonderful" company can fill in the blanks. Told me that my "personal" problems were not the problems of Direct Tv... WHAT? and wanted to know if I had any more questions for him, if not then our conversation was over. That's when I filled in the blanks for him. I could still have Direct Tv service in my house if I wanted although I would have to finish paying off somebody else's bill and come up with another deposit, another $500+. Um, let me think about it...NO. All this was not because my name was anywhere on my ex's account, but because when I lived there I had paid the bill with my debit card... "associating my name with his account". But they got the right one, because I plan on contacting who ever will listen (TV, Radio, BBB, ETC.) and telling my story. This may not do any other good but satisfy the high blood pressure that I experienced this weekend... BUYER BEWARE. Welcome to my house Dish Network...

Direct TV has been the worst company I've ever had to deal with. I'm running out of patience.

I had a receiver die and had to have it replaced, they charged me the $19.95 for that which I was not too happy about since I was under the impression that the receivers belonged to them and that they should then fix them. I eventually agreed to a DVR upgrade because it cost the same, they sent out a contracted technician who didn't seem to know what he was doing, then he tried to charge me $50 for the second cable line. I had to speak to customer service and his company before I got that straightened out. Now I've had this DVR for nearly two months and the sound on it is awful! I've gone back and forth with Directv about it and threatened to leave them. They want to charge me an early termination fee because the DVR came with a 2 year renewal of my membership. I wouldn't have an issue if they would just fix the volume, I can barely hear the tv anymore, it's ridiculous! I have been with them since 2004 and this is the way they treat customers, no answer for the problem, no pledge to fix it, no sending a tech to see about the problem, nothing! This company is terrible and I would tell anyone, especially my friends, to go with someone else!

http://www.associatedcontent.com/article/5645446/directv_high_pressure_sales_and_the.html?cat=46
Yes! that's what I've been saying.

Directv sales agents make promises and lie to get customers to subscribe.

When your bill comes the promises of credits that were made are not on the bill and then when you contact Directv they insist that they do not know anything about those offers and will not apply those benefits to the customer and insist that they have no receord of those items and will not honor them.

Direct TV is the STUPIDEST t.v. service you can EVER buy. Never bur Direct TV. I wish my parents would just swith back to Time Warner Cable like we used to have, but guess what? We can't switch back because "we get a discount" and "it's cheaper." Yeah ok, whatever. Direct TV is sooooo stupid they can't even count. How pathetic is that? The channels go like this: 1 2 3 4 10... Horrible. Stupid Direct TV! Never EVER buy!

I may be a 70 year old senior, Italian but I'm not stupit. I started with Directv April 10, 2010 and have had nothing but a run around from day one. I been being given nothing but double talk from customer services and a total unconcern to assist in solving any problem including incorrect charges and billing. So, here is what I decided to do and did --
I emailed customer services and told them that I had lost my bank ATM card -- I called my bank and told them the same -- I did this so that Directv no longer had control of my bank account. I than requested to cancel my paperless online billinb and directed them to send my statements. I now will correct all incorrect charges and errors on my statements and when I make a payment it will now be by money-order only and should they decide to interrupt my veiwing -- I will email them and tell them to send me boxes to return their equipment and I'll also them I'll see you in court -- and go back to cable. I may be Italian but I'm not stupit!
signed: ijohnwiseman@aol.com

We all need to go to the Texas AG's office and file a formal complaint against Direct TV. They are obviously ripping off customers right and left and totally getting away with it. We were promised a 29.99 rate for 2 years and now we are getting a bill for 100.00/a month.
When we complained, they claimed that we had a 2 year contract with them, and to get out would mean paying $20.00 a month for the remainder of the time left. This would be basically a $400.00 early termination of contract fee. I am hearing similar stories again and again about this company which is exhibiting thuggish and totally unprofessional behavior.

We canceled our service to DIRECTV on June 17, and returned the boxes to them. They receivd the boxes on July 6 a 12:55 p.m. delivered by Fed Ex. They have charged us $237.60 for the boxes on our Master Card. We would like that charge removed.
Account # [protected]